Sheraton Brooklyn New York Hotel

Sheraton Brooklyn New York Hotel

Traveler (426)
Panorama at the Sheraton Brooklyn New York Hotel
360
Panoramas (37)
Bathroom with Shower
Room & Suite (298)

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Avg. $109 /night, 2/17 - 2/18
$314
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$204
per night
$93
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About

#37 of 102 hotels in Brooklyn
Location
3.8
Rooms
3.9
Value
3.7
Cleanliness
4.3
Service
3.8
Sleep Quality
4.2
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Paid internet
Heated pool
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Complimentary toiletries
Hair dryer
Iron
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, French, Spanish, Chinese
Hotel links

Location

228 Duffield Street, Brooklyn, NY 11201-5303
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
LaGuardia Airport
Newark Liberty Intl Airport
Hoyt St
2 minNew York City Subway
3.5
3.5 of 5 bubbles1,634 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Sheraton Brooklyn New York Hotel receives applause for its prime location, conveniently nestled near subway stations and within an easy stroll to various attractions, despite its somewhat dated appearance. While the hotel's cleanliness and the comfort of its amenities are frequently commended, some guests have encountered issues such as limited breakfast options and less-than-satisfactory lounge experiences. Opinions on service and room experiences are mixed, with reports of attentive staff contrasting with frustrations over slow service and reservation mishaps. Additionally, guests have called out concerns over unexpected charges and the overall value offered by the hotel.
Location
Convenient
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming

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Detailed Reviews
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Raphael26 wrote a review Aug 2024
Mercurol, France
4.0 of 5 bubbles
Inn very well placed in Brooklyn close to buses and subway (1 a 2 min walk and then 10 min subway to reach the first stations south of Manhattan). Our room has classic decoration was equipped with 2 large beds with very very thick mattresses. Comfort and cleanliness be it the bedroom, bedding and bathroom. The view from our room overlooked a square and Buildings. The status of freedom could be guessed in the distance. Negative even if it was specified there is no breakfast room and therefore breakfasts, you have to settle for a kind of tea room with access through the ground floor of the Inn. There's a Chinese restaurant on the ground floor that we haven't tested. The staff is very friendly and helpful.
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Automatically translated
Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liz B wrote a review Dec 2022
Holden, Massachusetts
4.0 of 5 bubbles
Location for the hotel is terrific, right in Downtown Brooklyn. Great proximity to subway, shops, restaurants and underground mall. As expected, parking is problematic and even difficult to unload luggage from the car at the entrance due to its being on a narrow street. Self-service parking is available right around the corner for a very reasonable $35/night.
Check-in staff is very pleasant and accommodating. Our room was ready hours before our arrival and was confirmed by text. Elevators work fine. We had no problem with waiting for the elevator or too many people. There are several elevator banks available.
Room was clean and had a wonderful view. Bed was very comfortable and heat/air conditioning worked fine.
Two issues of note, for which I only give a 4 star rating:
1) Water pressure was variable. We were on 25th floor and the water pressure continuously cycled from medium to low pressure every 30 seconds or so. This made it important to use the sink and shower 'strategically' and anticipate low water pressure. Fortunately, it self-corrects (after about 30 seconds)
2) Beware the 25th floor: One floor above is the Kimoto Rooftop Lounge. On both Friday and Saturday night, we could not only hear, but also feel the bass vibrations from the loud music playing above us late at night. It didn't stop until about 2 AM both nights. We were fortunate to have ear plugs, but could still feel the rhythmically thumping bass. I would hope, but can't confirm if lower floors have the same problem.
Despite this, we will likely return, but choose a lower floor.
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Date of stay: November 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Be careful of 25th floor, especially on weekends. Nightclub/lounge just above plays very loud...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
OhioJeffg wrote a review Jul 2023
Cincinnati, Ohio
3.0 of 5 bubbles
I’m never sure what to expect in Brooklyn. New Yorkers have to be edgy as a survival technique, so you never know what will happen if you mention a problem in your room. The staff cares but there is only so much they can do, the place is run down.
That said the Downtown area is becoming more upscale and this hotel needs to follow along.
The location is great, however the rooms have been bled dry, it is in desperate need of a renovation. Few items in the rooms work, I mean ancient televisions, non working desk lights and other lamps.
It is as clean as it can be but don’t notice the ceilings that have been patched and patched, the wallpaper coming off the walls and patched.
The elevator key “to use it” system is turned off.
It’s just sad because it could be such a nice place with an investment of money into it.
The staff does it’s best, they are friendly but frustrated.
The hotel restaurant is an absolute disaster, stay away from it.
I’m rooting for this hotel, please invest some money it and make it nice again.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Analog Jukebox wrote a review Aug 2022
Savannah, Georgia
5.0 of 5 bubbles
My wife and I have stayed at this location upwards of 50 times since 2016. We consider it our home away from home after having moved out of Brooklyn when we come back on business or to visit family.

