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In a office-park-like setting surrounded by at least four other hotel extended stay chains. Outside looks good, check-in staff was friendly; the hallway leading to our room was stiff with dirt. Inside the room, no blanket on bed, got several from the front desk with...More
Response from Manager_11525, Manager at Extended Stay America - Jacksonville - Lenoir Avenue EastResponded April 23, 2014
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience...More
There were roaches and ants in my first room therefore I had to switch rooms twice. The only good part was the staff was pleasant. If I knew it would be that bad I would've paid extra money and stayed somewhere nicer. The distant was...More
Friendly staff at the desk. Actually felt bad for her. Place was out of control. Started by pulling into parking lot and watched a few less fortunate walking through carrying a blow up mattress. Went inside and checked in and went up to room. On...More
Thank Dave P
Response from Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue EastResponded March 13, 2014
Dave - Thank you for taking the time to write a review of your stay. I apologize that your experience at our hotel was not satisfactory. The cleanliness and condition of your room is truly unacceptable. I am sorry for your experience. I will be...More
Positives: The place was clean, neat, reasonably priced and the free internet was great.
Negatives: I was instantly greeted by a roach when I sat my purse down on the tattered dresser beside the TV. I was instantly on the alert looking for more to...More
Response from Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue EastResponded February 20, 2014
Thank you for taking the time for writing a review of your stay. I am glad that you liked your room overall and our free Wi-Fi. Still, I am very sorry for the level of cleanliness in your room. As this hotel's manager, I can...More
Judy, who is the current (12-2013) Manager at this hotel could not be more friendly or accommodating. Judy actively and repeatedly offers to be helpful in every way she can imagine.
It seems as if she has chosen a staff who genuinely enjoy each other...More
$75 - $103 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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