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When I checked in, the manager told me that they working on improving the property and it was obvious in pretty much everything they did. The room was spacious and very clean and they were very happy to help with whatever they could. Don't be...More
Arrived on a Monday night around 11:00 pm, girl at the front desk was nice and helpful When I opened the door to the hallway, I had a, "OH CRAP", moment, the carpet was filthy and stained, and the odor was terrible. I must admit...More
I prepaid for this hotel and if I wouldn't have, I would have walked out. I needed a basic, clean hotel room to spend the night before an early flight. Stayed at other Red Roofs before and they have been fine/good. This hotel was super...More
Response from Brenda B, General Manager at Red Roof Inn Jacksonville - Cruise PortResponded May 15, 2017
Please let me apologize for the experience that you had at our inn. The situation is not typical of our standards. We strive for the very best for our guests. Rest assured that we will look into this situation and correct it immeadtly .
If rooms on first floor are being worked on, second floor was a wreck. Filthy floors, dirty bathroom. Bathroom walls showed mold, wall falling apart, crumbled. No ice machine. Hall ways were filthy, dirty and disgusting. So bad. Would never recommend.
The downstairs rooms are being refurbished so I had to have a first floor room - this would have caused problems if staff had not carried my bags - thanks. Unfortunately, the WIfi was down and the motel does not offer breakfast,
1 Thank JJSBHall
Response from Brenda B, General Manager at Red Roof Inn Jacksonville - Cruise PortResponded March 21, 2017
Thank you for the kind review. Our staff is always happy to assist our guests with whatever they might need. Please remember our inn for your future lodging needs.
$48 - $67 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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