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Extended Stay America - Jacksonville - Lenoir Avenue South

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Extended Stay America - Jacksonville - Lenoir Avenue South
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81 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Venice, Florida
Reviewed 2 days ago NEW

Wow where do I start this place was dirty their was hairs in shower smelled old furniture nasty broken furniture nasty floors .no warm water phone didn't work in I had to take a cold shower . Booked on Priceline couldn't get refund! they were giving free certificates for free stay no thanks.the rooms also smelled.

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Helpful?
Thank Chris C
New Smyrna Beach, FL
Reviewed 1 week ago

First room, total smoke filled. Changed to another room, musty, dirty carpet, shredded curtains. Bed sloppy, dirty table tops, cobwebs and fire alarm dismantled!! Front desk clerk was clearly embarrassed. Did I mention there was a spray of feces on the rim of toilet? So, there you have it. My extended stay was less than 24 hours!

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Helpful?
Thank nsb4me
Raleigh, North Carolina
Reviewed October 19, 2016

Booked a room with 2 beds, was told when we got there that it was not available. Carpets are dirty, smells bad, tile missing in the elevator, doors all scratched up. The unmistakable smell of marijuana smoke lingering throughout the facility.

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Helpful?
Thank Dr. R.C. M
Jacksonville, Florida
Reviewed September 20, 2016 via mobile

This extended stay as ok, staff were helpful. The room had some issues with old appliances not working like the fridge, had to get it replaced. Stove didn't work that great either, I didn't want to turn on the oven ! The window frame was crumbling away and water was dripping into our room onto the air conditioning so it...

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Helpful?
Thank 43francescak
Jacksonville, Florida
Reviewed August 28, 2016

The location is excellent. I love the idea that the best rates, and the staff again is so helpful and understanding. Valerie, Diamond,and Catherine are extremely helpful and professional services. I would like to add that Valerie, and Diamond are very positive and the front desk Diamond is always on point with cleansing the front I truly admire that Diamond...

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Helpful?
Thank wyleneadarden
Manager_11525, Manager at Extended Stay America - Jacksonville - Lenoir Avenue South, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I am thrilled to read the amazing professionalism and customer service our staff provided during your stay. Seeing that their efforts made a positive impression on you is satisfying. I will be sure to inform them what an excellent job they are doing....

Puerto Rico
Reviewed June 15, 2016

non smoking free. AC broke down at 11pm, called reception and didn't want to move to another room. We had to stay in our room all night sweeting, until next morning that maintance guy came and change the ac. Worst people working at front desk. Really bad experience. We had to ask for towels the second day and went around...

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Helpful?
Thank lissy212016
florida
Reviewed June 9, 2016

Very clean room. Staff extremely friendly and helpful.Location was excellent. Needed to be close to Mayo Clinic and this area is only a few miles away. Close to many restaurants but you have a full kitchen if you would be staying for a longer period of time

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Helpful?
1Thank yayaFlorida
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue South, responded to this review

Thank you for your great review. We are glad that you enjoyed our friendly staff and convenient location. We hope to see you again in the future!

Panama City Beach, Florida
Reviewed May 13, 2016 via mobile

Not for business - more like a low rent apartment. Positive was the amount of space in the room. Now the rest of the story. No breakfast, as they call it "grab and go" this means awful plastic wrapped muffin, Apple or orange and single granola bar. My second room was the least offensive smelling and when I checked out...

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Helpful?
Thank ssparkspeters
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue South, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have shared your comments with our housekeeping staff and will review our room inspection procedures to ensure your experience is not...

Sandy Springs, Georgia
Reviewed February 12, 2016

I stayed here for one night and it was one of the worst places I have ever stayed in. The other extended stay on sailsbury road looks better and smelled a WHOLE lot better. I had to wear a mask because of my allergies. This is the second run in with a hotel dealing with pets and not being accommodating...

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Helpful?
Thank Evangelist S
Manager_11525, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue South, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure we are better monitoring our room inventory to ensure we are...

Atlanta, Georgia
Reviewed September 15, 2015

My family and I returned for a week visit in Jacksonville Fl. We really enjoyed the peace and quiet as well as the staff and the cleanliness of the room we had. We cooked out with our family by the pool on the last day and the kids had a blast... We will continue to visit this hotel on our...

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Helpful?
Thank jenny j
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Jacksonville - Lenoir Avenue South

Address: 4699 Lenoir Ave S, Jacksonville, FL 32216-4034 (Formerly Extended Stay Deluxe - Jacksonville - Butler Blvd.)
Location: United States > Florida > Jacksonville
Price Range: $72 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jacksonville - Lenoir Avenue South 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Jacksonville Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Jacksonville - Lenoir Avenue South staff and other travelers.
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Manila
over a year ago

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Questions? Get answers from Extended Stay America - Jacksonville - Lenoir Avenue South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go elsewhere”
 of 5 bubbles nsb4me, 1 week ago | Read review
“I don't think any of them would be better”
 of 5 bubbles DrRCMcKay, Oct 19, 2016 | Read review
“Excellent services”
 of 5 bubbles wyleneadarden, Aug 28, 2016 | Read review
“Great Restaurants all around”
 of 5 bubbles butlma3, Jul 21, 2015 | Read review
“Ask to look at the room before you take your luggage and settle in. Do a survey, if you are not satisfied, ask for another room.”
 of 5 bubbles 868vanessam, May 11, 2015 | Read review
5 of 5
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