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The Executive Hotel at City Center

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The Executive Hotel at City Center
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279 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

It wasn't all bad, but I'm not sure the hotel is being managed yet. When our team arrived the sign on the building has an arrow saying ➡️entrance➡️. So I schlepped all our gear to the other side of the hotel only to find that entrance requires a key card. Whew! Haven't even checked in an I'm already exasperated. Go... More 

Helpful?
Thank Tudalu
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I don't understand the bad reviews. I guess it's people who wanted to swim. We travel often and are picky of our hotel. First the front desk staff was super friendly and helpful. The hotel looks like a new place with all the upgrades and remodeling. It's so cozy now. Our room was modern and super clean. Bed was perfect.... More 

Helpful?
Thank Ambernh02
Sapulpa, Oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It is under remodel but rooms are excellent. Clean modern environment. Food was good. Staff friendly. Meeting rooms were high tech and we'll equipped. Would have given a 5 if construction was completed. Will stay here again.

Helpful?
Thank Bob L
Sam A, General Manager at The Executive Hotel at City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments about the clean accommodation, rooms and staff. We pride ourselves on providing great service and accommodation and we are glad to have succeeded at an affordable prices. We truly appreciate your business and look forward to welcoming you back.... More 

Texarkana, Arkansas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

So we have stayed at this hotel before. My wife attends a conference at the convention center every 2 years here. Had a good time in the past. Not this time! It seems they have undergone a renovation, well it was 1/2 done while we were there, and a name change. It looks like they were gonna be a double... More 

Helpful?
Thank mkeathley
Sam A, General Manager at The Executive Hotel at City Center, responded to this review

Thank you for taking the time to share your experience and feedback. It is regrettable to hear about the disappointment in your stay. Please accept my apologies for any inconvenience you experienced during your stay. This is not the normal hospitality that we offer our guests. Be assured that your feedback is very important in providing us with valuable information... More 

Travelers are raving about these Fort Smith hotels

Fort Smith, Arkansas, United States
Level Contributor
157 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is in the process of upgrading, and the rooms are very clean and nice! However, you need to be aware that the hotel is under construction, and the entire hotel smells like paint. The pool and amenities are also under construction (which was fine because they told us in advance). It took a while to get checked in,... More 

Helpful?
Thank Leeann B
Sam A, General Manager at The Executive Hotel at City Center, responded to this review

Dear Leeann B, Thank you for taking the time to write a review of the hotel. We sincerely appreciate the nice comments regarding the clean rooms. The hotel would also like to thank you for your understanding of the renovation process. Be assured that your feedback has provided us with valuable information to improve the services during this process, and... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Look. I work in hotels and because of this I'm typically very lenient. However, I stayed here the night of my wedding with my new husband hoping to have a memorable night. While the hotel definitely delivered a memorable experience it was nothing short of a nightmare I never want to live again. Let me start by saying this hotel... More 

Helpful?
Thank Kyndra H
Sam A, Manager at The Executive Hotel at City Center, responded to this review

Thank you for taking the time to share your experience with us. On behalf of the entire team, I would like to extend a warm congratulations on your wedding and hope your honeymoon was wonderful. Please accept my sincere apologies for any inconvenience you encountered during your recent visit, and for falling short on providing the high standard of hospitality... More 

2 reviews
1 of 5 stars Reviewed July 15, 2016 via mobile

Where to begin. We used TripAdvisor to secure the room. That's the only part of the process that was easy. When we arrived at the hotel, there was absolutely no parking. The parking garage that they told us to use across the street was pitch black. I mean....NO LIGHTS!!! The check in process took approximately 30 minutes because the front... More 

Helpful?
Thank Steve S
Sam A, General Manager at The Executive Hotel at City Center, responded to this review

Dear Steve B, Thank you for taking the time to give your feedback. Please accept my sincere apology for any inconvenience you encountered during your stay. I have addressed your concerns with the hotel management team. Be assured this is not the normal hospitality we extend to our guests. Your feedback is very important to us, and would like to... More 

Brooklyn, New York
Level Contributor
357 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed July 14, 2016 via mobile

The hotel was really nice except it was being redone and I believe taken over but another company so construction and smell of paint was around. The staff was really friendly and helpful. Parking outside or across the street. Walking distance to sites and food.

Helpful?
Thank James C
Garden City, Kansas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 4, 2016 via mobile

I booked this hotel mainly because the website said it had an indoor pool, spa, sauna, restaurant and bar. However, none of those things were available to me. Apparently it was under construction and so the pool, spa and sauna were off limits. I stayed the Fourth of July weekend and did not ever see the restaurant or bar open.... More 

Helpful?
1 Thank EmVeeJay
Oklahoma City, Oklahoma
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 16, 2015

Have marvelous rave for the evening front desk employees and the security guard. Went above and beyond the call of duty. Thank you. As for the room they needed to clean the carpet. All types of crumbs and bits on floor and under edge of bed. Sheets were worn and bedspread had stains. Will probably be a good hotel when... More 

Helpful?
Thank 49andholding
Exechotel2015, General Manager at The Executive Hotel at City Center, responded to this review

Thank you for taking the time to write a review of the hotel. We sincerely appreciate the nice comments regarding the hotel staff. Please accept my sincere apologies for any service shortfall during your visit. Be assured that your feedback is very important in providing us with valuable information to improve the services we offer, and your concerns has been... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the heart of historic Downtown Fort Smith, The Executive Hotel is the perfect choice for business, leisure and group travel. Wake up with an morning swim in our pool or work out in our fitness room, stay connected with complimentary WIFI, enjoy cocktails and dinner at our on site restaurant and bar, or just relax and unwind near our cascading waterfall. This newly renovated hotel boasts stylish décor, modern conveniences and the best in southern hospitality. Conveniently connected to the Fort Smith Convention Center, The Executive Hotel is the perfect place for business meetings, weddings, or social events. State-of-the-art audiovisual technology, exceptional cuisine, and impeccable service come standard with any function you book in our newly renovated event space. No matter what brings you to The Executive Hotel, our superior service and exceptional amenities will make your stay a memorable one! ... more   less 

Additional Information about The Executive Hotel at City Center

Address: 700 Rogers Ave, Fort Smith, AR 72901-2413 (Formerly Holiday Inn Fort Smith-City Center)
Location: United States > Arkansas > Fort Smith
Price Range: $78 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Executive Hotel at City Center 3*
Number of rooms: 255
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