We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Jacksonville Airport Hotel

Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Jacksonville Airport Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

355 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 352: English reviews
McKinney, Texas
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I came in for a 3 day business trip. The good - the lobby is very nice. The internet cafe is convenient. My room specifically wasn't bad it was mostly clean. They have a lot of meeting room space but none of it was being used. Our group (6) asked if we could use one of the mtg rooms. All... More 

Helpful?
Thank diane16523
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. I am sorry to hear about your experience and I would like to address a few items that you mentioned: The meeting room was only $388.41 for two day which normally would have been $906.29. Our hotel offers FREE wireless internet throughout the entire hotel and there are numerous places in the lobby area which... More 

Las Vegas, Nevada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

I actually really enjoyed the hotel love the room, The bed was very very comfortable, and I like the lobby set up I thought it was kind of pricey for the lobster ravioli I made the order and took it back to my room only got four pieces I was too tired to complain I understand lobster is expensive but... More 

Helpful?
Thank Steve W
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate the nice comments about the hotel. We apologize for your disappointment with the quantity of raviolis. I will share your concerns with our Chef. Hopefully they were enjoyable. Again thank you and we hope to see you back in the near future. Mark Kane, General Manager More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

From the moment my family walked in. We were not treated as guests. We were treated as the staff could not be bothered in assisting us. My husband travels a lot for work. The pay off is he is a spire elite member. We go on vacation and use his hard earned hotel points. The only benefit of him working... More 

Helpful?
Thank Stacey C
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I have met with the immediate department heads and can assure you that we have addressed each issue with our staff members. I can... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We booked this hotel for a last minute getaway during Father's Day weekend. The staff was very friendly, helpful, and cordial. The room appeared quite nice and clean. However, the air didn't get cold, there were only black coffee mugs (paper please) for the coffee, which I never trust to be clean, and the shower was horrible. The water pressure... More 

Helpful?
Thank Christine H
IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Dear Christine H, First of all, thank you very much for your recent stay at our Crowne Plaza Jacksonville Airport Hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the air conditioning and water pressure. We will address these concerns. We have sent you a private message to discuss your concern... More 

Waukesha, Wisconsin
Level Contributor
224 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We have chosen this hotel again for our annual visit from out of state. It's very clean, comfortable and a wonderful location for traveling and close to so many restaurants. They can provide a microwave and small frig if requested. We will be back.

Helpful?
Thank Donna J
San Francisco, California
Level Contributor
120 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

The hotel used to be a Holiday Inn, I believe; so the new name brought a little bit of un upgrade and refreshed look to the rooms. I didnt find staff particularly welcoming, and if there is an airline employee group, they will just forget about you. The area is very unpleasant, but there is an outdoor shopping mall on... More 

Helpful?
Thank DIOGENES L
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for taking the time to review the hotel. Our location is great…we do provide transportation to the River city Marketplace offers over 100 shops and restaurants which is only minutes away as well as the Airport with plenty of free parking. Again thank you and we hope to see you back again in the near future. Mark Kane, General... More 

Leeds, United Kingdom
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 21, 2016

We stayed at this hotel for 8 nights and really enjoyed our time there. This is a large hotel which we found to be clean with very friendly staff. We had a club room which was very comfortable and clean and was very welcoming to come back to. We used the restaurant and bar and found them very good, especially... More 

Helpful?
Thank JanetLS17
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your nice review. We appreciate your kind words and I will definitely share them with our staff. We look forward to your next visit. Mark Kane General Manager More 

charleston
Level Contributor
68 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed June 19, 2016

I chose this hotel after comparing prices on other Jacksonville airport hotels such as Courtyard, Hilton Garden, Hampton, Hyatt Place etc. They were all competitive at just over $100/night, but the Crowne Plaza knocked the "senior" rate to $89. I was not disappointed. Granted the rooms could stand a bit of "refreshing", but they had all necessary amenities, comfortable bed,... More 

Helpful?
Thank jdf3361
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. Yes we are one of many hotels at the airport but our hotel is among only two that are full service. We appreciate your kind comments and hope to see you back on your next visit to Jacksonville. Mark Kane General Manager More 

Riverview, Florida
Level Contributor
236 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed June 17, 2016

I thought I had taken a time machine back in time. This Crown Plaza has seen its better days. The carpet is worn and in the area where the soda machine was located on the fourth floor in Tower One there was a piece of edging laying on the floor As I walked down the corridor, the lights on the... More 

Helpful?
Thank majkirk
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your review today detailing the few mishaps that you experienced with our hotel. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More 

Paynesville, Minnesota
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 15, 2016

This is an expansive property, clean, nice rooms. There is a full service restaurant and bar on site. The property has numerous conference and event rooms. The pool is an indoor/outdoor where you can swim under the wall to enter the opposite pool. HBO and many channels included on the TV.

Helpful?
1 Thank Ralph D
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for taking the time to rate our hotel. Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. We are very proud of all the wonderful upgrades that we have done including the pool. Again, thank you and we hope to see you guys back soon!... More 

Questions? Get answers from hotel staff and past guests. Ask a question

144 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (74)
Viewed
Hotel & Grounds (10)
Viewed
Business Center/Function Rooms (2)
Viewed
View from Room (2)
Viewed
Room/Suite (13)
Viewed
Dining (6)
Viewed
Bathroom (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (36)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (70)
Viewed
Room/Suite (27)
Viewed
Business Center/Function Rooms (4)
Viewed
Hotel & Grounds (9)
Viewed
Bathroom (4)
Viewed
Dining (9)
Viewed
Pool/Beach Area (4)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Jacksonville hotels
0.2 mi away
Hyatt Place Jacksonville Airport
Hyatt Place Jacksonville Airport
#28 of 132 in Jacksonville
4.0 of 5 stars 614 reviews
0.5 mi away
Hampton Inn & Suites Jacksonville-Airport
2.0 mi away
Doubletree by Hilton Hotel Jacksonville Airport
Show Prices
Show Prices
Show Prices
0.6 mi away
SpringHill Suites Jacksonville Airport
0.4 mi away
Fairfield Inn & Suites Jacksonville Airport
0.3 mi away
Hilton Garden Inn Jacksonville Airport
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Location: United States > Florida > Jacksonville
Price Range: $114 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Priceline, Hotwire, Odigeo and Travelocity so you can book your Crowne Plaza Jacksonville Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay