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Hilton Brooklyn New York

140 Schermerhorn St, Brooklyn, NY 11201-5987
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Guests1 room, 2 adults, 0 children
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Traveler (112)
Room & Suite (56)
Videos (1)

About

Location
Cleanliness
Service
Value
The Hilton Brooklyn opened on November 29th, 2016 after being built from the ground up at the corners of Schermerhorn and Smith Streets in Downtown Brooklyn. We offer 196 sleeping rooms, which consists of 64 Queen-Queens and 132 Kings ranging from standard, executive, deluxe and suites. Inside the guest rooms are offerings such as complimentary WiFi, smartphone docking stations, Crabtree & Evelyn Bath Products, 49-inch HD TV with premium channels/access to all streaming services and a spacious working desk. Other hotel amenities include a 24 hour grab and go pantry, 24 hour complimentary fitness center, 24 hour complimentary business center and 12 easily accessible subway lines right at our doorstep. In addition to our sleeping rooms, the hotel has a full service restaurant and lobby bar, Black Walnut, serving breakfast, lunch, dinner, and room service. Our location is in the Boerum Hill neighborhood, which is only steps from the Brooklyn Bridge, Barclays Center and MetroTech.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Paid private parking nearby
Parking
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Bottled water
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
199Restaurantswithin 0.3 miles
26Attractionswithin 0.3 miles
791Reviews17Q+A41Room tips
Traveler rating
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Time of year
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Popular mentions
We stayed several times and it is always top notch. The staff is most helpful on all issues. We were at the hotel to await the birth of our grandson. We needed to extend our stay and on each occasions they made sure we could stay in same room and always gave us the best rate.
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Review collected in partnership with Hilton Hotels & Resorts
Response from 00gc, General Manager at Hilton Brooklyn New York
Responded 2 days ago
Thank you for making Hilton Brooklyn New York your preferred hotel of choice. We are pleased to learn you are impressed with the attentive service provided by our devoted associates. It is nice to hear this type of recognition for our staff, and we will be sure to share this lovely feedback with them. Thank you once more for choosing to stay with us, and we look forward to serving you and your family again on your next visit to our area. Paul Schwartz Hilton Brooklyn General Manager
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Hotel's Favorite
Great hotel in downtown Brooklyn - huge rooms with fridge, great location to lots of subway lines, walking distance to Fulton Street shopping area. We spent the 4th of July and the Hilton was super close walking distance to the pier and viewing areas & Brooklyn Bridge. Staff super friendly and helpful - shout out to Trayvon - front door, he is super helpful with tips and directions.
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Response from 00gc, General Manager at Hilton Brooklyn New York
Responded Jul 11, 2019
Thank you for writing such a lovely review about your recent stay at the Hilton Brooklyn New York. We appreciate you mentioning our fantastic location in the heart of downtown Brooklyn, within walking distance to the Brooklyn Bridge, Fulton Street, and short subway rides to other points of interest. It is also a pleasure to read you were impressed with our spacious, well-equipped accommodations and with the exceptional service provided by our amiable associates. We will surely share your compliments with our team, especially with Trayvon. Thank you once more for being our guest, and we look forward to your next visit. Paul Schwartz Hilton Brooklyn General Manager
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Staff friendly, efficient. You can't beat the location, right in downtown Bklyn. Clean. But, it's basic and things can be tight, like the bar, or areas next to it, so, it's still a bit pricey for such a basic place.
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Review collected in partnership with Hilton Hotels & Resorts
Response from 00gc, General Manager at Hilton Brooklyn New York
Responded yesterday
Dear Freedom56337541406, Thank you for taking the time to write a review of our hotel and for highlighting some of the key features that may be of interest to fellow travelers. We apologize for any inconvenience you experienced. Your satisfaction is very important to us as we constantly strive to make your experience a great one and we are happy to discuss any concerns. On behalf of our staff, it was a pleasure having you as our guest and we hope you will give us another opportunity to provide you with a wonderful experience. Paul Schwartz General Manager
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We had very good service experience from house keeping and front desk. However, when we requested extra mugs/water/utensils each night, Food and Beverage team became upset with us and they behaved rude, hostile or tried to avoid us. Erica from the the hotel staff helped us fixed the problem but we experienced bad service 3-4 out of 7 nights. Most of the nights dealing with the Food and Beverage team was big problem and made the whole trip experience felt bad.
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Review collected in partnership with Hilton Hotels & Resorts
Response from 00gc, General Manager at Hilton Brooklyn New York
Responded 2 days ago
Dear Unghoyi, Thank you for your review. We are very disappointed to read that your stay with us was anything but perfect and we apologize for our shortcomings. We have great associates who are passionate about taking care of our guests, so although we are happy that you received great service from some of our team members, we are disappointed that you did not receive 100% great service across the board. We take your concerns seriously, and what you experienced is not a normal occurrence at our hotel. Your feedback has been shared with our team members, and steps are being taken to ensure this does not happen again. We hold ourselves to extremely high standards, and should you stay with us again, we believe you'll see this was an isolated incident. We hope you will give us the opportunity to prove this to you on your next trip to the area. Paul Schwartz Hilton Brooklyn General Manager
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I was very appreciative of the hotel staff checking me in early so I didn't have to carry my bags to the customer. Staff was very helpful in ALL areas. Hotel was near my customer and amenities were perfect.
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Review collected in partnership with Hilton Hotels & Resorts
Response from 00gc, General Manager at Hilton Brooklyn New York
Responded 4 days ago
Thank you for the heartwarming review of the Hilton Brooklyn New York. It is a pleasure to know you were impressed with the excellent service provided by our friendly staff, and we will share your comments with our team to recognize them for taking such great care of you. We are also delighted to read you loved our thoughtful amenities and that our location was perfect for your needs. We value your business and hope you will stay with us on your next trip to the Big Apple! Paul Schwartz Hilton Brooklyn General Manager
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PRICE RANGE
$175 - $473 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBrooklyn
NUMBER OF ROOMS
196
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