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Holiday Inn Club Vacations Gatlinburg-Smoky Mountain

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Holiday Inn Club Vacations Gatlinburg-Smoky Mountain
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820 Reviews from our TripAdvisor Community

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Showing 818: English reviews
Amherst, Ohio
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel!! New construction and great service. One of the best hotel I had the pleasure of staying at. Once I parked the car, I had no need for it. Everything was in walking distance. The provided breakfast was ok, not anything to write about.

Helpful?
Thank Martin M
Plum, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This hotel has everything travelers will love except breakfast! (but there is a pancake house right across the street.) The suite we had was impeccably clean! The bedrooms were spotless and the beds were very comfortable. Bathrooms were clean and the kitchen area was well stocked with high quality cookware and dishes, etc. The best part of our suite, though,... More 

Helpful?
Thank MKathyA
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Clean rooms. However the front desk never answered, I had to walk down with questions and for more shampoo. We also had to take out our own garbage, with 4 people we were walking through the timeshare with garbage every day, very unsanitary and the bags tore easily.

Helpful?
Thank Jennifer F
Alabama
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Bought a property at this resort in 2007. Actually our most recent trip was last year. Loved it and enjoy coming often though we have not been in the midst of the new construction. However, Holiday Inn Club has cheated us out of one of our major benefits--extra points for Leap Year in Wk 52. I've "discussed" this with them... More 

Helpful?
1 Thank dewdropinn
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Gatlinburg-Smoky Mountain, responded to this review

We're so sorry for your continued frustration about your ownership at Smoky Mountain Resort. After doing an exhaustive search of our files to see if any of your original documents indicated that you had purchased this benefit, we were unsuccessful in finding anything. However, our offer is still open to you, that if you find anything in connection with this... More 

Pataskala
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Disappointed in cleanliness of room. Pulled spare blanket out of "clean" bag and it was disgusting! Kitchen appliances not in the best condition. Water heater wouldn't work either but maintenance did promptly replace it. Compared to other properties, this one fails!

Helpful?
1 Thank Tina H
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Gatlinburg-Smoky Mountain, responded to this review

We're sorry to hear of your disappointment with your stay at Smoky Mountain Resort. This just doesn't sound like us! Whenever something isn't perfect with your unit we want to know, so that we can correct any problems right away. Our General Manager provides is personal cell phone number to every guest as part of our check-in process. We hate... More 

Springfield, Ohio
Level Contributor
199 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My grandson and I spent three days in a beautiful two bedroom unit at this resort. As Preferred Members (owning in both Los Vegas and Orlando) we had a two bedroom suite with a porch to the back side of the hotel where we were able to watch a black bear and other wildlife at dusk. I also believe that... More 

Helpful?
2 Thank Kent S
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Gatlinburg-Smoky Mountain, responded to this review

We're delighted to hear that you enjoyed your stay at Smoky Mountain Resort! With so many fun things to do on-site, and steps away in Gatlinburg, our guests have lots of options to make every moment memorable. Thanks for sharing your great experiences. Be sure to come back and see us again soon for more! More 

Swedesboro, New Jersey
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I am really torn about this review. From the start we couldn't figure out quite what we were getting in to. We booked this hotel and paid up front to try and get a better deal. Shortly after we did that we started seeing conflicting reports about whether we would lose the whole stay or one night if we canceled.... More 

Helpful?
Thank tandhgoraj
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Gatlinburg-Smoky Mountain, responded to this review

We're pleased to hear that you enjoyed the accommodations and amenities at Smoky Mountain Resort. It is our goal to provide a comfortable, homey place for families to spend time together, with plenty of fun things to do. As an extended stay vacation resort, due to the size and amenities found in our multi-room units, we perform cleanings between visits,... More 

Wales, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely hotel and ideally placed for quick accesses to national park and all it offers but also close to local amenities and attractions. All staff helpful and very friendly - special thanks to Stephanie on reception for all her help while we have been here with room change. Rooms well equipped and excellent standard. I recommend creek side and high... More 

Helpful?
1 Thank 35Sian35
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Gatlinburg-Smoky Mountain, responded to this review

Wow, thanks for these great comments about your stay-in-progress at Smoky Mountain Resort! It's always wonderful to hear when we're getting it right, and a shout-out to our team means the world. We'll be sure that Stephanie knows what a great job she did for you! We hope you'll be back again soon, for more Gatlinburg vacation hospitality and fun!... More 

1 review
1 of 5 stars Reviewed August 26, 2016 via mobile

Biggest scam ever. Promises of cash after a 2 hour presentations. 6 and a half hours later....said no multiple times..had our 7 year old daughter and all she was offered was one bag of chips or a hunny bun. Completely missed lunch and we even asked about them providing us real food. Sold so many lies. I asked many questions... More 

Helpful?
Thank Katie Eddie P
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Gatlinburg-Smoky Mountain, responded to this review

We're so sorry to hear of your frustration with your purchase at Smoky Mountain Resort. Our Club members are deeply appreciated and we work hard to be sure that information is covered well during our tour presentations, even requiring our representatives to ask for initials at each key point. There is a lot of information to cover during that short... More 

Maryland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 21, 2016 via mobile

With offers of deep discounts on local attractions, we agreed to attend the "60 minute meeting". 120 minutes later of pushy arrogance and passive aggressive comments, we were released. Never again and I am disgusted with the brand. Hotel is ok but pretty much in the mix of the hustle and bustle of Gatlinburg so be sure that's what you... More 

Helpful?
5 Thank maureenyazel656603
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Gatlinburg-Smoky Mountain, responded to this review

We appreciate your taking part in one of our property tours at Smoky Mountain Resort and are sorry to hear that yours ran longer than expected. Tours may sometimes take longer as we answer questions and attempt to craft a package that best suits each individual family. Your feedback is appreciated. Providing outstanding service and accommodations are things we take... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 

Additional Information about Holiday Inn Club Vacations Gatlinburg-Smoky Mountain

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $165 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Gatlinburg-Smoky Mountain 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
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