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Comfort Inn & Suites Baltimore Inner Harbor

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120 E Lombard St, Baltimore, MD 21202-5541
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (320)
Room & Suite (276)
Dining (66)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 74 hotels in Baltimore
Location
Cleanliness
Service
Value
A Contemporary Downtown Baltimore Hotel, The Brookshire Suites, BW Signature Collection, is a blended combination of Baltimore's urban spirit and the vibrant energy that comes from its community. We have crafted a lifestyle boutique hotel that welcomes you to Baltimore. Industrial elements, bold black and white photographs of local artists and street inspired art celebrate the creativity and speak to the hotel's artistic and unique feel. Charm City is alive and on the walls, thanks to local artist, Michael Owen the creator of the Baltimore Love Project. The lobby is home to RedBAR, where you can experience the local flavors of Baltimore by enjoying coffee, craft beers and local wines. Settle into the communal space and enjoy light conversation with fellow travelers or play board games while enjoying music.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Bar / lounge
Breakfast buffet
Snack bar
Vending machine
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English
1,158Reviews37Q+A100Room tips
Traveler rating
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  • 56
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Popular mentions
K T wrote a review Jan 19
4 contributions
With such a great staff to greet this hotel will become a joy. Right now there's much work to be done on carpet, paint, signage and amenities. Location great... minutes from the harbor by foot ... no parking. Again great staff!!!
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Date of stay: January 2021Trip type: Traveled with family
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Response from Kamal Rayavarapu, Owner at Comfort Inn & Suites Baltimore Inner Harbor
Responded 6 days ago
Dear Kt, Thank you for your feedback. We appreciate the time you took to fill this out. We hope you come visit us again. Once again thank You. Kamal
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Chelsie wrote a review Jan 17
1 contribution
When I first called to make my reservation, the service provided from the young woman working the front desk (01/16/2021 aprox: 7:15am) was beyond satisfactory. She assisted me with booking my reservation. She was pleasant, polite and very helpful. I would like recognize her for the excellent service, however I didn’t catch her name. Later that evening, I was welcomed back to the hotel, by the new shift as well as the Hotel Manager (Kahlim sp). Again, all of the employees I spoke with were more than helpful. Provided information I needed about the hotel it’s self, the fact that it’s a %100 smoke free property, altercations that have been put on their policies in order to meet the Covid guidelines implemented by the state. Management was also kind enough to walk me through a step by step process on how to work the new key-card system, the new renovations and some of the amenities that were near by. I am more than happy with the service that was provided to me throughout my stay. The employees kind, courteous, and positive attitudes paired with a clean beautiful well set room is what’s going to bring me back to this establishment.
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Kamal Rayavarapu, Owner at Comfort Inn & Suites Baltimore Inner Harbor
Responded 6 days ago
Dear Chelsie, Thank you for your feedback. We appreciate the time you took to fill this out. We hope you visit us again. Kamal
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Frank V wrote a review Jan 12
Texas Gulf Coast, Texas1 contribution
Very nice place. Staff was very nice and polite. Very clean.I live in Ocean City had surgery done at John Hopkins and stayed at the Comfort Inn. When I come back for my follow-up I will definitely be staying there again.
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Date of stay: January 2021Trip type: Traveled solo
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Response from Kamal Rayavarapu, Owner at Comfort Inn & Suites Baltimore Inner Harbor
Responded 1 week ago
Dear Guest, Thank you for taking the time to fill out your feedback. We are happy that we could make your stay comfortable. We hope to see you again. Kamal
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kay wrote a review Jan 11
Clayton, North Carolina1 contribution
It was a very convenient hotel. Prices are fair. HOWEVER, the hotel kind of gives off a creepy vibe once you begin to get to different levels. My key card stopped working multiple times but it wasn't that big of a deal because someone was always at the desk which was helpful. As far as the rooms go? It wasn't terrible, however the bathrooms were unsettling. The rooms could've been cleaned better and more up to date.
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Date of stay: January 2021
Rooms
Location
Service
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Response from Kamal Rayavarapu, Owner at Comfort Inn & Suites Baltimore Inner Harbor
Responded 2 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kamal Rayavarapu General Manager
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marinexbiologist wrote a review Dec 2020
Maryland1,029 contributions81 helpful votes
I was admittingly incredibly annoyed with this place when I first arrived but that slowly improved throughout my stay here. I did not do the best research on this place prior to staying here so I found it difficult to locate - please note that most things associated with this hotel refer to it as "Brookshire Suites”, rather than Comfort Inn. What bothered me the most was the parking situation. A hotel representative advised me that they cancelled all their parking contracts because of COVID-19 so there is no hotel-associated parking. Your options are to park in the limited street parking or the Arrow parking garage across from the hotel along Calvert Street. Prepare to blow out large sums of cash on this one as they have no entry/re-entry policy. This means you could be stuck paying $50-75 per day depending on how many times you come and go. (5+ hours is $23) BUT overall it was a nice hotel. The rooms and building is older but they are still nice, spacious, and clean. I appreciated how quiet the rooms and main hallways were. The heater wasn't working in our first room but the staff quickly upgraded us to another room. A+ for customer service. I would definitely stay here again but I would park once and then walk, ride share, subway the rest of the trip to minimize parking fees.
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Date of stay: December 2020
Location
Service
Sleep Quality
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Response from General Manager, General Manager at Comfort Inn & Suites Baltimore Inner Harbor
Responded Dec 17, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
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Previous
PRICE RANGE
$99 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brookshire hotel baltimore, brookshire suites
FORMERLY KNOWN AS
Brookshire Suites Inner Harbor, BW Signature Collection
LOCATION
United StatesMarylandBaltimoreDowntown
NUMBER OF ROOMS
97
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Frequently Asked Questions about Comfort Inn & Suites Baltimore Inner Harbor
Which popular attractions are close to Comfort Inn & Suites Baltimore Inner Harbor?
Nearby attractions include Historic Ships in Baltimore (0.2 miles), Top of the World Observation Level (0.2 miles), and USS Torsk (0.3 miles).
What are some of the property amenities at Comfort Inn & Suites Baltimore Inner Harbor?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Comfort Inn & Suites Baltimore Inner Harbor?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn & Suites Baltimore Inner Harbor?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Comfort Inn & Suites Baltimore Inner Harbor?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Comfort Inn & Suites Baltimore Inner Harbor?
Conveniently located restaurants include The Capital Grille, Fogo De Chao Brazilian Steakhouse, and Peter's Pour House.
Are there opportunities to exercise at Comfort Inn & Suites Baltimore Inner Harbor?
Yes, guests have access to a fitness center during their stay.
Is Comfort Inn & Suites Baltimore Inner Harbor located near the city center?
Yes, it is 0.1 miles away from the center of Baltimore.
Are any cleaning services offered at Comfort Inn & Suites Baltimore Inner Harbor?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Comfort Inn & Suites Baltimore Inner Harbor?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Comfort Inn & Suites Baltimore Inner Harbor offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.