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Terrace Inn on the Water

396 Parkway, Gatlinburg, TN 37738
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Terrace Inn on the Water
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43 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Knoxville, Tennessee
1 review
1 of 5 stars Reviewed 3 weeks ago

My husband booked a weekend getaway and picked here because of the balcony over the river. The room was terrible. The carpet was all torn up and stained, The bathroom smelled of urine. The AC was not adjustable so it stayed very cold in the room and rattled all night. There was obvious leaks in the ceiling where it was... More 

Helpful?
Thank Rogers52865
Knoxville, Tennessee
Level Contributor
9 reviews
1 of 5 stars Reviewed 3 weeks ago

Rented this one without reading the reviews for the balcony overlooking the stream. The stream was nice but the room was well past run down and had a bad smell, not to mention the dog next door to us that barked all day while it's family was out. Will skip this one next time & find another

Helpful?
Thank Mick R

Travelers are raving about these Gatlinburg hotels

Nashville, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 25, 2016

My friend had booked this because everywhere else was full. Don't let the pictures fool you, there are only 2 "cabins", the rest of the rooms are motel type rooms. The pool looked like it hadn't been usable in over 20 years. We decided we would rather sleep in the car, so we went to the front desk and got... More 

Helpful?
1 Thank leahbane
KY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 17, 2015

I am use to staying in older lower star hotels so the reviews I read didn't steer me away but I wish I had of. Our room wasn't very clean. You could see the dust on the television screen. The air conditioner was so loud we had to change rooms. There were cookies on the floor. The sheets on the... More 

Helpful?
1 Thank Dayner24
TerraceInn1, General Manager at Terrace Inn on the Water, responded to this review

Sorry to hear that your stay wasn't great. We wouldn't want you to stay somewhere you would not enjoy your vacation, so after your first night we would have been willing to give you a refund for the rest of your stay. All anyone has to do is ask but for the price being much lower than most hotels in... More 

kingston tn.
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed October 9, 2015

We visit the area a few times a year, this being the Fall leaf season all the motels were quite a bit more that usual. It was a beautiful day, and a porch overlooking the river sounded really pleasant. The rooms with 2 beds in them or a double bed were taken , but she offered us a good deal... More 

Helpful?
Thank kit-kat40
TerraceInn1, General Manager at Terrace Inn on the Water, responded to this review

Let me start off by thanking you for your review. We are glad you had a good time and enjoyed the water throughout your stay. Thank you sharing you experience with us and others. Let us know if we can do anything for you. Thanks again. More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 27, 2015 via mobile

So where to start? Ok the hotel says recently remodeled. Thats a stretch to say the least. The room smells musty and is dimly lit. It has sheet rock mud fixing holes everywhere. The air conditioner is so loud that we had to turn it off because it kept waking our baby. I tried to call the front desk to... More 

Helpful?
1 Thank stricnine
TerraceInn1, Owner at Terrace Inn on the Water, responded to this review

Hello, Let me start off by saying I am sorry for the trouble you had. We are a very small family owned and operated motel. By no means are we a new branded hotel. Our rooms were updated about 5 years ago from the 30 year old rooms before. But one thing I learned is you can have a room... More 

Sharon Grove, Kentucky
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 7, 2015 via mobile

It is farther to walk than we like. We usually like to stay right up in the action of the parkway. It was not bad the the price. We will probably not choose this place again. They are a little stingy on the towels and real stingy on the soap and shampoo. There was not even any tissues and a... More 

Helpful?
Thank christamramyers
Crittenden, Kentucky, United States
1 review
2 of 5 stars Reviewed July 25, 2015

the room smelled like a wet dog or maybe once the carpet was wet and molded it smelled really bad.we had the room for 2 nights before the 2nd night was over we had to leave we could not stand it any longer. bathroom had black mold and there is no exhaust fan so taking a shower is like being... More 

Helpful?
Thank Patti P
Clarksville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2015

It's funny I read these reviews from a few years back before posting this. They Keep apologizing and saying they are fixing things. Untrue. The pool they are saying was closed in 2009 is still empty and full of trash. The rooms are still dirty and don't even have fitted sheets. You still have no WiFi unless you are in... More 

Helpful?
1 Thank Megancarroll10978
indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2015

It's a small place, and older - you get an actual key, not a card. We stayed there for 3 nights at the end of a 2 week vacation at the end of April. Off season in Gatlinburg, so we were the only ones there. It is on the very end of the major strip in Gatlinburg, but I had... More 

Helpful?
Thank batbish
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Amenities

Highlights
  • Free Parking
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Under New Management! Terrace Inn on the Water is located on the main parkway just past the Hillbilly Golf and sits on Roaring Fork Creek. All rooms have a great view of the water. ... more   less 

Additional Information about Terrace Inn on the Water

Address: 396 Parkway, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $56 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Terrace Inn on the Water 2*
Number of rooms: 15
Also Known As:
Terrace Inn On The Water Hotel Gatlinburg
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