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Cheaper
Average
Higher
About
4.5
#18 of 66 hotels in Baltimore
Location
4.4
Cleanliness
4.6
Service
4.3
Value
4.2
The luxurious Monaco Baltimore hotel is ideally located near the Inner Harbor. Kimpton guests enjoy unrivaled service and amenities, including free WiFi, morning coffee & tea, and wine hour.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Art Deco Style
Trendy
Languages Spoken
English
Location
2 N Charles St, Baltimore, MD 21201
Kimpton Hotel Monaco Baltimore Inner Harbor
2,200 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Kimpton Hotel Monaco Baltimore Inner Harbor boasts an elegant ambiance that captivates many visitors with its stately charm and modern touches. While guests appreciate the spacious and refined rooms, some have raised concerns about maintenance and cleanliness. While the central location is acknowledged, it doesn't always guarantee a recommendation.
Service quality varies, with reports of both commendable staff and disappointing disorganization. The historic allure and unique features like wine hour are highlights, though some guests have encountered issues with room amenities. Opinions on value are divided, as some praise the hotel's grandeur while others question the pricing.
Location
Central
Atmosphere
Elegant
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Backstory: My husband had training in the city from Friday to Sunday, so I booked a room for a couple of nights at the Delta Marriot a few blocks away. Thursday morning he tells me that we should get a room that night, since his training started super early Fri morning and we live a couple of hours away. I checked Marriot to see if we could check in that night and add it to our reservation. They wanted 300 bucks for Thursday night so I said no way.
Which led me to booking this hotel. I ended up getting the king spa room for a few extra bucks. I kick myself for not booking this room for the entirety of our stay. The entire staff that I encountered (from the valet to the security guy in the lobby to the lady & gentleman at the front desk) were professional and SO friendly. The lobby and hotel itself is gorgeous- those stairs and stained glass windows are amazing. There were hand sanitizers, bunch of signage & everyone was wearing masks and social distancing.
But the soaking bath tub alone is worth it. I was so wrinkly and pruney by the time that I forced myself out of that bath that it was bordering on uncomfortable. Even though it fits 2 people (or possibly more!), I shut the door, dimmed the light and just layed there alone, in complete stress-free bliss. It was magical. I told my husband that if he doesn't get me that tub for our own home, I will divorce him.
The shampoo, conditioner & body wash smelled so good and they weren't those cheap little ones you get at other hotels. The view was nice and the ceilings were so high! And I LOVE the paint color on the walls in the room- like a royal blue. We arrived a little too late to order room service from the restaurant downstairs, so we ordered delivery no problem. Check out was a breeze!
The next 2 days at the Marriot were so disappointing that we wanted to check out early and go back to this hotel. I even checked but unfortunately for us the king spa room we had was already booked so we sucked it up and stayed at the other hotel. I won't get into their negatives, but let's just say that I will only be staying at Monaco hotel whenever I'm in Baltimore.
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean rooms, helpful front desk & valet, soft bed, excellent heat & humidity. Warm colours and lighting make this feel more like a cozy lodging rather than a sterile hospital-like hotel. Sit-down soaker tub with jets is very much worth it. COVID has changed a few things, so now many services are by request. Front desk provided me a Keurig when I asked about a coffee maker, so I dashed over to Wal-greens and got myself some of my favourite coffee pods. Fresh towels and robes also available at guest services, everything seemed cleanly maintained. Living room suite was a great chill spot with a nice size TV. Rooms are quiet, air handling system is powerful enough to heat up the room a few degrees within minutes. I usually have temperature and humidity problems overnight, but stayed at the temperature I'd set and relative humidity at a comfortably/steady 53%. Nice city views, short walk to the Aquarium, Supano's, Walters Museum, and other harbour sites.
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Date of stay: November 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Loved this place. The lobby is unbelievably beautiful. Check in is one level above, can access either from the beautiful marble staircase or elevator. As inner circle members we were upgraded to a suite which was perfect. Corner room, doors which closed between the living area and bedroom, typical comfy Kimpton bed, bathroom with both shower and jacuzzi tub. My only complaint about the hotel is the area which is pretty gritty, not Kimpton's fault. Fully 50% of the restaurants in the area are closed, but the ones that remain are fine. Staff was friendly
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Date of stay: August 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I checked in late night after a long night at work and a long work week. I was given a accessible room and could not take a proper bath because of the wood slab in my way. Why would they put me in an accessible room, because I booked on Priceline. BOGUS!! You use those sites to help put heads in beds and help your occupancy.
The hotel is in dire need of a deep cleaning, the ice machine is not working on every floor and they should convey this at the front desk. The elevators are filthy and so is the carpet in the hallways.
I have stayed at two other Kimpton Hotels that are worthy of the Kimpton flag, I assure you that this hotel is not.
I wish I could give 0, yet this site does not give me the power.
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Date of stay: April 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here one night in Oct.2020, I realize that it's strange times to stay at a hotel and there are limitations in place. I am a Spire Elite member with IHG and I will always stay at a Kimpton if I have a choice. This hotel is in an OK part of town and you can easily walk to the inner harbor and many resturants and shops. However I would not venture out on my own after dark in the area! The building is historic and there are many ornate details in the lobby but the hotel rooms are in desperate need of some updating. The room size is fine, I had a king deluxe (no upgrade was offered at check in) but the room itself felt shabby. The safe was broken, there was a ketchup stain on the window sill and on the pull out drawer by the mini fridge. The carpet looked old and in need of a good cleaning. The bed itself was comfortable and the bathroom was in decent shape. I think the hotel could be a nice place to stay if they would put a little effort in to sprucing up the rooms so that it felt fresher.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent three nights here a few weeks ago for a graduation. During our stay, an item was removed/taken from our room. I reported the item missing to lost and found before we left. The message said we would get a call back within 24 hours. Since that time, I have left two messages for lost and found, a voicemail for the head of housekeeping, an email for the head of housekeeping, completed a request on the hotel's website and there has been zero response. The only person who has tried to help me is a front desk clerk on the other end of the text line they use to check if your stay is okay. However, when I mentioned that the item was taken, she assured me that housekeeping was not to enter our room without permission. Yet, they were in our room daily because the bed was made and there were fresh towels. We were even handed a sheet of paper at check-in stating there would be no housekeeping unless requested. The item did not go missing on its own and it is not something we carry around. It was a teddy bear that was in the bed. There is no reason sheets would have been changed for that short of stay.
The teddy bear that is missing is not an expensive item, but it has sentimental value. I am so sad that it is gone, but I am furious at the lack of response from the hotel. They have not even had the courtesy to return a call or email. I even contacted Kimpton hotels via Instagram and have not received a response. I have been a fan of Kimpton in the past, but this has soured my opinion of them greatly. Customer service seems to have gone out the window.
Oh and on top of that, no one could check me out when we went to leave. The person at the front desk did not know how to do it and didn't know how to apply my Kimpton reward mini-bar certificate.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip:Upper level
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kimptons tend to be more interesting than this particular property which honestly is lackluster. Lobby area is pretty generic with no interesting artwork or design features. Rooms are also generic, no design elements typically seen in Kimptons. Front desk is helpful and courteous though, even allowing me to access room ahead of check in time which is most appreciated. No in-room coffee/tea options - you need to go to lobby which has it available from 7am (or close to) onward. Soap dispensers in shower and lobby level bathrooms were empty. Wait time for elevators can be a bit long with only 3 available to guests. The main issue is that I could hear the neighbors as I had a connecting door option. Though they were not partying or being particularly noisy, the sound disrupted my sleep. Not sure I would return unless there was a super deal available.
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip:If you are noise sensitive, request a room that does not have a connecting room door.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Location: The hotel is located in downtown Baltimore on the corners of Charles and Baltimore street. It's an easy walk to the Charles Center Metro Subway along with the Inner Harbor and a bunch of restaurants over on Charles Street. Downtown is a little sleepy on weekends but there's nicely a Dunkin open every day right across from the hotel.
