We stayed at property called 1822 Cub Way. The location of the house was great as it was on top of the mountain away from the crowds. We saw bears multiple times around the property. The positives end there...Given the current COVID 19 pandemic there should be more emphasis placed on cleaning, unfortunately we arrived to a house that was not cleaned. We arrived to the cabin when the office was closed therefore we couldn’t call them and ask them to clean it, it took us 2 hours to clean it. The place was not vacuumed, there were crumbs everywhere, the floor was so dirty it was probably never washed ( after walking barefoot for 5 minutes our feet were black). There were hairs on the bed, in the shower, in the toilet and in every sink (disgusting). The fridge smelled like something spoiled inside. The headboard of the bed had a pile of dust. The deck was probably never cleaned and the railing of the deck was very unsafe and seemed like it might fall off. We should be reimbursed for the cleaning fee. Also we noticed that the company removed all the reviews that people posted for this property from their website... very weird. We booked this cabin last minute and there were really no other properties available therefore we had no other choice but to stay there. We will definitely not stay at any Chalet village Cabins again.…
We stayed at this chalet last week the place is great clean fairly easy to get to close to town had a smash problem with internet but got that fixed we have stayed be at this one before thsnks to chalet village and there staff although we couldn't go in and see them office lock up to keep everyone out and safe
1) Gutters had not been cleaned out and when we were in the hot tub one night while there was a rain shower the gutters overflowed and spilled small branches, leaves, and other items into the hot tub. 2) We were given an address of 1822 Cub Way. The correct address was 1820 Luzerne. When I called the management company to ask for directions the lady was extremely rude and asked " did you get your email with the code?" When I replied yes she said, "the directions are on the page!" 3) The sliding glass door screen was bent and would not slide easily or close properly 4) The management company charged my credit card $29.62 after we checked out 1 hour and 15 minutes before the check out time with no explanation
Given the current COVID-19 environment, and also that my husband is considered high-risk because of his age, I called to cancel our reservation with Chalet Village today. The woman on the phone was so incredibly rude, pretty much shamed me for cancelling. She said she was sure everything would be fine by summer, and was still going to charge us a $75 cancellation fee -- most companies are waiving any and all cancellation fees at this time. To make matters worse, she actually hung up on me when I asked to speak to someone else. She said she was "THE BOSS!" Never, ever will we book another stay with these folks. Good luck if you need to cancel and expect them to do the right thing. Sad, sad times.
Was a great romantic trip with our wives and friend. We had a group of 10. And the cabin at 809 Chalet Village Drive was more than big enough. It had everything you needed in the cabin was very well stock with all you needed it was a beautiful luxury cabin. It was a great way to celebrate valentine day with family and friends. We cant wait to get back. It will be hard to beat this cabin. The price is not that bad between 5 couples for four days. It worth every penny.