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Quality Inn

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Quality Inn
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131 Reviews from our TripAdvisor Community

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Showing 130: English reviews
globeseeker007
Level Contributor
1,096 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 1,127 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This place needs work. It is old and worn looking. There were flies in our room and the WIFI was slow and, sometimes, didn't work. The only advantage was there was a Dennys next to it (that is, if you like Dennys). As far as I know, it was the only Choice Hotel in Rome.

Helpful?
Thank globeseeker007
1 review
1 of 5 stars Reviewed August 22, 2016

I recently stayed here with friends for a bachelorette party. When we arrived at the hotel we went in the room and all we did was get ready. I did not check the room to make sure that it was clean or that the sheets were clean because we were in a hurry and had dinner reservations. We arrived back... More 

Helpful?
Thank Sally E
Naples, Florida
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 22, 2016

The motel was refurbished two years ago and we found it very clean and modernly appointed. I doesn't offer a breakfast as there's a Denny's in the same building. Our only difficulty was finding the entrance which isn't clearly identifiable. Our AC unit wasn't working properly but was repaired in short order. We were there on a very busy weekend... More 

Helpful?
Thank lorusso444
Level Contributor
193 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 31, 2016 via mobile

We just needed a place to sleep and rates here were reasonable. This is a 2 story motel without elevators. Luckily we were on the first floor. Room was clean. Bed was comfortable. The was a small refrigerator that had a small freezer area. Towels were a bit thin. Breakfast is not included. There is an attached Denny's where a... More 

Helpful?
Thank DMMcGW
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. I’m glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible... More 

Wyalusing, Pennsylvania
Level Contributor
141 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 15, 2016 via mobile

We were insure what we would find, as ratings were low. But we were pleasantly surprised. Our room was clean and comfortable. The man who registered us was very friendly. Dennys is tangent, and offered a discount on meals to those staying at the inn. We'd return here.

Helpful?
1 Thank Linda N
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, I appreciate your feedback. I’m glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We’ll be here for... More 

Horseheads, New York
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 13, 2016

I stayed here the night before The Boilermaker 15K road race as there were no rooms available (for a reasonable price) in Utica. The amount of time actually spent in the room was less than 10 hours, so keep that in mind with this review. Having stayed at this hotel in 2014 and having a less-than-ideal experience (room cleanliness left... More 

Helpful?
Thank Mongrel08
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments and for being a long-term guest. I’m glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you... More 

Lisbon, New York
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 7, 2016

I was a little leery of staying here as some of the reviews weren't great, but as there were no other Choice Hotels nearby and I was using reward points, I thought I'd roll the dice. I noticed more recent reviews mentioned remodeled rooms so I figured I was fairly safe. Didn't start off great - the exterior definitely needs... More 

Helpful?
Thank jennz_id
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that our hotel and the surrounding area didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give... More 

Binghamton, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 5, 2016

I am a died in the wool Choice Hotels person. They generally have locations where I need them for my work. Usually do not stay at the Quality brand due to the lack of quality in them if you will. After my stay at this hotel, I never will again. Only reason I did this time was there was no... More 

Helpful?
1 Thank mychal1959
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you and that you had problems with internet, and I hope you will try us again in the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 30, 2016 via mobile

I stayed here and the first room we checked into was a king size bed room. There were stains on the sheets and had a hair in the bed. There were rust stains on the tubs. We had to change rooms. It was my husband and I and they moved us to a room with 2 double beds. We both... More 

Helpful?
1 Thank Jneedal
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, I appreciate your comments. And I sincerely apologize for the lapses you experienced. This not an indication of how we normally conduct our business. We focus on providing the best possible guest experience, and I regret that we let you down. Please try us again in the future. You’ll see that we’re always changing and improving to serve... More 

Grantham, New Hampshire, United States
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 17, 2016

My family stays at the Quality Inn every time we go to Rome, usually once a year, to visit family. This time I went on my own. As always, the front desk clerk was pleasant and helpful. I did have to go back to have the electronic key recoded, but no big deal. When I opened the door I was... More 

Helpful?
Thank Lorie M
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you so much for your kind words and for being a returning guest. I'm glad you noticed and liked our recent improvements. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Quality Inn

Address: 200 S James St, at Erie Blvd., Rome, NY 13440-6731
Location: United States > New York > Rome
Price Range: $92 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 103
Reservation Options:
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Also Known As:
Quality Hotel Rome
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