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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,752 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Gatlinburg Downtown
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Showing 1,747: English reviews
Latrobe, Pennsylvania
Reviewed July 7, 2015

My husband and I stayed at this hotel to spend time in Gatlinburg and to ride our Harley throughout the Smokey Mountains. The traffic from Pigeon Forge thru Gatlinburg was bumper-to-bumper, but once we arrived at the hotel, we were in for a real treat as the entrance to the National Park is literally a block away! We found the...

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Helpful?
1Thank Marsha857
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Marsha857, Thank you for providing a feedback about your hotel stay. Your opinion matters because this is one way we can learn about what needs to be done in order to make our guests’ experience even more enjoyable and memorable. I am glad you liked our well located, modern, and clean property, and you are completely right about several...

Cincinnati, Ohio
Reviewed July 6, 2015

Extremely clean, perfect location that is quiet but very centrally located. The breakfast was only a bit below average at best, but I have low expectations for hotel breakfasts. The rooms were roomy enough for a family of four, and the salt water pool was a nice touch. The kids loved it. Very friendly staff. One of our new favorite...

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Thank srvgrl
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Srvgrl, Thank you for taking the time to share your feedback with us. We value your opinion and truly appreciate your business. I am glad you enjoyed our central location and the salt-water pool. Our rooms are definitely spacious enough to accommodate large families and to allow them to have a comfortable stay. I am sorry to hear though...

Catawba, North Carolina
Reviewed July 6, 2015

This hotel was clean and well taken care of. The only complaint I have is the breakfast is $10.00 a person which is a little much for soneone who cannot eat slot. I would like to see other options. It was walking distance from street and all the shops and things to do which was great. The pool is indoor...

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Helpful?
Thank curtaparker
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi, Curtaparker, Thank you for taking the time to review our hotel. It looks like you enjoyed your visit, and appreciated how clean and environmentally friendly our hotel is. We want each guest to be happy with our accommodations and amenities. While your stay was fine for the most part, it was not as perfect as we would like for...

Raleigh, North Carolina
Reviewed July 6, 2015

For those of you that like to remain active while traveling (vacation or otherwise), it is not advertised but there is a 2 mile (4 mile, out and back) fully covered Smoky Mountain State Park trail head just .25 mile down the road from the hotel. So not only is the location great to walk to everywhere downtown, but access...

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1Thank orreo5859
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Orreo5859, Thank you for a great review. I am glad you consider our hotel to be FIVE STARS in your book and that you would consider staying with us again. Our outstanding location is definitely a great bonus. One can easily go running, hiking, or simply walk to downtown to enjoy numerous shops and restaurants. I also want to...

Norman, Oklahoma
Reviewed July 5, 2015 via mobile

This is a great place to stay in this area. The staff is wonderful and very helpful! Definitely will stay again when in the area. Very clean and friendly. Rooms are very nice. Excellent location to walk to all Gatlinburg has to offer on the strip.

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Thank sooneralumni93
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Sooneralumni93, Thank you for reviewing our hotel. Your satisfaction and opinion matter to us. I am glad you found our hotel to be very comfortable, centrally located, and friendly. These are just some of the reasons why many travelers choose our property and become loyal guests as a result. Hopefully you will decide to visit us again very soon...

Celina, Tennessee
Reviewed July 5, 2015 via mobile

I can be pretty critical especially when it comes to where I am going to rest my head. I loved this place. It was clean. The rooms were well appointed. Neutrogena toiletries. Keurig in room. My daughter and I loved having to whirlpool to ourselves. It was on a very snowy night. The whirlpool was outside, but in a really...

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2Thank Tiseandtay
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Tiseandtay, Thank you for posting such a nice review about your recent visit. We appreciate your business and value your opinion. There is nothing wrong with being picky and critical when it comes to choosing hotel accommodations. We want each and every guest to be satisfied, and this is why we work very hard to ensure that each guest...

Cincinnati, OH
Reviewed July 2, 2015

We stayed at the downtown Hilton Garden Inn November 7-10, 2014 to celebrate our 20th anniversary. We had a standard room (2 queen beds) which was very nice. We are new to Hilton HHonors but did not have any rewards to redeem. Hotel front desk staff was amazing...just wonderful people (2 women that I cannot remember their names) that enjoy...

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Thank Campergal
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Campergal, Thank you for choosing our hotel to celebrate your 20th Anniversary. It was our honor to have you, and I couldn’t be happier to know that you had a wonderful time. You are so right about our awesome location. It allows you to walk to anywhere in downtown Gatlinburg as well as to have a quick access to...

Waihola, null, New Zealand
Reviewed July 2, 2015 via mobile

Stayed only one night would have been happy to stay a week. The rate was very reasonable for this tourist hotel, it was close to the centre of town, staff were friendly AND the bed was amazing with amazing linen. Facilities were clean modern and comfortable. Would love to stay again

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Thank Louise O
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi, Louise O., Thank you for taking a moment to review our hotel. It is always nice to know that our guests love staying with us. I am so glad you had a great time and found the hotel to be pleasant, well located, clean, and modern. Our beds are very comfortable and indeed allow to sleep well. I am...

Reviewed July 2, 2015 via mobile

The rooms were excellent. They were very clean and comfortable. Great location to downtown but off the Masson strip which nice. The staff was wonderful (especially Ivan and Briar) that changed our room for us when we didn't get what I expected. They checked on us several times to make sure everything was to our satisfaction. Will stay here again...

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1Thank Tim D
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Tim D., What a wonderful review! It makes me very happy to know that we met all of your expectations, and that you will choose our hotel again when back in Gatlinburg. Being friendly and helpful, anticipating guests’ needs, and going an extra mile for a guest are some of the traits that each staff member has here at...

Reviewed June 30, 2015 via mobile

Our family stayed at this hotel for a week and for the most part, it was a great stay. The hotel has an indoor pool but you have to go to another hotel's small pool if you're a fan of swimming outdoors. The rooms we stayed in were up to date and attractive. The breakfasts are great. If you are...

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Helpful?
Thank PittsburghTeach
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, PittsburghTeach, Thank you for taking the time to review us. We value our customers and take their feedback very seriously. This is one way for us to learn what we need to do in order to provide our guests with better lodging experience. I am glad you liked the hotel and enjoyed our amenities. We truly want you to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $143 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Orbitz, Hotwire, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travelers.
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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room overlooking the river... very nice views. Rooms with gas-log fireplaces are great for cool nights!”
563neilp, 4 weeks ago | Read review
“Recommend higher rooms with balcony”
Merritte1, Mar 16, 2017 | Read review
“The extra charge for a balcony room is well worth it.”
leish2017, Feb 25, 2017 | Read review
“Balcony rooms are awesome!”
Tigernoletraveler, Feb 21, 2017 | Read review
“Even though ours did not, some of the rooms have gas log fireplaces.”
Jeff8897, Feb 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question