Hilton Garden Inn Gatlinburg
635 River Road, Gatlinburg, TN 37738
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Avg. $179 /night, 3/18 - 3/19
$263
per night
$208
per night
$152
per night
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About
#14 of 72 hotels in Gatlinburg
Location
4.7
Rooms
4.5
Value
4.2
Cleanliness
4.6
Service
4.5
Sleep Quality
4.4
The Hilton Garden Inn Gatlinburg is conveniently located on River Road, at the base of the Smoky Mountains, only 30 minutes from Knoxville's McGhee Tyson Airport (TYS). Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Iron
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
Location
635 River Road, Gatlinburg, TN 37738
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Mc Ghee Tyson Airport
27.3 mi•
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Rental Cars
53 Restaurants
within 0.3 miles
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Detailed Reviews
Stayed her for a conference and was registered by my employer and after reading the reviews was not expecting a great experience, but it was actually very good. The lobby looks to have been recently renovated and the rooms were also probably done a few years ago. Had a King room with a fireplace. There is some wear and tear (the arms to a fabric chair in the room were visibly worn) but the rooms was clean, big TV, nice bathroom (less than average amount of sloppy hotel bathroom "repairs"). For the price of just over $200 with tax, etc. I felt it was a little over priced, but it is Gatlinburg. A plus is unlike a lot of hotels I stay at, the AC/Heater doesn't constantly whine all night long when it is not heating or cooling.
Parking in Gatlinburg is horrible AND expensive if you can find it, but I never had trouble getting a spot at the hotel (no fee to park!) and it is just a 5 minute walk to the convention center, breakfast places and a small Starbucks across the street from the convention center. To get to the main drag on Parkway it's better to cut through the back of the hotel parking lot and through the Hampton Inn parking lot. To try and walk from the front of the hotel on River Rd is a little dangerous (for strollers, wheelchairs, etc) because there is a long section of no sidewalks/paths and you have to walk in the road itself with a lot of car traffic and it actually adds a few minutes vs cutting through the parking lot. If you don't want to walk on the extremely busy and crowded (pedestrians/cars) Parkway, across the street from the front of the Hilton is a nice sidewalk that runs along the Little Pigeon River that parallels the Parkway. Did not eat here or visit the bar, but noticed they had a grind by the cup automatic coffee machine that was out of order in the little store area that cost $ per cup. If I have to stay in Gatlinburg again I would stay here. Off the main drag, quiet, and based on the large amount of families/large groups that run through these hotels and probably tear them apart, at least I know this place is pretty well put-together.
Parking in Gatlinburg is horrible AND expensive if you can find it, but I never had trouble getting a spot at the hotel (no fee to park!) and it is just a 5 minute walk to the convention center, breakfast places and a small Starbucks across the street from the convention center. To get to the main drag on Parkway it's better to cut through the back of the hotel parking lot and through the Hampton Inn parking lot. To try and walk from the front of the hotel on River Rd is a little dangerous (for strollers, wheelchairs, etc) because there is a long section of no sidewalks/paths and you have to walk in the road itself with a lot of car traffic and it actually adds a few minutes vs cutting through the parking lot. If you don't want to walk on the extremely busy and crowded (pedestrians/cars) Parkway, across the street from the front of the Hilton is a nice sidewalk that runs along the Little Pigeon River that parallels the Parkway. Did not eat here or visit the bar, but noticed they had a grind by the cup automatic coffee machine that was out of order in the little store area that cost $ per cup. If I have to stay in Gatlinburg again I would stay here. Off the main drag, quiet, and based on the large amount of families/large groups that run through these hotels and probably tear them apart, at least I know this place is pretty well put-together.
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Date of stay: August 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Walking: cut through the rear parking lot to the Hampton Inn parking lot to get to the Parkway or...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favorite
They really do a good job here. We had breakfast both days and it was always fresh and hot. If you are in the Gatlinburg area this a great choice. It is right along the river and everything downtown is literally steps away.
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was clean, quiet, and convenient to the Parkway and restaurants. The staff were all friendly. We ate breakfast there two mornings and it was okay—especially given it only cost $12/person. The rooms were older—but clean and comfortable except for the mattress being hard. We had a fireplace and balcony room facing the river and it was quiet and relaxing to sit on the balcony. Overall, I was pleased with the stay—just wish the mattress was more comfortable.
