We stayed at the Inn at Henderson's Wharf for 3 nights in April 2022. I had made the reservation over the phone months ago, and for whatever reason they'd had to book it as two separate reservations. But the man on the phone assured me that he was linking the reservations and we wouldn't need to switch rooms partway through. We were very excited to check into the hotel, which was exactly as cute and comfortable as we'd expected. The beds are very comfortable, Ian at the front desk was kind and helpful, and we had a great couple of nights. Then, with one night left, we were told by the hotel staff that we needed to switch rooms because apparently the guy on the phone had NOT linked the reservations correctly. I am pregnant and nauseous and we were in town to attend a wedding. Instead of attending the wedding brunch that morning, we had to spend the entire morning in the room trying to reason with Autumn at the front desk, repacking our things, checking out of the one room and into the other. Autumn was consistently horrible -- she could not have cared less that we were being inconvenienced because of the hotel's mistake, and once we went to check out and check back in, she wouldn't even look me in the eye. The room they moved us to was the worst in the hotel, right next to the lobby so we had to hear every single person who entered or exited the hotel and every conversation they had at the front desk. As others have said, our view in both rooms was of a parking lot. To top it all off, the Wi-Fi was essentially useless -- we ended up turning off Wi-Fi and just using cellular the whole time we were there. Needless to say, this whole experience soured our impression of the hotel. It's a nice hotel, but for $300 a night we expected at least halfway decent service, and this was not it. If the hotel had apologized in any way, offered something to make up for the inconvenience, that might have helped. But as it was, they did not, and I would absolutely not recommend this hotel to my friends and family unless there was nothing else available.…
Clean and decently appointed hotel, but what an awful front desk service experience here. Upon arrival we learned that our $400 Marina view king room was basically in the lobby of the hotel and the view was of the parking circle out front. We asked to be moved, but were told the front desk could not authorize a change and were instead assured that the lobby was quiet. We were repeatedly awoken the next morning by conversations at the front desk. Even worse, the room rate charged was higher than when we booked. We asked to have this fixed at check in. We were told that the front desk staff could do "nothing" and the manager "James" would have to handle the issue, but he was not there (on a busy Saturday), could not be reached by phone, and would not respond to email until returning Sunday. We requested a call from James. Five days later, no call and we're still being charged the incorrect rate. This is completely unacceptable. We will not be back at this or any other Choice-Ascend-Harbor Magic hotel.…
The location is good, as others say. But amenities? We had a coffee maker in the room, but no coffee, no creamer, no mugs. Just tea. Who doesn't offer a couple types of coffee pods? The mini bar was two bottles of water, two small bags of potato chips, and four caramel candies for 2 people, 2 days. No guide in the room about the area, not even instructions on how to call the front desk. Juice or water machine, not sure which, in hallway was out of order. Checked in and told to park around the corner in the marina but not told we had to use intercom to buzz the hotel to open the gate, to get in and out. Stood there trying to swipe room card then saw the intercom; felt uninformed. The soda machine is outside, in the parking lot. Outside? Around the corner? We were told we could ask for a soda can at the front desk. Door latch was loose, had to ask mgmt to reswipe one key two times, it did not work. Really? You can't blame covid on all these negatives - I've stayed at many hotels - this was just lacking.…
The rooms were well appointed. The Front Desk staff did an impeccable job, and were very personable. Great view and quiet setting. Will return and stay again. Truly a great value, five star quality at affordable price.
Beautiful boutique in the heart of Fells Point. Easy walk to numerous restaurants, bars and historic places. Rooms are beautifully appointed and quiet. The staff is extremely friendly and helpful. You'll enjoy this hotel?
This beautiful boutique hotel places it’s guests in lovely well appointed rooms just a few feet from the water’s edge in wonderful, charming Fells Point. Friendly attentive staff, too. Parking is available for a separate charge of about $20 daily.
This is an exceptional place to stay in Baltimore. Fells point is a great location. The hotel has great views, rooms and service. There is a handy hot and cold drink station and sanitary breakfast and snacks. My family and I definitely will return.
If you need an accessible room, don't book here, despite the fact that they say they have accessible rooms. If you need assistance with your luggage, don't book here. If you want a key that actually opens the door to your room every time, don't book here. The building is beautiful and very historic. The location is great. The service and the rooms, not so great. The accessible room I reserved for my sister had bars in the bathroom but that was the only thing that made it "accessible". It did not have a walk-in bathtub or shower. The bed was much too high for a handicapped person. My sister agreed to stay one night but the next morning she said she was afraid she would fall so we checked out and found a hotel with a true accessible room. Management had said they would help us find a room but they didn't. We had to find one on our own. They do not have bellmen to help with bags so you have to park outside the hotel and carry all of your belongings in yourself. They only managed to hold the door open one time when I was wheeling my sister through the door in her wheelchair. The card keys they gave us worked occasionally but each key had to be re-programmed at least once, and most of them had to be programmed multiple times. On top of all that the rooms are very dark and in need of remodeling. This could be a great property but they need to spend some money to update it to current ADA standards and to meet the expectations of sophisticated travelers.…
We have been coming here for many years. It was always expensive but always a 5 star experience. Now I would rate this a 2.5 hotel at best. No maid service( you make up your own room), rude staff, no more wine and after dinner drinks, and a subpar breakfast. They are over playing the covid card. The only thing that has not changed is the high price!!! Stay away or you will be very disappointed. You can get the same experience at an Econo lodge for 1/5 the price.
What a wonderful hotel! Our experience was fantastic, the room was clean the staff was friendly, and everything went smoothly. The only "complaint" I would have, is more of a suggestion to future travelers (including myself) - ask for a room not on the wharf boardwalk. Although there are blinds and such to block them seeing into your room as they walk by, it still is a bit surprising!
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