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DoubleTree by Hilton Fort Smith City Center

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DoubleTree by Hilton Fort Smith City Center
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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
McAlester, Oklahoma
Reviewed 6 days ago NEW

There was a very large company party going on while there, they wouldn't let me upgrade my room to a suite to get away from it. Kids running around while their parents partied late hours into the night. Drunk people in the entire hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ketchumsgal
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to share your experience regarding your recent stay. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with...

Garland, Texas
Reviewed 2 weeks ago

Pleasantly surprised at how nice this hotel is at a reasonable price. Lobby is very nice. Staff was friendly & professional. Quick check-in. We arrived a few minutes before the 3:00 check-in time, but our room was ready. Clean, rather new furniture. Comfortable beds. Cold A/C which was very appreciated. Breakfast was a bit over-priced for the just ok food....

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Helpful?
1Thank Kenneth R
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to give your feedback. Please accept my sincere apology for any inconvenience you encountered with the WI-FI and entry door during your stay. I have addressed your concerns with the hotel management team, and they have been resolved. We truly appreciate your business and look forward to welcoming you back again. Best Regards.

Mustang, Oklahoma
Reviewed 2 weeks ago

We attended a gymnastics event in the attached convention center. We were told the hotel had a pool to which the pool was in renovation when we arrived. Only one bar tender and there were 15 people waiting to be served. At dinner there was only one waitress and I assume only one cook. Took over a hour to get...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank jonathanpI1074MD
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to share your experience. It is regrettable to hear about the disappointment in your stay. Please accept my apologies for any inconvenience you experienced during your stay with the breakfast and bar. This is not the normal hospitality that we offer our guests. Be assured that your feedback is very important in providing us...

Havana, United States
Reviewed 2 weeks ago

Very clean room! Nice close location to the activities of the city. Very nice, help-full staff! Would recommend to anyone for a nice relaxing stay at this hotel. We have stayed at this hotel before & I think they did a good job on renovating the hotel to better standards. It is a lot more modern & nicer since double...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Bruce B
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for your wonderful review. The hotel is delighted to hear that you had a relaxing and enjoyable stay. The hotel success is dependent upon its staff, and we are extremely fortunate to have staff that works hard to exceed the guest’s expectations. We look forward to welcoming you back again for your next visit. Best regards.

Fayetteville, Arkansas
Reviewed December 16, 2016

The room was very nice, no minifridge or microwave, but very comfortable seating and bed. The bathroom was absolutely stunning though there was. No tub it had a beautiful walk in shower with glass sliding doors. The breakfast was a sit down restaurant style with a basic hotel buffet that was $13 a seat extra if not a HHonnors member...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank celtlander
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to share your experience. I am happy to hear you found the guest room to your liking. Your comments concerning your breakfast will help us to improve our guest experience. We hope you will consider staying with us in the future.

Virginia Beach, Virginia
Reviewed December 15, 2016

1 star for the front desk lady, 1 star for the cookie. WIFI never worked. No towel rack or hook for towels, I had to step out of the tub to get my towel from the sink top. If you have some spare time while in the area and you'd like to do some sight seeing or tours, you better...

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Helpful?
Thank SamVen2ra
Sam A, Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Again, we sincerely appreciate your feedback.

North Carolina
Reviewed December 14, 2016 via mobile

We stayed last night at the DoubleTree Hilton Fort Smith AR. We brought our service dog with us and he was greeted with a treat just for him. They accommodated us with a handicapped accessible room and warm cookies. The staff were so friendly and made sure to have a welcoming smile the entire stay. We forgot toiletries and they...

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Helpful?
Thank stellarchik_1984
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you so much for staying with us. We're so delighted that you enjoyed your experience as well the service provided by the hotel wonderful staff. We look forward to having you stay with us again very soon! Best regards.

Piedmont, OK
Reviewed December 13, 2016

Our family stayed here for a robotics competition in early December. The rooms are beautiful and very clean. Our room was surprisingly quiet even though it was right next to the elevators. The beds are comfortable. The staff was friendly and extremely helpful. The only drawbacks are the two very small elevators to serve seven stories of hotel rooms, which...

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Helpful?
Thank Odyssey2002
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you so much for much for choosing the DoubleTree by Hilton for your recent visit to Fort Smith. We sincerely appreciate the nice comments regarding the hotel and staff. The hotel is very fortunate to have such wonderful staff in its employ. We pride ourselves on providing great service and accommodation. Your concerns have been addressed by the hotel...

Bethel Heights
Reviewed December 7, 2016

We were in for the night and chose this hotel because of the walking distance to Garrison Ave. We were very impressed with the renovations and loved the room! Very clean and extremely comfortable! We will be back next time we are in town!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank KimKinney
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

We are delighted to hear you enjoyed your stay and look forward to welcoming you back again soon. Thanks for sharing your experience. Best regards

Reviewed December 5, 2016

I've been to this location several times, and I always enjoy it. The rooms are nice, the lobby is very spacious and inviting, and its upkeep is nice. It's now a DoubleTree by Hilton, and they seem to have done well to update it. However, during my stay there was a lot of trouble with connecting to the Wi-Fi. I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Caleb M
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to share your experience. We are sorry to hear about the inconveniences you experienced with the Wi-Fi connection. We appreciate you sharing your feedback and we will review it with our management team. We look forward to the opportunity to welcome you back again in the future and to continue to provide a five...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of historic Downtown Fort Smith, DoubleTree by Hilton Fort Smith City Center is the perfect choice for business, leisure and group travel. Wake up with an morning swim in our pool or work out in our fitness room, stay connected with complimentary WIFI, enjoy cocktails and dinner at our on site restaurant and bar, or just relax and unwind near our cascading waterfall. This newly renovated hotel boasts stylish décor, modern conveniences and the best in southern hospitality. Conveniently connected to the Fort Smith Convention Center, DoubleTree by Hilton Fort Smith City Center is the perfect place for business meetings, weddings, or social events. State-of-the-art audiovisual technology, exceptional cuisine, and impeccable service come standard with any function you book. ... more   less 

Additional Information about DoubleTree by Hilton Fort Smith City Center

Address: 700 Rogers Avenue, Fort Smith, AR 72901 (Formerly The Executive Hotel at City Center)
Location: United States > Arkansas > Fort Smith
Price Range: $109 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Fort Smith City Center 3*
Number of rooms: 255
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Fort Smith City Center staff and other travelers.
5 questions
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Bismarck, Arkansas
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Fort Smith City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room away from the elevator”
 of 5 bubbles 221kennethr, 2 weeks ago | Read review
“The only stairwell that has inside access is in a conference room near the concourse leading to the Convention Center.”
 of 5 bubbles Odyssey2002, Dec 13, 2016 | Read review
“Limited quantity of elevators, so rooms nearer to the elevators might help with less wait time.”
 of 5 bubbles C286STdonnad, Dec 5, 2016 | Read review
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