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All reviewstrundle bedseparate seating areajacksonville airporteggs and sausageflight was cancelledrooms are nicefront deskrefrigerator and microwavebreakfast buffetstayed here for one nightwould definitely stay here againcruise portthe hotel is cleanroom was largecoffee makerupon checknight stay
If you are looking for a decent room....they are nicely done. The fact that i am platinum elite and have not near the elevator in my profile and they put me next to the "loud" elevator not withstanding.
The oatmeal at breakfast - lumpy, gross....More
The room was clean, however, the elevators were cleaned once during our five day stay, the carpet in the hall to our room had cereal on it the entire time (never vacuumed), the men's bathroom in the lobby was without paper towels for three days,...More
Response from Rhonda K, Manager at SpringHill Suites Jacksonville AirportResponded March 18, 2018
Thank you for taking the time to provide your honest feedback regarding your recent stay with us. I apologize that your experience left something to be desired. Please rest assured that I will personally address these issues with the appropriate departments.
Aurther did an outstanding job on the check in. Room apeared to be clean but freezer was never defrosted so our ice bags could not be reinsurted for freezing. Mold was also growing In corner of shower wall.
Breakfast disappointing met minimum Mariott standards and...More
Thank RICHARD B
Response from Rhonda K, Guest Relations Manager at SpringHill Suites Jacksonville AirportResponded March 6, 2018
Good Morning Richard,
My name is Luke Roberts and I am the Guest Services Manager at the SpringHill Suites Jacksonville Airport.
It is through feedback such as yours that we are able to use these instances as a teachable moment. Please rest assured that I...More
We love Marriott Hotels. Our overnight stay was very pleasant from checking in, sleeping in the very comfortable beds and rising to a good warm breakfast and services from Anitra & Tangee that keep that area stocked and clean with pleasant smiles. Thank you.More
Response from MDuncan81, General Manager at SpringHill Suites Jacksonville AirportResponded February 13, 2018
We are delighted to have been your chosen hotel during your recent stay in Jacksonville. It was
truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way...More
Rooms are nice: Dont mind paying for the Internet! However! Last week when I checked in ; Elevator not working: Staff seems uninterested.
TV not functioning appropriately and will not maintain channel integrity.
GIve them a second shot this weekend: This TV works; However we...More
Thank Joe P
Response from Melissa D, General Manager at SpringHill Suites Jacksonville AirportResponded January 22, 2018
Thank you for choosing to stay at the SpringHill Suites Jacksonville Airport and providing your honest feedback on Trip Advisor.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable...More