Backstory: My husband had training in the city from Friday to Sunday, so I booked a room for a couple of nights at the Delta Marriot a few blocks away. Thursday morning he tells me that we should get a room that night, since his training started super early Fri morning and we live a couple of hours away. I checked Marriot to see if we could check in that night and add it to our reservation. They wanted 300 bucks for Thursday night so I said no way. Which led me to booking this hotel. I ended up getting the king spa room for a few extra bucks. I kick myself for not booking this room for the entirety of our stay. The entire staff that I encountered (from the valet to the security guy in the lobby to the lady & gentleman at the front desk) were professional and SO friendly. The lobby and hotel itself is gorgeous- those stairs and stained glass windows are amazing. There were hand sanitizers, bunch of signage & everyone was wearing masks and social distancing. But the soaking bath tub alone is worth it. I was so wrinkly and pruney by the time that I forced myself out of that bath that it was bordering on uncomfortable. Even though it fits 2 people (or possibly more!), I shut the door, dimmed the light and just layed there alone, in complete stress-free bliss. It was magical. I told my husband that if he doesn't get me that tub for our own home, I will divorce him. The shampoo, conditioner & body wash smelled so good and they weren't those cheap little ones you get at other hotels. The view was nice and the ceilings were so high! And I LOVE the paint color on the walls in the room- like a royal blue. We arrived a little too late to order room service from the restaurant downstairs, so we ordered delivery no problem. Check out was a breeze! The next 2 days at the Marriot were so disappointing that we wanted to check out early and go back to this hotel. I even checked but unfortunately for us the king spa room we had was already booked so we sucked it up and stayed at the other hotel. I won't get into their negatives, but let's just say that I will only be staying at Monaco hotel whenever I'm in Baltimore.…
The Monaco went above and beyond making the stay a night to always remember. Champagne 🍾 & Rose Petals 🌹 spread throughout. The best night ever. The room was extra large with the bathtub being the center of attention. Super nice room.
Upon reading a lot of mixed reviews on this hotel, we had a wonderful time. Our room (deluxe king) had a great view of the city, was spacious, bathroom is really nice. Everything was pleasant. The hotel itself is beautiful; saturated with historic charm and beautiful architecture. You can't beat the cost of this hotel. We walked to the inner harbor every day that we were in Baltimore from our hotel. Many restaurants, coffee shops, etc., around the hotel. The only issue we had was self parking. Difficult to navigate the parking garage, as the entrance wouldn't scan our code from our phone. Other than that, even with Covid-19 protocols, amenities were great, location convenient, room clean and hotel beautiful.
Would I stay here again? yes Lovely heritage setting. The room was clean, large and had high ceilings. Small fridge to put the beers in and a nice view of the city. A few wear and tear marks around the place but great value for a weekend away. Walking and Uber easy. Very friendly staff.
The only thing this hotel have is the look. It’s not worth the money of the service I receive from the staff. Nina who suppose to be a manager was not friendly at all. She lied about what she told me to cover herself. When trying to report my issues I had a hard time receiving a call from the GM Shamkin. I had to leave a message to say I’ll have to take it further in order to get a response. The staff lies to cover everything, even after I showed one staff member that the tub wasn’t working. I will never stay at this hotel again. I get better service from Holiday Inn Express when it comes to customer service. My problem is still not resolved.