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SpringHill Suites Jacksonville Airport

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13550 Airport Court, Jacksonville, FL 32218
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1 room 1 adult
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SpringHill Suites Jacksonville Airport
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291 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

This property is a very typical Springhill Suites with a modern well equipped room and few surprises for the experienced Springhill traveler. My disappointment was in the friendly, but inefficient service. When I called from the airport for the shuttle, the operator said the driver would be there right away. The hotel is only a half mile from the terminal,... More 

Helpful?
Thank Keith B
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of service that you received during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was just what I needed a clean and quiet room, also an amazing staff of great people from my check in by Agent Velma and Agent Ashantia also Agent Deanne all are very good @ what they do. Had the great pleasure of meeting two ladies who kept my room just perfect Miss Angel & Miss Mary,also the... More 

Helpful?
Thank Bruce P
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Wow!!! This hotel was just what I needed,a clean and quiet room and a amazing staff from the check in with Agent Velma & Agent Ashantia also Agent Deanne & I can't forget about the marvelous breakfast prepared by Agent Ashley & Agent Shmicka also had the opportunity to meet two wonderful ladies who kept the room perfect Miss Mary... More 

Helpful?
Thank parker671
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Dear parker671, Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport throughTripadvisor With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate... More 

Dameron, Maryland
Level Contributor
356 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We reserved a room here for a stop over on the way down to Fort Myers. Glad we did as there were no rooms left at this hotel, other than for those that had reservations. We had 2 rooms as there were 9 of us making the trip. We made use of both sofa pull out beds in each room.... More 

Helpful?
Thank Mako13Man
Rhonda K, Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Buffalo, New York
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here on New Years Eve. Checked in via mobile app. Quick stop @ desk for keys. Later in evening found hair dryer not working. Called front desk to report issue and asking for portable model. I was advised they would have someone up to check out problem. Several hours later, called again requesting a portable dryer as no one... More 

Helpful?
Thank steve y
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of customer service given in regards to not receiving a hair dryer or getting the problem resolved. We would also like to apologize for the way that... More 

East Coast Canada
Level Contributor
162 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is the second time we have stayed at this hotel. We really enjoy the way the room is laid out as it works great for our family. The living room area is spacious for a hotel and the bathroom has the toilet and shower in a room with the sink separate for someone else to use. This really helps... More 

Helpful?
Thank EastCoastCanada
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for the kind review. We are delighted that you enjoy staying with us! We look forward to seeing you again when you're in the area. More 

Myrtle Beach, South Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 4, 2016

There was an accident on the interstate that added an extra hour to the trip and so we arrived tired and late. They checked us in, but soon after going to the room I suspected that this room should not have been rented. The cover was off the A/C unit and when we turned it on it made noise. Three... More 

Helpful?
Thank Walter V
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your check in experience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our... More 

Austin, Texas
Level Contributor
387 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

My hubby & I stayed here for a few days before a cruise. The hotel is about 5 min from the airport (they offer a shuttle) and about 15-20 mins from the cruise port. The front desk staff were very friendly & helpful. The room was spacious and clean. The bathroom was probably the cleanest I have stayed in the... More 

Helpful?
Thank Jen78703
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to complete a review on Trip Advisor in regards to your recent stay at the SpringHill Suites Jacksonville Airport. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to serve you again whenever your travels bring you back to Jacksonville. More 

Mobile, Alabama
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 1, 2016

We've stayed in many hotels near the airport in Jacksonville, but this one tops the list. It appeared to be practically brand new. We had a nice suite with kitchen area, desk, nice bathroom space, and a lovely bedroom. Everything was so clean and attractive. We will stay at Springhill Suites again.

Helpful?
Thank Lillian C
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for taking the time to complete a review on Trip Advisor in regards to your recent stay at the SpringHill Suites Jacksonville Airport. We pride ourselves on delivering a memorable hotel experience during your travels. We are glad that we were able to do this. We look forward to seeing you again soon!!! More 

1 review
5 of 5 stars Reviewed December 29, 2015

Our visit to SpringHill Suites Marriott in Jacksonville, Florida was great. The rooms were clean and the cleaning staff was polite. The breakfast buffet was delicious and Alonza kept the bar full. Great customer service. Thanks

Helpful?
Thank Carey A
Melissa D, General Manager at SpringHill Suites Jacksonville Airport, responded to this review

Thank you for the great review and wonderful compliment! We hope that if your travels bring you back to Jacksonville you will stay with us! More 

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