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Pier 5 Hotel

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Pier 5 Hotel
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1,091 Reviews from our TripAdvisor Community

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Showing 1,085: English reviews
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Tygart Junction, West Virginia, United States
Reviewed 3 days ago NEW

Decided on short notice to hit Baltimore up with my Fiance for a weekend getaway. Randomly picked Pier 5 mainly due to it's central location on the Inner Harbor. The young Lady at the front desk, "Shamekia" was an excellent front person. Very helpful in every aspect, & always wore a big smile. All of the staff were extremely courteous...

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Helpful?
Thank Tee G
Daniel T, General Manager at Pier 5 Hotel, responded to this review

Tee G, Thank you very much for your positive feedback! We hope to see you again soon!

Ocala, Florida
HOTEL’S FAVORITE REVIEW
Reviewed January 30, 2017

Love that this hotel only had 3 floors. Smaller properties are best. The staff were phenomenal. A special shout out to the omelet diva, Christina and to Evette and Tyrone. The girls at the desk were friendly, courteous, efficient and professional. The executive staff were just as engaged and made sure my stay was everything that I had hoped for....

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Helpful?
Thank LeilaniW
About Hotel's Favorite Review
Daniel T, General Manager at Pier 5 Hotel, responded to this review

Thank you so much for sharing your comments. I will be sure to share these with our staff. We hope to see you again in the near future. Sincerely, Daniel T General Manager

Mechanicsville, Virginia
Reviewed 3 days ago NEWvia mobile

Hotel was not a five star for me! It was noisy from staff. We booked a room with balcony, not it was a railing with sliding glass door. No robe as the description had said. No professionalism of desk staff.

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Helpful?
Thank ToniH63
Daniel T, General Manager at Pier 5 Hotel, responded to this review

ToniH63, Thank you for sharing your feedback, it's the only way we can challenge ourselves to become better! I have following up with our housekeeping team and we will ensure our inspection process is revised to prevent this from happening again. We hope to see you soon!

Reviewed 3 days ago NEW

We came to Baltimore for a medical appointment and thoroughly enjoyed our stay at Pier 5. We found the large bedroom room clean, warm and quiet. However, the adjoining sitting area (it was a suite) had an air handler in the wall that made a low, rumbling sound, which was not offensive, but present nonetheless. The view of the harbor...

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Helpful?
2Thank Karen B
Daniel T, General Manager at Pier 5 Hotel, responded to this review

Karen B, Thank you very much for your positive feedback! Our staff prides themselves on their service. I have checked with our engineering team and the vent was handled. We hope to see you again soon.

Reviewed 6 days ago NEWvia mobile

I booked the Mystic Suite for my fiance' birthday and WOW! We came to check in where Shamekia whom I reconized from speaking with on the phone sang Happy Birthday to him. He thanked her and asked how did she know. She simply replied here at Pier5 know everything about our VIP guest. We walked in the room and couldn't...

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Helpful?
1Thank Amazin722
Daniel T, General Manager at Pier 5 Hotel, responded to this review

Amazin722, Thank you for your positive feedback! Be sure to visit us again, we're. Ow part of the Curio Collection by Hilton!

Brooklyn, New York
Reviewed 6 days ago NEWvia mobile

So as promised we came back to Pier 5 for my birthdat and was greeted by the Amazing Shameka! She remembered us from our previous stay where she amazed us. She gave us our favorite room with harbor view and put a birthday card in my room along with a bottle of wine. I was so surprise and was not...

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1Thank htstopper
Daniel T, General Manager at Pier 5 Hotel, responded to this review

htstopper, Thank you so much for the positive feedback! I'm so lucky to be part of such an awesome team! Please come back and visit us again, we will soon be part of the Curio Collection by Hilton. Daniel T

Milwaukee
Reviewed 1 week ago via mobile

Really nice location, water front, short walk to inner habor. Very friendly staffs, free beers and wines at crabby hour. Room is clean and quite, but facing ACs. Many rooms are under renovations. No housekeeping 2nd day, quite strange, as i left the room around 9 am.

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Helpful?
Thank Xuejun Z
Daniel T, General Manager at Pier 5 Hotel, responded to this review

Xuejun Z, Thank you very much for your positive feedback. I will be sure to followup with the housekeeping team as this is not normal. When considering to stay with us again in the future, please reach out to me personally 443-957-2513. Daniel T

Reviewed 1 week ago via mobile

Our stay was our best hotel experience ever. Upon arrival, we were upgraded at no charge to a suite with a jacuzzi, fireplace, 3 TVs, and bar. The staff was so friendly especially Shamika at the front desk who greeted us sweetly snd helped us get a ride to our race. Breakfast was delicious and even better because of Evette's...

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Helpful?
2Thank Kim A
Daniel T, General Manager at Pier 5 Hotel, responded to this review

Kim A, Thank you so much for your positive feedback, Evette's very thankful of your comments and is truly a key player on our breakfast team. We hope to see you again! Shamekia also just was recently promoted to front office lead, she'll be happy once she reads your positive comments. We hope to see you again soon! Daniel T

Hagerstown, Maryland
Reviewed 1 week ago

My hotel was nothing less of phenomenal. But what stood out was the breakfast that I was provided with before checking out! CHEF CHRISTINE make THEE BEST POTATOES EVER. And I want the world to know. From Hagerstown to Bmore THANKS!

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2Thank ashelley88
Daniel T, General Manager at Pier 5 Hotel, responded to this review

ashley88, Thank you for your positive feedback! Christine and the culinary team surely provide the best breakfast in town! Be sure to try her omelets the next time you're here. Pretty soon, you'll be able to enjoy other breakfast items such as chef Rob's housemade turkey sausage and scrapple! Thanks! Daniel T

Seattle
Reviewed 2 weeks ago

My company used this hotel for a two-day conference. The staff was more than accommodating and took care of our every need. They were on top of everything and checked on us all the time. I can't say enough nice things about them. Everything went very smoothly. The employees were all happy with their rooms as well. We will definitely...

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Helpful?
Thank Karen B
Daniel T, General Manager at Pier 5 Hotel, responded to this review

Karen B, Thank you so much for your positive feedback! Our staff will be greatly recognized tomorrow during our stand up huddles! Come back and visit us soon! Daniel T General Manager

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City View King Room with Balcony (46)
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Harbor View King Room with Balcony (39)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Pier 5 Hotel

Address: 711 Eastern Ave, Baltimore, MD 21202
Location: United States > Maryland > Baltimore
Price Range: $209 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pier 5 Hotel 3*
Number of rooms: 64
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore
Hotel Style:
#5 Business Hotel in Baltimore
#6 Family Hotel in Baltimore
#7 Romantic Hotel in Baltimore
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Questions & Answers

Here's what travelers have asked, with answers from Pier 5 Hotel staff and other travelers.
16 questions
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Questions? Get answers from Pier 5 Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“harbor view”
 of 5 bubbles J2187ZQkarenb, 3 days ago | Read review
“All rooms are great but get breakfast with CHRISTINE”
 of 5 bubbles ashelley88, 1 week ago | Read review
“Many of the rooms have a harbor view.”
 of 5 bubbles PKL4118, 3 weeks ago | Read review
“Go, stay,enjoy..... And bring your dog.....very pet friendly”
 of 5 bubbles THill0102, 4 weeks ago | Read review
“A nice view on the balcony overlooking the harbor towards the aquarium.”
 of 5 bubbles maredavis, Feb 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question