The neighboring Aloft often offers better rates, but we much prefer the rooms at the Sheraton (especially the suites if you can snag one).

Pre-COVID, the service and experience were exceptional for the location and price. Then, management unfortunately took the opportunity to cut expenses once the pandemic came along. It’s been well over a year (close to two) since the closure of the club lounge was no longer necessary, yet it still remains closed to this day. It’s inexcusable to have eliminated that perk for elite Marriott members for what appears to be nothing more than a cost cutting measure.

All of that being said, the staff at the Sheraton Downtown Brooklyn is consistently excellent, patient, and guest oriented. Service levels have improved since the pandemic stripped this place of staffing and lowered its housekeeping standards for a bit. Things are pretty much back to normal, hence my five star rating.

Elianna has been truly awesome on multiple occasions at checkin and throughout our recent stays! Thanks Elianna for taking care of us and quickly resolving the AC issue in our room the other day.

I should also point out the location of this Sheraton is especially ideal for quick access to the city (5 min on the 2/3) and parts of Brooklyn (subway or foot). You’re truly in the center of it all. Ignore the construction in the surrounding area. And leave the car at home if at all possible because driving in the area is quite problematic.

Also be sure to take care of the guys at Brooklyn Deli on the corner. Great deli breakfasts and late night sandwiches!

To management: it’s time to bring back the club lounge perks for elites. 😬
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sol1204 wrote a review Apr 2024
1.0 of 5 bubbles
The Sheraton in Brooklyn was one of the worst hotels I have ever stayed at and in my opinion, should not be listed as a 4 star hotel. We paid over$800 for two nights plus 80 per day for "valet". I called prior to booking to confirm if they had valet parking and was told yes and not provided with all the restrictions. When we arrived, there was no parking out front. I went in to see if we could find somebody from valet. The lady checking us in told me that they are not here and my fiance will need to keep driving around until a spot opens up. He had to circle the block 7 times. I stated that I thought the hotel offered valet and she said they did, that they would call somebody to drive down to pick up the car. I'm sorry but having somebody drive down to pick up a car and drive it to a garage is not valet . That's glorified self parking. We were told you cannot take the car in and out as needed and that the charge was 80 a day. That is ridiculous especially with a cost that high. Nobody helped or offered a cart for our luggage as valet typically does. Upon checking in the key card machine was not working. The staff was not apologetic and seemed more annoyed that there was guests there trying to check in. We had to be escorted to our room so they could let us in and we were told to go get the key cards later. We travel a lot and this was the first hotel I felt like our belongings were not safe. When we went back to get the key cards another guess was at the desk complaining that his luggage was taken from his room. On our second morning the housekeeping kept knocking on our door repeatedly even though the do not disturb sign was on the door. It seemed like they were trying to see if anybody was in the room. When I opened the door she asked if I wanted housekeeping and I politely declined but asked for towels. She didn't have any towels on her so had to go grab them. My concern is how are you going to enter a room to clean without any supplies. The hotel only offers a Chinese food restaurant for a restaurant in the lobby and the only reason we knew this was that there was a Chinese food takeout menu in the room. There is a cafe downstairs that has pretty good coffee. The bed was comfortable and that is about the only good thing I can say about the hotel. The customer service was not great. They didn't let us know about any hotel amenities or room service or food options. Highly recommend staying away from this property.
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip: Avoid staying here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlinaS_NYC wrote a review May 2024
New York City, New York
1.0 of 5 bubbles
We have stayed in many hotels over the years but have never had an experience as horrible as at Sheraton Brooklyn. The hotel advised us they would need to charge the business debit card for some small security deposit in case anything happens. The “small security deposit” turned out to be $3000 while the whole stay charge was $1957. Sheraton Brooklyn told us the $3000 had been reimbursed but we have yet to see it. Eight days after checking out of the Sheraton Brooklyn there is still the additional $3000 charge which is sitting as an overdraft on the business banking account accruing interest charges. It’s clear that some shady business is being done by the Sheraton Brooklyn hotel. The only logical explanation for this incredible scam would be that Sheraton Brooklyn use our funds as a float to pay their expenses. We have reported this illegal activity to Sheraton main office as well as to the Better Business Bureau. Beware - avoid Sheraton Brooklyn hotel by any means!
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Date of stay: May 2024
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael R wrote a review Jun 2024
Punta del Este, Uruguay
+1
1.0 of 5 bubbles
On the plus side I will say the hotel is in a good location, close to the subway, rooms are fine and front desk staff is very accommodating.

