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Cheaper
Average
Higher
About
3.5
#13 of 24 hotels in Fairbanks
Location
4.3
Rooms
3.5
Value
3.8
Cleanliness
4.1
Service
4.1
Sleep Quality
3.9
Fully Renovated (all 93 guestrooms & public areas) in 2019 plus new flat screen televisions and satellite television programming including complimentary Showtime in 2021. This boutique-style hotel is ideally located in the heart of downtown Fairbanks overlooking the scenic Chena River and walking distance to restaurants, shops and some downtown area attractions. Complimentary coffee available each morning in lobby (limited hours), complimentary courtesy shuttle to and from airport (based on availability) and complimentary wi-fi for all guests. Gift Shop for snacks, souvenirs and sundries located on the lobby level in addition to self service guest laundry with token operated washers and dryers. Every team member is committed to exceeding our guests' expectations at each and every opportunity.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English
Location
723 1st Ave, Fairbanks, AK 99701-4448
Bridgewater Hotel, Trademark Collection by Wyndham
458 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Bridgewater Hotel, part of the Trademark Collection by Wyndham, sits in a prime spot in downtown Fairbanks, with guests often commending its central location. While the staff's service receives mixed feedback, the hotel's cleanliness and well-maintained rooms are widely acknowledged. Despite the rooms' coziness and cleanliness, some guests find them lacking in size and warmth.
The hotel's value proposition is debated, as is the range of amenities, with an absence of dining options on-site. Reviewers also note room temperature control as an occasional issue.
Location
Central
Atmosphere
Sterile
Rooms
Cramped
Value
Inconsistent
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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My son and I took a trip to view the Aurora borealis and chose this hotel because of it's downtown location and proximity to the river. It has a 24 hour shuttle service from/to the airport, an onsite "convenience" store, and very friendly staff. We got a room on the 5th floor and though small, it suited our needs. I've never seen a hotel room with a queen and twin bed, but it worked just fine. The beds and pillows were comfy enough, the bath towels were clean, but small. I liked that there were two trash cans, a microwave and a mini fridge. The coffee maker wasn't very clean and the coffee was terrible. The condiment package only had one creamer, which definitely isn't enough to make the coffee drinkable. We didn't have the breakfast, so I can't attest to the coffee served there. Another bonus was that you could crack the windows, the room was boiling when we checked in and discovered that in our quest to cool it down. Yes, there is a thermostat to control the climate, but it was set to 76! I chose not to rent a car due to the shuttle service and we were able to walk everywhere! Everything is close by, except grocery stores, but the busses can take you there. There's a bar that sits on the border of their parking lot and that provided a small bit of noise on the weekend, but it was entertaining to watch the people at closing time from my room. There is virtually nothing to watch on tv, basic cable but no HBO or premium channels and it wasn't a smart tv to be able to stream. That was only frustrating on the one day we took to relax. The convenience store was terribly overpriced, $2 for a single bottle of water. All in all, I would return, as it was exactly what I needed at exactly the right price.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evelyn Griffin, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Mar 9, 2020
Thank you for taking the time to review the Bridgewater Hotel. We are glad that you enjoyed your stay with us. We apologize that the coffee maker had not been maintained. I will share your comments with our Housekeeping staff to ensure this does not happen again. Both our in room coffee and breakfast coffee are locally sourced from North Pole and while our guests usually enjoy the local brew, it obviously did not suit your palate. We apologize for not having an alternate option. Thank you for your comments regarding the restaurant next door. We have not heard this comment made regarding noise on the weekend and it is good for us to be aware. All of our televisions are Smart TVs, so we apologize if you were unable to connect to the TVs or if we were unable to provide assistance in getting you and your son connected. Even with the inconveniences you faced during your stay with us, it appears you had a good time nonetheless. We are happy to be your hotel of choice the next time your visit Fairbanks.