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Date of stay: December 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We could have accepted the condition of this hotel if it was one of the many mom and pop hotels in town but since it carries the Hilton name and came with a hefty Hilton price we expected much more than we received . The lobby furniture is worn out and sagging, the patio furniture was worn out, had cigarette burns and was very dated. Our fireplace room was small, the bed was very stiff and was sitting on a platform too large for the bed and as a result we kept hitting our shins on the platform. The bathroom had mold around the soap tray in the shower, the shower curtain was ripped in three different places and someone had replaced the elongated toilet with a smaller round bowl toilet and the marks were still on the tile where the the old base used to sit . Needless to say the bathroom was in need of an upgrade. This hotel does not have easy access to the parkway either. You have to walk up through a parking garage for the shortest route. Another notable disappointment was that they charged $12 for breakfast which was of poor quality and did not even include their bacon which was offered at yet another additional charge. Our second day we opted to walk down the street to Crocketts Breakfast camp and had a Great breakfast for the same cost.
With so many great choices of Hotels in town with Balcony views of the Beautiful mountains , some of which are $100 less a night we would not stay here again . Live and learn I guess .
With so many great choices of Hotels in town with Balcony views of the Beautiful mountains , some of which are $100 less a night we would not stay here again . Live and learn I guess .
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So we got the king suite with jacuzzi tub, balcony and fireplace. Not cheap at $350 a night. Keep in mind though overall this is not a budget friendly hotel but I'm sure most the ones on the strip are not. But we splurged since it was our annivesary weekend and we planned to spend time in the room as well to spite all the surrounding activities. The time we spent here was cold. When in room we kept fireplace on, wall unit off and door cracked so we could enjoy the sound coming from the creek plus the fireplace keeps the room pretty toasty so cracking the door levels that out. Rooms were very clean. Mixed Reviews i read before coming made me a bit nervous so to address those...i didn't see anything that needed updating and the jacuzzi tub was tiled in a vintage look to look older which i like. Inside pool is not heated to spite what is advertised, its very cold so outside hottub we never got to use because it was Always full with adult and kids due to the pool being useless because it's cold. I never saw any bubbles either so the jets may not work.. but it didnt bother us since we had private jucazzi in our room. Fireplace can not be left on because its on a 60 minute timer. Control to jucuzzi tub is on wall in doorway which makes it a bit inconvenient to control when your in the tub. You do need to tell them day before if you want your room cleaned. As far as employees go we didnt have any issues or witness any either. We never had breakfast here since we knew ahead they charged we opted to bring snacks and fruits making use of frig and microwave in room and enjoy all the great resturants surrounding the hotel for hot meals. They do have a Keruig coffee maker in room so we brought our favorite kcups from home though the ones they provide were a green mountain a good brand youd have to ask for more ea day since they only provide 2 cups of regular. Overall we were happy. It fit our needs.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Free continental breakfast is not free. Room is overpriced shower head sprayed water all over ceiling and bathroom floor and the beds are lumpy and the pillows are flat. Also the coffee that is actually free in front of the front desk was as well to have been hot water very dissatisfied and wouldn’t stay at this location again in the future 😡
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have been to Gatlinburg several times over the years and this is the second time staying at the Hilton Garden Inn. The hotel has a great location, within walking distance of everything on the strip, along with ample parking even during their most crowded months. The lobby, eating and lounging area was light and airy, neat and clean, all you could ask for. We had a balcony room with a fireplace and large jetted tub. The room was clean and everything functioned as it should. If available, we plan to stay here on our next Gatlinburg visit too.
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Date of stay: October 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location and terrific service from the front desk however the rooms are a bit dated and awkward.
We enjoyed a balcony room facing the river on the third floor. Perfect. It cannot a fireplace and whirlpool tub. The tub, in our opinion, is totally unnecessary and a waste of valuable room space. It is a throwback to 1980’s Poconos. YKIYK. The only chair and ottoman did not fit into the space that was left in the room and we found ourselves moving its location continually.
Lastly, it’s time for HGI to reflect on their post COVID housekeeping policies. Prices are higher and housekeeping is offered less. One must request daily room housekeeping for your stay or it’s just not going to happen, other than for an extended stay.
Let the guest choose to refuse daily housekeeping rather than the current policy of extended stay or a 24 hour prior notice. This policy is obsolete and clearly a cost saving measure.
Other than that, it’s a great hotel, convenient parking and a wonderful staff.
We enjoyed a balcony room facing the river on the third floor. Perfect. It cannot a fireplace and whirlpool tub. The tub, in our opinion, is totally unnecessary and a waste of valuable room space. It is a throwback to 1980’s Poconos. YKIYK. The only chair and ottoman did not fit into the space that was left in the room and we found ourselves moving its location continually.
