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Extended Stay America - Jacksonville - Lenoir Avenue South

Traveler (21)
Room & Suite (16)
Dining (1)
  • Excellent33%
  • Very good14%
  • Average12%
  • Poor17%
  • Terrible24%
Apr 5, 2017
3 days ago
Free Wifi
Free Parking
Non-Smoking Rooms
Fitness center
2 Star Hotel
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Offers from Extended Stay America - Jacksonville - Lenoir Avenue South
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Apr 8Apr 9
1 room, 2 adults, 0 children
Standard Room
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Reviews (94)
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1 - 5 of 94 reviews
Reviewed 3 days ago via mobile

I recently stays at this hotel the the staff went above and beyond to make sure that I was comfortable and account accommodated every day they also took the time out to get to know me and have casual communication and fun laughter's I really...More

Thank TaylorLynn T
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded 2 days ago

Taylor, it is a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for appreciating our clean and comfortable room. We hope to be...More

Hotel's Favorite
Reviewed April 3, 2017

Rashada, I have to say that she was ABSOLUTELY the BEST!!!!! 1st it was after 11p.m. she still took care of my son and I even before learning we had been on the road for over 10 hrs traveling from VA. We did get the...More

Thank Tazzie T
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded April 4, 2017

Tazzie, thank you for sharing your wonderful feedback, especially praising our hospitality at Extended Stay America - Jacksonville - Lenoir Avenue South. We will be sure to share your compliments with our Front Desk team, especially with Rashada for their outstanding service. We appreciate your...More

Reviewed 3 weeks ago

In my 8 years of traveling for work (and staying at 50+ extended stay america properities) this is hands down the WORST hotel I have ever had the displeasure of staying at. After switching hotels due to distance to the job the assistant manager Donelia...More

Thank briguy37
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded 3 weeks ago

First of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our...More

Reviewed January 1, 2018 via mobile

Look. I’m going to level with you... Save yourself from this place. The cleaning staff doesn’t exist. Upon entering the room it was fairly evident that it had been “lived” in. Certainly the cleanliness did not come close to any hotel standard I’m aware of....More

Thank Christie F
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded January 2, 2018

Christie, please accept our apology as well every assurance we will be working to address the concerns you outlined with regard to your room. We have shared your feedback with the concerned teams to take the corrective actions to ensure a better experience for all...More

Reviewed December 12, 2017

The room was well appointed but upon arrival I asked for the advertised cookware and I received one plate, two coffee cups, two drinking cups, two soup spoons, one fork and one butter knife. I asked for pots and was told they were short those,...More

Thank Gil A
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue SouthResponded December 12, 2017

Thank you for taking the time to share your concerns. We are sorry you are unhappy and did not enjoy your stay with us. We apologize for failing to live up to your expectations, or ours. We never want a guest to leave us with...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Things to do
Outdoor pool
Fitness Center with Gym / Workout Room
Price range
$84 - $112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Price range
$84 - $112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveler (21)
Room & Suite (16)
Dining (1)
Pool & Beach (1)
Questions & Answers
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October 15, 2014|
Response from echolstraveler | Reviewed this property |
Yes we had wifi in our room when we stayed and it wasn't the slow speed connection we have had some places.
Room Tips
"Any other room in town is better than this dump"
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"Not sure as the people above me were dropping things on the floor vibrating everything in my room."
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"Avoid first floor and smell the rooms and check appliances work and carpet not flooded from AC."
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"Go elsewhere"
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