We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 134 hotels in Jacksonville

Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

51 reviews
Save
Traveler (17)
Room & Suite (13)
Dining (2)
Overview
  • Excellent34%
  • Very good17%
  • Average11%
  • Poor7%
  • Terrible31%
Travelers talk about
“full kitchen”(3 reviews)
“nice area”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Hotel
Family Rooms
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
Special Offer: Save up to 10% TODAY!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (51)Write a Review
Filter reviews
51 results
Traveler rating
16
9
6
4
16
Traveler type
Time of year
LanguageEnglish
16
9
6
4
16
Show reviews that mention
All reviewsfull kitchennice areafront desk staffroom was cleangreat place to stayelectricityhurricanepet
FilterEnglish
Updating list...
1 - 5 of 51 reviews
Reviewed yesterday

Service was good. Room was dirty. Floor was so gross I kept my shoes on constantly. Big stains, dirty remote, dirty light switches. I was so scared of the room I kept looking around for bugs. Cigarette ashes around the bed. Dirty rotten stink in...More

Review collected in partnership with Extended Stay
Thank Tiffywiffy88
Reviewed October 1, 2017

there are 5 people in my family, all adult size and one in a wheelchair, we made our reservation ahead of time for a handicapped suite with 2 beds and a pul out couch. When we got there we were given a non handicapped room...More

Thank karenclark2017
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded October 5, 2017

Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines...More

Reviewed September 22, 2017

My family and I chose to stay at this "hotel" on our way home from evacuating due to Irma. Considering what I had to put up at this property, I should’ve stayed home and dealt with Irma directly. I have never been so disgusted by...More

Thank Vanessa C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded September 23, 2017

Vanessa, thank you for taking the time to review our hotel. We are so disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do...More

Reviewed September 22, 2017 via mobile

Worst hotel I have ever stayed in. Room stunk like smoke. Hallways had garbage/food on the floors. I was there for 5 days... you would think someone would clean it up. Nope! I come to this area often and I will never stay in this...More

1  Thank johncamilla
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded September 22, 2017

John, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. My staff and I are...More

Reviewed September 9, 2017 via mobile

Room was beyond repair. Last person's hair in the bathroom, food on the stove. God knows what stains on the mAttresses. Couldn't bring myself to touch cabinet doors because of the grease and grime and dirt all-over them. Someone had smoked heavily in the room...More

Thank Patricia K
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded September 10, 2017

Patricia, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what...More

PreviousNext
12345611
Add Photo Photos
Traveler (17)
Room & Suite (13)
Dining (2)
Pool & Beach (1)
Hotel & Grounds (10)
Bathroom (5)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Outdoor pool
Details
Price range
$75 - $126 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$75 - $126 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite