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Things are not as they are written and appear. We checked in one day ago only to find we had no hot water. This review is in several stages.
1. No Hot water, we called to report immediately. The front desk stated they would send...More
Thank Clavon H
Response from renhar, Guest Experience Coordinator at Renaissance Baltimore Harborplace HotelResponded March 1, 2018
Thank you for staying with us and for taking the time to complete a review. I do sincerely apologize for the issue with the hot water in your original guestroom and the necessary room move. An upgraded room was provided for the inconvenience. My apologies...More
I’m here for a conference, and due to health reasons have a restricted diet (vegan). All the vegan lunches had been given away... but the Senior Banquet Manager (Loris) came to my rescue. I was content with an apple, but he got something from the...More
1 Thank KChamis
Response from renhar, Guest Experience Coordinator at Renaissance Baltimore Harborplace HotelResponded 4 weeks ago
Thank you for sharing your experience. I am so happy to hear that Loris was able to make sure you were taken care of. We strive everyday to make our guests feel special. We hope to see you again soon!
I stayed here recently on a business trip and had a great stay
Lobby was very nice
Check in was fantastic
Lobby bar and concierge both very nice
Great location for downtown and/or tourist things
I had a very reasonable rate which was nice
Excellent staff from front desk, breakfast staff to valet! All extremely helpful and friendly. Rooms clean and spacious. Front desk offered local restaurant suggestions. Breakfast staff helpful even past breakfast service time. Valet asked if we needed directions out of the city.
A couple of years ago I stopped in the lounge/café for a bite to eat. I was served by Yusef. To my surprise I stopped by again and just by chance he was there! He gave such great service in 2014, I thought can he...More