The Heathman Lodge
7801 NE Greenwood Drive, Vancouver, WA 98662
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$159
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Room & Suite (154)
Dining (33)
About
#4 of 34 hotels in Vancouver
Location
4.3
Cleanliness
4.7
Service
4.6
Value
4.4
GreenLeaders Silver level
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Paid private parking on-site
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Vending machine
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Room service
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Family
Languages Spoken
English
Location
66Somewhat walkable
Grade: 66 out of 100
64Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
Contact
7801 NE Greenwood Drive, Vancouver, WA 98662
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Excellent foyer, good restaurant. Room good but coffee machine didn’t work and mugs dirty. I was told coffee machine would be checked but it didn’t happen. Sad to say really upsetting letdown was reception attitude, sneering and dismissive when I checked in and when I later asked questions. There was a younger staffer on the desk one time who was pleasant and helpful.
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Patrick Connolly, Guest Services / Front Office at The Heathman Lodge
Responded Dec 16, 2022
I'm really sorry to hear about the negative service experience you had at our hotel. I'll be following up with the entire Front Desk team on guest service along with a previously scheduled service training for the team. Once again, I'm really sorry about the service challenges you faced while at our hotel. Patrick Connolly Director of Operations The Heathman Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room smells like dog poop and cigars. Housekeeping is lousy, the room is dusty and smells. There are NO USB ports, like what year is this anyway? Internet sucks bad! Good luck trying to figure out the TV, just call the front desk but use speaker phone because the receiver doesn’t work. The bed has some funky low budget memory foam pad on top that is lumpy and very uncomfortable. Since I'm on a business trip I got a room on the "business level" which literally means nothing and that's what the front desk told me when I inquired. The internet is spotty making it impossible to do work online or watch TV. And lastly, the exterior doors on the sides in the dark DO NOT lock at night and yes it's by the mall and is a sketchy area. This place used to be a really nice place to stay, not so much anymore. On 1 positive note, the restaurant has great food but costs a fortune, no discount for guests either. Careful in the parking lot walking through piles of wet leaves they need to clean up that we’re there all 3 days.…
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Patrick Connolly, Guest Services / Front Office at The Heathman Lodge
Responded Dec 9, 2022
Hi Angela, I'm very sorry about the challenging experience you had while at our hotel. We'll address the areas you mentioned & work with our entire team to present the best value for everyone who walks through our doors. Once again, I'm sorry about issues you encountered during your stay. Patrick Connolly Director of Operations The Heathman Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good stay. Decent location. Good service. Relatively clean rooms, though there was a cocktail straw on my floor. Rooms are somewhat dated with dark lighting, which might be fine depending on personal preference. The restaurant was very nice. Delicious food, decent prices, and cordial service. Overall a good but not amazing stay.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Patrick Connolly, Guest Services / Front Office at The Heathman Lodge
Responded Nov 24, 2022
Thank you very much for staying with us and for taking the time to provide feedback. We will be replacing all guestroom and corridor carpets in early 2023 which will really freshen those areas. I'm glad you enjoyed your meal and service in Hudson's Bar and Grill. They have an amazing team who really exceed our guest's expectations. We appreciate you staying and dining with us and hope to see you again soon. Thanks and Happy Thanksgiving! Patrick Connolly Director of Operations The Heathman Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean and well maintained. Competent, friendly staff. Very large rooms. Decent soundproofing so not too much noise heard from other rooms. Lodgy feel wirh logs and rough sewn wood accents. Nice lobby with cool staircase. Didn't get a chance to try the restaurant, Hudsons, but it looked good. Will try next.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Patrick Connolly, Guest Services / Front Office at The Heathman Lodge
Responded Nov 11, 2022
Hi Brad, Thanks for choosing to stay at our hotel and for your kind words. Our team is a great group of friendly people who really try to exceed both our guest's and each other's expectations. Next time you are here you'll have to try Hudson's, the food, staff and atmosphere are amazing. Thanks again and we look forward to seeing you soon. Have a great day! Patrick Connolly Director of Operations The Heathman Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My experience was not a good one as, after 3 calls over 4 days they refused to "refresh" the room. For the entire period we had no fresh towels, and no coffee (after the first day). Very poor service and I will not be staying there in the future and not recommending the hotel to any of my friends.
