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Holiday Inn Express Brooklyn

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625 Union Street, Brooklyn, NY 11215
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Holiday Inn Express Brooklyn
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214 Reviews from our TripAdvisor Community

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West Chester, Pennsylvania
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Been here several times - maybe 5 or 6 times now. For me it is a very convenient location. I visit family in the neighborhood. It is also a short trip to Manhattan via the subway stop a half block away at Union and 4th Ave. I find the rooms adequate size for the 2 of us. But the rooms... More 

Helpful?
Thank RetiredGuyJack
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your kind words on your recent stay with us. I am so happy you enjoyed your trip into our great city and most importantly the accommodations we offered were up to your expectations. Warmest Regards, Niomee Mark-Baptiste More 

atlanta georgia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel over New Years. Arrived on New Year's Eve. Arrived early, room wasn't ready. That was no big deal. Returned late that evening. Checked into room. The carpet was wet in front of the mini fridge. Laid towel down thinking it was water. Wasn't water. Was a brown color liquid. Called front desk. They sent a maintenance... More 

Helpful?
Thank Herman49
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your review. It is our goal to consistently provide superior service and know how we are doing and how we can better meet your needs. We regret that your stay was negatively impacted, your comments are very important to us Please do not hesitate to contact The Front Office Manager directly and I will be more than... More 

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Atlanta, GA
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed January 4, 2016

Room was very small, but had good closet space. One available electrical outlet behind the night stands on each side of the bed, Bathroom was a good size, except not much counter space. Internet in the room was mostly not working; when it did work it was so slow it was worthless. On arrival, the carpet next to the bed... More 

Helpful?
1 Thank ats262m
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

On behalf of our entire team I would like to apologize for your less than pleasant experience during your stay with us. We hold ourselves to very high service standards and we are very disappointed to read your comments and we are sorry. I can assure you that your comments were carefully reviewed and addressed by our team and necessary... More 

Providence, Rhode Island
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 28, 2015 via mobile

Decent Holiday Inn, and a budget find for a trip to downtown Brooklyn or lower Manhattan. Clean but small rooms. I did have an issue with a request for double beds because I booked with a 3rd party travel site and the staff was not very helpful and proactive with helping me resolve it. Luckily it did work out in... More 

Helpful?
Thank magnolia0230
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

On behalf of our entire team I would like to apologize for your less than pleasant experience during your stay with us. We hold ourselves to very high service standards and we are very disappointed to read your comments and we are sorry. I can assure you that your comments were carefully reviewed and addressed by our team and necessary... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed December 27, 2015

Showed up at the last minute, the staff was awesome, and very accommodating. The hotel has just 1 elevator so there can be a wait, other than that I loved the hotel and th people. The breakfast was t icing on the cake.

Helpful?
Thank laura p
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Greetings from Brooklyn, Thank you for your kind review, I am glad we were able to meet your expectations. We look forward to your return to Brooklyn. Warmest Regards, Niomee Mark-Baptiste More 

Tampa, Florida
1 review
5 of 5 stars Reviewed December 27, 2015 via mobile

I stayed here in December just for a few days to visit family and the place it self was good, what made if great was the staff. They were always helpful. Shakira checked me in and was great at providing us with information on the area as well as maps, her personality was great. The room was a decent size,... More 

Helpful?
Thank sandyp581
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Greetings from Brooklyn, Thank you for your kind review, I am glad we were able to meet your expectations. We look forward to your return to Brooklyn. Warmest Regards, Niomee Mark-Baptiste More 

Montreal, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 17, 2015

The location is very convenient , close to the highway and the bridge...but... I was a little bit scared when we arrived, the area looks like an industry , garages and police station. But in the morning it looked much better. We needed to change a room because there was no water, it was done very fast and we got... More 

Helpful?
Thank Adelya1978
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for taking the time to share your thoughts regarding your stay at our hotel. Providing excellent customer service and comfortable accommodations are the things we pride ourselves. Thank you for your kind words on your recent stay with us. I am so happy you enjoyed your trip into our great city and most importantly the accommodations we offered... More 

Kusadasi, Turkey
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 10, 2015 via mobile

I have stayed two nights there location is good. Staff are very friendly. Rooms are relatively speaking small. My room was not so clean. Corridor was smelly. But i was too tired. I slept well. Breakfast is OK. Staff again smiling faces.

Helpful?
Thank jazzhearted
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your review. It is our goal to consistently provide superior service and know how we are doing and how we can better meet your needs. We regret that your stay was negatively impacted, your comments are very important to us Please do not hesitate to contact The Front Office Manager directly and I will be more than... More 

Boston, Massachusetts
Level Contributor
151 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed December 4, 2015

This hotel is practical. It isn't trendy and super-modern like the Hotel Indigo down the street, but it better serves the needs of a business traveler. The hotel has it's own paid parking lot in the back which is a plus (especially in Brooklyn). There is also free breakfast offered. The hotel is centrally located in Brooklyn, within walking distance... More 

Helpful?
Thank Evan M
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your review and for specifying the good, the bad and the opportunities to improve. While we are pleased about our great location, we truly value the negative comments as this gives us the opportunity of improving what we can offer. We apologize for the shortcomings you experienced during your stay with us. As we continually strive for... More 

1 review
5 of 5 stars Reviewed December 1, 2015 via mobile

After a terrible experience booking this hotel through a 3rd party I came into the hotel and had the best night ever thanks to Janelle who was the front desk attendant when I arrived. She helped in every possible, she was very accommodating and professional. With her help I enjoyed my stay with my husband and my 4 year old... More 

Helpful?
Thank Sammantha L
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for taking the time to share your thoughts regarding your stay at our hotel. Providing excellent customer service and comfortable accommodations are the things we pride ourselves. Thank you for your kind words on your recent stay with us. I am so happy you enjoyed your trip into our great city and most importantly the accommodations we offered... More 

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