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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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82 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Jacksonville, Florida
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I needed a place to sleep for 8 hours during the day. Our AC was broken and electricity was cut at home for them to fix it. I worked the night before and have to go back to work the next night so I looked for a hotel to stay that has all day check in time. I found this... More 

Helpful?
Thank Maqui P
Bear
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This place is not bad at all, clean, full kitchen. I asked for a room away from children and was pleased by the decision the clerk made. I was able to sleep although I was in front of the pool. It was down the street from Dave and Busters so I was able to entertain myself in the evening. Not... More 

Helpful?
Thank Crystal C
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

We appreciate you taking the time to write a review of your stay. I am more than pleased you favored your clean, comfortable accommodations with the fully equipped kitchen and that our staff members were able to accommodate you with your room. Thank you again for your review. We look forward to seeing you in the future, should your travels... More 

Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed August 2, 2016

Used CRACK PIPE, Used CONDOM and PUBIC hairs... Need I say more?!? Absolutely disgusting... These rooms were nasty... I would never tay here again!!!!! We had 3 rooms and they were all disgusting... How does this happen?? Do they even clean the rooms or check them????

Helpful?
Thank Coordinator2080
Madison, Florida
Level Contributor
7 reviews
5 of 5 stars Reviewed July 5, 2016

I have stayed twice at this hotel and once at another in the same are. Both are excellent. Love that it has a full kitchen. Rooms were clean, air conditioner worked great nice and cold, pool was always clean and blue, breakfast is simple but great (fruits, some pastries, bars, coffee and oatmeal). Never had a bad experience. Staff always... More 

Helpful?
Thank ngelvez
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

I appreciate you posting a review of our hotel. I am glad that you've continued to enjoy your stay at our hotel. I'm thrilled that you've been pleased with your clean room, your fully equipped kitchen and our grab-and-go breakfast. As well, I'm happy to know that our staff has provided you with great service during your stays. Thank you... More 

Atlanta, Georgia
1 review
1 of 5 stars Reviewed June 14, 2016

After booking though price line hotel was still booking rooms which means the rooms that you think your booking online will not be available front desk gave me the run a around set me to two different property's 3am in the morning what a waster will never use this hotel

Helpful?
Thank oggie1419
Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

I appreciate you taking the time to write a review of our hotel. I sincerely apologize with the reservation issue you encountered during your visit. This is unacceptable, and I am sorry for your experience. Your comments will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to have the... More 

Jacksonville, United States
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2016

Upon my arrival the hotel was very impressed. The Front Desk Staff was flawless with their services and very good at what they do. My room was clean and spotless. The Manager personally greeted me with a very professional and polite hand shake and smile which was an honor. I believe that this is an Award Winning Hotel and the... More 

Helpful?
Thank Clarito M
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our staff for providing you with exceptional customer service and a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Chaumont, New York
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 5, 2016

friendly. clean. accommodating. excellent. Staff very friendly and expedited any requests made. Kathyrn went above and beyond any request. Hotel Maintenance was on site and worked quickly and was friendly. Room was updated with fresh paint, bed, furniture, flat screen TV. all appliances in excellent condition and worked well. We were ultra pleased during our stay and would not hesitate... More 

Helpful?
Thank Leta H
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with an exceptionally clean room and great customer service. I will be sure to share your comments with our entire staff! It’s wonderful to read that you enjoyed our convenient location. Once more, thank you for posting your... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed May 2, 2016 via mobile

I've never stayed in an Extended Stay, so maybe my expectations were high. I am beyond disappointed in the rooms we rented for 3 nights. I've never stayed in a hotel without ice. They overbooked so we got bumped from our 2 fulls to a queen and a sleeper. It was a love seat sleeper-2 people couldn't sleep on it.... More 

Helpful?
Thank Noel N
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for your recent review of your stay. Please accept our apologies that your experience was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff on our check-in procedures and will make sure we are closely monitoring our room inventory. Additionally, I will share your feedback regarding our grab-and-go breakfast... More 

Miami Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 1, 2016 via mobile

Very good Service at the hotel. They took less than 2 minutes to get me another pillow at 10pm. Room is pretty clean except one of the pillow case was stained. Manager apologized without making any excuses. Very professional!

Helpful?
Thank Lan C
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the cleanliness issues you experienced. I will work with our housekeeping staff to ensure we are thoroughly inspecting our linens. Still, I’m pleased to read that you had a positive stay overall and enjoyed our professional and prompt customer service! The staff and I would like... More 

Hiawassee, Georgia
Level Contributor
110 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 21, 2016

This extended stay is much better than the one in Tamarac and cheaper by far. I understand about demographics and all, but this one has a pool and it's quiet and the rooms are much bigger. As I am starting a new job in St. Augustine and upon my arrival in St. Augustine, the hotel rates are off the chain.... More 

Helpful?
Thank Gisele P
Manager_11525, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint, responded to this review

Thank you so much for posting a review of our property. I'm glad to read that we have been able to accommodate your needs with our reasonable rates and spacious rooms! We want you to feel like this is your home away from home so please, let us know if there is anything else we can do to make your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

Address: 4693 Salisbury Rd, Jacksonville, FL 32256-6129 (Formerly Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint)
Location: United States > Florida > Jacksonville
Price Range: $80 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Homestead Studio Suites - Jacksonville - Salisbury Rd. - Southpoint Hotel
Extended Stay America Jacksonville
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