I took some time to travel to The Ivy Hotel to relax after a stressful few months. From the spa, to the restaurant, to the room, tea in the morning and afternoon, I feel revived and transformed from the superior care and love felt from every person working in the hotel. A great experience.
My husband and I stayed at the Ivy Hotel for our 11th wedding anniversary. The hotel recently had reopened after its pandemic-related closure, so its staff was still making adjustments and repairs. However, this didn’t detract from the charm and luxury of the stay. Every staff member we encountered was professional, friendly, dedicated, and gracious, including managers’ Joshua and James, our driver, the spa manager and her team, food servers, and housekeeper. We paid the inclusive rate, which included gratuity, luxury car service, breakfast and afternoon tea, and full housekeeping/turndown service; the rate was pricey but worth the worry-free experience. We stayed in Suite 17, a spacious attic room filled with romantic character (draped bed, daybed, fireplace). The suite's bathroom, with its slanting ceiling and round window over the soaking tub, was spa-like and dreamy. Also, this suite had a spacious foyer and closet space galore as well as a private office across the hall. Overall, I'd highlight the following from our stay: + beauty and history of the hotel + location of the hotel: Well-lit neighborhood with beautiful architecture + fun and relaxing time at the hotel spa: We loved the Hot Toddy Foot Ritual. + tasty food options (breakfast, afternoon tea, kitchenette wine and snacks) + complimentary movies and a solid selection of popular cable channels…
While the staff was great, the accommodations need improving. Hotel needs  to monitor suite/rooms to assure sinks are completely un-clogged and televisions work as promised,  one and two-person jacuzzi tubs (and separate shower) should be standard for Luxury Hotels,  breakfast, lunch, dinner, and snacks should be included for Luxury Hotels,  courtesy-car accommodations should be timely with pick-up and drop-off times,  eliminate staff repeatedly saying "This is a non-tipping hotel" since tipping by Luxury Guests is desired and done when there is great service, and  when shortcomings are brought to the Luxury Hotel's attention, the hotel should extend an overnight "make-up" future visit with all shortcomings eliminated.
The people here are the most valuable part of this property. There is a difference between people who attend to you because they are paid to do so versus those who are kind to you because they care. I truly believe the staff here care and it permeates.
My wife and I just spent the most wonderful days living like “Downton Abby” ™. The IVY in Baltimore, MD, is fantastic. The service, the food, the service; your every wish is accommodated. This property is right out of the old English countryside as my British wife can attest. Somewhat pricey, it is worth every penny. Whether staying for a football, basketball, or baseball game they will insure your transportation to and from as well as dinner reservations and transportation. Prime Rib, fantastic restaurant, is on the same block. Come and share what we enjoyed. Magdalena, their own, on-site, 5-star restaurant will open on the 9th (Oct). Sig: Richard H. Klippert Jr. LCDR, USN, Ret; WWA; IBI