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SpringHill Suites Savannah Airport

1 Jay R Turner Dr, Savannah, GA 31408-8070
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Guests1 room, 2 adults, 0 children
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SpringHill Suites
$101
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Traveler (80)
Room & Suite (53)
Dining (6)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Free airport transportation
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Breakfast buffet
Airport transportation
Shuttle bus service
Meeting rooms
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Safe
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Hotel links
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Location

Full view
36Car recommended
Grade: 36 out of 100
26Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
292Reviews3Q+A41Room tips
Traveler rating
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Popular mentions
The room was dirty. The mattress old. The worst room ever for 2 nights. Never cleaned or made the beds. Since we used rewards points, we felt they gave us the worst room. The floor in the bathroom was dirty. Shampoo and conditioner for only 1 person. Needed vacuuming. Furniture and bedding shabby.
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Response from SHSI95, Manager at SpringHill Suites Savannah Airport
Responded 1 week ago
We apologize that your room was not up to your satisfaction. We would have been more than happy to correct this issue, if we were notified. Providing a fresh and clean environment is one of our top priorities. Also,regardless if you used your points or paid cash, we would not want to give anyone a room that was not satisfactory. Every guest is important to us and we strive to provide each guest with exceptional service and a clean room. Thank you for your valuable feedback.
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My family & I (14 in total) booked to stay here 3 nights on a little family vacation. On the 2nd night there someone had the hall smelling like marijuana and the following happened. (still waiting on some sort of refund...) My brother had ordered food from DoorDash at 1am and the next thing he knows there is a "manager" (we later discovered the title was self-given in the moment) with 2 police officers wanting to "escort them off the premises." This was before any vetting of her own was done on the matter, we figured out later she lied on the Door dash person to make this false claim. My brother gave the officer permission to come in and check in which the officer went in and confirmed it wasn't from that room. The following morning staff went to my brothers room and asked if they needed anything quite early (before 8:30), he responded towels. ...No towels were delivered from 8am -12 pm and we (my family) left around noon (note-this is after the staff typically makes their morning rounds), when we returned the towels had been placed in the room after they had ALL morning to deliver the towels, why wait until everyone is gone to enter the room you believed drugs were in? The following morning we talked to staff who said we would get a some sort of refund the morning of checkout, 2 days later nothing. and no one has followed up with any of us. As there are plenty of competitors around them, the next time we will gladly spend our time and money there instead.
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Response from SHSI95, General Manager at SpringHill Suites Savannah Airport
Responded 1 week ago
Thank you for your review, as per our phone conversation I am in the process of reviewing this situation. I apologize for any inconvenience, But please know that we follow up on complaints which lead to the room in question. We apologize about the towels, the staff would bring around towels when towels were made available to fill all their rooms if they were not requested immediately, usually the staff fulfills all towels to rooms at the same time when closing the rooms for the day.
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I stayed in a king suite on the first floor looking out onto the parking lot. I don't like a firm mattress, but this one was spongy soft, like sitting on foam. The hotel seems well used. The room was clean, but there were several little things. The housekeepers put the bottom sheet on inside out. The fan in the bathroom was loud and rattled when running. There was no body lotion left in the room. The free breakfast offered variety, but nothing was that great, just okay. When I entered the hotel there was a very strong smell of chlorine, so I knew they had a pool. :)
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Response from SHSI95, GSM at SpringHill Suites Savannah Airport
Responded Aug 11, 2019
Thank you for your honest review of our hotel. We will take all mentioned into consideration. We appreciate your business and hope to see you again when your travels bring you to Savannah, GA.
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Stayed here for 2 nights for a basketball tournament. Everything was clean, staff was helpful, and the cookies in reception are delicious. Lots of choices for food nearby and extremely accessible to I-95. Definitely would book here again. Only 3 stars because the rooms are slightly dated and the door keys can be fidgety.
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Response from SHSI95, Manager at SpringHill Suites Savannah Airport
Responded Aug 9, 2019
Dear JRayRey, Thank you for your valuable feedback. We definitely appreciate the positive comments. Also, we are in the process of planning our renovation for next year. We hope to serve you again if your travels bring you back to Savannah.
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My review is for a family overnight driving from here to there. This property is easy I-95 access and fits the need. My 5-star rating is based on this need for a family-budget friendly hotel, and certainly isn’t relative compared to a Ritz. PROs - minutes off of I-95 - friendly staff and welcome - spacious room for a family to crash - breakfast included - clean property - food nearby CONs - mediocre shower pressure (I’m stretching for things here ...) This is a great option to be close to the airport or I-95.
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PRICE RANGE
$115 - $167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites savannah airport hotel savannah, savannah springhill suites
LOCATION
United StatesGeorgiaGeorgia CoastSavannah
NUMBER OF ROOMS
92
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