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Glenstone Lodge

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Glenstone Lodge
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834 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

When I made the reservation I told the lady that our 3 grand children would be with us. I was told that a room with 2 full size beds would do because they would bring me a roll away bed. When we checked in I was told they could not put a roll away bed in the room because of... More 

Helpful?
Thank Kim G
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for taking the time to post regarding your recent stay at the Glenstone Lodge. We strive for excellent customer service and we are sorry to have disappointed you. Your comments will be shared with our management team to better our services. Glad you enjoyed the outdoor pool. It is our sincere hope that you may permit us another... More 

Versailles, Kentucky, United States
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

July 4th weekend and as usual, we're procrastinating trying to find a last minute place to stay in Gatlinburg... Sure, we call around and there are places still available if we want to be gouged a ton of money for a couple days. After calling around, we found this place which could accommodate us for roughly 170 per night. Keep... More 

Helpful?
Thank Matt C
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Dear Matt C, Thank you for taking the time to share your review. I am really sorry about the miscommunication as we do not offer continental breakfast. I will review your comments with our management staff to further improve ourselves for our future visitors. We hope that you may grant us another chance to better impress you in the time... More 

Travelers are raving about these Gatlinburg hotels

Charleston, South Carolina
Level Contributor
142 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Old but adequate. Allegedly being upgraded but there are nicer newer hotels going up around it. But you get what you pay for. Not a bad value if you're on a budget. Might stay again...not sure. Location is good.

Helpful?
Thank touron4
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for taking the time to share your review with us. We are renovating and will improve our look. We appreciate you choosing the Glenstone Lodge and hope to host you again. More 

Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

There were initial (gross) issues after checking in that caused us to have to change rooms from an outside room to an inside. The front desk attendant was mortified and very apologetic. She immediately switched us to a better room, which was a noticeable upgrade. We stayed two nights and were overall satisfied with the stay. The biggest complaints are... More 

Helpful?
Thank girlwithburgertattoo
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

We are saddened to see that you may have experienced some concerns with your recent visit. I apologize for the lack of comfort in your mattress, we are planning on replacing all interior rooms mattresses by late fall. July is a very busy time in Gatlinburg with guests visiting our beautiful Smoky Mountains which may have been the cause of... More 

Laceys Spring
Level Contributor
8 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here in 2015, it was great! This time we had a nice clean room but our air conditioner made the most awful noises all day and night! Seemed to be more crowded this time, which made check in a ridiculous slow process even though we reserved and paid for our room online!

Helpful?
Thank Becky G
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Dear Ms. Becky G, We are glad that you appreciated the cleanliness of the room but hope that a member of our staff was made aware of your discomfort regarding the air conditioning, to be rectified. July is a very busy month and we want to make sure everyone is given the attention needed, sorry you had to wait some.... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel for the price. Great indoor pool. Hot tub not functioning properly, but the overall location and service makes up for it. It is within walking distance of attractions and trolly, yet far enough away one can relax away from the hustle and bustle.

Helpful?
2 Thank Laura T
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Thank you for your review. I am glad you found our hotel enjoyable and convenient to the downtown area. We appreciate your comments. Look forward to hosting you again when you return to the Gatlinburg area. We appreciate you. More 

Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Place is clean and inviting! Staff is very friendly...really had a wonderful experience! I believe they are going to be doing renovations some time in the future and I can't wait to see the improvements that will be done to the property! We will be back!!!!

Helpful?
1 Thank OneLifeManyLoves
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Hello, Glad you enjoyed the property and the staff. Most of the rooms have been renovated, we will address the public areas in the next year. We appreciate your input and look forward to your return. Thank you. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

A little pricey for plain Jane rooms & no complimentary breakfast. The rooms have no information in them whatsoever about anything to do with the hotel, breakfast, pools, policies, etc. The pools are quite dirty, me & both my daughters cut our feet on the bottom of the pool, so I'd recommend wearing shoes in the pool. The breakfast buffet... More 

Helpful?
1 Thank Megan M
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Dear Megan, I remember your mention to us about more information about the property and we will work on that aspect of it. As to the pool, I am so sorry to hear about your experience. I will definitely mention it to maintenance. Nothing better than starting the day with a bountiful breakfast, glad you enjoyed it. We hope you'll... More 

Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had an indoor poolside room which was recommended by the hotel clerk at booking. Pool hours were 10AM - 11PM. Noise level was extremely high and the smell of chlorine in the room was nearly unbearable. Otherwise the hotel was convenient to the downtown area plus the shuttle picked up nearby. Staff was courteous and the room was fairly... More 

Helpful?
Thank llv1218
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

Hello. We are sorry you were unhappy with your room. We'll work hard to fix the issue your experienced. Thanks for letting us know. More 

schoolbee123
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived, a security guard came to our group and told us "I know you are excited for your trip, but it was quiet hours." It was a little annoying because we were not being very loud. The room was very basic. The mini-fridge was falling apart when we got there. Someone had put a sucker stick where the... More 

Helpful?
Thank schoolbee123
Claudette G, Director of Sales at Glenstone Lodge, responded to this review

We are happy to hear you liked the Executive Suite and that your issue was handled right away. We look forward to having you again. Have a great summer! Thank you for the review. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Glenstone Lodge

Address: 504 Historic Nature Trail, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $98 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
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Also Known As:
Glenstone Hotel Gatlinburg
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