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We stayed at the Bridgewater Hotel for one night before taking the train from Fairbanks to Denali. For this purpose, I'd give it five stars, and reduced it by one star, only because of the basic nature of the rooms. But the rooms are perfectly fine, and having a double bed and single bed was a layout that worked for us. The rooms were clean, relatively recently renovated, and functional. There was a minifridge and small microwave, bathroom with shower only, which was clean. The location is good, with walking access to a walk along the river or to the small downtown area.
The hotel is walking distance to several restaurants, but on a Sunday and probably due to staffing issues with COVID, there was only one restaurant open within walking distance, which had a 3 hour wait time. We were glad we had brought instant cup of noodles, and the Springhill Suites down the road had a few microwaveable frozen meals that could be purchased.
We may have been fortunate, but the shuttle driver was at the airport when we came out from baggage to take us and others to the hotel. And he was on time to take two shuttle runs to get a group of passengers to the train station in the morning in plenty of time for train ride check in. With Uber and Lyft drivers in short supply, this was the most important function for our trip, and the hotel was able to provide what we needed.
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Review collected in partnership with this hotel
Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kinsie Franks, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Sep 22, 2021
Hello Jan_T60713, Thank you for staying with us at the Bridgewater Hotel. We are glad you enjoyed your stay and we appreciate you taking advantage of our complimentary airport shuttle. Have a great winter and we hope to see you back soon.
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My spouse and I were vacationing in Alaska in July 2021 and spent two nights (a Thursday night and a Friday night) at this hotel.
We were able to check in shortly after the official check-in time on the Thursday afternoon that we first arrived in Fairbanks. The check-in process went okay. Our room (#104) was clean and comfortable but it was quite small. We had hoped to have a room on a higher floor (I may have requested a high floor when I first booked the room), but no rooms on a higher floor were available when we checked in. We did not have a view at all outside our window which was kind of a bummer. (it appeared partially underground or obscured by some kind of a concrete wall... with a picture of a winter scene in the window's place.)
We didn't spend much time at the hotel which was fine, because the hotel was pretty basic. I don't think they were offering any kind of breakfast besides coffee, so I can't speak to the breakfast situation. There's a business center computer in the lobby, but I didn't try using it so I wasn't sure whether it was working or not.
Altogether, this is a pretty simple hotel. The location, being in downtown Fairbanks, was great! I just can't give it a rating higher than 3 stars (average) because there was nothing special about it at all. It had a modern look which was nice, but as I mentioned, the room was too small. We felt cramped. We had no major complaints, though.
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Date of stay: July 2021
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kinsie Franks, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Sep 22, 2021
Hello New_friends_GR, Thank you for staying with us during your trip to Alaska. We completed a renovation of all guest rooms in 2018 and are glad you enjoyed the modern look. We appreciate your business and hope you have a wonderful winter.
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If Covid-19 sanitation is a concern, then this is not the hotel for you. The rooms are advertised as disinfected, but something as visible as the sink faucet wasn’t even clean, and a dirty cloth and soap lay in the stained shower soap racks. Website says hand sanitizer is provided, but the second floor and reception dispensers were empty. Staff wore a face mask. The second room we were given was smaller with a wall in front of the window, the shower was half size, and yes, the bathroom was just as unclean. The front desk cleaned the room using a paper towel roll and sprayed over the bathroom, one desk surface and the microwave. She didn’t bother with the dirty little coffee maker, but we wouldn’t have used it anyway. There was still soap residue on the soap dish, but by this time, what germs we were exposed to had already taken place so we just crawled into bed for the night. The insulation is poor so we could hear people above and to the side, moving around, door closings and hallway conversations. A complete breakfast was supposed to be offered but there was no breakfast so we had to bundle up and find somewhere to eat. The hotel is fairly modern, but the paintwork on the doors and walls needs cleaning and the elevator is on its last legs. The mattress and pillows are inexpensive but OK for one night.