On the negative side I will say the breakfast, a $20 American buffet, is the worst hotel breakfast I have ever encountered at any price. As a Titanium Platinum with Marriott I receive a complimentary breakfast.

Here the meal is very limited offering scrambled eggs, potatoes, greasy sausage and hamburger buns as bread. The worst part was the hotels idea of butter which consisted of less than 2% cream and 48% oil. The only other offerings were very limited and unappetizing.

I understand the breakfast room serves Chinese food at lunch and dinner times it those meals may be fine. But I would never attempt breakfast here.
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Date of stay: June 2024
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bob J wrote a review Oct 2022
Queensland, Australia
1.0 of 5 bubbles
I'd stayed here before (great location) and it was mediocre, but this time it was a horrible comedy of errors. The toilet was running/leaking when I came into the room the first time, there is minimal water pressure and only lukewarm water, there are old hooks on the walls with no art, etc. I had to ask for shower gel (they provided a bar of soap) and the bath towels are those tiny ones you might expect at a Motel 6. Now I finally got a good night's sleep and the alarm clock went off at 6:06 - apparently housekeeping accidentally turned it on. Of course, this will severely compromise my day, and I am only here for 5 days. I will find a different place next time and suggest you do too!
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Date of stay: October 2022
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anthony P wrote a review Dec 2023
1.0 of 5 bubbles
Don't bother staying here. I stayed at the hotel from 12/1-12/3, upon checking in our room was not ready, which is fine, but when we came back later we were given 2 sets of room keys that did not work and instead of being offered a room change we were offered a 4pm check out. The next day we checked at the front desk to get keys and we were told they couldn't do that b/c of something with their system. My girlfriend and I had to carry around personal items we would have preferred to have left in the room, such as medications and makeup, but we were worried that we would not have enough time wait in line, explain to the front desk another time that we don't have keys, and then be let in to our room by the front desk. We again were not offered anything other than the 4pm checkout to compensate for this lack of service. When we came back to the hotel we were meet by Daykwon at the front desk who could not have been any less pleasant from the second we walked in the door. Daykwon huffed and puffed as we explained the situation, he did not listen and proceeded to treat us like we were just checking in and asked for my ID and credit card, then he disappeared from the front desk and emerged from an elevator before taking us to the room. When I voiced my complaints Daykwon was unprofessional and accused me of getting loud, I was not loud, and when our interaction was over he threw his head back and audibly groaned in the hallway. The next morning upon checking out we spoke to front desk supervisor Kash who was polite but could not solve our problem. He provided me with the front desk Manager Danny's information. I called Danny on Monday 12/4 to express my complaints and he tried to explain that he offered us a room change, he did not, if he had we would have accepted it as we had absolutely no preference to what room we stayed in, we just wanted free access to our room, which we never received. Danny informed me he had to speak with his GM and would get back to me. I have not heard from the hotel and have tried contacting the hotel since that conversation and no one has answered the phone. We received somewhere between6-8 room keys and the only one that worked was the final set as we were checking out and the only reason we know they worked is b/c the hotel wanted to try another set, not b/c we needed or wanted them, we were leaving to go back home. The staff lacked any form of hospitality despite working in the hospitality industry. They were vastly unprofessional and did nothing to accommodate our inconvenience. They completely failed to provide the services that were offered and when questioned about how they would make up for it they were completely unresponsive.
