We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Gatlinburg Downtown

Certificate of Excellence
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

1,500 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,495: English reviews
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I hate hotels...but we had booked a cabin that was misrepresented and had to leave because it was a dump. Thankfully, found this hotel at the last minute and was so impressed from the minute we pulled in. Nileda at the front seat was a dream come true and was so helpful. Will stay here again with entire family!

Helpful?
1 Thank felicia m
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Check in was very easy and front desk girls were super kind to my children! We were able to check in early as well. My son is a big fan of the cookies in the lobby and loves the outdoor hot tub/sitting area. Breakfast does cost extra but is delicious! You can order omelets, pancakes, waffles, or French toast plus... More 

Helpful?
1 Thank spitfire1166
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi spitfire1166, Thank you so much for choosing to stay at our hotel and leaving this great feedback. Your comments tell us that you left completely satisfied and that is exactly what we want. Making sure that our guests are happy with the services and amenities we provide are definitely on the top of our list. Our entire team is... More 

Fayetteville, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the time we checked in the entire experience was great. The check in and out went fast. The rooms are clean and inviting. At breakfast they had a very good selection and the staff was very friendly and attentive

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robin H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Robin H., I am so glad to see that your experience was not only refreshing, but also satisfactory. Your voice is important to how we serve our valued guests. I will be sure to pass your comments to every staff member, and to let them know how much you appreciate their friendliness and attentiveness. We are looking forward to... More 

Hendersonville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our family stays here several times throughout the year. It's because of the wonderful customer service and the staff recognizing us when they see us that keep us coming back. You're treated like a person not a number. Very rarely have we encountered a problem but I have to admit Ivan goes out of his way to make things right!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Linda R
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Linda R., Thank you so much for being our loyal guest. We appreciate you very much and hope to see you again very soon for another comfortable and memorable stay. Please feel free to contact me directly for your reservations or any special requests you might have. I will be more than happy to help. You can always count... More 

mississippi
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a very nice hotel. It is across the street from the river and in walking distance to everything in Gatlinburg. We only got in our car to drive to Pigeon Forge. The only downside to me is no free breakfast but you can purchase it from their restaurant. We had a double queen suite that accommodated our family... More 

Helpful?
1 Thank niknkids
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi niknkids, Thank you so much for reviewing the Hilton Garden Inn Gatlinburg. Its great to hear that our location was perfect for your needs - we are within walking distance to everything in town and, as you mentioned, the car is not needed unless you are planning to visit the park. What can be better than that! Thank you... More 

Maryland
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

The place was clean. Staff friendly and nice. Great location. The bad part of this hotel is that it does not seem like any insulation from noise in the walls. You can hear everything from the next door visitors...which you can hear everything they are doing...using the bathroom everything. The people in the hall, across the hall. My son is... More 

Helpful?
Thank rodneyb3012
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear rodneyb3012, Thank you so much for leaving this review. Your comments and suggestions are very valuable to us as well as your complete satisfaction. I am very disappointed to see that your stay was less than perfect due to the noise issues you experienced during your stay. As you can see from so many other reviews, this has never... More 

Chicago, United States
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located directly behind the Hampton Inn. It is super convenient to everything yet not right in the middle of it all. We appreciated the quiet. Super clean, comfortable beds. Food and drink were available but we did not have time to enjoy them, as we left early to hike.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alan H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi Alan H., Thank you very much for staying with us. Great location, comfortable bedding, friendly service, and awesome amenities make us a perfect place to stay for anyone, so I am very glad you took the time to let us know that your stay was just that...perfect! Hopefully we will have another opportunity to serve you again very soon.... More 

Shreve, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful experience with this hotel. It's a great location in Gatlinburg. The staff is very friendly and the hotel is very clean. We had a wonderful waitress at breakfast. Lou was very friendly and so helpful. She greeted us every morning even if she wasn't our waitress. I think she is a great asset to the hotel.... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marilyn M
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Marilyn M., Thank you very much for this kind review. Excellent hotel and great staff is a very good way to describe the Hilton Garden Inn Gatlinburg, and I will be sure to share your comments with Lou. She is very popular with our guests and tries her best to make sure their breakfast experience is more than just... More 

Indianapolis, Indiana
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for three nights in June and booked two rooms for family including my five-year-old son. The hotel was very nice, clean and comfortable. We are Hilton Honors members and upon check-in, were given the option to get additional points, or free breakfast for everyone (including my son) and we chose the latter. The hot breakfast... More 

Helpful?
Thank Cy S
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi Cy S., Thank you very much for taking the time to share your wonderful experience with us and all the TripAdvisor users. I am very happy to hear that your stay was satisfactory and that you enjoyed the benefits of HHonors membership. Our breakfast receives many compliments for its variety and high quality, so thank you so much for... More 

Paris, Illinois
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

First of all you can't beat the location. You are on River Rd just one block off Parkway where everything is. This location is quite. We enjoyed listening to the river across the street. The views from our room were amazing. Breakfast cost us an extra $20 a day at booking. The food was cooked to order and you could... More 

Helpful?
1 Thank X5913FWrichards
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear X5913FWrichards, Thank you very much for taking the time to review our hotel. We value your opinion and satisfaction, and always use guests' feedback to improve in order to serve them better. I want to apologize that our location did not fully meet your expectations. Your loyalty to the Hilton brand is important to us, and we most definitely... More 

Questions? Get answers from hotel staff and past guests. Ask a question

395 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (210)
Viewed
Hotel & Grounds (53)
Viewed
Room/Suite (57)
Viewed
Bathroom (15)
Viewed
View from Room (10)
Viewed
Pool/Beach Area (9)
Viewed
Dining (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (63)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (132)
Viewed
Amenities (12)
Viewed
Double Queen Junior Suite Accessible Room (18)
Viewed
Pool (10)
Viewed
Dining (23)
Viewed
Standard Double Queen Room (13)
Viewed
Standard King with Fireplace (14)
Viewed
The Hotel (23)
Viewed
Two Queen Junior Suite with Balcony (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Hotel & Grounds (20)
Viewed
Room/Suite (11)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (3)
Viewed
Business Center/Function Rooms (6)
Viewed
Dining (6)
Viewed
View from Room (1)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Gatlinburg hotels
0.9 mi away
The Lodge at Buckberry Creek
0.1 mi away
Hampton Inn Gatlinburg
Hampton Inn Gatlinburg
#7 of 84 in Gatlinburg
4.0 of 5 stars 961 reviews
0.3 mi away
Courtyard Gatlinburg
Courtyard Gatlinburg
#3 of 84 in Gatlinburg
4.5 of 5 stars 158 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Bearskin Lodge on the River Hotel
0.4 mi away
Gatlinburg Town Square Resort By Exploria Resorts
1.5 mi away
Westgate Smoky Mountain Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $131 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Hilton Hotels and Travelocity so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay