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Extended Stay America - Jacksonville - Lenoir Avenue East

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Extended Stay America - Jacksonville - Lenoir Avenue East
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61 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Orlando, Florida
Level Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed July 3, 2016

When we first got to Jacksonville we showed up at the wrong Extended (South Point Location) The staff was so attentive and courteous and let us know where we needed to go. We promptly got to the correct location (Lenoir) but I immediately wished I would have booked the other location. The problems began at check in. The sign stated,... More 

Helpful?
Thank AttorneyDay
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed June 24, 2016

I got to this accommodation for 1 night. They have no ice machines, there was no decent breakfast as was advertised - I had to ask for a cup of coffee! When I asked for ice, they said the room has a refrigerator with ice cube tray, so you can make your own ice. There was fighting in one of... More 

Helpful?
Thank LD-TripAdvis0r
1 review
3 of 5 stars Reviewed June 13, 2016 via mobile

The place was nice and clean. But many of the guess left their garbage on the ground. Breakfast was a joke. Apple orange instant grits oatmeal. No pool can visit other property. These strange bugs were making noise. Felt like I was in the jungle. Besides we chose the wrong location.

Helpful?
Thank remont m
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 29, 2016 via mobile

Bad customer service charges MW for nothing was very rude and slow as hella she was on her cell phone and answering the hotel phone jovette needa to be fired she sucks she very rude and doesn't do her job right

Helpful?
Thank chanel h
Canton, Georgia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed March 28, 2016 via mobile

I purchased my hotel room for one night through Hotwire and upon checking in I was told that my $42 room of one night stay required a $100 deposit before I was allowed to stay here. #1 A deposit is taken when payment upon leaving is not guaranteed, but since I had prepaid for my hotel room there was no... More 

Helpful?
Thank Brandon I
Level Contributor
5 reviews
3 of 5 stars Reviewed February 11, 2016

I guess it is what you would expect for an average extended stay but what killed me was that there is nothing interesting nearby. It wasn't well insulated so you could hear what was happening in the next room. No a lot of parking space either. Bad smell too.

Helpful?
Thank Jean-Charles T
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Thank you for providing us with details about your stay. I am sorry to hear that we were unable to meet your expectations. As this hotel’s manager, I can assure you I have coached our staff to make sure we are better monitoring the noise levels in our hotel to ensure that each guest has a comfortable stay. The staff... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 11, 2015 via mobile

Worst smelling hotel I've ever been to. In the corridors and inside the room..I can't really describe it but it not pleasent. No ice machines. Not a single trash can in the entire hotel..not even in the bathroom, or in the kitchen..none! Doors keep getting stuck. Vending machine loves to eat coins. I've had it with extended stay...

Helpful?
Thank BrazilianDoode
Richmond
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 3, 2015

I had to reservations for this hotel, I booked my reservation over a month ahead of time. I had to add a Sunday to my reservation. I had no issues with my Sunday stay, I checked out at 6 am the next day. Donna tried to check me in for the 8 day reservation but it was to early. She... More 

Helpful?
Thank dakota101
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review

Thank you so much for sharing your experience with us. I appreciate your comments regarding our friendly staff; however, I sincerely apologize for the confusion you experienced at check-in. To uphold our company’s high standards, we will be more mindful of our room inventory moving forward. I really appreciate you bringing this to our attention. Thank you for choosing Extended... More 

Jacksonville, Florida
1 review
1 of 5 stars Reviewed June 24, 2015

We stayed here for about 2 months with two small children during a work transfer. Had we not have been transferring from out of the country with a great deal of luggage, and if we hadn't have needed a place with long term accommodations (we tried to move to a different hotel but couldn't find one close by that could... More 

Helpful?
Thank Liz L
Jacksonville, Florida
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 4, 2015

I stayed at the Extended Stay America at 6961 Lenoir Saturday night to be close to a downtown event I was attending. Can't believe that an online hotel discount company rated this hotel two stars! It should be downgraded to a motel and/or shut down! Please read all the reviews here and do not stay at this property!!! The elevator... More 

Helpful?
2 Thank TripFluffer
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Jacksonville - Lenoir Avenue East

Address: 6961 Lenoir Ave E, Jacksonville, FL 32216-4031
Location: United States > Florida > Jacksonville
Price Range: $73 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jacksonville - Lenoir Avenue East 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay Jacksonville
Jacksonville Extended Stay
Extended Stay America Jacksonville
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