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It take 2 and half hours to get this hotel from south rim of grand canyon, we arrive at 8.30pm, not much to do, just sleep for tomorrow antelope tours. Average services, breakfast, but still OK for 1 one night stay.More
Thank Aria L
Response from Hotel M, Guest Relations Manager at Best Western Plus at Lake PowellResponded 2 days ago
Dear Aria L: Thank you for your feedback. Our hotel is located in a remote area between Grand Canyon and Southern Utah National Parks. Our goal is to provide a clean and comfortable resting spot for the weary travelers in a remote destination. We are...More
This was a spur of the moment stop--that turned into one of the big highlights of our trip!! Latoya and Charmain were both so wonderful, kind and helpful. They helped us with wonderful boat tour of Lake Powell...gave us an excellent suggestion for dinner, and...More
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1 Thank Diane R
Response from Hotel M, Guest Relations Manager at Best Western Plus at Lake PowellResponded October 4, 2017
Dear Diane R: Thank you so much for taking the time to share your experience at our hotel. I am delighted to learn you had an excellent stay at our hotel and that Latoya and Charmain provided memorable service to you. Thank you for your...More
This is a decent Best Western, and the exterior, lobby and breakfast area are good looking and neatly laid out. The room is nice and large - I liked the fact that there was a sink outside the bathroom - and the Keurig coffee machine...More
We stayed there for 1 night, hotel room is average size with microwave and fridge. Comfortable bed, lovely breakfast, very near to horseshoe bend. clean room. free parking facility.Overall was clean and served my purpose.
Stayed here while visiting Antelope Canyon. The first room we got was quite filthy, not cleaned well. Stuff all over the carpet, coffee pod still there, etc. Changed rooms, second was better although not very-well cleaned either.
Breakfast was disorganized (person assigning tables didn't know...More
Response from Hotel M, Guest Relations Manager at Best Western Plus at Lake PowellResponded 1 week ago
Dear Ansh100: Thank you for your stay with us. I do apologize our hotel did not meet your expectations. Our breakfast dining has what is called "communal" tables. These are shared tables. Some can seat up to 6 people, so you were seated at a...More
Seems the only efforts spent on training and/or actual customer service are spent on making excuses and defaming any and all reviewers that don’t give them positive marks. Just a simple room change, apology, or other efforts... More
Seems the only efforts spent on training and/or actual customer service are spent on making excuses and defaming any and all reviewers that don’t give them positive marks. Just a simple room change, apology, or other efforts would seem to go a long way.