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Royal Sonesta Harbor Court Baltimore

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550 Light St, Baltimore, MD 21202-6099
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (594)
Room & Suite (291)
Dining (112)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Sonesta Harbor Court Baltimore
Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 74 hotels in Baltimore
Location
Cleanliness
Service
Value
Travelers' Choice
The Royal Sonesta Harbor Court Baltimore is a 2020 AAA Best of Housekeeping award winning hotel, ideally situated on the picturesque waterfront of the Inner Harbor. The hotel is a short walk from the downtown business district and the city's best attractions, including the National Aquarium, Oriole Park at Camden Yards, American Visionary Arts Museum, The Maryland Science Center and historic Federal Hill. Many guestrooms and each of the hotel's 21 suites offer stunning views of the Inner Harbor
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Room & Suite (291)291
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Raquetball
Squash
Children's television networks
Paid private parking on-site
Wifi
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Happy hour
Kids' meals
Wine / champagne
Vending machine
Aerobics
Walking tours
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbor View
Languages Spoken
English, French, Spanish
2,001Reviews44Q+A100Room tips
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Popular mentions
Caroline wrote a review Jan 2
1 contribution
We had an awful experience at our time at this hotel and felt extremely scared. After security tried to end a loud party, cops were eventually called to help. Super loud music, tons of drunk people, and during COVID-19? We complained and were asked to move so we could get some peaceful sleep. The security made us take a secret way out in fear of our safety. (SCARY) We woke up at 12:05AM to the sound of someone breaking into our room. We were thankful the extra lock was there or someone would have been in our room. The person kept trying to get in and my family was holding the door while my mother was calling the front desk and 911. How did they have our key to our room? Where did that person go? Who was the person with? Absolutely terrifying and management was very slow to react and made it sound like not a big deal. Please check security footage and find this person. Short black hair with bangs. We moved hotels and waited till the security guard and cops escorted us out. We are extremely disappointed in this hotel and scared out of our minds. DO NOT STAY AT THIS HOTEL!!
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Date of stay: January 2021Trip type: Traveled with family
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Response from Bob Haislip, General Manager at Royal Sonesta Harbor Court Baltimore
Responded 2 weeks ago
Thank you for sharing your experience with us. I sincerely apologize for the series of incidents that resulted in the unfortunate experience you've described. We do have a very specific protocol in regards to guestroom noise issues that we do share in our welcome letter to all of our guests, which resulted in our eviction of all guests in the noise-making room. We continue to investigate the situation with someone trying to enter your room and I apologize for the terrible fright that caused. I know Ramond Sneed, our Director of Operations, has reached out to you directly, and he continues to investigate the circumstances from that evening. Thank you for your patronage and we hope you will give us another chance in the future to ensure a far better experience. Please contact me directly when you are ready to return to the Inner Harbor area. Best Regards, Bob Haislip General Manager (410) 347-9707 bhaislip@sonesta.com
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Tribe93 wrote a review Feb 2020
Manassas, Virginia636 contributions138 helpful votes
Hotel's Favorite
Stayed here 4 nights while in town for a conference at the Convention Center. Nice size room with refrigerator and safe. Good wifi -- free when you join their rewards program. Easy walk to convention center. Located directly across the street from Inner Harbor and visitor center. Many restaurants and tourist attractions nearby. Staff extremely friendly and helpful. Note that self park is $30 per night. Would definitely stay here again.
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Date of stay: February 2020
Value
Location
Service
Trip type: Traveled on business
1 Helpful vote
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Response from Bob_Haislip, General Manager at Royal Sonesta Harbor Court Baltimore
Responded Feb 26, 2020
Thank you for staying with us at Royal Sonesta Harbor Court Baltimore while attending a conference at the Baltimore Convention Center, which is located 3.5 blocks from the hotel. Our stylish, well-appointed guestrooms are the largest in our Inner Harbor neighborhood, and boast more than the expected amenities. All guests receive free Wi-Fi, but members of the free Sonesta Travel Pass loyalty program receive an upgrade to a faster tier of Wi-Fi. We appreciate the comments about our terrific team, and I am glad that my staff took great care of you over the course of a 4-night stay. We look forward to hosting you again the next time you visit the Inner Harbor!
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India H wrote a review Dec 2020
1 contribution1 helpful vote
Worst experience ever. On December 4th (my birthday) I booked a stay at the Royal Sonesta in a presidential suite. My stay was nothing less than surprising. There were about 5 guest including myself in the suite at the time. I got a knock at the door from security stating they received a noise complaint. During my time inside the suite there wasn’t any loud noise. I didn’t have a speaker in the room music was being played from a phone and the only game that my guest were playing was uno. Security stated he had to come up about the noise level and if another complaint was received that everyone including myself would have to leave. About 30 mins after the encounter with the security guard i went to the parking garage to retrieve items from my car on my way back to the suite I cross paths with the same security guard again and asked if he was coming from my suite. He stated yes they received another noise complaint and the guest that filed the noise complaint actually packed their things and left. Security confirmed that I also had to leave as well as my guest. I didn’t understand why I was still asked to leave after the guest had already made their exit. Security stated that it was protocol. Me and my guest were asked to leave at or around 3am. In the beginning as stated this was something that was planned for my 28th birthday I am staying in a suite enjoying my time I didn’t think that me booking with this hotel for the first time would require me to be as quiet as a mouse during my stay. Would not recommend.
