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2/4/2018 2/5/2018
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    Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

    4693 Salisbury Rd, Jacksonville, FL 32256-6129
    +1 877-432-9997
    Hotel website
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    2/4/2018 2/5/2018
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    Traveler (17)
    Room & Suite (13)
    Dining (2)
    • Excellent30%
    • Very good16%
    • Average11%
    • Poor7%
    • Terrible36%
    Travelers talk about
    “full kitchen” (3 reviews)
    “nice area” (2 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Outdoor pool
    Non-Smoking Hotel
    Family Rooms
    Pets Allowed
    Wheelchair access
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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    Feb 4Feb 5
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (53)
    Traveler rating
    Traveler type
    Time of year

    1 - 5 of 53 reviews

    Reviewed 4 weeks ago via mobile

    Imagine an extended stay where you have to call the front desk for pots, dishes, silverware, soap, shampoo and it takes an hour to get it. Tubs need refinishing because they are dingy, bed is hard, lousy breakfast. I asked for a full refund..... We'll...More

    Thank Shantal68
    Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 4 weeks ago

    We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering excellent hospitality, so we're sorry this was not your experience with us....More

    Reviewed December 16, 2017

    Horrible. First, it did not have my online reservation for a room with two beds. I was traveling with a colleague for a legal project as we are attorneys from Tampa. Second, the room situation was never cleared up for the week I booked and...More

    Review collected in partnership with Extended Stay
    1  Thank majG1128NTI
    Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 5 weeks ago

    Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not...More

    Reviewed December 16, 2017

    Service was good. Room was dirty. Floor was so gross I kept my shoes on constantly. Big stains, dirty remote, dirty light switches. I was so scared of the room I kept looking around for bugs. Cigarette ashes around the bed. Dirty rotten stink in...More

    Review collected in partnership with Extended Stay
    Thank Tiffywiffy88
    Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded December 17, 2017

    Tiffy, thank you for a candid review. Although you liked some aspects of your stay, we apologize for not living up to our commitment to provide you with a clean & fresh accommodation. We are working with our housekeeping department to make sure all procedures...More

    Reviewed October 1, 2017

    there are 5 people in my family, all adult size and one in a wheelchair, we made our reservation ahead of time for a handicapped suite with 2 beds and a pul out couch. When we got there we were given a non handicapped room...More

    Thank karenclark2017
    Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded October 5, 2017

    Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines...More

    Reviewed September 22, 2017

    My family and I chose to stay at this "hotel" on our way home from evacuating due to Irma. Considering what I had to put up at this property, I should’ve stayed home and dealt with Irma directly. I have never been so disgusted by...More

    Thank Vanessa C
    Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded September 23, 2017

    Vanessa, thank you for taking the time to review our hotel. We are so disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do...More

    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Dry Cleaning
    • Room amenities
    • Microwave
    • Things to do
    • Outdoor pool
    • Price range
    • $75 - $106 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 100
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Extended Stay, Expedia, Travelocity, Hotels.com, Orbitz, Cancelon, getaroom.com and TripOnline SA so you can book your Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Jacksonville
    • Also Known As
    • Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint Hotel ,
    • Extended Stay America Jacksonville
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    Traveler (17)
    Room & Suite (13)
    Dining (2)
    Pool & Beach (1)
    Hotel & Grounds (10)
    Bathroom (5)
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    Questions & Answers
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    Room Tips
    "words can not even say how dirty this place was..and they thought 5 people could sleep in 1 bed??!!"
    Read review
    "gross. just gross."
    Read review
    "Ask for room away from children for quieter night."
    Read review
    "I'll post some photos within a week. As a matter of fact, I'll take some when I get there this..."
    Read review
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