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Holiday Inn Express Brooklyn

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315 Reviews from our TripAdvisor Community

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Showing 263: English reviews
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Philadelphia, Pennsylvania
Reviewed yesterday NEW

I stayed here about a week ago and it was so terrible that I never want to return. I didnt interact with the whole staff but the two ladies that I did with were so rude and careless, Rehana and Angelica who I was told were part of the management team, what a shame. I loved staying here before but...

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Helpful?
Thank samvargas67
Walterboro, South Carolina
Reviewed 1 week ago

First impression: Walking down hall could hear voices in other rooms. Entered our room to an open window on a 30degree night. Could not control the heat. Tub did not drain, pillows were so high I had a stiff neck by morning, Entry door had large gaps, When you open the door to the small bathroom, you flood the sleeping...

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Helpful?
Thank jpurch2
rshati, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Jpurch2, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,...

Bermuda
Reviewed 1 week ago via mobile

Hotel very small, pictures are true to size. There was no security so any and everyone could simply walk in as they chose. King room decent size. Put card on bed for sheets to be changed every night and used towels on floor for fresh ones. I stayed a total of 3 nights. First night bed was sloppy made with...

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Helpful?
Thank DMS1312
rshati, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

DMS1312 Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,...

Atlanta, Georgia
Reviewed 2 weeks ago

Great value for money and wonderful staff. We checked in late and watched a lone staff member at the front desk handle a crazy busy phone, guests checking in and someone delivering new beds to the hotel. The staff member, Joseph was not fazed. He focussed on what he was doing, acknowledged guests in line and apologized for the delay....

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Helpful?
Thank salimjetha
rshati, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Hello Salimjetha, Thank you for taking the time to evaluate our property and for choosing to stay at the Holiday Inn Express Brooklyn. We are pleased to know that you have enjoyed your stay with us due to the welcoming service provided by our Staff. Your review will be shared with our team. Once again thank you for your review...

Brooklyn, New York
Reviewed 2 weeks ago

I have stayed at HIE properties from coast-to-coast and from New England to Florida and this is the absolutely, hands down WORST I've ever encountered. Honestly, there's so much wrong with this hotel I felt like my wife and I were caught in a 3 Stooges film. From the moment you arrive you know there's something seriously lacking in amenities....

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Helpful?
Thank suntourhank
rshati, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Dear Suntourhank, Thank you for your candid review on your recent stay at our hotel. Your feedback allows us to improve the services that we provide. It is truly regrettable that you have experienced several inconveniences throughout your stay and for that we are sorry. Rest assured your review will be shared with upper management to be addressed appropriately. In...

New York City, New York
Reviewed 3 weeks ago

Compared to other hotels, this one is a bit smaller in size, but makes it up with its great staff. The front desk is always extremely accommodating and will go to great extents to assist me when I requested services. Of them, Joseph went through a lot for us and provided a lot of help in a quick fashion. (Towels,...

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Helpful?
Thank chesoul89
rshati, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Dear Chesoul89, Thank you for taking the time to evaluate our property and for choosing to stay at the Holiday Inn Express Brooklyn. We are pleased to know that you have enjoyed your stay at our property due to the welcoming service provided by our Staff. Your wonderful review will be shared with Joseph and the rest of our team....

San Ramon, California
Reviewed 4 weeks ago

We enjoyed our stay at this Holiday Inn Express. Our room was small but comfortable. During our stay, we had fairly quiet neighbors so noise was not a problem, however, the soundproofing is not great - you can hear people walking and talking in the halls and if your neighbors are noisy, it could be a problem. For the most...

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Helpful?
Thank kt149
rshati, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

kt149, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service....

Helsinki, Finland
Reviewed January 29, 2017

Within chain hotels it is quite difficult to find a difference between each hotel belonging into same chain. The concept is the same down to smallest detail. The only thing which can make a difference is a personal touch in customer service. In this hotel while checking-in, we got a specially friendly reception from the front desk. It was really...

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1Thank Traveller007Finland
rshati, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Hello Traveller007Finland, Thank you for taking the time to evaluate our property and for choosing to stay at the Holiday Inn Express Brooklyn. We are pleased to know that you have enjoyed your stay with us due to the welcoming service provided by our Staff. Your review will be shared with our team. Once again thank you for your review...

florida
Reviewed January 17, 2017

Smallish Holiday Inn but has everything we needed and was the perfect location (close to subway, train station, 5th street for restaurants, BAM, MMDC and shopping. Easy for Uber to get to for pick up/drop off. Rooms are small but workable and great mattress/pillows. The front desk staff are top notch. They are friendly, helpful (printed out directions for me)...

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Helpful?
Thank travelinmom12
rshati, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Hello Travelinmom12, Thank you for taking the time to review your stay at our hotel. It pleases us to know that you have enjoyed your stay with us due to the convenience of its location and the accommodations by our staff. We pride ourselves in providing excellent customer service and hospitality for all of our guests. We hope we have...

Chicago, Illinois
Reviewed January 13, 2017

We stayed here in October along with two other couples from my family and a baby. The staff is very friendly and polite but that doesn't make up for the food at the restaurant being condemned by the city of NY. We stayed here two nights for a wedding as it was close to the venue. That's the only reason...

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Helpful?
Thank SarahsBackstage
IHGService, Guest Relations Manager at Holiday Inn Express Brooklyn, responded to this review

Dear SarahsBackstage, Thank you for your review and for staying at the hotel. I appreciate the kind remarks regarding the hospitality of our staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is truly regrettable to hear that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Brooklyn NY, the obvious and affordable alternative to Manhattan hotels is conveniently located in the heart of Brooklyn. Walking distance to a plethora of restaurants, lounges, shopping and Government and corporate offices, Long Island University, Navy Yard, Coney Island, Brooklyn Academy of Music, Brooklyn Bridge, and Brooklyn Botanical Gardens. This 115-room property with superior customer service is located in the historic Park Slope section of Brooklyn, NY. The hotel is a recently opened IHG property. Our pet friendly hotel features include Jacuzzi rooms, complimentary deluxe breakfast buffet, free wireless high speed Internet access and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning, featuring a selection of fruits, juices, cereals, breads/pastries, and hot items rotated daily. We have also created the world's best tasting cinnamon roll. Additional features include a self-service business center and limited self-parking (at an affordable fee). Steps away from Union Street Subway Station and walking distance to Metro Tech Government Offices. ... more   less 

Additional Information about Holiday Inn Express Brooklyn

Address: 625 Union St, Brooklyn, NY 11215-1033
Location: United States > New York > Brooklyn
Price Range: $147 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Brooklyn 3*
Number of rooms: 115
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG and Despegar.com so you can book your Holiday Inn Express Brooklyn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Brooklyn Hotel Brooklyn
Brooklyn Holiday Inn Express
Holiday Inn Brooklyn
New York City Holiday Inn
Hotel Style:
#14 Business Hotel in Brooklyn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Brooklyn staff and other travelers.
18 questions
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Cupar, United Kingdom
Henderson, Nevada
over a year ago
Spartanburg, South Carolina
7 months ago
8 months ago
11 months ago

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Questions? Get answers from Holiday Inn Express Brooklyn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pleasant and well trained staff.”
 of 5 bubbles salimjetha, 2 weeks ago | Read review
“Get yourself a room at another hotel; any other hotel!!!”
 of 5 bubbles suntourhank, 2 weeks ago | Read review
“If possible choose a lower floor, the elevator may take a bit long when you're higher.”
 of 5 bubbles chesoul89, 3 weeks ago | Read review
“Try to get a room from upper floor”
 of 5 bubbles Traveller007Finland, Jan 29, 2017 | Read review
“stay away from rooms by the elevator”
 of 5 bubbles travelinmom12, Jan 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question