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Glenstone Lodge

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941 Reviews from our TripAdvisor Community

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Showing 938: English reviews
Franklin, Tennessee
Reviewed July 18, 2014

OK so I have stayed here before, good rooms, kind service. I had booked a group and thought that since I was bringing my family here, this was a good choice for downtown. NOT this time...I had requested upper floor rooms not near the elevators. I called to check on this and asked a couple of other questions a couple...

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2Thank travelgal1994
Pierre B, Manager at Glenstone Lodge, responded to this review

We apologize that your recent stay with us was unsatisfactory. As you are aware we had a group of kids on the upper floors and we did not want to put you in the middle of them. Also another challenge was that you had 3 rooms and you wanted them together and we accommodated this request. Once you made me...

Frankfort, Kentucky
Reviewed July 17, 2014 via mobile

Average is probably the best word to describe this place. It's in a good spot, within walking distance of the strip, which is a plus, but both service and cleanliness were somewhat lacking. We were traveling with younger children and upon arrival we took children/luggage/etc up to the room only to find the key did not work. So I went...

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Thank as1977
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for taking the time to write a review regarding your stay here at Glenstone Lodge. Please accept our sincere apologies for the disappointing during your stay. We know our guests deserve the best and we will use your comments to help meet and exceed our guest expectations. Should you decide to visit the Gatlinburg area in the near...

Tampa, Florida
Reviewed July 16, 2014

I'm not picky about hotel decor - as long as it's clean. There was a sign that they will be remodeling, so I took that into account. The exterior is nice, along with the picnic area by the outdoor pool. It's nice to the have choice of an indoor or outdoor pool. The hot tub was warm but not "hot",...

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2Thank MG33523
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for your review for your recent stay at Glenstone Lodge. We're glad you enjoyed your recent stay with us. The location of the hotel does make it convenient to access downtown with a brief walk or trolley ride. Next time you visit our area we hope you will consider staying with us and trying our delicious breakfast buffet....

Winston Salem, North Carolina
Reviewed July 14, 2014

Like another poster, we were simply looking for a safe, clean place to stay off of the strip. Glenstone Lodge has a beautiful lobby and indoor and outdoor pools. The lobby was really hopeful. The staff at the front desk was friendly when I booked the room, and upon check in and check out. There is a trolly stop just...

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1Thank LJ0808
Greensburg, Pennsylvania
Reviewed July 10, 2014

I'm very mixed about whether I would recommend that someone stay at the Glenstone Lodge, it has some real pros and cons so let me break it down for you... Pros: It was very affordable and one of the primary things we were looking for on this trip was a safe place to sleep where we didn't spend a bunch...

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4Thank KATHLEEN A
Tennessee
Reviewed July 6, 2014

After reading other reviews, I must admit that this hotel is definitely “stuck in the Seventies”. I must also say that I have no problem with that. The furniture in general is not new, but it is comfortable, and everything is clean! The beds were especially comfortable. I watched the housekeeping staff for a few minutes one morning, and they...

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Thank Bill_In_Memphis
Reviewed July 6, 2014

Choose this hotel due to deal on the internet and within walking distance to main street through Gatlinburg. Needs updates and some wwere in the process when arrived. Mold in the grout in shower. Pool area was neat and son loved swimming in it. Hotel lobby and elevator were very warm and humid. Elevator was out of order for a...

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Thank Brenda L
Cullman
Reviewed July 5, 2014 via mobile

We just stayed here on our first family vacation with 3 kids 6 and under. The kids loved the pool areas! It's a little dated but we didn't stay in the room the whole time either. The staff was very nice and helpful to us as well! Worth the stay!! And our room was very clean! NO BUGS!!

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Thank Liveonpurpose
Cincinnati, Ohio, United States
Reviewed July 3, 2014 via mobile

sitting at the pool, regretting my decision to stay here. Asked for a mountain view room and I'm on the bottom floor looking at the hotel next door. There was no place to mark that I wanted a nonsmoking room, and so my family is stuck in one of four smoking rooms.

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2Thank SuMhB
Ooltewah, Tennessee
Reviewed July 2, 2014

Well The hotel was ok but the room we where given # 321 the door would not lock it would lock from the inside but when we left the room you did not need key to open it we told the front desk twice one day and the next day we check out nobody came to fix it . The...

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1Thank johnhruth
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access

Additional Information about Glenstone Lodge

Address: 504 Historic Nature Trl, Gatlinburg, TN 37738-3339
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $109 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Glenstone Hotel Gatlinburg
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Questions & Answers

Here's what travelers have asked, with answers from Glenstone Lodge staff and other travelers.
11 questions
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9 months ago
Indiana
over a year ago

See all questions (11)

Questions? Get answers from Glenstone Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I would say ask for a bigger bathroom and a room with more windows, but I was told all the bathrooms are the same size.”
TravelGurrrl, 3 days ago | Read review
“Best views of the mountains are probably from rooms facing the road in front.”
N6738IXtonyw, 5 days ago | Read review
“Room close to the creek behind the hotel will hear it clearly. We liked that.”
566jenss, 5 days ago | Read review
“The interior rooms might feel a bit safer and the elevator is better. Also, I believe the doors face the pool/lobby area.”
3riverssinger, 1 week ago | Read review
“Get a room as far to the back of the property as possible, or an "inside" room.”
EA1125, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question