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DoubleTree by Hilton Jacksonville - Riverfront

1201 Riverplace Blvd, Jacksonville, FL 32207-9009
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Guests1 room, 2 adults, 0 children
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Traveler (338)
Room & Suite (109)
Dining (24)

About

Location
Cleanliness
Service
Value
GreenLeaders Bronze level
DoubleTree by Hilton is a downtown hotel where an exceptional locale blends with an array of amenities, personable service, and a better night's sleep. Fully renovated in 2015, the hotel features all non-smoking guest rooms with walk-out balconies, stunning views, and complimentary wireless internet. Amenities include two restaurants and bars including Ruth's Chris Steak House. Additional dining options include a all day dining at St. John's Provision Co. and room service. The hotel also features a riverfront pool and 24-hour complimentary business and fitness centers. With the perfect combination of amenities and services, all you'll have to do is sit back, relax, and indulge.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Paid public parking on-site
Parking
Free internet
Wifi
Public wifi
Paid wifi
Internet
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, Spanish
Hotel links
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1,094Reviews11Q+A100Room tips
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Popular mentions
Stayed one night for business. Was a good location and had self parking. The hotel could use a little updating in the rooms and hallways. The pool and sun deck are very nice. The bar was not open when I was there but it was raining or cloudy.
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+1
Hotel's Favorite
It’s been just over a month since me and my husband stayed here for 10 nights. I contacted Sara E. Priester and explained to her that my husband mom had passed away. She offered her condolences and discounted rate to help with the cost some. On May 9, 2019 we arrived and was upgraded to a Junior suite, which was nice because our son was also flying in and the space and refrigerator for drinks was definitely needed. I did work a few days down stairs and in conversation with Sierra, I told her why we were in town and for how long. Once we returned to our room after a long day, Sierra had spoken to her manager Alexandria Brown and they sent a beautiful basket of snacks, water, two certificates to help with food and a heart warming certificate. This definitely made our day brighter as we wasn’t expecting this kind gesture. The remaining of the week as we ate breakfast, Sierra was extremely kind. We sat in Ezzy section and she was so kind as she offered her condolences and hugs. Ezzy ensured that we had everything needed to tackle the full day ahead of us each morning. Just when we thought we had receive KD so much love from the Doubletree staff, I had an encounter with Tamia at the front desk. She noticed that I appeared to be hit and flustered, so she immediately gave me bottles of cold water. Everyday we saw her, she made sure she went out her way to see if we needed anything. I tell you, the love we received during our grieving process was over whelming. I can honestly say this property and their staff is just AMAZING. Thank you Doubletree for all you do!
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Response from 00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront
Responded Jun 26, 2019
Thank you for choosing DoubleTree by Hilton Hotel Jacksonville Riverfront. We are happy to have surpassed your expectations with our warm hospitality. Team members like Sara and Tamia are a perfect example of the passionate and dedicated spirit of service that we value, and we will surely share your compliments with them. Thank you again, and we hope to welcome you back soon for another enjoyable stay. Shawn D. Frisbee General Manager
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My daughter recently got married nearby the Doubletree and she had people visiting from out of state stay here. The hotel was very nice, the rooms were very clean and the beds were quite comfortable! The pool was great and the river walk was really nice as well. The staff were absolutely wonderful and were so helpful and kind. I thought they went out of their way to help us out and make her stay memorable.
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Response from 00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront
Responded 2 days ago
Thank you for choosing to stay at DoubleTree by Hilton Hotel Jacksonville Riverfront during your daughter's wedding. We are delighted you and your guests had a great visit to our newly renovated property and that we exceeded your expectations with our service. We are also glad you liked our comfortable accommodations and that you were awed by the spectacular view of the St. John's River. It was our pleasure having you, and we look forward to seeing you all again when your travels bring you back to our exciting city. Shawn D. Frisbee General Manager
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Was very impressed with our stay. The Staff and Food was Phenomenal. We can't say enough good things about the service we received from the front desk staff, Kayla who was such a ray of sunshine, who always took the time to tell you if you needed anything to just let her know. Olivia that never hesitated to be of assistance when I dropped my phone in water to get me a baggie of rice to put my phone in. Tranika for outstanding check in and out service. Including all the front desk staff service. Also the Concierge-Valet Brian, he was always so pleasant and was very attentive to everyone's needs, I went to Inquire about something and he was busy so I thought I would come back instead he tracked me down and found me to ask me what I needed. Also to Colton our Bartender for such outstanding service throughout our entire stay, he was a real gem, from is friendly manner to his jovial sprit and all his helpful information. Last but not least to Judy the manager, she always had a joyful smile and took the time to talk with the guest, thanks Judy your staff is the Bomb!! The food was Phenomenal, it was some of the best food we've had at a hotel stay, from the breakfast buffet, some of the best potatoes to the shrimp appetizer with the spicy mango cocktail sauce, compliments to the chef it was outstanding. Not to leave anyone out all the behind the scenes staff, always had a cheerful smile and wished us a good day!!! Our view from the room balcony was beautiful at night and the playful dolphins in the mornings,was a extra bonus. We will indeed stay again on our visit to Jacksinville. Thanks from the Chiefs Fans From Kansas City, Missouri!!!😉❤
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Response from 00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront
Responded 2 days ago
Thank you for your very generous review. We are thrilled to read how much you enjoyed your stay with us, and your compliments are truly appreciated. Thank you again for your nice remarks about our staff. We delight in providing the best service possible, so we are happy to learn that our team members made you feel right at home. It is our goal to deliver this type of experience to every guest on every visit, and we will certainly share your kind comments with them, especially the associates you mentioned. We are also glad you loved the delicious food we serve as well as the fantastic views from your room. We are grateful for your excellent feedback and cannot wait to welcome you back soon to DoubleTree by Hilton Hotel Jacksonville Riverfront for another outstanding visit. Shawn D. Frisbee General Manager
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I love the location of this hotel, and the amenities and service are excellent. The bed was among the most comfortable I have slept in and the workout facility has many options. The pool (no hot tub) is well cared for and has an exquisite view. Will definitely be returning
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Review collected in partnership with DoubleTree by Hilton
Response from 00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront
Responded 3 days ago
We are delighted you had an excellent stay in our newly renovated DoubleTree by Hilton Hotel Jacksonville Riverfront. We are happy to know we exceeded your expectations with our service as well as our accommodations and that you slept well on our comfortable beds. Thank you for your comments about our location and the many amenities we offer. It was our pleasure having you as our guest, and we look forward to seeing you again when your travels bring you back to our exciting city. Shawn D. Frisbee General Manager
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PRICE RANGE
$131 - $232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza jacksonville, jacksonville crowne plaza
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
293
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