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip:Call the night before and tell them you expect a sanitized and clean room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Newmark, Other at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Feb 6, 2021
Dear Doreen C, Thank you for your comments, following your recent stay at the Bridgewater Hotel in Fairbanks, AK. So very sorry that your experience was indeed below our traditionally high standards and concern for safety protocols related to the pandemic. We have reviewed all expected standards with our team members and housekeeping personnel and confident to say that at this time the plans and actions that were initially established are in fact being fully complied with. We take these steps and above all safety and overall cleanliness very seriously. We hope we can regain your confidences in the Bridgewater Hotel at some point in the future, as we sincerely value your patronage.
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When checking in we were not initially greeted. Stood at the desk and big guy with arm tattoos took a second and then set down his cell phone on the counter. He checked us in, but didn’t ask if we needed more than one room key, actually he didn’t even interact with us. It was like he was annoyed we were there and I think his phone was still playing a video and he was watching it. He gave us no information. First time in my life I was just handed a room key without hearing “room down the hall, or Wi-Fi password located on the card” or anything. Very unwelcoming. It would have been good info at check in that the doors are locked at a certain time. We went out and returned after midnight in the cold, hands full of luggage and I have to dig my key out of my pocket to get into the building. While checking out the next day the girl at the counter just gave us a blank stare while handing her my key and I said “checking out.” I simply asked her if I needed to sign anything or are we just good handing in the key and she eventually muttered “no.”
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
Rooms
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kinsie Franks, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Mar 9, 2022
Hello emccar652865, We appreciate your feedback, and are very sorry your stay was not what you had hoped. I'm very disappointed our front desk made you feel unwelcome. We always strive to show the Wyndham hospitality and we let you down. Your comments will be used to ensure this doesn't happen for the next guest. Thank you for your business and have a wonderful day!
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Although the first 3 days of my stay I had no hot water, the staff was kind and did what they could to fix the issue, they compensated me for the inconvenience and were very apologetic about it. The room was clean and didn’t have the typical Alaskan musty/moldy smell that some places have. And the location is lovely and convenient, even though it is downtown where you can see plenty of people that may be intoxicated or homeless, we still felt safe and secure at this location. I would definitely stay again and recommend to my family and friends looking for an affordable place to stay in town.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carissa Giliam, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded May 31, 2021
Hello cbush948673, Thank you for your wonderful review! We are so happy that you enjoyed your stay with us at the Bridgewater Hotel and we cannot wait to see you again. Have a wonderful summer!
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The hotel and room were clean well temperature controlled; a fair room for a fair price It was February so most restaurants around the hotel were closed except for Salty's next door which was ok, but they were closed on Monday/Tuesday, so you'll need a vehicle (parking with heater plugs available in the hotel lot) to find food or DoorDash/Uber Eats. The front desk personnel were totally void of customer service; no initiative, problem solving, or courtesy. It's a skill they need
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Candace Martin, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Mar 9, 2024
Dear CanyonManAurora, Thank you for taking the time to tell us about your experience at Bridgewater Hotel, Trademark Collection by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the front desk staff was not a pleasure to work with. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at The Trademark Hotel Collection, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
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We had a 6-night stay at the Bridgewater as a part of an Alaska Railroad Package. Transfer from the airport was included. Once we called, it was a minimum wait time. During our stay, we rented a car for a day and the hotel provided transfer to and back from the airport with no problem. We departed by train and transfer to the station was provided. We had a room with 2 beds - a single and a queen. Lodged in the side panel window was a room air conditioner which wasn't airtight so there was quite a cold draft. We were able to block most of it by stuffing a towel around the edges. Located just off the edge of downtown, it was most convenient to various restaurants, etc.
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Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kinsie Franks, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Mar 25, 2022
Hello 537ronaldo, Thank you for your comments from your stay at Bridgewater Hotel. We are glad you were able to enjoy many close restaurants, and utilize our complimentary shuttle to and from the airport. We are sorry the window AC was not airtight, and we will be sure to pass this along to our maintenance team. We appreciate your business and have a great day!
