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Extended Stay America - Jacksonville - Deerwood Park

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8801 Perimeter Park Blvd, Jacksonville, FL 32216 (Formerly Extended Stay Deluxe - Jacksonville - Deerwood Park)
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Extended Stay America - Jacksonville - Deerwood Park
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84 Reviews from our TripAdvisor Community

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Raleigh, North Carolina
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

This property appears to have been recently renovated, as everything appears to be relatively new inside the room. Rooms are spacious and clean, and frankly I have stayed in a number of rated 2.5 star hotels that aren't quite as nice as this hotel. Location is a little bit hidden just off Southside Blvd, but there are a lot of... More 

Helpful?
Thank dyingculture
Charleston, South Carolina
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

The rooms are clean and well maintained. The sheets and towels were in great condition and the bathtub/shower were mildew free. All the employees were friendly and welcoming. We've stayed here several times and will continue to stay here. And the prices are reasonable.

Helpful?
Thank Georgiafan0815
Saint Augustine, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 5, 2015

Usually I stay at this hotel when traveling. I've never had an issue for the past three years until now. This week I stayed there and I got two different charges in my card and when I try to explain that to the manager, Jennifer Rembrandt, at least that what she said her name was, she was so rude and... More 

Helpful?
1 Thank StAugustine2015

Travelers are raving about these Jacksonville hotels

Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 22, 2015

I have been a resident at this hotel for four years. I have never felt the need to leave a critical review before because I loved living here otherwise I would have left a long time ago. I was aware when I first moved in here in 2011 that there was a pet deposit and dog restrictions based on breed,... More 

Helpful?
3 Thank Mo_Mullen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 18, 2015

Nobody will come to clean your room. And the staff will lie about coming to clean your room. The manager does not care to resolve customer complaints; they did not do me the courtesy of coming to smell the horrendous state of my room that had not been vacuumed or turned for over 3 weeks. They refuse to take action... More 

Helpful?
1 Thank Tazminatorman
Deurne, The Netherlands
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 14, 2015

After reading all the bad reviews, we were doubting if we would go to this place. But we were glad we did. As you can see when you arrive, the place is being renovated (it's also mentioned in other reviews). When we checked in the main entrance was being painted, so a bit messy, but no problem. The people at... More 

Helpful?
Thank 400dagen
Manager_11525, General Manager at Extended Stay America - Jacksonville - Deerwood Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

L.A.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 17, 2015

1) Extended America says it cannot resolve hotel room issues for 48 hours. When rooms directly under yours are under construction this *might* be a problem. I was also told that all executives who could move me to a different hotel were "on vacation." 2) If you book through a 3rd party provider (like Hotwire) the manager doesn't feel the... More 

Helpful?
1 Thank Diana H
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 8, 2015

Holy crap has this been an experience. This hotel is awful. Plain and simple. First night we were welcomed to the hotel by a cockroach scurrying across my foot as we step tru the doorway and a rancid smell hit you in the face. We were so tired from driving 12 hours that we just passed out and figured we... More 

Helpful?
1 Thank All D
Leesburg, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 14, 2015 via mobile

I have to agree with the unhappy reviews. My sister booked this hotel and I booked it to stay in the same place. I have never stayed at a hotel this dirty. Our room didn't even looked vacuumed. There was hair on the bathroom floor. Food in the sink. Crumbs on the kitchen floor. The beds were made but I... More 

Helpful?
1 Thank newyawk2000
Manager_11525, General Manager at Extended Stay America - Jacksonville - Deerwood Park, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we didn't meet your expectations during your stay. To ensure that a situation like yours doesn't happen again, I will be addressing the staff according. The staff and I appreciate your... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 7, 2015

This is the the worst hotel ever. please see pictures of the room below. This is not fit for a human being. The bathroom is moldy, the rooms is very dirty, the lobby bathroom is disgusting. I pointed all this to the hotel general manager- Jennifer, showed her the pictures of the bath I took. She could careless, didnt offer... More 

Helpful?
1 Thank Joe U
Manager_11525, General Manager at Extended Stay America - Jacksonville - Deerwood Park, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we didn't meet your expectation during your stay. To ensure that a situation like yours doesn't happen again, I will be addressing the staff according. The staff and I appreciate your... More 

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