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DoubleTree by Hilton Hotel Vancouver, Washington

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DoubleTree by Hilton Hotel Vancouver, Washington
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410 Reviews from our TripAdvisor Community

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Showing 409: English reviews
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Vancouver, Washington
Reviewed 3 days ago NEW

Not a Hilton quality experience. I stay at Hilton properties when I travel. Signed up for a 7 night stay based on previous Hilton Doubletree property experience. Was nowhere near my expectation for a Doubletree. It's a run down old hotel. By far the worst Hilton property I have seen. The first room was I got was unacceptable. The bed...

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Helpful?
Thank jjwilcox
Melinda W, General Manager at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Mr Wilcox, I'm so sorry that you had a negative experience with our property. I looked up your reservation and you had in fact reserved a handicap accessible room which is why the bed frame was lower to the floor and the room layout was a bit different. We did attempt to make the situation right and I'm sorry that...

Folsom, CA
HOTEL’S FAVORITE REVIEW
Reviewed January 9, 2017

The hotel is in a quiet location yet still close to restaurants and shopping. Room was spacious, perfect for two to stretch out. Enjoyed having a microwave and mini- frig. Restaurant was even willing to let us have some bowls to take to our room for our fruit we had with us. Would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 766carynr
About Hotel's Favorite Review
Melinda W, General Manager at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

766carynr, I'm so glad to hear that you had a great stay! We love to hear the positive feedback. I'm glad you felt we were in a convenient location. It's certainly nice to be able to offer several restaurants that are in the same parking lot. We just had a new one open recently that's a ramen restaurant. If you...

Reviewed 1 week ago

I had booked online and added that I was bringing my pet and that I would also like a room with a natural view on the top floor. When I checked in, they put me in a nice room on top floor with view but then when I brought my dog in, they said I needed to change rooms, because...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Heather J
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

Salem, Oregon
Reviewed 2 weeks ago

It was very nice and clean, the people working were very friendly. The bed and pillows were great. The only thing that could of made it battter is if we had hot water. The shower head barely had any water coming out. I froze my butt off in the shower.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tracysW1370LX
Justin F, AGM at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

I'm happy to hear you found the majority of your stay at our property to be a pleasant experience. However I'm sorry to hear about the cold water. I've looked up your room and am having my engineer take a look. I know this doesn't help you in anyway and I'm sorry for that but it may make another guest...

Los Angeles
Reviewed 3 weeks ago

I chose this hotel as they had two room suites which worked out perfect for my mother, brother and I. I needed to have oxygen delivered for my mother and they were very helpful with the receipt and return of the unit. We were in town for a funeral and the staff were very concerned and inquired how we were...

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Helpful?
Thank LA_Travelers_1
Justin F, AGM at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

It was our pleasure to have you and I'm glad we could make your time here in Vancouver a bit brighter for the duration of your stay. Hopefully you will be able to come again soon for a more pleasant reason. When you do make sure to stop by and say hello!

Reviewed 3 weeks ago

Arrived at close to 11 PM, and the warm cookies were waiting. When i told the guy at the front desk that all that was missing to make a great bedtime was a glass of cold milk (the cooler in the lobby didn't have any) he sent to the bar, where the bartender graciously poured me the a nice, cold...

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Helpful?
Thank Milton E
Justin F, AGM at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Milton, Thank you for the review, it's always wonderful to hear back from a satisfied guest. Although I didn't get to meet you I'm sure I can speak for the rest of the team in saying it was a pleasure to have you stay with us! Here's to hoping for more business for you in Vancouver. Cheers, Justin Friesen

Sparks, United States
Reviewed 5 weeks ago

Going to Portland for business, I choose this hotel because it is off the beaten path and out of the hustle and bustle of Portland. A short drive for business, love to stay here. The employees are always very friendly and the cookies are great!

Review collected in partnership with DoubleTree by Hilton
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Thank brigetter2017
Justin F, AGM at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Thank you for the review, we always appreciate a few kind words from a guest. Hopefully business brings you by again soon for more smiles and cookies! Until next time, Justin

Sacramento
Reviewed January 19, 2017

It snowed like hell the whole week I visited Portland and it could have been an awful experience. The staff at the hotel were very acomadateing and went out of there way to make sure I was taken care of. They even helped me load my bags when I left for the airport..

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 215martyns
Melinda W, General Manager at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Thank you so much for the review, that was very kind of you to say! The snow effected most of our staff as well so we were all in it together. I look forward to sharing your feedback with the rest of the team and I hope we'll get to see you back again soon! Thanks again!

Iowa City, Iowa
Reviewed January 15, 2017

We stayed at this hotel during a snow storm which crippled the area. The staff did a great job on maintaining quality in their interactions and cleanliness. They were also consistently helpful and friendly although they had been stuck there for 24 to 48 hours themselves.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Wendy F
Melinda W, General Manager at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Wendy, Thank you so much for the kind words! I'm so glad that you had a good experience despite the weather challenges. The last couple weeks has been a struggle for the whole area but we've done our best to continue to provide great service in the midst of it all. I hope you'll have an opportunity to come back...

Medford, United States
Reviewed January 12, 2017

DoubleTree Vancouver is my business trip home away from home. Comfortable rooms, good beds, quiet location with several dining options in walking distance. Friendly and courteous staff and in general just a great comfortable setting.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Dave T
Melinda W, General Manager at DoubleTree by Hilton Hotel Vancouver, Washington, responded to this review

Dave, Thank you so much for the feedback. We all love having you here!!! It's really nice to be able to get to know our guests that stay consistently, you've been amazing. Thank you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Concierge
Official Description (provided by the hotel)
Newly Renovated - Each spacious guest room at our DoubleTree hotel features complimentary WiFi, refrigerator and microwave. Enjoy the indoor pool, whirlpool, fitness center, outdoor patio and complimentary parking. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Vancouver, Washington

Address: 12712 South East Second Circle, Vancouver, WA 98684 (Formerly Phoenix Inn - Vancouver)
Location: United States > Washington > Vancouver
Price Range: $131 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Vancouver, Washington 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Phoenix Inn - Vancouver Hotel Vancouver
Phoenix Hotel Vancouver
Hotel Style:
#12 Business Hotel in Vancouver
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Vancouver, Washington staff and other travelers.
3 questions
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Rome, Italy
Seattle, Washington
Grass Valley CA.

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Questions? Get answers from DoubleTree by Hilton Hotel Vancouver, Washington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It's an old run down hotel.”
 of 5 bubbles jjwilcox, 3 days ago | Read review
“Two room suites are great to share.”
 of 5 bubbles LA_Travelers_1, 3 weeks ago | Read review
“I prefer the low room near the pool for close parking to get into the hotel without going through the lobby. Room 140 was my favorite.”
 of 5 bubbles RamblingManTN, Oct 13, 2016 | Read review
“Avoid first floor, it's ground level.”
 of 5 bubbles 460maryannd, Oct 7, 2016 | Read review
“Stay here if you can and check around for a good price it's worth it.”
 of 5 bubbles merrillk2015, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question