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The hotel is past its prime and overdue for some upgrades. After four nights I found space at a different hotel and moved for the rest of my time in Fairbanks. The rooms have window shaker air conditioning units, but none of the hallways, lobby or other common areas do. The temperatures were in the high 70's to low 90's, and the common areas ranged from uncomfortable to unbearably hot.
Lots of dings, scratches and stains on the walls, a top to bottom drywall repair/ paint job would be a great idea. All the carpeting in the hallways and rooms should be replaced, it's very worn and has more than an acceptable number of stains throughout. The window mechanism in my room was broken and open, the only way I could get the window closed to seal in my air conditioning was to poke a knife in the window frame and use it as a handle to pull the window closed so I could engage the lock.
On a good note, the beds appeared to be fairly new, no stains or evidence of bedbugs, etc. Bathroom was adequately clean but as previously mentioned the carpet was disgusting. I was not comfortable taking my shoes off. The coffee was good on one day, but another day it tasted like it was the stuff still sitting in the pot from the day before. I feel a lot of the hotels shortcomings could've been counteracted by also offering a complimentary breakfast, but they do not.
Parking is terrible, I would estimate they have parking spaces for only about a quarter of the rooms. A couple nights I went to dinner around 8 PM and by the time I got back I could not find a place to park, I ended up having to park down the street and walk to the hotel. I don't mind the walk, but I feel my government issued vehicle was more at risk on the street then it would've been in the hotel parking lot. On Tuesday there was an article in the news about a guest having their vehicle broken into.
The staff was helpful and friendly, but if you are traveling to Fairbanks I would not suggest this for your first choice. I chose it because it was the only government rate room I could find for the first part of my visit to Fairbanks.
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Date of stay: July 2023
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Candace Martin, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Aug 1, 2023
Dear JOSEPH1911, Please accept my sincerest apologies regarding your recent stay with us here at the Bridgewater Hotel, Trademark Collection by Wyndham. The hotel underwent an extensive remodel just a few years ago. I will look into all of the concerns you addressed, windows, carpet and walls. I will then speak with maintenance. I do apologize about the breakfast and parking as well. We do not offer continental breakfast at this time, however we do have breakfast items in our market and many great locally owned restaurants within walking distance. Unfortunately our main parking lot is limited, we do have an overflow parking lot two blocks away to accommodate our guests. Again, thank you for your feedback as it helps us better serve our guests. I do hope you will give us another chance in the future to meet your lodging needs.
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Staff was very nice. Room was clean, but small. However, if you're looking for a downtown experience, the ability to walk a block or two for a drink or bite to eat, then and not break the bank, this is the perfect hotel. However, as you can tell by the price, you may end up with a younger weekend crowd that may be a bit loud, as we did. Aside from that, it is clean and has everything you need to set up a basecamp for exploring downtown.
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Date of stay: February 2020
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evelyn Griffin, General Manager at Bridgewater Hotel, Trademark Collection by Wyndham
Responded Mar 12, 2020
Thank you for taking the time to review the Bridgewater Hotel. Our location in downtown Fairbanks is very convenient for guests who may not have a vehicle, or who are tired from travelling all day. We apologize that there were some noisy guests that impacted your stay with us. Overall, it looks like you enjoyed your time with us. We were glad to serve as your downtown basecamp and we hope to see you again on your next visit to Fairbanks!
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Yes, we provide shuttle service to and from the train station. Please call the hotel when the train is pulling into the station, or before you retrieve your luggage. The shuttle takes approximately 10-15 minutes to get from the hotel to the train station.
We offer a full breakfast buffet each morning from 6:30 AM until 9:30 AM. Features scrambled eggs, rotation of proteins (bacon & or sausage), rotation of other breakfast items including French Toast or Pancakes, hot & cold cereals, breakfast pastries/breads, yogurt, fruit, juices, coffee and much more.
There are more places to choose from in the Fairbanks area.
PRICE RANGE
$105 - $139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bridgewater hotel fairbanks
LOCATION
United StatesAlaskaFairbanks
NUMBER OF ROOMS
93
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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