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We had a wonderful time staying for 2 nights and booking 2 rooms for our family. The check in was a breeze. Polite front desk representative who answer all our questions. The room with 2 double/queen beds were very clean and furnishings were updated. They...More
This was a spur of the moment stop--that turned into one of the big highlights of our trip!! Latoya and Charmain were both so wonderful, kind and helpful. They helped us with wonderful boat tour of Lake Powell...gave us an excellent suggestion for dinner, and...More
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2 Thank Diane R
Response from Hotel M, Guest Relations Manager at Best Western Plus at Lake PowellResponded October 4, 2017
Dear Diane R: Thank you so much for taking the time to share your experience at our hotel. I am delighted to learn you had an excellent stay at our hotel and that Latoya and Charmain provided memorable service to you. Thank you for your...More
Our room at this hotel was spacious and modern - no issues with cleanliness either - we had a fridge and there was a water station and ice maker on our floor by the lifts.
The hotel has staff issues - the day we checked...More
We had booked this hotel as part of a USA road trip of 8 people as we were travelling from the Grand Canyon South Rim to Las Vegas and had booked a kayaking trip at Lake Powell. We arrived late (approx 9.15) to find no...More
Thank Marion F
Response from Hotel M, Guest Relations Manager at Best Western Plus at Lake PowellResponded 1 week ago
Dear Marion F: Thank you for feedback. I do apologize for your initial check-in experience at our hotel. I have researched and found out that your check-in receptionist was working her final night at the hotel thus probably explained why she carried an unpleasant attitude....More
We arrived later in the evening so didn't have to wait to check in. They do require a license plate number, as others have noted. Not much of an issue, other than I had to track my husband down to get it off the rental...More
Seems the only efforts spent on training and/or actual customer service are spent on making excuses and defaming any and all reviewers that don’t give them positive marks. Just a simple room change, apology, or other efforts... More
Seems the only efforts spent on training and/or actual customer service are spent on making excuses and defaming any and all reviewers that don’t give them positive marks. Just a simple room change, apology, or other efforts would seem to go a long way.