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If you need to be in Brookline, this hotel is a good choice. Great location with public transportation very nearby. Clean, relatively large rooms, comfy bed. Has infused water in lobby and nice cookies. For purchase they have a Starbucks coffee shop with juice ,,coffee...More
Response from Naomi G, Manager at Courtyard by Marriott Boston BrooklineResponded March 19, 2018
Thank you taking the time to write us a review. We know you have many choices when deciding where to stay in Brookline, and are very grateful that you gave us a chance.
I appreciate your compliments about our hotel. I am happy...More
I've stayed at this location 3 times and my only complaint is the quality of service needs improvement. Staff isn't always friendly or helpful but the rooms are always clean and the beds are comfortable. Request a room on a higher floor for a better...More
1 Thank SMIU_TEE
Response from Stan M, General Manager at Courtyard by Marriott Boston BrooklineResponded March 12, 2018
Thank you for contacting Marriott Customer Care regarding your recent stays at the Courtyard Boston Brookline MA. in which you have experienced less than friendly service.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for any...More
We came for a school interview/visit trip during 23 Feb - 2 Mar 18 — landed in NY & drove up all the way up to Boston. We are the Marriott Platinum Elite member then choosing to stay at the properties along the route (...More
Thank Maew N
Response from Stan M, General Manager at Courtyard by Marriott Boston BrooklineResponded March 2, 2018
Dear Maew N,
Thank you for contacting Marriott regarding your recent reservations at the Courtyard Boston Brookline MA.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for any service shortfalls that you may have experienced.
We have spoken...More
I was recently visiting with a friend for a girls trip! We got an early check-in staff was very friendly when we arrived and the room was clean and spacious! I was thrilled with the location and excited to start my trip!
After our first...More
Thank elizabeth m
Response from Naomi G, Manager at Courtyard by Marriott Boston BrooklineResponded February 21, 2018
Thank you for taking the time to post your feedback. As difficult as it is to hear the multiple service issues you faced, we will use your comments as a platform to improve. I am very sorry that we did not meet your...More
I’ve stayed in this well located, modern hotel 3 times over the years. The rooms are clean and beds comfortable but as others have reported the walls are paper thin so one can hear everything from adjoining rooms. The food at the cafe bar is...More
1 Thank francophileonthemove
Response from Naomi G, Manager at Courtyard by Marriott Boston BrooklineResponded February 5, 2018
Thank you for choosing to stay at the Courtyard Boston Brookline. We appreciate your feedback on your experience.
We sincerely apologize for falling short of meeting your expectations. This information has been shared with the team, as we will look to see where we can...More