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Sheraton Brooklyn New York Hotel

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228 Duffield Street, Brooklyn, NY 11201-5303
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (395)
360
Panoramas (37)
Room & Suite (214)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Brooklyn New York Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 102 hotels in Brooklyn
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid private parking nearby
Wifi
Paid internet
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Complimentary toiletries
Hair dryer
Iron
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
163Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
1468Reviews47Q+A100Room tips
Traveler rating
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Popular mentions
S4659BD wrote a review Nov 2021
Houston, Texas22 contributions11 helpful votes
I booked a last minute one night stay here when I found myself in Brooklyn unexpectedly and needed a place to crash for the night. Definitely not my usual circumstances of traveling but as a Marriott Titanium member, I immediately assumed to find the closest Marriott and book it. It was after midnight and the Marriott site no longer allowed same-night bookings so I called the property directly. The front desk staff told me they were sold out. (first lie) Then I called the Marriott 1-800 number to see what properties were not sold out... Turns out Sheriton Brooklyn was one of them and they made me reservation. I showed up at the hotel shortly thereafter and the front desk people seemed unwilling or unable to find my reservation or to check me in. I spent maybe half an hour at the counter while they fumbled around with their computer, asked me the same questions over and over, repeatedly insisted that I was mistaken about the date of my own reservation (I was not mistaken), didn't offer me any kind assistance at all, and eventually I had to just give up and walk away from the property. While I was waiting for the one unhelpful desk person to not find my reservation, I asked the other person about the hotels amenities and there are none. For example there is no breakfast, not to buy, nothing free for platinums. "Because covid". Also noticed that the Aloft next door (which is really just the same building divided into two, separately branded properties owned by the same operator) had a lobby full of security staff and it looked a bit like a TSA screening area. This is because the Aloft is now operating as a homeless shelter. And, overall, the area late at night is dark, sketchy, and even though I have lived in New York City and have been in many questionable neighborhoods....this street I actually felt nervous walking around by myself. Especially nervous to be carrying a backpack including some valuables. So, eventually, they shrug at me, like "I don't know what you want us to do" and I gave up and left. Marriott has a guarantee that if you book a room and they won't check you in, you get a considerable compensation. So of course after this incident I contacted Marriott and asked to be compensated and that's when the hotel started to shamelessly lie - because it would be the hotel themselves who actually has to pay the guest not Marriott. The hotel claimed I had intentionally cancelled my own reservation (no) and after that excuse was proven false they came up with 2 or 3 more new and completely different explanations, all with the intent of weaseling out of the guarantee. Eventually Marriott threw me some comp themselves but I would caution all travelers to stay as far away from this dump as possible.
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Date of stay: September 2021Trip type: Traveled solo
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LnS2004 wrote a review Nov 2021
Cypress, California5985 contributions360 helpful votes
While we liked the convenient location and proximity to City Point with nice food courts, this was a disappointing stay. The front desk service was less than satisfactory and not responsive. The environment was not calming: with noisy hallway chatter, constant door slamming, and persistent, mysterious late night, sleep-disturbing grinding sound during our stay. Not sure if sound came from heaters, elevators (our room was sandwiched between elevator banks) or outside after-hour construction. Adding to this complaint was the weak shower water pressure and the lack of storage space for unpacking that further made it an unpleasant stay.
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Date of stay: November 2021Trip type: Traveled with family
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ELee914 wrote a review Sep 2021
San Francisco, California36 contributions10 helpful votes
I was originally booked at the Aloft next door, but got an email a couple days beforehand saying the hotel was "closed due to COVID" (apparently this is code for "we turned our hotel into a homeless shelter and there will be sketchy people smoking cigarettes at all hours outside of the hotel) and my reservation was moved to the Sheraton. Service was friendly and well-meaning. The elevators worked well when I was there except when there was some kind of fire panel issue that set off an alarm and shut down all the elevators temporarily. My first room didn't have a working AC. A maintenance guy came, but hours later the room temperature just continued to increase. I called down and a nice gentleman brought up a key to move me to the room across the hallway which had a working AC. However, sadly, the room smelled vaguely of cigarette smoke and had more street noise. Didn't want to push it given I was staying only one night. All in all, I wouldn't return given the location and being next door to a homeless shelter as well as the shoddy rooms, but I really appreciate the staff for trying their best.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
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Amy R wrote a review Aug 2021
Tucson, Arizona32 contributions23 helpful votes
Not great. I only stayed here because I was booked at the Aloft next door which turned out to be closed. I wasn’t notified by Marriott about the closure and the app even asked me to check in, figured it out on my own. 

Room was non-smoking but did smell like smoke. Not much water pressure. No full-length mirror or fridge in the room. Room keys kept demagnetizing, even after carrying one in my back pocket all day away from any electronic devices. 

Elevators were terrible. 4 elevators and would wait and wait. On my check- out morning there were people with full luggage carts waiting to load on my floor, so I walked down a few flights. Got on an elevator 3 floors down (they let me squeeze in), went down to the next floor then elevator stopped working. So made the rest of the trip down the stairs, 12 flights total. 

Italian restaurant inside was nice for happy hour, very nice employees. Employees were all very nice, but I wouldn’t stay here again.
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Date of stay: August 2021Trip type: Traveled solo
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sdhigbee wrote a review Aug 2021
Louisville, Kentucky55 contributions53 helpful votes
The rooms in this hotel are okay, the staff is nice, but that is about where it ends. The entry to this hotel is under construction and the scaffolding provides shelter to a lot of "activity" and not good activity. The smell of cigarettes and marijuana will knock you down every time you go in and out. The restaurant in this hotel was poor, we ate there once and were two of the only diners and poor attention and gnats and flies had to constantly be shooed away. I got a hamburger and felt funny after I ate it, I did not get sick but was worried. I had stayed at the Marriott Brooklyn Bridge the week prior but my co-workers said the rooms here were not bad so I joined them the next week. Big mistake, will pay extra to stay somewhere other than here if I am ever in the area again.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Don't stay in any of them, but if you do mid level 5, 6, 7 probably the best choice
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PRICE RANGE
$120 - $347 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBrooklynDowntown Brooklyn
NUMBER OF ROOMS
321
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Frequently Asked Questions about Sheraton Brooklyn New York Hotel
Which popular attractions are close to Sheraton Brooklyn New York Hotel?
Nearby attractions include Brooklyn Tabernacle (0.2 miles), Bargemusic (0.08 miles), and Alamo Drafthouse Cinema (0.04 miles).
What are some of the property amenities at Sheraton Brooklyn New York Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Sheraton Brooklyn New York Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Brooklyn New York Hotel?
Yes, paid private parking nearby, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Sheraton Brooklyn New York Hotel?
Conveniently located restaurants include Dekalb Market Hall, Shake Shack, and Forno Rosso Pizzeria.
Are there opportunities to exercise at Sheraton Brooklyn New York Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Brooklyn New York Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Brooklyn.
Are any cleaning services offered at Sheraton Brooklyn New York Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Brooklyn New York Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Brooklyn New York Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Brooklyn New York Hotel?
The staff speaks multiple languages, including English and Spanish.