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Extended Stay America - Jacksonville - Riverwalk

Traveler (39)
Room & Suite (44)
Dining (1)
Overview
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1413 Prudential Dr, Jacksonville, FL 32207-8131 See on map
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Wheelchair access
Laundry Service
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Jacksonville - Riverwalk
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Rooms
Feb 3Feb 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (178)
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1 - 5 of 171 reviews
Reviewed November 19, 2018 via mobile

While visiting family and attending the NFL game, this place seemed to have a great location. That’s about all it had! First of all, we stood in a line to try and check-in, while several other guests came up after us and budged in front...More

Date of stay: November 2018
Thank Kimmie075
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded November 26, 2018

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to...More

Reviewed November 9, 2018 via mobile

This is my 1st night of a 5 night stay and already disappointed!!! Lamp in room not working and bathtub would not drained! The room itself is a 3 out of 5 and they charge $6 for parking which isn't in the advertisement! Had I...More

Date of stay: November 2018
Thank chefmatt67
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded November 10, 2018

Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

Reviewed November 5, 2018

On my first night there were no hot water this must be an ongoing issue. During the night you can hear people walking around upstairs and hear doors slamming in the hall. Hotwire and any other hotel provider need to take them off there list...More

Date of stay: October 2018
Thank John R
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded November 6, 2018

John, although you liked our location, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try...More

Reviewed October 10, 2018

Refridgerator don't work, no clean sheets upon request, my sheets was turned inside out upon arrival, no staff, ROACH INFESTED, BUG INFESTED, and they do NOTHING about it. Here on business and this has been the worst experience with a hotel in MY LIFE! Coffee...More

Date of stay: October 2018
1  Thank hipps5490
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded October 11, 2018

Please accept our sincerest apologies for the issues you experienced during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will...More

Reviewed September 30, 2018 via mobile

On arrival the check in was painful, although the girl friendly it seemed to take forever with all the rules and instructions. The hotel is massive but we just happened to get 1 of the 4 that have blowers and dryers outside the door. Surely...More

Date of stay: September 2018
Thank harley1702
Response from 00esa, Manager at Extended Stay America - Jacksonville - RiverwalkResponded October 2, 2018

Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair access
Pool
Beachfront
Free Parking
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
113
Price range
$83 - $130 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Jacksonville / Riverwalk Hotel Jacksonville
,
Extended Stay America Riverwalk
Location
United States > Florida > Jacksonville
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
113
Price range
$83 - $130 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Jacksonville / Riverwalk Hotel Jacksonville
,
Extended Stay America Riverwalk
Location
United States > Florida > Jacksonville
Photos
Traveler (39)
Room & Suite (44)
Dining (1)
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Questions & Answers
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Packerfan4
April 18, 2016|
AnswerShow all 4 answers
Response from Mike H | Reviewed this property |
Only stayed one night but it's in a small lot far off the interstate. I'd hate to have to get a truck in and out of there.
0
Votes
Room Tips
"Sleep on the third floor it may help."
298JohnR
Nov 5, 2018
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"Dont rent from here....."
hipps5490
Oct 10, 2018
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"Pay the extra money and stay next door at the Hampton."
427jimf
Jul 24, 2017
Read review
"For extended stay, a ground floor makes moving in and out easier."
175markc
Mar 25, 2017
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