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We stayed here for a conference at the Barclay Center. I wasn't expecting much from the neighborhood but was pleasantly surprised by the surroundings with lots of restaurants in walking distance. Walk east toward Prospect Park through some beautiful brownstone neighborhoods. The hotel is small,...More
1 Thank stevendale
Response from HotelStaff625, Front Office Manager at Holiday Inn Express BrooklynResponded 6 days ago
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our Engineering...More
I was very pleasantly surprised by the hotel. I had particular timing needs as I needed to work out of the room on WiFi. I itially I had connection problems and the staff helped me address then quickly and get to my work and virtual...More
Thank John S
Response from HotelStaff625, Front Office Manager at Holiday Inn Express BrooklynResponded July 6, 2018
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Front Office Manager
I went to New York for the first time ever on the 4th of August. We stayed at this hotel which was pretty small compared to what I am used to. The rooms are pretty tight but clean. The elevator is tight, slow, and shakes....More
Thank Belle K
Response from HotelStaff625, Front Office Manager at Holiday Inn Express BrooklynResponded 1 week ago
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all concerned staff. Overall i am glad you enjoyed your...More
You get the authentic New York experience here: A door that doesn't open immediately, a room that smells like cigarettes, a bathroom with creepy crawlers... and over-priced to boot. Customer service is not offered or expected. This location is most certainly a detriment to the...More
Response from HotelStaff625, Front Office Manager at Holiday Inn Express BrooklynResponded 2 weeks ago
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
We had a nice room, comfortable, clean, good bathroom. I'd read reviews about the elevator before we stayed there, but it overrode (no pun intended) the good things about the hotel.
There is one elevator for a nine-story building! It is the elevator used to...More
Response from HotelStaff625, Front Office Manager at Holiday Inn Express BrooklynResponded 4 weeks ago
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that we fell short of your expectations. Your comments are valuable to use for looking for areas of improvement. We hope to welcome you...More