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Sheraton Brooklyn New York Hotel

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228 Duffield Street, Brooklyn, NY 11201
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Sheraton Brooklyn New York Hotel
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926 Reviews from our TripAdvisor Community

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Showing 801: English reviews
Chicago, United States
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Havings stayed multiple types, the rooms are clean and the shower in the bathroom has been consistently great. Checkins can be slow and acknowledgement of status is not consistent, so a gentle prod on asking for benefits does not hurt if they have not acknowledged it. Especially, when checking in late and the only room available at first blush is... More 

Helpful?
Thank Nauman N
Wellford
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The check in was a little slow but i was very satisfied with my room and location, 10 minutes to NYC and close to downtown Brooklyn Shopping. The room smaller than other Sheraton's but that's to be expected in New York. Parking was available for a small fortune but I was able to find parking around the corner on the... More 

Helpful?
Thank Anthony & Alena M
Denver, Colorado
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We arrived early but the check-in friendly staff was able to get us to our room a couple hours before the official check-in time; that was nice since we had flown a red-eye to get to the Big Apple. We were put on the 19th floor and the room was surprising bigger than a nearby hotel we had stayed at... More 

Helpful?
Thank DParris
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

i have recently just returned from my stay here, the staff could not be any more helpful and Juan was always on hand to help if needed. i stay in New York every 3 months and this was the best hotel i have stayed in. the rooms are large and very clean. there was no noise, it is very close... More 

Helpful?
1 Thank Clare K
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

HI Clare k, thank you for your review and for mentioning Juan who is a great asset to our team. We truly enjoy making our guests stay memorable and it feels great to know we did just that. We will make sure to share this with the team. We hope to see you again soon. More 

Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here multiple times while traveling to nyc for work. The hotel is perfect for those who want to be away for the noise of Manhattan yet only 3 subway stops from Financial District. This worked out perfect for me since that's where my office was. It's a lot better then staying in Manhattan so that you don't have to... More 

Helpful?
1 Thank Bhaumik B
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi Bhaumik B, thank you for your review. We agree our location is amazing! We thank you for staying with us and look forward to seeing you again soon! More 

Suffolk, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The customer service was horrible,we booked a room a week before we went and then they told us they don't have a room for us when we got there and it was the manager.The manager then send us to a 2 star motel but when we got there it was a small room with 1 twin bed and no window.We... More 

Helpful?
2 Thank snowchen220
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This stay was honestly beyond horrible. We stayed in room 2502, which was nice but the road was a rough one. After booking my reservation, I called to confirm that everything was set and that I was staying in a, non smoking room. When the front desk associate Justin answered the phone, he was extremely rude and hostile. He clearly... More 

Helpful?
4 Thank Ruby2300
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi Ruby2300, thank you for your feedback. We are so sorry to hear your stay was anything less than spectacular. Our team works hard to ensure every experience is an amazing one and we clearly fell short. We truly apologize for the misunderstanding in our pool but, due to sanitary reasons bathing suits are required to enter the pool. The... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Clean, quiet, welcoming, professional experience. Bed was comfy. Many eating places to choice from. Nice views from window. Some construction going on around the area. over all, very nice stay. Will stay again.

Helpful?
Thank mal p
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi mal p, we are so happy to hear your stay welcoming and our Sheraton Sweet Sleeper was comfy. Our team truly tries their best to make every stay memorable. We look forward to seeing you again soon. More 

Sweden
Level Contributor
763 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Small lobby with a lot of people waiting to get there room... i am a Platinum and i expect to get something for that.. rooms nice though and rate was Ok ... tried the italian Avere restaurant in the hotel and it was nice.. although a bit expensive

Helpful?
2 Thank JHE
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi JHE, thank you for staying with us. I'm sorry there were many people checking in during the time you arrived. Although we are a fairly busy hotel, we promise to work hard to find ways to make our valued guests feel at home. We hope to see you again soon More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The team at the Brooklyn Sheraton was fantastic. This was my first experience in NYC for their Pride festivities and the staff really made it a point to ensure that we had a memorable experience. Special kudos to Justin at the front desk for giving my friend and I tips on how to navigate the city's Pride festivities and the... More 

Helpful?
Thank David D
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi David D, thank you for your review and for highlighting our great staff. Justin is a great asset to our team and we will make sure to share this with him. We look forward to seeing you again soon! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. ... more   less 

Additional Information about Sheraton Brooklyn New York Hotel

Address: 228 Duffield Street, Brooklyn, NY 11201
Location: United States > New York > Brooklyn
Price Range: $162 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Brooklyn
#15 Business Hotel in Brooklyn
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