Hotel: The hotel is absolutely beautiful. A gorgeous turn of the century building in a wonderful state of repair. The lobby levels are lovely with art collections and the common areas on each floor are gorgeous too. Lots of high ceilings, good lighting, plus carpeting and art.
Check In: My brother had booked the room. He's IHG Platinum and we were told we were upgraded to a suite. Sadly it just had one bed so we had to decline. Still, nice to see upgrades are being given out.
Room: The room was really nice. Two large beds, no issues with soundproofing, Wifi worked well etc. I will say that while the bathroom was nice the shower had some of the weakest water pressure I can remember in a hotel.
Dining: There's a restaurant called B&O on the lower level but it didn't open until 8 Sunday so I didn't visit. There was of course free coffee in the lobby.
Overall a great location for downtown Baltimore.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is a beautiful building (previously HQ of a major railroad company). The staff members are uniformly professional and helpful. However the room facilities are in a poor state. One handle of the dresser is just hanging there, about to fall off. The bathroom faucets and toilet paper holder are loose. There is no coffee machine in the room although one can be ordered from the lobby. The most ridiculous thing is that in our room the TV was unplugged from the power. We had to call engineering to come and see what was the matter because we could turn on the TV! After plugged in the TV still did not show anything. Turned out that the cable was also unplugged! Even if the TV needed to be repaired from the last time it was used, housekeeping should have made sure that the TV had power and programs were showing!
We called the front desk about the parking situation and was told that the garage is a few minutes away and we can park there ourselves and the garage is for hotel guests only. When we arrived we found out that it is actually a public garage. We did not feel safe and ended up using valet parking.
We are very happy with other Kimptons we have stayed at, but this one leaves a lot to be desired.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:The hot chocolate bar in the lobby is very enjoyable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Gilligan, General Manager at Kimpton Hotel Monaco Baltimore Inner Harbor
Responded Jan 24, 2023
Thank you for sharing your experience at Hotel Monaco Baltimore. I am glad you overall enjoyed our historic and beautiful building. I am sorry for the room condition during your stay. I am happy to share the hotel will be undergoing a large renovation of all guestrooms, public areas, meetings rooms, and restaurant this year. I hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Monaco hotel in Baltimore is a landmark, in a historic building with palatial rooms and furnishings. Really something special. That is why it is also relatively expensive.
Unfortunately, prices have stayed where they were pre-Pandemic while the interior has been stripped of all amenities and service. It starts with the indifferent solo-manned checkin with a resulting long line. We were then informed that the restaurant is closed three nights a week and every day for breakfast, leaving guests to venture out into the subzero cold for something to eat and drink. Behind the reception is a fairly pitiful homemade vending machine, like in a youth hostel. In the rooms, no glassware, just plastic cups in cellophane like in a cheap motel.
The list goes on. The place is simply deserted, abandoned, with only a skeleton crew in attendance. I know COVID has impacted things, but this is absurd.
If you want your room cleaned during the day, you have to call and request that. The concept of door-hanger signs to this effect has not yet reached this hotel. And if you forget, you are told that it is no longer possible after 4 PM.
This was a major disappointment, and this hotel certainly not worthy of the Kimpton brand.
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Date of stay: November 2021
Value
Rooms
Service
Room Tip:Make sure your key card works if you are on a top floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I walked around the city freely and unencumbered for most of my stay. I could see where people would be concerned, but the citizens were generally very friendly and very nice people. Baltimore has his fair share of dicey spots. Don’t go near the Edgar, Allan Poe, birthplace or Museum or whatever they happen to be calling it.
Tuckahoe, New York945 contributions303 helpful votes
Verify with the hotel reception staff before booking. Some properties of this chain do require 21 or older ID for check in, in part because of the complementary evening wine or social hour, I am told. Always best to check with the front desk about this sort of thing before booking.
There are more places to choose from in the Baltimore area.
PRICE RANGE
$164 - $246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
monaco hotel baltimore
LOCATION
United StatesMarylandBaltimoreDowntown
NUMBER OF ROOMS
202
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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