The hotel is in a great location for transportation, shopping and dining. Housekeeping was great and very accommodating. Xiao Ping was great and meet all our housekeeping needs. Definitely recommend for your next trip to Brooklyn.
We stayed here for a week and it was an amazing visit. The housekeeping service was also great. Our housekeeper, Xiao Ping, was extremely kind and sweet. She provided us with all the essentials and made sure we had everything we need. Her service was exceptional. I will recommend this hotel to my family and friends. We will be returning soon!
I was pampered by Houskeeper - Xiao Ping she had an amazing smile and welcoming spirit. I had asked for a few items i forgot and she quickly provided me with my ask . She cleaned my room quickly and mindful I was working and still in the room . She was respectful and Kind . I also had the Engineering crew who visited me a few times due to outages in lamps , AC etc . they were respectful and attentive to my needs . The manager who is quite young resolved a conflict i had experienced , provided conflict resolution and accomodated me to meet my personal needs . providing hospitality that makes Marriott - Sheraton one the best !
We stayed here for a week and loved it! Staff were courteous and very patient. The cleaning staff, especially Xiao Ping, was great and had such a positive attitude. She cleaned our room thoroughly and left us new water bottles, towels and soaps. Overall excellent service! We will be returning in the future.
Actually booked the hotel originally for March 2020 for a family trip from the UK; I booked it because it was a good hotel in a convenient location WITH A SWIMMING POOL. In the end we couldn't go until June 2022, when the pandemic was mostly over, but the swimming pool had STILL not re-opened, and I was looking forward to that. I can see the reason though - the hotel is in a stressed condition, with less than perfect room cleaning, obviously saving money. We had the delightful experience of contaminated water dripping from the ceiling of the shower (after complaining all day they offered us another room).
Unfortunately the quality of this hotel has decreased since I stayed here years ago. I initially reviewed this hotel in Dec. 2011 & a lot has changed since then. I would recommend staying elsewhere, especially if you’re a business traveler! This was one of my worst hotel stays ever. As others have mentioned the A/C in the room has issues & even when you’re offered a different room, it might not be cooler. The reading is inaccurate so at times it blows hot air & other times it’s freezing. There was a day when there was a brief (2min) power outage that required FDNY to restart the elevators. I ended up walking up to the 17th floor in order to avoid a meeting because they weren’t sure when the elevators would resume service. Totally & completely unacceptable. There was no hot water for 4 days & when the manager was MIA, the poor front desk staff could do little to appease the guests. Management eventually allowed guests to take a hot shower next door at the Aloft, in a run-down room until it was sold out. Then they offered the option to go to Indigo, which is also in rough shape. No one answers the phone at the front desk so you have to go down to the lobby to address any requests or issues. The chat feature is a joke because no one responds. It’s clear that the owners & management care about making money at any cost. This isn’t a 5 star hotel but it would be nice if they would care a little more about customer service. A stay at a Motel 6 would’ve been more pleasant.…
Great hotel, perfect location and friendly welcome ! Close to 3 subway stations, Food was okay , the staff are super friendly and helpful but special mention to Arber for the excellent wit and service in the bar at the Italian restaurant - would definitely come back on my nx visit to NYC
From broken air conditioning to overwhelmed staff to a grating and relentless metal-on-metal noise from the elevator, this was a terrible hotel experience. I left my two-night stay exhausted and not in good shape for important workdays. I don't know if the staff would have been attentive if there were enough of them. I only know there weren't enough of them and the ones who were working were dismissive and unable to accommodate guests' needs. They pretended to fix the air by sending a repairperson who spent all of one minute making an adjustment and telling me to wait 15 minutes and it would be fine. When it wasn't fine and remained stuck at 80 degrees, they moved me to a far worse room where I endured sleepless nights next to the loudest elevator I've ever heard. I'm a Bonvoy member and fan of Marriott, but this one should not be part of the Bonvoy program. By the way, do not attempt to call the front desk from the room. You will be completely ignored except for breathless "hold pleases" wedged in repeatedly as you sit on hold forever. Just go to the desk instead. You'll likely still wait but at least you'll finally get the attention of the frenzied desk clerks. Fortunately, I spent my remaining nights in New York at the Marriott Brooklyn Bridge – a nearby property that could not have been farther from the Sheraton in terms of hotel quality. It's fantastic. Stay there (or anywhere) else!…
So I stayed at the hotel for 4 nights. The staff at the Reception was super helpful. However the hotel, the room, and the lobby is old and dated. Definitely not my expectation of a Sheraton property. Daily housekeeping is provided only upon request. The room and the toilet is small. On the positive side the hotel is located close to Fulton Street.
Don't stay here if you enjoy sleeping. I had a room near the elevator, and it was impossible to drown out the noise of the creaking elevator. Honestly it sounded haunted - as if a hoard of ghosts were flying down the elevator shaft. The staff are nice and trying their best, but this building ought to be condemned. It certainly shouldn't have the Marriott Bonvoy name attached to it.