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Crowne Plaza Jacksonville Airport Hotel

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Crowne Plaza Jacksonville Airport Hotel
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357 Reviews from our TripAdvisor Community

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Showing 353: English reviews
FPO,AE
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My hotel room was clean and nice but the hotel has an old feel. They have a indoor/outdoor pool in lobby which contributes to retro feel. Breakfast was offered with my room which was very good. The pancakes were awesome!!! You have to pay for fridge and microwave which was $10 per stay per item. No self-service washer and dryer... More 

Helpful?
Thank okarr
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. The hotel was built in 1982 and we completed a $12 million dollar renovation six years ago and plan on some updates in the near future. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests. Thanks again for contacting us. We appreciate your business and value your... More 

McKinney, Texas
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I came in for a 3 day business trip. The good - the lobby is very nice. The internet cafe is convenient. My room specifically wasn't bad it was mostly clean. They have a lot of meeting room space but none of it was being used. Our group (6) asked if we could use one of the mtg rooms. All... More 

Helpful?
1 Thank diane16523
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. I am sorry to hear about your experience and I would like to address a few items that you mentioned: The meeting room was only $388.41 for two day which normally would have been $906.29. Our hotel offers FREE wireless internet throughout the entire hotel and there are numerous places in the lobby area which... More 

Las Vegas, Nevada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 10, 2016 via mobile

I actually really enjoyed the hotel love the room, The bed was very very comfortable, and I like the lobby set up I thought it was kind of pricey for the lobster ravioli I made the order and took it back to my room only got four pieces I was too tired to complain I understand lobster is expensive but... More 

Helpful?
Thank Steve W
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate the nice comments about the hotel. We apologize for your disappointment with the quantity of raviolis. I will share your concerns with our Chef. Hopefully they were enjoyable. Again thank you and we hope to see you back in the near future. Mark Kane, General Manager More 

2 reviews
1 of 5 stars Reviewed July 2, 2016 via mobile

From the moment my family walked in. We were not treated as guests. We were treated as the staff could not be bothered in assisting us. My husband travels a lot for work. The pay off is he is a spire elite member. We go on vacation and use his hard earned hotel points. The only benefit of him working... More 

Helpful?
Thank Stacey C
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I have met with the immediate department heads and can assure you that we have addressed each issue with our staff members. I can... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 27, 2016 via mobile

We booked this hotel for a last minute getaway during Father's Day weekend. The staff was very friendly, helpful, and cordial. The room appeared quite nice and clean. However, the air didn't get cold, there were only black coffee mugs (paper please) for the coffee, which I never trust to be clean, and the shower was horrible. The water pressure... More 

Helpful?
Thank Christine H
IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Dear Christine H, First of all, thank you very much for your recent stay at our Crowne Plaza Jacksonville Airport Hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the air conditioning and water pressure. We will address these concerns. We have sent you a private message to discuss your concern... More 

Waukesha, Wisconsin
Level Contributor
226 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed June 27, 2016 via mobile

We have chosen this hotel again for our annual visit from out of state. It's very clean, comfortable and a wonderful location for traveling and close to so many restaurants. They can provide a microwave and small frig if requested. We will be back.

Helpful?
Thank Donna J
San Francisco, California
Level Contributor
120 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed June 22, 2016 via mobile

The hotel used to be a Holiday Inn, I believe; so the new name brought a little bit of un upgrade and refreshed look to the rooms. I didnt find staff particularly welcoming, and if there is an airline employee group, they will just forget about you. The area is very unpleasant, but there is an outdoor shopping mall on... More 

Helpful?
Thank DIOGENES L
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for taking the time to review the hotel. Our location is great…we do provide transportation to the River city Marketplace offers over 100 shops and restaurants which is only minutes away as well as the Airport with plenty of free parking. Again thank you and we hope to see you back again in the near future. Mark Kane, General... More 

Leeds, United Kingdom
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 21, 2016

We stayed at this hotel for 8 nights and really enjoyed our time there. This is a large hotel which we found to be clean with very friendly staff. We had a club room which was very comfortable and clean and was very welcoming to come back to. We used the restaurant and bar and found them very good, especially... More 

Helpful?
Thank JanetLS17
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your nice review. We appreciate your kind words and I will definitely share them with our staff. We look forward to your next visit. Mark Kane General Manager More 

charleston
Level Contributor
68 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed June 19, 2016

I chose this hotel after comparing prices on other Jacksonville airport hotels such as Courtyard, Hilton Garden, Hampton, Hyatt Place etc. They were all competitive at just over $100/night, but the Crowne Plaza knocked the "senior" rate to $89. I was not disappointed. Granted the rooms could stand a bit of "refreshing", but they had all necessary amenities, comfortable bed,... More 

Helpful?
Thank jdf3361
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. Yes we are one of many hotels at the airport but our hotel is among only two that are full service. We appreciate your kind comments and hope to see you back on your next visit to Jacksonville. Mark Kane General Manager More 

Riverview, Florida
Level Contributor
248 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed June 17, 2016

I thought I had taken a time machine back in time. This Crown Plaza has seen its better days. The carpet is worn and in the area where the soda machine was located on the fourth floor in Tower One there was a piece of edging laying on the floor As I walked down the corridor, the lights on the... More 

Helpful?
Thank majkirk
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your review today detailing the few mishaps that you experienced with our hotel. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Rd, Jacksonville, FL 32218-2460
Location: United States > Florida > Jacksonville
Price Range: $105 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotwire, Priceline, Expedia, Hotels.com, TripOnline SA, Travelocity and Odigeo so you can book your Crowne Plaza Jacksonville Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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