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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,534 Reviews from our TripAdvisor Community

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Showing 1,529: English reviews
Auburn, Alabama
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

The room was clean and had a good view from the balcony. Rooms don't have that stuffy feeling like a lot of other hotels. Very pleased!!!! Breakfast was perfect! The hotel is in a great location. We walked to restaurants and entertainment in under five minutes!! Would recommend to anyone coming to the area.

Helpful?
Thank jco628
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife & I spent three nights at the Garden inn. We had a great experience from check in until check out. Brittany & Kortnee were at the front desk upon check in and were so pleasant & helpful. We had a nice room, very clean.The suite was perfect for our needs. Location is perfect, allowing us to hike from... More 

Helpful?
Thank Coach82
Fletcher, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent location, all shopping, restaurants and bars within walking distance. Definety will return and stay at the Hilton Garden Inn Downtown Gatlinburg on our next visit. Had a gas fireplace in our room.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Regina D
Clarksville IN, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

The room / property is in general "worn down" - examples - the room refrigerator is missing a leg, could not open close the door once it was loaded without forcing it, the wood work / furniture is well banged up, where you can see bare wood scratches on everything, the pillows are barely pillows - well worn - paper... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marc H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Mark H., Thank you so much for reviewing the Hilton Garden Inn Gatlinburg and bringing your concerns to our attention. Your perception and satisfaction are imperative to us, and I want to apologize that our hotel did not meet your expectations. We continuously work on improving our accommodations and services, and I would not call the property worn down... More 

Rochester, New York
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a wonderful hotel to stay at while in Gatlinsburg. It's situated on the edge of town - away from the crowded tourist area and close to the entrance of the Great Smokey Mountains Park. We were able to park our car in their lot and leave it there as we walked everywhere we went. That was a big... More 

Helpful?
1 Thank Christine K
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Christine K., Thank you for telling us about your wonderful experience. Location, location, location! As you mentioned, it could not be better if you are interested to visit the Great Smoky Mountains National Park or to enjoy some of the best dining or shopping Gatlinburg has to offer. Complimentary parking is definitely a huge bonus! Thank you for mentioning... More 

Lexington, Kentucky
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great place to stay if you're planning a trip to Gatlinburg. I was traveling with my daughter's soccer team. We had no problems. Friendly staff, good coffee, comfortable and clean room. The lobby is nice as well. Fireplace area makes it cozy and inviting.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank C6978RKashleyb
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear C6978RKashleyb, Thank you so much for your kind review. I am glad to know that everything about your stay met your expectations. Our location is fantastic when it comes to visiting the National Park or coming to soccer tournaments at the brand new Rocky Top Sports World, and our service is even better! Hopefully you will give us another... More 

Lexington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I'm not a big fan of the tourist side of Gatlinburg though I love the hiking around. Hilton Garden Inn was a nice little peaceful oasis amidst a bustling, busy, sometimes boozy crowd. My kind of place! And it is one of the few hotels I've stayed in with good quality internet service.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Debbie W
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi Debbie W! I am so excited and honored to read your review. Our property is just that - a little peaceful oasis amidst that busy and exciting Gatlinburg atmosphere. One can easily access everything in town by walking. Have I also mentioned that we offer complimentary parking for all hotel guests? I will be sure to share your review... More 

Gainesville, Florida
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

wonderful and clean rooms, staff were attentive, we even had a Jacuzzi in our room, fireplace and balcony, breakfast was better than average , A++++, definitely recommend this hotel, close to many of the attractions in Gatlinburg

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank newlifesw
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear newlifesw! Thank you for this FIVE STARS rating. I am thrilled to see that our services and accommodations not only met, but also exceeded your expectations. On behalf of our entire staff and management, I want to say Happy Anniversary. Please come back to see us again very soon. You can always count on the HGI Gatlinburg. Ivan Antipin/AGM... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I would recommend this hotel to anyone visiting this area. The staff is amazing here everyone is friendly and helpful. Breakfast is great fresh omelettes, pancakes and french toast. Dinner was also great restaurant is not busy at all no waiting great service. Happy Hour from 5-7 pm daily best Margarita I've had in a long time. Room was a... More 

Helpful?
Thank Angie H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

It is so great to hear from you, Angie H! Your warm and kind comments are very much appreciated, and I will be sure to share them with every department at the hotel. Thank you for recognizing our restaurant! It is open for breakfast and dinner daily with the room service being available at night time. One can easily relax... More 

Ashland, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

Very clean and nice accommodations!! My favorite place to stay. I travelled alone as a single mother with 2 little girls. We felt safe and very pleased with our room, the pool, and the staff are all wonderful!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amy B
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello Amy B, It's great to hear from you. Thank you for choosing us on your recent trip to Gatlinburg. I am very glad to know that you felt safe and satisfied during your stay. We love our staff here at the Hilton garden inn and hope you decide to stay with us again in the future! Sincerely Ivan Antipin/AGM... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $120 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels and Expedia so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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