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Quality Inn

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129 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Kattskill Bay, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 16, 2015

I've been traveling extensively in the Northeast for the last 14 years. This is my first time encountering such an unpleasant owner/operator of an establishment. My checkin on arrival was pleasant with a new employee in training. I used hotel points to book a non-smoking and a smoking rm. My daughter and her fiancé were in the smoking rm. Their... More 

Helpful?
2 Thank CoconutQueen818
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for commenting. I’m pleased that my employees did a great job at check in and checkout. We take pride in offering great customer service. I regret that there were housekeeping, maintenance and courtesy issues that detracted from your stay. We take real pride in our hotel and in offering the best possible guest experience, and we obviously... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 12, 2015 via mobile

BEWARE! Although the rooms were clean and the amenities were decent (nice tv, pool, and a Dennys restaurant), expect a $25.00 early checkout fee if your plans change. I will not stay at this property again.

Helpful?
Thank Brian M
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for staying with us. I’m glad you enjoy the room and amenities we provided. I sincerely regret and apologize that a change in your plans caused you to be charged a fee. Our policies are in place to make sure we aren’t left with empty rooms on some nights and to make sure guests do not have... More 

Orleans
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed August 10, 2015

We expected a lot worse by reading the reviews. If you expect luxury, don't go there. When we arrived, the person at the front desk had no smile, not very sociable. When we got to the room, it was ok. The bed was comfortable, sofas as well, flat screen tv, fridge, microwave. But the wall was stained with paint and... More 

Helpful?
Thank J. M
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you for your comments. They will be important to us as we work to make the hotel even better. I sincerely apologize that there were customer service, maintenance and other problems with your stay. It seems you were given a room that was not yet prepared for your stay. I also apologize that actions by other guests... More 

Chazy, New York
Level Contributor
3 reviews
1 of 5 stars Reviewed August 4, 2015

The room was spacious but not very clean. At 2 am the room filled with the smell of marijuana. The next day the cleaning lady smoked a cigarette in the room while "cleaning" it. ---We were in a NON SMOKING room due to allergies & asthma issues. The smoke smell never left. The lobby and walkways all smelled like smoke... More 

Helpful?
Thank KDurant804
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations because of two unfortunate incidents. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to... More 

Marcellus, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 1, 2015 via mobile

We checked in and the bathroom and room smelled like urine. We complained and the nice woman up front said to come up to the front and see what she could do. A very pushy and rude manager followed me to my room saying there's no way the room smells. I told him to wait outside as my daughter may... More 

Helpful?
1 Thank Softballtourneys
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. I also apologize for any rude behavior you experienced from my staff. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next... More 

Enfield, Connecticut
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 11, 2015

This is a Quality Inn that is being refurbished. I have stayed at this particular Quality Inn a number of times over the years. I recently rented two rooms over the July 4th weekend. The rooms were clean, comfortable, and the beds provided a good nights sleep.. The location is primary reason I stay there.I grew up in the area... More 

Helpful?
Thank BDragoncop
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. I regret if our efforts to improve the hotel resulted in any issues as well. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you... More 

Powell, Ohio
Level Contributor
162 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed June 19, 2015 via mobile

Nothing special but not bad for reasonable rate. Breakfast not much to speak of. Rooms OK. Not much around. Stay for 1 night; otherwise, stay farther away, and drive in. Not bad but nothing to brag about.

Helpful?
Thank drjecdo
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had an acceptable experience with us, but I apologize that you were not 100 percent satisfied. We take providing a great guest experience very seriously, and I regret that we apparently let you down in some ways despite providing a reasonable rate and a nice experience. I hope you will focus... More 

Baltimore, Maryland
Level Contributor
93 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 31, 2015 via mobile

Other reviewers must have been expecting the Four Seasons. Rome is a faded city on the verge of a ghost town. There doesn't seem to be any booming anything. If you need an inexpensive room that can be almost half the price of Verona, this is your place. I used hotels dot com and spent $90. The room was clean,... More 

Helpful?
1 Thank Jason C
MPaghdal, General Manager at Quality Inn, responded to this review

Thank you for choosing the Quality Inn and for the great review. We hope to see you again. More 

1 review
4 of 5 stars Reviewed May 5, 2015

For those that are smokers, don't even think about putting a cigarette butt in the trash can in your room or they will charge you the cleaning fee as if you smoked in the room and then when you call and ask about it, they say prove to us that you don't have that dirty bad habit and that you... More 

Helpful?
Thank Denise E
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. We have taken note of these comments and will monitor the situation to... More 

Schaghticoke, New York
Level Contributor
100 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed March 25, 2015 via mobile

No question the owners have tried to update this old motel in the middle of a faded city. TV new, Internet free and ok, beds comfy. But... Rugs not clean, stains on bedding, bathroom tiny (with fixtures from 1950). As others have stated, no breakfast, 10 percent discount at attached Denny's. Price was right (via opaque service); other area lodging... More 

Helpful?
Thank Deejub
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. We do our best to provide the most pleasant and economical experience in the area. We’re also continuing the change and improve the hotel to make the experience better than ever before. We take real pride in the hotel and apologize for any shortcoming your experienced. We’ll do better for you next time. Sincerely,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Quality Inn

Address: 200 S James St, at Erie Blvd., Rome, NY 13440-6731
Location: United States > New York > Rome
Price Range: $90 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 103
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Also Known As:
Quality Hotel Rome
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