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Date of stay: December 2023
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Spend your money elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PatKBoston wrote a review Mar 2024
Boston
3.0 of 5 bubbles
We needed a hotel near where our kids and grandkids live. The good things: clean, comfortable bed, nice bathroom, convenient USB ports, HVAC was quiet all night - no roaring when heat went on and off. Not so good things: there are maintenance issues with toilet, sink, shower, and nightstand. Okay for one night but would not be acceptable for longer. Breakfast needs work. It was free for us but $20 otherwise.it was advertised as an American style buffet. Sausage but no bacon. Scrambled eggs, potatoes and dinner rolls. Muffins quartered so already stale. Only brown bread for toast. Make your own waffles but batter was too thin. Fruit was a few whole apples. Coffee was in an urn with a handmade label that said “hot water”. They had Cheerios and Fruit Loops. They should add bacon, cut fruit, yoghurt, more toast options, maybe some pastries and hard-boiled eggs, perhaps. It would not be hard. Other Marriott brands manage it.
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Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Safari681183 asked a question Jan 2022
1 contribution1 helpful vote
Is there a pool ?
Kathy t asked a question Aug 2021
Is pool open?
Kathy t asked a question Aug 2021
Is pool open?
Valerie W wrote a tip Jan 2025
6 contributions
1.0 of 5 bubbles
"Avoid this hotel"
Read full review
0travellog wrote a tip Nov 2024
Minneapolis, Minnesota11 contributions3 helpful votes
2.0 of 5 bubbles
"There's a Target nearby and many good restaurants within a few blocks. "
Read full review
Christine S wrote a tip Jun 2024
California2 contributions
2.0 of 5 bubbles
"Book somewhere else"
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Todd J wrote a tip May 2024
1 contribution
1.0 of 5 bubbles
"DO NOT BOOK HERE. The staff hates their jobs and they don't provide any level of service beyond "WORST""
Read full review
Sol1204 wrote a tip Apr 2024
35 contributions16 helpful votes
1.0 of 5 bubbles
"Avoid staying here! "
Read full review
Not the right property for you?
There are more places to choose from in the Brooklyn area.
PRICE RANGE
$129 - $266 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBrooklynDowntown Brooklyn
NUMBER OF ROOMS
321
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON BROOKLYN NEW YORK HOTEL - Updated 2025

Frequently Asked Questions about Sheraton Brooklyn New York Hotel
Which popular attractions are close to Sheraton Brooklyn New York Hotel?
Nearby attractions include The Escape Game Brooklyn (0.09 miles), Brooklyn Tabernacle Church (0.2 miles), and Bargemusic (0.08 miles).
What are some of the property amenities at Sheraton Brooklyn New York Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Sheraton Brooklyn New York Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sheraton Brooklyn New York Hotel?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Sheraton Brooklyn New York Hotel?
Conveniently located restaurants include Shake Shack Downtown Brooklyn, Junior's Restaurant, and Dekalb Market Hall.
Are there opportunities to exercise at Sheraton Brooklyn New York Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Brooklyn New York Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Brooklyn.
Are any cleaning services offered at Sheraton Brooklyn New York Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Brooklyn New York Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Brooklyn New York Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Brooklyn New York Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Chinese.
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