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McCarren Hotel & Pool

Traveler (188)
360
Panoramas (31)
Room & Suite (236)

About

#22 of 81 hotels in Brooklyn
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Located in the heart of Brooklyn's most vibrant neighborhood, McCarren Hotel & Pool is an exciting urban retreat. With 64 modern rooms, an ideal location overlooking McCarren Park and luxury amenities that include a rooftop bar with breathtaking views of Manhattan and one of New York City's largest outdoor swimming pools, McCarren Hotel & Pool is the first full-service lifestyle hotel in this thriving neighborhood.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Concierge
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green

Location

Full view
100Great for walkers
Grade: 100 out of 100
144Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
Contact
160 N 12th St, Brooklyn, NY 11249-1127
Getting there
La Guardia Airport6 mi
John F. Kennedy Intl Airport10 mi
Bedford AveNew York City Subway5 min
Nassau AveNew York City Subway7 min
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1,244Reviews
21Q+A
100Room tips
Traveler rating
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Popular mentions
This hotel is amazing!! I've stayed here before and every experience is better and better. GREAT staff (thank you James and Martin!!!) Just can't say enough about the beautiful (new) lobby and rooms - and the POOL!!! Incredible. Definitely the place to stay if you're ever in town!
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I've been a day pass guest at McCarren for 3 years and decided to stay overnight for a friend's birthday celebration. First, the Penthouse isn't a true penthouse; it is on the 7th floor with several other rooms. The wine fridge was broken and hanging off the hinges upon arrival. It took hours to get a replacement fridge which was like a college dorm refrigerator placed awkwardly in the living area. The floors were dirty. At the pool, the kitchen was closed which we weren't told about in advance before our stay. Only the poolside bar was open. A friend came specifically for the vegan rooftop restaurant which was also closed. Just before 10:45pm, Michael, the night manager, tried to force his way into our room by using the 2nd door because of a supposed noise complaint. We never received a courtesy call regarding any noise complaint. We are women over the age of 40 who were simply having a nice dinner in our room. In fact, I heard the delivery guy who knocked softly when he delivered our dinner but the night manager banged loudly on our door. Whatever Michael did to our door using his master key card caused our door to NOT to lock at all and our room was unlocked exposing us to unsafe conditions and the possibility of our belongings being stolen when we went to the pool the next morning. The night manager lied saying, "It's after 11pm and we received several noise complaints. If you don't keep it down, you'll have to leave the premises." We were completely shocked by his confrontational tone. I checked my dinner delivery receipt which showed the time stamp as 10:41pm for delivery and Michael arrived just a few minutes after that; a friend checked the time as well. McCarren can check their security footage and will see that Michael lied as well. The next morning we let Sal, the front desk manager, know about the unnerving interruption from the night manager who unlocked our door. The door was never fixed before we checked out the next day. I took a video of the unlocked door that required no key card. Sal said that he spoke to James, the GM. I received an email from Sal about making it up to us via daybeds and a discounted future booking but after emailing both Sal and James twice, no one has replied to my emails to reconfirm the empty offers. For accommodations at over $1k/night, the level of service and unsafe conditions were appalling.
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We stayed on 7/6-7/8/19 for two nights. I am only giving them three stars because the bed was very comfortable. They also had an amazing work out room with Peloton bikes. Maybe it was an off weekend. We arrived an hour early, so we decided to sit by the pool while waiting for our room to be ready. A storm had just passed through. The staff seemed to be annoyed that we showed up, warning us that we could not get in the pool right away. I had to tell them we didn't mind, we just were waiting for our room. We had to ask for towels. Ten minutes later the sun was out and there were kids were playing in the water. After we checked in, the room was just adequate. The furniture was very tired, with chipped veneers on the wood shelving and the chair was losing its black paint. The room safe was locked closed. We were on our way out for the evening and were told that we could order ice for our cooler. I was in a hurry and tried to find out if we could just get our own ice, and we had to let them do it. I told them we had reservations - 45 minutes later, after asking the front desk twice, we finally got our ice. The front desk staff do not seem very customer oriented. Other issues in the room, when taking a shower, the hand held shower did not work, the mirror usually attached to the wall was missing and there was a light out. They did quickly give us a new light bulb, and offered to bring me a hand held mirror. The box that usually holds bath items like cotton balls and Q-tips in the bathroom was empty. On the morning that we were leaving, we tried to watch a local tv channel so that we could get an idea of traffic and weather. For some reason, the local channels were not available. Someone did come to try to fix it, and offered to bring us a new TV. We were on our way out, so we declined the offer. While our room was clean, other parts of the hotel were not. The elevators were pretty slow and we were on the third floor. It was much faster to use the stairs. They must not think customers use the stairs, as they were near filthy. Any one of these issues by themselves would be no big deal, but added up makes me think they don't have enough money to have enough staff to care. The maintenance staff did seem to care, but they were there to put out fires, not to prevent them. We will not be staying here again.
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We booked 30 rooms for our wedding weekend. James helped me through the whole process and was a pleasure. He was accommodating and helpful, providing updates to our confirmed guest list every month or so and responded promptly to every email I sent. Unfortunately we couldn't use the lounge/bar area downstairs after the wedding due to renovations but they went above and beyond setting up a bar in the lobby for late night drinks and letting us stay late. Martin is the best employee this place has. Was extremely helpful with not only the bags but also locking down parking spots for guests and providing info on the neighborhood. He is a very hard worker and in general a great guy that hopefully we will see again. We stayed in the penthouse suite which was a beautiful spot for our first look pictures. Our guests all really enjoyed their weekend. The pool has plenty of seats and is a great place to relax and drink with good music. The location is great for walking around and grabbing food or going to a bar. We loved our time there, thanks again to all the staff!!
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I first went to Williamsburg in 1999. Long story. Been back frequently since then. I have to say that the McCarren crew of Eric, Ted and Laura were super hospitable. My wife and I came with our daughter and her friend so they upgraded us to a suite. They sent the kids free chips and guacamole. My wife and I had a free drink. Also, this attention was paid to us amidst a prancing crowd of chiseled beauties and seeming champions. Great place for all.
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PRICE RANGE
$260 - $455 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
King & Grove Williamsburg
LOCATION
United StatesNew YorkBrooklyn
NUMBER OF ROOMS
64
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