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Country Inn & Suites By Carlson, Savannah Gateway

#39 of 112 Hotels in Savannah
Certificate of Excellence
GreenLeadersSilver level
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Country Inn & Suites By Carlson, Savannah Gateway
Country Inn & Suites By Carlson, Savannah Gateway
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759 Reviews from our TripAdvisor Community

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Showing 753: English reviews
1 review
2 of 5 stars Reviewed 4 days ago NEW

The only reason it is not rated as terrible is because my kids enjoyed the pool and the continental breakfast...most notably...the waffles. Regarding the room we had.... I felt like I had been duped by the management because we asked for a room at the end of the hall where it was quieter and was placed in a room with... More 

Helpful?
Thank Yolanda D. E
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review

Dear Valued Guest, Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel. Again we apologize... More 

Waldorf, Maryland
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We stopped for a one-night stay on our way back from Orlando. Having stayed here before the renovations, I thought we would take a chance to see if things have changed. Well, check-in was fine and they have updated the lobby and hotel rooms. However, there are still a few things that could be repaired or replaced. The lamp shades... More 

Helpful?
Thank darcy56
MasterkeyHotels, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review

Dear Valued Guest: Thank you for taking the time to post a review of our property. Please accept our sincerest apologies for the inconveniences that you experienced during your time with us. The management team reviewed your comments and have taken the appropriate actions to resolve the problems you described, in an effort to improve our guest experience. Thank you... More 

Farmington, Minnesota
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Room was good, clean and accommodating. The staff was not helpful in fixing our TV issues. After the third day it finally got fixed. The pool is much smaller than the pictures. Water had too much chlorine your eyes burned being around it. It was not as clean as you would expect. Breakfast was good. It is also roughly 15... More 

Helpful?
Thank Joe E
MasterkeyHotels, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review

Dear Valued Guest: Thank for such a kind review. We are happy to hear that you found the room to be clean and accommodating, however, we do apologize for inconveniences you faced during your stay. It appears that there was a lack of communication between the front desk staff and maintenance. The management team has reviewed your comments and the... More 

Hephzibah
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stay at Country Inn and Suites in other cities and this one was ok, but not up to the high standards of the chain. We were staying the entire weekend and had to call them to clean up the room, the air conditioner fan would never cut off, therefore the room always seemed damp. It was convenient to... More 

Helpful?
Thank metterb
MasterkeyHotels, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review

Dear Valued Guest: We apologize that we failed to meet your expectations on your recent stay with us. Your comments have been addressed to the management team and the entire staff to ensure that these type of situations are handle differently in the future. We hope you will give us another chance to serve you again in the future. Best... More 

Savannah GA, United States
1 review
1 of 5 stars Reviewed 1 week ago

The management staff at this hotel, specifically Toiya, Director of sales and the hotel manager AB, are the worst I have encountered at any hotel. I made a reservation and within 24 hours I tried to cancel it. They cancelled the reservation but would not give me a refund. How bad is that . They charged my credit card for... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Yvette E
MasterkeyHotels, Marketing Agency at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review

Dear Valued Guest, We apologize for the inconvenience caused by our staff. I have shared your feedback with our management team and will take care all the required actions to solve such issues and assure you that one of our management team member will contact you with resolution of your concern. Please know we value your business and use comments... More 

Upper Marlboro, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed one night at this location. Restaurants were in walking distance which was great. The room needed a good carpet cleaning job. The bath tub needed to be replaced or thoroughly cleaned with bleach. The free breakfast was very good. A good variety of items for everyone.

Helpful?
Thank Dramajames
MasterkeyHotels, Guest Relations Manager at Country Inn & Suites By Carlson, Savannah Gateway, responded to this review

Dear Valued Guest: Thank you for providing us with feedback from your recent stay. It's great to hear that our staff demonstrated fantastic customer service, however I do regret that you faced several inconveniences during your stay. I have communicated these issues with the appropriate department heads to ensure they are looked into and corrected in a timely manner. Once... More 

Mount Kisco, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is located just off I95, very easy to get to. The staff were very accommodating, as I asked in advance for a ground floor room and was given one (my dog doesn't like elevators). The night staff were very friendly. We checked in around midnight on our trip from New York to Miami. The breakfast was typical, the... More 

Helpful?
Thank William H
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I was put out from the start. Signs indicating location are non existent except from a back street. The homeless man digging in the garbage at the neighboring auto detailing establishment freaked me out a bit. Check in was standard. Upon entering our room, the heat was ridiculous. I immediately turned the AC on high and the temp down. 2... More 

Helpful?
Thank Meanmom13
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the New Country Inn & Suites Hotel in Savannah. With a convenient location just off I-95 and services designed for a productive stay, the brand-new 100% non-smoking facility Country Inn & Suites Savannah Gateway Hotel is the ideal choice for business and leisure travelers. Our Savannah, GA hotel's guests can take advantage of free high-speed, wireless Internet access, a complimentary breakfast buffet and on-site facilities like a Fitness Center and Business Center. Each of our Savannah hotel rooms features a microwave, a refrigerator and modern furnishings for guests' comfort. Plan your stay today and experience one of the best hotels in Savannah, Georgia. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Savannah Gateway

Address: 16 Gateway Boulevard East, 16 Gateway Boulevard East, Savannah, GA 31419-7554 (Formerly Clarion Inn & Suites )
Location: United States > Georgia > Georgia Coast > Savannah
Price Range: $89 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Savannah Gateway 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Clarion Inn & Suites Savannah Hotel Savannah
Clarion Inn And Suites Savannah
Clarion Hotel Savannah
Clarion Savannah
Savannah Clarion
Hotel Style:
#3 Green Hotel in Savannah
#8 Best Value Hotel in Savannah
#24 Family Hotel in Savannah
#33 Business Hotel in Savannah
#34 Romantic Hotel in Savannah
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