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Extended Stay America - Jacksonville - Riverwalk

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1413 Prudential Drive, Jacksonville, FL 32207
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Extended Stay America - Jacksonville - Riverwalk
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101 Reviews from our TripAdvisor Community

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Showing 95: English reviews
A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel was clean, the staff was great but just a little underwhelming. I reserved 2 rooms at the same time so I assumed those rooms would have been together but we were separated on 2 opposite ends of the hotel. The room had a kitchenette but no utensils, pots and pans, or even a coffee maker. The area felt... More 

Helpful?
Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

Thank you for choosing our hotel for your stay. We are glad you were pleased with our clean property and friendly staff, but we are sorry to hear that our location and amenities fell short of your expectations. One of the things we pride ourselves on is our commitment to our guests and communicating our services and amenities so our... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Room surprisingly spacious, clean. Staff pleasant and helpful. Overall satisfying experience. I stayed in a handicap-accessible room and there was more than enough space to move around. (Need larger television screen, however; 32" too small to view across the room. )

Helpful?
Thank jibella
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

We are delighted you chose to us at Extended Stay America - Jacksonville – Riverwalk. We are happy to read you enjoyed your stay with us, found your suite comfortable and the staff friendly and professional. We appreciate your suggestion. Thank you for sharing your pleasant​ experience online, and we hope you will visit us again the next time you... More 

Pittsburgh, Pennsylvania
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night while awaiting our reservation at an upscale hotel nearby. We kind of expected this hotel, an economy property not far from downtown, to be somewhat seedy and maybe a bit unsafe. When we got here, we found it was neither. The staff was friendly and efficient, and the room was more than adequate. We... More 

Helpful?
Thank Louis S
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

Thank you for choosing Extended Stay America - Jacksonville - Riverwalk for your accommodation needs. We are so delighted that you loved our friendly associates, convenient location and your well-equipped accommodation as well. We truly appreciate you recommending us online, and hope to see you again soon. Sincerely, General Manager More 

Bluffton, South Carolina
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were looking for a decent hotel close to the sports complex and Veterans arena. We needed two hotels and the rate was excellent through booking.com so I took a chance. The hotel was perfectly located to everything downtown. 5 minutes to the arena. When we checked in there was a mix up with booking.com and the reservation had been... More 

Helpful?
Thank Millergirl69
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

Thank you for sharing your very kind comments about your experience at Extended Stay America - Jacksonville – Riverwalk. It is great to hear our location was what you were looking for, and we greatly appreciate your kind compliments about our Front Desk and Housekeeping Teams. Each department plays a part and they all work hard to ensure every guest... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Found this hotel near the action - 4th of July fireworks downtown, at a very reasonable price. I live in Jacksonville, so this was like a mini vacay for me. The staff were friendly and efficient, the room was clean, the bed comfortable, and it was quiet. There were several restaurants nearby to choose from, and the Southbank was a... More 

Helpful?
Thank sq1109
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

We are thrilled to read that Extended Stay America - Jacksonville – Riverwalk provided you a great escape for you during the 4th of July weekend. It is great to hear that you enjoyed our convenient location, your clean, comfortable room and the friendly service you received from our staff. We greatly appreciate you sharing your wonderful experience online and... More 

Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

After being forced to cancel our reservations at the Lexington Hotel down the street for being disgusting, we thought to give ESA a try. I have never stayed at a Extended Stay before and was surprised on how clean and well kept it was. The ladies at the front desk were extremely cheerful and made sure we had everything we... More 

Helpful?
Thank justjack001
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

We appreciate you taking the time to write a review about your recent stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. It's great to hear you enjoyed your comfortable suite, along with our beds and the service you received from our front desk team. We are glad you liked the great value we offer, and we could... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

stayed one night with family on our way to Miami. Cynthia was very friendly at check in. You can tell she loves her job. The rooms were nice size and beds comfortable. Cynthia and the young man at check out were great also!

Helpful?
Thank KKLboys
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

We love to receive feedback on how we are doing. So, thank you for sharing your amazing remarks about your recent stay experience at Extended Stay America Jacksonville - Riverwalk - Convention Center. We are delighted how much you enjoyed your visit, especially the exceptional service you received from our Front Desk Team. We are also happy you loved your... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 15, 2016

For the negatives, one issue I had was the front door. Instead of being an automatic door, it was a regular door that you had to pull open. Thankfully I was only staying one night and didn't have much luggage. For someone who may have more luggage and who are alone, getting through the door could be a hassle! It... More 

Helpful?
Thank Hayden B
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

We are delighted you chose to stay at Extended Stay America Jacksonville - Riverwalk - Convention Center recently and for the constructive comments. We are happy to read you enjoyed your overall stay, and that you liked your accommodation, the service provided by our Front Desk associate Tiara and the great value we offer. Our staff works hard to exceed... More 

AL
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 31, 2016

Positives: *AWESOME front desk staff! VERY helpful and friendly. *The room was very spacious and the bed was very comfortable. *It is located within close proximity to the SkyWay which is FREE! Negatives: *There was a TERRIBLE odor in the lobby when we arrived that lingered for some time. It smelled like a #2 bathroom visit. *There are no ice... More 

Helpful?
Thank bjaymitchell
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

Thank you for your stay at Extended Stay America - Jacksonville - Riverwalk and for taking the time to review our hotel. We appreciate your kind words regarding the service our courteous front desk team provided during your visit. We are also glad that you loved your spacious accommodation, and also that our proximity to SkyWay was to your liking.... More 

Lexington, Kentucky
Level Contributor
199 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed May 24, 2016 via mobile

Came down down to work in JAX on last minute and most of the normal Hilton and IHG properties were already booked up with a Florida Public Safety convention in JAX. Booked here by necessity but no regrets. Property is right on Prudential Drive and an easy drive or a longish but nice walk across the main st bridge to... More 

Helpful?
Thank Wildcat1897
00esa, General Manager at Extended Stay America - Jacksonville - Riverwalk, responded to this review

Thank you for being our guest. While, we are happy you liked our location and well-equipped rooms, we are sorry to hear that you were not very happy with our parking and internet upgrade charges much. With our complimentary grab-and-go breakfast, free Wi-Fi and spacious suites with fully equipped kitchens, we hope you will agree our hotel is a great... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry

Additional Information about Extended Stay America - Jacksonville - Riverwalk

Address: 1413 Prudential Drive, Jacksonville, FL 32207
Location: United States > Florida > Jacksonville
Price Range: $75 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Jacksonville - Riverwalk 2*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay America Jacksonville / Riverwalk Hotel Jacksonville
Extended Stay America Riverwalk
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