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Date of stay: December 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Bob Haislip, General Manager at Royal Sonesta Harbor Court Baltimore
Responded Dec 18, 2020
Thank you for choosing Royal Sonesta Harbor Court Baltimore for your birthday, and for sharing your experience with us. Our hotel values our ability to ensure our guests a peaceful night's rest. When we receive a complaint from a guest that there is noise on the guestroom floor that is causing disturbance, we investigate. If we are able to confirm an inappropriate level of sound, we address the issue with the room making the noise. At that point we let our guest know to dial down the noise level and that if we receive another complaint, we will ask them to leave the hotel. We execute this protocol in order to ensure a good night’s rest for all of our guests, which we believe is a fair and reasonable expectation while a guest at Royal Sonesta Harbor Court. As you've described in your comments, the noise level that was disturbing other guests took place at approximately 3:00 am. The guest staying nearby your accommodations left the hotel, and later provided feedback about how your late-night celebration cost them a full night's sleep. As you would imagine, we did not charge that guest for their stay and we lost revenue and a loyal guest as a result of the noise levels coming from your suite. We do host events for guests celebrating a special event and we require that these celebrations be held in private event rooms that are not on the same floors as our guestrooms. These plans are made in advance through our sales and catering team. Our guestrooms and suites are intended solely as overnight accommodations.
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GulfExplorer wrote a review Nov 2020
Lafayette, Louisiana41 contributions2 helpful votes
We stayed 3 nights before we moved to a Johns Hopkins hotel. Location was great. Personnel was helpful and professional but lacked sincerity. We had no housekeeping due to Covid. Magnifying mirror in bath didn’t work properly. I had to ask for new towels twice. I requested a bar of soap. Instead, I received 4 bottles of shampoo and 2 bottles of shower gel. If we come back to Baltimore, we will not stay here again.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Bob Haislip, General Manager at Royal Sonesta Harbor Court Baltimore
Responded Nov 23, 2020
Thank you for choosing Royal Sonesta Harbor Court Baltimore. I'm glad you enjoyed the gorgeous views of the beautiful Inner Harbor from your harborview accommodations, but I apologize that your overall experience did not meet your expectations. Like nearly every other hotel in the region, we have suspended housekeeping service for guests who are staying for multiple nights, in order to ensure the safety of both our guests and our team by not having our guests enter an occupied guestroom. We are happy to deliver towels and bath amenities to the guestroom door. It is certainly disappointing to read that we failed to deliver the correct items to your door following your request. I also apologize that our team did not convey our sincerity while assisting with your requests; we take our guests' satisfaction quite personally, and rarely do we fall short of the mark. I hope that you will reconsider and allow us the opportunity to ensure a far better experience the next time you visit Charm City.
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Ella 192 wrote a review Oct 2020
Yonkers, New York3 contributions1 helpful vote
I had to travel with my family in the middle of a pandemic, and they guarantee cleanliness and the room was filthy, and we found a bottle of urine behind the curtain. Dirty, Dark, horrible. Don't believe the pictures! Terrible place! Don't put your families in danger! They do not follow the cleaning rules.
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Date of stay: October 2020
1 Helpful vote
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Response from Bob Haislip, General Manager at Royal Sonesta Harbor Court Baltimore
Responded Oct 7, 2020
Thank you for choosing Royal Sonesta Harbor Court Baltimore. I apologize for the experience you had during your stay, and both my Director of Housekeeping and I have reached out to you and left messages in an attempt to speak directly with you, and we have not yet heard back from you. I'd appreciate the opportunity to offer you an apology over the phone, as well as hear more details about your findings and experience. I hope we have the chance to talk soon! Best Regards, Bob Haislip General Manager 410-347-9707 bhaislip@sonesta.com
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PRICE RANGE
$164 - $340 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental harbor court baltimore hotel baltimore, intercontinental baltimore
LOCATION
United StatesMarylandBaltimore
NUMBER OF ROOMS
203
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Frequently Asked Questions about Royal Sonesta Harbor Court Baltimore
Which popular attractions are close to Royal Sonesta Harbor Court Baltimore?
Nearby attractions include Historic Ships in Baltimore (0.2 miles), Top of the World Observation Level (0.3 miles), and USS Torsk (0.3 miles).
What are some of the property amenities at Royal Sonesta Harbor Court Baltimore?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Royal Sonesta Harbor Court Baltimore?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Royal Sonesta Harbor Court Baltimore?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Royal Sonesta Harbor Court Baltimore?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Royal Sonesta Harbor Court Baltimore?
Conveniently located restaurants include Sullivan's Steakhouse, Tir Na Nog Irish Bar & Grill - Baltimore, and Bubba Gump Shrimp Co..
Are there opportunities to exercise at Royal Sonesta Harbor Court Baltimore?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Royal Sonesta Harbor Court Baltimore located near the city center?
Yes, it is 0.3 miles away from the center of Baltimore.
Are any cleaning services offered at Royal Sonesta Harbor Court Baltimore?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Sonesta Harbor Court Baltimore offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Sonesta Harbor Court Baltimore?
The staff speaks multiple languages, including English, Spanish, and French.