Lastly, it’s time for HGI to reflect on their post COVID housekeeping policies. Prices are higher and housekeeping is offered less. One must request daily room housekeeping for your stay or it’s just not going to happen, other than for an extended stay.
Let the guest choose to refuse daily housekeeping rather than the current policy of extended stay or a 24 hour prior notice. This policy is obsolete and clearly a cost saving measure.
Other than that, it’s a great hotel, convenient parking and a wonderful staff.
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Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was my third visit to Gatlinburg (for the Wildflower Pilgrimage), and the third place I stayed at. I liked this hotel best and would stay here again.
The location on River Road, not on the Parkway, was a huge plus. It made for easy getting in and out of the town, and there was no street noise. The parking lot behind the hotel always had spaces available, and the parking spaces had more than two inches between vehicles (unlike the Hampton nearby).
I was fortunate to reserve a room with a balcony, and I enjoyed sitting outside in the evening with a very pleasant view of the creek. I was a little concerned about noise, as my room was three stories above the hot tub, but the cheerful woman at the front desk assured me her guests were usually not rowdy. And she was right! I never heard any hallway or next-door noise as well (I should add that I stayed here over three weekdays and cannot speak for the weekend).
During my stay at the hotel, I did not see anyone from housekeeping in the halls, and I did empty my own trash each day. But my room was very clean when I arrived, the hotel premises were clean as well, and that was important.
The location on River Road, not on the Parkway, was a huge plus. It made for easy getting in and out of the town, and there was no street noise. The parking lot behind the hotel always had spaces available, and the parking spaces had more than two inches between vehicles (unlike the Hampton nearby).
I was fortunate to reserve a room with a balcony, and I enjoyed sitting outside in the evening with a very pleasant view of the creek. I was a little concerned about noise, as my room was three stories above the hot tub, but the cheerful woman at the front desk assured me her guests were usually not rowdy. And she was right! I never heard any hallway or next-door noise as well (I should add that I stayed here over three weekdays and cannot speak for the weekend).
During my stay at the hotel, I did not see anyone from housekeeping in the halls, and I did empty my own trash each day. But my room was very clean when I arrived, the hotel premises were clean as well, and that was important.
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Date of stay: April 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I loved my stay at HGI Gatlinburg Downtown. I cannot say enough good things. The breakfast was fantastic (everything you would want; pancakes, eggs, potatoes, biscuits/gravy, bacon etc etc). Lovely coffee available in the lobby. Hot tub was awesome. The restaurant was pretty good; chicken wings were great but I would recommend a little more sauce on the poutine as it was a little dry. The river running along the front of the hotel was awesome to see and hear daily. The location of this hotel is fantastic as you can avoid the main strip (which takes forever in a car), and simply walk a block or 2 and you're right there. You are 3 minutes drive into the Smoky Mountain Nat'l Park and only about a 20 minute drive to Pigeon Forge. As a Hilton Diamond Member I usually look for Hilton locations first and this Hilton property knocked it out of the park. I would highly recommend. If you can get a balcony room with a fireplace you won't regret it. We stayed here 5 nights at the beginning of November and I must give a huge shoutout to Derek who is a hotel Rockstar in my opinion. He was great on the phone with information before arrival and during the stay.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Within walking distance there are a few things to do:
Gatlinburg SkyLift Park
Ober Gatlinburg
Gatlinburg Space Needle
…
"We visited in the winter but would definitely come back here in summer. Right by the river and hiking trails too"Read full review
"Parking spots available, however I would expect during the summer you will have a challenge"Read full review
"Walking: cut through the rear parking lot to the Hampton Inn parking lot to get to the Parkway or from front of hotel take the river path"Read full review
…
PRICE RANGE
$153 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn gatlinburg downtown hotel gatlinburg
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
118
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Garden Inn Gatlinburg
Which popular attractions are close to Hilton Garden Inn Gatlinburg?
Nearby attractions include Smoky Tours (0.2 miles), 7D Dark Ride Adventure (0.1 miles), and The Escape Game Gatlinburg (0.2 miles).
What are some of the property amenities at Hilton Garden Inn Gatlinburg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Gatlinburg?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Gatlinburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Gatlinburg?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Gatlinburg?
Conveniently located restaurants include Bubba Gump Shrimp Co., Cherokee Grill, and Big Daddy's Pizzeria.
Are there opportunities to exercise at Hilton Garden Inn Gatlinburg?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hilton Garden Inn Gatlinburg located near the city center?
Yes, it is 0.4 miles away from the center of Gatlinburg.
Are any cleaning services offered at Hilton Garden Inn Gatlinburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Gatlinburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Gatlinburg offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.