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Glenstone Lodge

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Glenstone Lodge
Glenstone Lodge
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858 Reviews from our TripAdvisor Community

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Showing 856: English reviews
Port Orchard, Washington
Level Contributor
10 reviews
3 of 5 stars Reviewed yesterday NEW

This hotel was built in 1979 and although it may have had a little remodel, it is in desperate need of a major overhaul. Hall carpeting was loose and worn, and the lighting was dim. My room lacked amenities such as towel bars to hang a used towel on, or grab bars in the tub and shower. There were two... More 

Helpful?
Thank bburtjr
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Looks can be deceiving; the pictures online "seem" to make the hotel look very nice but BEWARE! The hotel was dusty, the elevator smelled like pee, and the furnishings are old. There were large shelves just sitting out in the hallway of the floor we were staying on. A young man in the jacuzzi asked our 21 year old daughter... More 

Helpful?
Thank jamhost
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for reviewing your stay at the Glenstone Lodge. We are sorry that your stay was less than pleasant. We are not sure what you are referring to when you say that the furniture is old as all of the rooms have been renovated! Let us know what room number you stayed in so that we can identify the... More 

Travelers are raving about these Gatlinburg hotels

Indianapolis, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

A very short and pleasant walk to the main strip of Gatlinburg. For the price, I love this place! It is clean, quiet, & comfy. Really enjoyed the super friendly staff. We stayed on the 5th floor...A little odd feeling having the cleaning staff milling around the couches up there as if they were in a breakroom...but hopefully that us... More 

Helpful?
Thank pawpawprint
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for reviewing your recent stay at the Glenstone Lodge. I'm glad you found our hotel enjoyable and convenient to the downtown area. I will review your comments with our management staff. We appreciate you choosing the Glenstone Lodge and hope to host you again when future plans bring you back to the Gatlinburg area. More 

Hot Springs, AR
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I'm sure I will probably miss something here, but I don't even know where to start. The first thing we noticed was the lobby smelled awful. Not only that but the carpet had stains and rips. We stayed because the room was already booked and outings planned. We thought if you include the price of the outings, the "resort" was... More 

Helpful?
Thank dgriff7681
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for reviewing your stay at the Glenstone Lodge. We are sorry that you may have experienced some concerns with your recent visit. Please be advised that our entire staff is at hand to best cater to all of your needs. We wish a member or our staff would have been made aware of your discomfort and concerns, we... More 

Canton, Georgia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I traveled from Georgia with family hoping to stay in a wonderful lodge. It was a very bad experience. If we weren't so exhausted from the long drive and terrible traffic, we would have requested another room. I stayed in room 153. This is one of the worst rooms that I have ever stayed in and for the $145 that... More 

Helpful?
Thank sat891
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for taking the time to share your review with us, your feedback is appreciated and welcomed. We are disappointed to hear that you may have experienced some concerns with your recent visit. You sent an email to the Front Desk that morning expressing the problems, the General Manager was made aware of the situation right away. She tried... More 

Las Vegas, Nevada
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Glenstone for a Holiday Inn Club Vacations promotion over Labor Day weekend 2016. When I booked my trip with Disney World through Holiday Inn - Buena Vista earlier in the year I got an offer to pay $250 to get a room at any Holiday Inn Club Vacations resort for the next year. Holiday Inn Club... More 

Helpful?
Thank DisneyTouristGuy
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for taking the time to share your review with us. We are pleased to learn that you enjoyed our renovated rooms and location. We hope to see you again when your travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Thank you. More 

Alexandria, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Resort has no issues more fun for everyone who likes to have fun and good for kids but no life Guard on duty the building has 3 elevators they all work the main elevator has elevator music cool to listen to I hope you enjoy the hotel.

Helpful?
Thank foxgoingup
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Hello Foxgoingup, Thank you for taking the time to post a review regarding your recent stay at the Glenstone Lodge. We appreciate your patronage and we hope to have the pleasure of serving you again in the near future on your next trip to our area. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

My family and I decided we needed to get out of town for a few days after a long few weeks of my fiance and I working very long hours. So we decided on a trip to Gatlinburg, TN. Looking online we tried to find a nice hotel. From the online pictures we decided the Glenstone Lodge looked pretty nice... More 

Helpful?
1 Thank britenay
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Dear Britenay, Thank you for reviewing your stay at the Glenstone Lodge. I am sorry that your stay was less than pleasant. We strive for excellent customer service and appreciate your feedback. The reason the parking lot wasn't busy is because you checked in on a Monday afternoon after everyone checked out from a long Holiday weekend. I agree the... More 

Level Contributor
5 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

The staff are rude! Not all of them. I can't lie. There are a few bright stars. But many rude staff members. While in the pool earlier in the day, a house keeper threatened many small children with getting out, for things they weren't even doing. We return after a evening in gatlinburg, to find NO parking, partly due to... More 

Helpful?
Thank Josh W
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for taking the time to post a review regarding your recent stay at the Glenstone Lodge. I am sorry that you may have experienced some concerns with your recent visit. In regards, to the vehicle in question, the guest had a very long trailer and had not choice but to take several parking spaces, we didn't want to... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

First time here and it was nice but some thing could be fixed. Ceiling was cracked and peeling. The outside pool needs painted. Bed is comfortable. Some of the electric plugs don't work but the room was spacious and clean. Didn't use the big pool because of to many kids. Easy walking to places and things to do. Close to... More 

Helpful?
Thank Kimberly G
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Hi Kimberly G, Thank you for your comments regarding you recent stay at the Glenstone Lodge. We strive for excellent customer service an appreciate your feedback. If you will please contact me with your room number, we can address your concerns regarding the ceiling and take appropriate action so that future guests do not have the same experience. We hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Glenstone Lodge

Address: 504 Historic Nature Trl, Gatlinburg, TN 37738-3339
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $106 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
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Also Known As:
Glenstone Hotel Gatlinburg
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