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Patrick Connolly, Guest Services / Front Office at The Heathman Lodge
Responded Nov 7, 2022
I'm very sorry about the challenging experience you had at our hotel. I'll be personally following up with both the Housekeeping and Front Desk teams to insure when we receive guest requests they are completed in a timely manner. Once again, I'm very sorry about your room not being serviced when requested. Patrick Connolly Director of Operations The Heathman Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were told to evacuate our home immediately due to a sudden increase in a forest fire, so we called the Heathman Lodge to see if they had any rooms available. They quickly booked a room for us for two nights at a great rate. We were able to check in early and were also able to extend our reservation, as needed, until we were allowed to return to our home. We had delicious dinners at Hudsons and our room was quiet and comfortable.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Patrick Connolly, Guest Services / Front Office at The Heathman Lodge
Responded Oct 31, 2022
Hi Pam, Thank you very much for your kind comments about your stay with us! I know it wasn't under ideal circumstances but am glad we were able to exceed your expectations while staying and dining at our hotel. We hope to see you again at The Heathman Lodge and Hudson's soon for a relaxing getaway. Thanks again and have a great day! Patrick Connolly Director of Operations The Heathman Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was not clean or updated. There were strings on the shower floor left from? The price quoted me was $159. I was charged $198 I am sure that you can find a better hotel that is cheaper in the area.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Patrick Connolly, Guest Services / Front Office at The Heathman Lodge
Responded Oct 13, 2022
I'm really sorry we did not exceed your expectations during your stay at our hotel. I'll follow up with the Housekeeping team to insure we take time cleaning our rooms and don't miss items like you mentioned. We are replacing both our guestroom and corridor carpet starting in January and know this will really freshen our facility. Once again, I'm sorry we did not exceed your expectations. Have a great day! Patrick Connolly Director of Operations The Heathman Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was very hard to find where the entrance to check in was. The pull through typically used for unloading luggage and check in was turned into restaurant seating and no signs (besides a pine cone, leaf symbol, and arrow, that I had no idea what it meant) was visible. I drove in and out of the parking lot multiple times and tried a key access only door before finally deciding to ask the restaurant where I check in at. Walked in and found the check in desk. Online made it sound like there were extra perks for the 4th floor as well as the emails I received, but was told at check in there was no difference besides it being more quiet. The elevators were very creaky and made me nervous every time I got in them. Decided to try the hot tub out for some relaxation and found it anything but relaxing. The smell of chlorine was extremely strong. There were about 10 kids in the pool and one adult lounging in a chair. The beach balls and styrofoam noodles they were playing with were used more in attacking each other. They were cannon balling into the pool and being extremely loud and rowdy. There were a couple with their daughter in the hot tub when I got in complaining about the lack of supervision and rowdiness they haven’t even seen at water parks. Then another gentleman came in with his roughly six year old daughter and said the pool has been like this the past few nights and gets worse every night. His daughter wanted to go in the pool and he reluctantly took her to the shallow end. He has to tell the kids multiple times to stay away from her after bumping into her and hitting her accidentally multiple times. I made it about 20 minutes with being splashed and the constant screaming before I decided no one was going to put a stop to the behavior. I rinsed off, wrapped in a towel and proceeded to walk past the diners to the elevators. It seemed like the restaurant was more of a focus rather than the hotel experience. Who puts the exit from the pool to the elevators through a dining area? The room itself was nice and I enjoyed a very comfortable mattress once the noise of the neighboring guests quieted around 1 am. We stayed at 4 different hotels during my week trip to OR/WA and with the price and the way this hotel was advertised, I thought this hotel would be the best one of our trip. Excited to spoil ourselves a bit by staying there, it is not what it was advertised to be. Will not stay here again.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Patrick Connolly, Guest Services / Front Office at The Heathman Lodge
Responded Oct 13, 2022
Hi Jamie, I'm sorry about the challenges you had during your stay at our hotel. We appreciate your feedback and will do a better job in the future of monitoring our pool area and making sure our entrances and exits are clearly marked. Once again, I'm sorry about the issues you faced while staying with us. Have a great day! Patrick Connolly Director of Operations The Heathman Lodge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Heathman Lodge the weekend of April 29-May 1, 2022, which is the third of fourth time we have stayed there. And I can honestly say that every time has been a joy. The staff is consistently excellent - friendly, helpful, accurate. The rooms are pleasant - clean, well taken care of - with everything we needed. We spent much more for a room in another town at a high-priced hotel several weeks ago, and they did not have daily housekeeping. But the Heathman Lodge does! We were there for a conference, and the servers were equally good. They were present, but not hovering; watchful but not over-anxious. I had the salmon for my lunch meal, and it was cooked to perfection. The meeting rooms were comfortable and for our conference, they worked well. Hudson’s Restaurant was also great. I had one of the best omelets ever on Sunday morning, and although I did not eat all of the potatoes (not exactly on my diet), they were delicious, too. We have paid much more for much less at other hotels . . . We highly recommend the Heathman Lodge, because it consistently matches and exceeds many other hotels!…
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Date of stay: April 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alexis Martin, Guest Services / Front Office at The Heathman Lodge
Responded May 6, 2022
Dear Karen N, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexis Martin Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always stay at the Heathman Lodge when ever we are headed down south. We love the lodge atmosphere. Rooms were clean bed was comfortable and it was quiet. Restaurant on site which makes it nice. The food is excellent and staff is very friendly.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alexis Martin, Guest Services / Front Office at The Heathman Lodge
Responded May 6, 2022
Dear suzannepK9298RR, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexis Martin Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$139 - $187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heathman hotel vancouver
LOCATION
United StatesWashingtonVancouver
NUMBER OF ROOMS
180
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Frequently Asked Questions about The Heathman Lodge
Which popular attractions are close to The Heathman Lodge?
Nearby attractions include Mythic Escapes (0.5 miles), Vancouver Mall (0.4 miles), and Regal Vancouver Plaza 10 (0.5 miles).
What are some of the property amenities at The Heathman Lodge?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Heathman Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Heathman Lodge?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Heathman Lodge?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Heathman Lodge?
Conveniently located restaurants include Hudson's Bar and Grill, Daddy D's BBQ, and Sweet Touch Cafe & Svitoch.
Are there opportunities to exercise at The Heathman Lodge?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Heathman Lodge have airport transportation?
Yes, The Heathman Lodge offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Heathman Lodge?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Heathman Lodge?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Heathman Lodge offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.