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Glenstone Lodge

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Glenstone Lodge
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848 Reviews from our TripAdvisor Community

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Showing 846: English reviews
St Augustine Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed 3 nights,the week of August 2016. Newly "renovated"? I would hate to see what it looked like before. Cheap linoleum floors, linens,very small bathroom, "Extremely" loud a/c that ran 24 hours a day. Building a new hotel next door, and workman started working at 630 am daily.Didnt sleep well the whole time. Didnt have much interaction with the staff... More 

Helpful?
Thank fertues
Florida
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 3 nights in August 2016. Our room was newly renovated....when we tried to turn on tv, would not connect to cable---because tv did not have a hard wire to the cable inlet! Easy fix, the hotel maintenance man found a cord, connected and wallah! We did have TV! The room was large, beds were ultra soft with luxury... More 

Helpful?
Thank MailgirlFlorida
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for choosing the Glenstone Lodge. I'm glad our staff was at hand to cater to your TV needs, that you liked your room renovations, enjoyed the hotel's amenities and accessibility to downtown Gatlinburg. We hope to have the pleasure of serving you again in the near future. More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Not not a bad hotel for the location couple blocks away from main St. Definitely out of date for price and wish the breakfast included, the beds were hard, but other than that room seem okay. The pool nice after long day, but i was bummed that hot tub had no jets.

Helpful?
Thank Xavier L
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for posting a review of your recent stay. Your comments and concerns are appreciated. I apologize for the lack of comfort in your mattress. Please be advised that we are currently in the process of renovating our hotel for the comfort of our guests and will renovate the public areas and the pools in the future. We hope... More 

Fort Oglethorpe, Georgia
Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago

Room looked fine upon entering. I suggest you bring your own pillows 4 small on each bed were completely worn out flat. The toilet seat was broke I told front desk at 8am came back at 6pm still broke, ceiling above tub had water damage and the real deal was its 4/10 of a mile from parkway not a bad... More 

Helpful?
Thank twinair2016
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for your review. I apologize for the lack of comfort in your pillows. We finally have slowed down now after a busy July and we are in the process of replacing all the pillows. I am saddened to hear that your toilet seat wasn't repaired and that the ceiling was in disrepair, if you will please contact us... More 

Travelers are raving about these Gatlinburg hotels

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

the beds was very hard , the room was hot ! the air was set on 70 & you could not turn down ! very loud ! there was a wedding party at the time , & there was kidding running all around the lobby so it made it hard to get in ! men standing all around so you... More 

Helpful?
Thank Teresa F
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for taking the time to post regarding your recent stay. I am sorry that your stay was less than pleasant. Your concerns are appreciated. We did have a full house a few weeks ago, the weather was indeed very hot reaching the 100's. Our guests do like to gather in our lobby and most enjoy our full breakfast... More 

Tennessee
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had no problem finding a parking spot in their private lot. When you first enter, you see a large lobby with a showy elevator. Behind the check-in desk is a large atrium with a swimming pool that waterfalls into a second pool. We didn't use the pool, but the water looked clean and clear, which showed the really old... More 

Helpful?
Thank BobHunter
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for taking the time to share your review with us. I am sorry you experienced some WiFi problems at night especially when everyone was back in their rooms! Glad you enjoyed the Buffet Breakfast with the Omelet and Waffle station cooked to order by the Chef. Please be advised that when it comes to requests, our staff will... More 

the villages fl
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The worse thing about this hotel is the Wifi. My phone did not work with the hotels slo-mo wifi. I had to "forget this network" to get my phone to work. As for the room, it's a little dated. The bed was comfortable but the room was small. I would not use this hotel again.

Helpful?
Thank hardshell
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for your review. We are sorry that the WiFi wasn't working well. We hope that a member of our management was made aware of the problem. If you would please contact us with your room number, we can address your concerns as the rooms have been renovated recently?? We appreciate your comments. More 

Austin, Indiana
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We honeymooned here. I originally had reservations somewhere else but my wife saw this and we agreed to give it a try. The room was large and comfortable. Nice fluffy towels and plenty of toiletries. The hotel was off the main strip which was a plus. There is a large indoor pool as well as an outdoor pool. Beautiful glass... More 

Helpful?
Thank Tammyin14
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Congratulations!!! Thank you for choosing the Glenstone Lodge! I'm glad you found our hotel enjoyable and convenient to the downtown area. Can you let me know which room you were in so that we can take appropriate action in correcting the water damage look you saw. I appreciate your comments and suggestions. We hope to have the pleasure of serving... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Nicely remodeled exterior rooms. They were clean and spacious. The staff was very friendly. Great location to all of Gatlinburg's attractions and the National Park. The breakfast was too expensive for us so we had breakfast out back at the covered picnic area next to the mountain creek. But honestly the only thing that matters when you travel with a... More 

Helpful?
Thank Donelle H
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for choosing the Glenstone Lodge. I'm glad the boys enjoyed the pools and that you found our hotel enjoyable and convenient to the downtown area. I appreciate your comments. We hope to see you again soon when travel plans bring you back to the Smoky Mountains area. We appreciate you. More 

Chambersburg, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Not bad but not great. Beds were hard as the floor. Pillows were solid foam and not much softer than the bed. The bathroom was so small if you turned around you ran into yourself. The breakfast buffet was average. The room was clean and recently updated but someone had smoked in it and it had an unpleasant odor. Can't... More 

Helpful?
1 Thank Rickl6
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for posting a review of your recent stay at the Glenstone Lodge. Your comments and concerns are appreciated. I apologize for the lack of comfort in your mattress and pillows. I will review your comments with our management staff. We hope to have the pleasure of serving you again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Glenstone Lodge

Address: 504 Historic Nature Trl, Gatlinburg, TN 37738-3339
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $95 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
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Also Known As:
Glenstone Hotel Gatlinburg
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