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Most hotels downtown was booked but check in here was fast and the staff was very helpful. Parking was only $6.00 and no deposit for the room. My room, towels & sheets microwave, refrigator was clean .More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - RiverwalkResponded 2 days ago
We appreciate you taking the time to write a review about your stay with us at Extended Stay America - Jacksonville - Riverwalk - Convention Center. It is good to read you liked your clean room and that you were impressed with our helpful associates....More
Not really what we were expecting from an "extended" stay facility. The room was really nice and by all appearances clean, so no comment there. Check in/out was easy and the staff very friendly and helpful. Due to ongoing road work, if you're not familiar...More
Thank Diane-Rick B
Response from 00esa, General Manager at Extended Stay America - Jacksonville - RiverwalkResponded September 13, 2016
Thank you for being our guest at Extended Stay America - Jacksonville - Riverwalk and for your wonderful feedback! We are thrilled to read that you liked our welcoming associates as well as your spotless accommodation. We hope you will visit again the next time...More
This place is an over-valued dump. Make no mistake, I've stayed at worse hotels, but I this place is a dump.
Check-in was a hassle because they decided to impose a $6.00 per day parking fee that was no disclosed until I got to the...More
Thank Jim F
Response from 00esa, General Manager at Extended Stay America - Jacksonville - RiverwalkResponded 3 days ago
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure...More
This place was an absolute dump. Do not stay here. When I got there I check the sheets the fitted sheet had hair on it.. And I even saw blood stains on the mattress. The stove was disgusting, the refrigerator was dirty, and the drawers...More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - RiverwalkResponded 4 days ago
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working...More
Clean room, uncomfortable beds, no kitchen utensils pre set up to stay, ac not cooling properly. Friendly staff willing to accomodate. Don't think there should be a parking fee breakfast should be at least till 10:30am to short of a service.More
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Response from 00esa, General Manager at Extended Stay America - Jacksonville - RiverwalkResponded 1 week ago
We’re sorry for the unpleasant experience you encountered while you were staying with us. However, we would like to communicate to you that, kitchenware for the suites are available at our front desk to ensure cleanliness is maintained. Also, we will share your concerns with...More
$86 - $116 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay America Jacksonville / Riverwalk Hotel Jacksonville ,