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All reviewsclose to the airportwafflesfred meyerthe breakfast areaconvenient locationchena riverplug insfront desk stafffree breakfastbeds were very comfortablegreat place to stayclean hotelup to daterooms are largestaff was very friendly and helpfulbusiness centerenjoyed my stay
Veyr close to FAI and is a pick up point for all tourist shuttle activities. They also provide free airport shuttle service. There was a power outage the night we flew so all phone lines were down. Khang was gracious enough to lend us a...More
Response from BestWestern C, Director of Sales at Best Western Plus Chena River LodgeResponded 3 weeks ago
Thank you for taking the time to write a review regarding your stay with us, it is always great to see when we have impressed our guest. I will be sure to share your comments with our staff!! The staff strives to exceed our guest’s...More
First visit to Alaska. We left the 108 degree southern CA tempts and landed in 46 degree Fairbanks. The BW Chena River was warm and inviting the minute we walked through the doors. The desk staff were helpful with directions and suggestions. The room was...More
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Thank Donald F
Response from BestWestern C, Director of Sales at Best Western Plus Chena River LodgeResponded September 22, 2017
Thank you for taking the time in reviewing the Best Western Plus Chena River Lodge. The hotel takes tremendous pride in being able to help make a great start to all our guest's Alaskan adventures begin. Look forward to having you as our guest when...More
As nice as the front desk personnel are and the genuine “I am sorry” it is not worth anyone’s $$. If this is what you get for $80/night I will pay more. Stayed here in 2015, different quality/service, better. This time 5 nites, here are...More
Response from BestWesternHotels, Corporate at Best Western Plus Chena River LodgeResponded 3 weeks ago
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More
Stayed at the hotel for a week. They have a free airport shuttle. The room was a standard hotel room.
Breakfast buffet was decent and they changed hot items every day which was good.
WiFi was good, they changed the password on Fridays.
1 Thank wolf3728
Response from BestWestern C, Director of Sales at Best Western Plus Chena River LodgeResponded February 6, 2018
Thank you for your time and commentary, it is pleasing to hear that you enjoyed your visit at the Best Western Plus Chena River Lodge. As for the housekeeping issue, my apologies.
The Housekeeping team works very diligent on identifying these issues and take a...More
The only thing I wasn't happy about was the late hour we arrived and the vending was totally inadequate. Knowing the weird times flights arrive from the lower 48, why would you have only a junk food drink machine and an out of order snack...More
Thank Judith D
Response from BestWestern C, Director of Sales at Best Western Plus Chena River LodgeResponded 4 weeks ago
Thank you very much for taking the time to share your experience. As for the maintenance issue, my apologies.
The Housekeeping and Maintenance team work very diligent on identifying these issues and take a proactive approach on resolving them before the room is rented.