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Extended Stay America - Jacksonville - Lenoir Avenue South

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Traveler (21)
Room & Suite (16)
Dining (1)
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Overview
  • Excellent34%
  • Very good14%
  • Average12%
  • Poor17%
  • Terrible23%
3 days ago
“Way better than expected!”
May 6, 2018
“Get high from the smell”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness center
Kitchenette
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Jacksonville - Lenoir Avenue South
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Jacksonville - Lenoir Avenue South
Special Offer: Save up to 10% TODAY!
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Reviews (96)
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1 - 5 of 96 reviews
Reviewed 3 days ago via mobile

Our stay has been amazing thanks to such an amazing staff here.. I have to admit I wasn't a fan of this hotel chain due to one poor experience out of state. However, from the moment we checked the Manager Kemoye has genuinely made us...More

Thank Kenneth C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded 3 days ago

Kenneth, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments...More

Reviewed May 6, 2018 via mobile

First thing you see coming up the driveway is suspected drug dealers standing there waiting for a sale. Checking in is not too friendly but the housekeeping staff is happy as could be! Walking down hall to room the high quality grass smell permeates the...More

Thank vegietraveler
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded May 7, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed March 22, 2018 via mobile

I recently stays at this hotel the the staff went above and beyond to make sure that I was comfortable and account accommodated every day they also took the time out to get to know me and have casual communication and fun laughter's I really...More

Thank TaylorLynn T
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded March 23, 2018

Taylor, it is a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for appreciating our clean and comfortable room. We hope to be...More

Reviewed March 1, 2018

In my 8 years of traveling for work (and staying at 50+ extended stay america properities) this is hands down the WORST hotel I have ever had the displeasure of staying at. After switching hotels due to distance to the job the assistant manager Donelia...More

Thank briguy37
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded March 2, 2018

First of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our...More

Reviewed January 1, 2018 via mobile

Look. I’m going to level with you... Save yourself from this place. The cleaning staff doesn’t exist. Upon entering the room it was fairly evident that it had been “lived” in. Certainly the cleanliness did not come close to any hotel standard I’m aware of....More

Thank Christie F
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded January 2, 2018

Christie, please accept our apology as well every assurance we will be working to address the concerns you outlined with regard to your room. We have shared your feedback with the concerned teams to take the corrective actions to ensure a better experience for all...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Fitness Center with Gym / Workout Room
Details
Price range
$90 - $151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$90 - $151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveler (21)
Room & Suite (16)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Louieboytoy
October 15, 2014|
Answer
Response from echolstraveler | Reviewed this property |
Yes we had wifi in our room when we stayed and it wasn't the slow speed connection we have had some places.
0
Votes
Room Tips
"Any other room in town is better than this dump"
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"Not sure as the people above me were dropping things on the floor vibrating everything in my room."
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"Avoid first floor and smell the rooms and check appliances work and carpet not flooded from AC."
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"Go elsewhere"
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