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The Executive Hotel at City Center

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The Executive Hotel at City Center
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273 Reviews from our TripAdvisor Community

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Showing 273: English reviews
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Where to begin. We used TripAdvisor to secure the room. That's the only part of the process that was easy. When we arrived at the hotel, there was absolutely no parking. The parking garage that they told us to use across the street was pitch black. I mean....NO LIGHTS!!! The check in process took approximately 30 minutes because the front... More 

Helpful?
Thank Steve S
Brooklyn, New York
Level Contributor
320 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel was really nice except it was being redone and I believe taken over but another company so construction and smell of paint was around. The staff was really friendly and helpful. Parking outside or across the street. Walking distance to sites and food.

Helpful?
Thank James C
Garden City, Kansas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

I booked this hotel mainly because the website said it had an indoor pool, spa, sauna, restaurant and bar. However, none of those things were available to me. Apparently it was under construction and so the pool, spa and sauna were off limits. I stayed the Fourth of July weekend and did not ever see the restaurant or bar open.... More 

Helpful?
Thank EmVeeJay
Oklahoma City, Oklahoma
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 16, 2015

Have marvelous rave for the evening front desk employees and the security guard. Went above and beyond the call of duty. Thank you. As for the room they needed to clean the carpet. All types of crumbs and bits on floor and under edge of bed. Sheets were worn and bedspread had stains. Will probably be a good hotel when... More 

Helpful?
Thank 49andholding
Exechotel2015, General Manager at The Executive Hotel at City Center, responded to this review

Thank you for taking the time to write a review of the hotel. We sincerely appreciate the nice comments regarding the hotel staff. Please accept my sincere apologies for any service shortfall during your visit. Be assured that your feedback is very important in providing us with valuable information to improve the services we offer, and your concerns has been... More 

Atlanta, Georgia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 21, 2015

The rooms and bathrooms were clean. The staff was very friendly. The breakfast buffet was good. The service was prompt, particularly when asking for more towels. It would be nice if the rooms with the queen beds was a little larger and they had a restaurant of some sort open in the evenings. But other than that, everything was great.

Helpful?
Thank kmbasb
Exechotel2015, General Manager at The Executive Hotel at City Center, responded to this review

Thank you for taking the time to write a review of the hotel. We sincerely appreciate the nice comments regarding the clean rooms, prompt service, friendly staff, and good food. The hotel is very pleased to have succeeded in showcasing the outstanding services it provides to each one of our customers. Be assured that your feedback has provided us with... More 

Sherwood, Arkansas
1 review
5 of 5 stars Reviewed October 12, 2015 via mobile

Hotel is great!! Excited about the renovations. Michelle at the front desk is so sweet. Makes my day coming every time I see her. Doug always willing to help us out when we need something. Located near lots of restaurants and bars. Can't wait to come stay again

Helpful?
Thank ccarter0130
Exechotel2015, General Manager at The Executive Hotel at City Center, responded to this review

Thank you for taking the time to write a great review of the hotel and staff. We are delighted to hear about your wonderful experience with several members of the hotel staff including Michelle and Doug. The hotel is very pleased to have succeeded in showcasing the outstanding service it provide to each one of our customers. Hopefully next time... More 

Little Rock, Arkansas
Level Contributor
123 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed September 9, 2015

The hotel's location is great, a walking distance from the Fort Smith Natural Historic Site and downtown museums. It has a big sitting area downstairs, with a restaurant that offers a classic (small) buffet breakfast with an extra cost (not sure if it is open for lunch and/or dinner). The room was nice, big and clean with a comfortable king... More 

Helpful?
Thank cap10awesome
Exechotel2015, General Manager at The Executive Hotel at City Center, responded to this review

Thank you for taking the time to share your experience. The hotel sincerely appreciates your comments regarding our beautiful hotel. You are completely correct, the hotel is located within one block of historic downtown Fort Smith which feature several choices of historic sites and museum, and we hope you had time to enjoy them. Again, thank you for your kind... More 

Oklahoma City, Oklahoma
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 5, 2015 via mobile

When I write the 1st review it was for the Holiday Inn. The hotel has since changed and my 1st review shouldn't be labeled under The Executive hotel because was not very satisfied with paying more and getting less. Also husband asked about veterans discount. Didn't get said discount because they said "it was better deal on rooms for that... More 

Helpful?
Thank D-Kellie-31
Exechotel2015, General Manager at The Executive Hotel at City Center, responded to this review

Thank you for taking the time to express your concerns regarding your recent visit with us. Please accept my sincerest apologies for any inconvenience this has caused and regret how this has impacted your visit. Please know that all of you comments will be looked into immediately and I will personally talk to the management team to make sure this... More 

Arlington, Texas
1 review
5 of 5 stars Reviewed September 2, 2015

I have stayed at this hotel many times and have always had a wonderful experience when I have been there. The staff (especially Michelle, Kimee and John) have always cared for me as if I was family and taken great care of all my needs. Can't wait for final remodeling of the hotel.

Helpful?
Thank TravelerTX2011
Exechotel2015, General Manager at The Executive Hotel at City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about the hotel and staff. You are completely correct, Michael, Kimee and John are wonderful asset to the hotel. They raise the bar for the rest of the team to go above and beyond in providing great service and... More 

2 reviews
5 of 5 stars Reviewed September 1, 2015 via mobile

The stay at this hotel was excellent. From the very friendly front desk to the clean rooms . Everything was what you would expect for a stay away from home. There was plenty to do around the hotel or you could just stay and eat in the restaurant at the hotel. Great food and great staff and clean rooms .... More 

Helpful?
Thank john i
Exechotel2015, General Manager at The Executive Hotel at City Center, responded to this review

We greatly appreciate your kind review. We pride ourselves on providing great service and amenities, and we are delighted that we have succeeded. Again, thank you for your wonderful feedback and look forward to welcoming you back again, and to show case the renovations made to our beautiful hotel. Best regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the heart of historic downtown Fort Smith, guest will love the ease of our newly renovated Jacuzzi and pool, or take in some local cuisine prepared by our chef, Jamie Sharp. ... more   less 

Additional Information about The Executive Hotel at City Center

Address: 700 Rogers Ave, Fort Smith, AR 72901 (Formerly Holiday Inn Fort Smith-City Center)
Location: United States > Arkansas > Fort Smith
Price Range: $83 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Executive Hotel at City Center 3*
Number of rooms: 255
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