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Extended Stay America - Jacksonville - Riverwalk

160 reviews
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Traveler (17)
Room & Suite (7)
Dining (1)
Overview
  • Excellent29%
  • Very good23%
  • Average23%
  • Poor9%
  • Terrible16%
Travelers talk about
“tv channels”(2 reviews)
“queen bed”(2 reviews)
Free Wifi
Non-Smoking Hotel
Kitchenette
Wheelchair access
Self-Serve Laundry
Free Parking
Breakfast included
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Jacksonville - Riverwalk
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Rooms
Feb 5Feb 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (160)Write a Review
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All reviewsclose to downtowntv channelsqueen bedstayed one nightclean roombusiness travelersstaff was friendlya great place to staygreat customer serviceparking lotesarefrigeratorconcertconference
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1 - 5 of 153 reviews
Reviewed 1 week ago

I woke up to a roach crawling on the bed. After a futile attempt to track it down. I went into the bathroom. Only to be startled by no less than 10 others scurrying across the floor and counter. I spoke with the manager and...More

Review collected in partnership with Extended Stay
Thank Roger Y
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 1 week ago

Roger, thank you for being our guest and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our...More

Hotel's Favorite
Reviewed July 28, 2017

Excellent room close to downtown activities. Room was clean. Staff were very friendly and helpful. Only downside is there isn't a pool. Grap and go breakfast is just that, grab a muffin and coffee. There is instant oatmeal though.More

Review collected in partnership with Extended Stay
Thank Janine C
Response from 00esa, General Manager at Extended Stay America - Jacksonville - RiverwalkResponded July 28, 2017

Janine, thank you for sharing your kind review of Extended Stay America - Jacksonville - Riverwalk - Convention Center. It’s nice to know you enjoyed your spotless room along with our convenient location and that our helpful associates left you with a good impression. We...More

Reviewed 2 weeks ago

Good area. Not the cleanest hotel but for the price it was decent. No ice maker in hotel, had to use cube trays in frig. Frig was old. Mirror broken on wall. Spent the weekend for New Years Eve and great location to the Riverwalk...More

Review collected in partnership with Extended Stay
Thank Ingrid F
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 2 weeks ago

Thank you for choosing our hotel and for sharing your feedback. We are happy to read you and your family had an overall good stay with us enjoying our convenient location and that you found us to be a good value. However, we are sorry...More

Reviewed 3 weeks ago via mobile

Staff was extremely friendly and accommodating. Not thrilled to pay for parking. Lack of information regarding the services that are provided. No building ice machine. The kitchenett had no supplies in the room. A notice to ask at front desk to put pkg together..what does...More

Thank StellaTodd
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded 2 weeks ago

Thank you for choosing us while here for a wedding. We are pleased to know you were impressed with our courteous associates, but we are sorry for we missed meeting some of your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards...More

Reviewed December 3, 2017

I was staying here while i was on orders. The rooms were dark and musty. I saw a roach on the wall in my room and asked to be switched to another room. I should’ve left then. I woke up in ge middle of the...More

Review collected in partnership with Extended Stay
Thank T'Errha M
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded December 3, 2017

Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Hotel Amenities
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$99 - $145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$99 - $145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (17)
Room & Suite (7)
Dining (1)
Hotel & Grounds (18)
Bathroom (2)
Questions & Answers
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Packerfan4
April 18, 2016|
AnswerShow all 4 answers
Response from Mike H | Reviewed this property |
Only stayed one night but it's in a small lot far off the interstate. I'd hate to have to get a truck in and out of there.
0
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Room Tips
"Pay the extra money and stay next door at the Hampton."
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"For extended stay, a ground floor makes moving in and out easier."
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"All rooms seem to be in a good location."
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"Rooms in another hotel are best."
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