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Wyndham Garden Jacksonville

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Traveler (133)
360
Panoramas (12)
Room & Suite (165)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Quiet
HOTEL CLASS
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Visit hotel website
Hotel deals

Location

Full view
39Car recommended
Grade: 39 out of 100
44Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
1,023Reviews
9Q+A
100Room tips
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Popular mentions
AWFUL stay. Our flight was late so we didn't check in until 4 am. The person at the desk seemed more interested in visiting than getting us checked in. I know he was bored but we were exhausted. The one thing he didn't tell us that we needed to know was that the cafe stopped
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Review collected in partnership with this hotel
Response from WGJAX, Manager at Wyndham Garden Jacksonville
Responded 4 days ago
Dear John H, Thank you for your feedback! Please accept our apology for the inconvenience brought upon by the difficulties you encountered during your visit. Management has since addressed your comments with our entire team to improve upon. We appreciate you for allowing us to accommodate you and hope to have the opportunity to serve you properly in the future. Sincerely, Wyndham Garden Jacksonville Management Team
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Staff are super helpful and room service is amazing. Food, ny strip and filet 2nd to none. Very friendly. Would defiantly stay here again. Outdoor pool good conference rooms, small fridge in room and king size beds. Super quick on room cleanup.
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Response from WGJAX, Manager at Wyndham Garden Jacksonville
Responded 4 days ago
Hi Greenmonster1000, We are so glad that you decided to visit us on TripAdvisor! It would be our pleasure to serve you during future visits to Jacksonville! Best to you, Wyndham Garden Jacksonville Management Team
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Located conveniently off the highway, ample parking, clean property and the bed was soft and pleasant. Although there was a youth group there that was running back and forth, wetting the hallway floor and keeping up a bit of noise, my stay was overall a relaxing one. Love the
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Review collected in partnership with this hotel
Response from WGJAX, Manager at Wyndham Garden Jacksonville
Responded 2 weeks ago
Dear Getaway..., Thank you so much for this awesome feedback! We are so glad that you enjoyed your visit. It would be our pleasure to accommodate you during a future trip to Jacksonville! Sincerely, Wyndham Garden Jacksonville Management Team
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I was in Jacksonville during TPC weekend and my preferred motel was booked, so for more money and less perks, I ended up at the Wyndham Garden. First surprise - no breakfast! Really??? Going to my room, I could see that the hallway floors had not been vacuumed and assumed that
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Response from WGJAX, Manager at Wyndham Garden Jacksonville
Responded 2 weeks ago
Dear LizJacksonville, On behalf of our team here at Wyndham Garden Jacksonville, we offer a sincere apology for the cleanliness issues that you encountered during your visit. Management has since addressed them specifically with the housekeeping department. We do agree that this is unacceptable and assure you that this is not an allowed common occurrence. In regards to breakfast, though we do not offer breakfast complimentary, we do have an on-site restaurant that serves breakfast, lunch and dinner! Thank you so much for staying with us! Sincerely, Wyndham Garden Jacksonville Management Team
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So disappointed with this hotel. We felt that this hotel was geared up for one person only in the rooms. Not enough coffee not enough towels and no bath mat. One of the pillow cases was stained and when the housekeeper came she was quite rude. No apology. When we came back the
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Response from WGJAX, Manager at Wyndham Garden Jacksonville
Responded 2 weeks ago
Dear Kaw52, On behalf of our team here at Wyndham Garden Jacksonville, we offer a sincere apology for the issues that you encountered during your visit. Management has since addressed things mentioned with their respective departments. We do understand that this is unacceptable and assure you that this is not an allowed common occurrence. Thank you for staying with us and we appreciate you taking the time to leave us with this information. Sincerely, Wyndham Garden Jacksonville Management Team
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Previous
You would definitely contact the hotel for that information.
0 votes
How far to the beach from your location?
About 10 miles sounds right. There's is easy access to the interstate and Butler Ave from this hotel
0 votes
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do you charge extra for pets?
Good morning. Our hotel accepts small pets under 20lbs, non aggressive breeds and there is a $15 per pet charge. Pets are housed in pet rooms on one floor.
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Dear Ms. Kelley, It would be a pleasure to host you in our hotel. Our property is currently undergoing a multi-million dollar renovation and while it is unlikely you would be affected I would like to offer this suggestion. For any guest that is extremely sensitive as you have stated, it is best to seek out hotels that do not accept pets at all. Our corridors and public areas have not yet been addressed and this could cause issues for an individual with sensitive allergies. Also pets will ride our elevators and this also could cause issues for you. There are several hotels in our area that do not allow pets at all and this may be more appropriate for you. Our hospitality team would love to host you but we also want you to stay healthy and happy! If you need to cancel your booking we are happy to do so with no penalty.
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I forgot to go to St Augustine you do need a rental car is 1/2 hour drive but beautiful place
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12
"Check to make sure your room will have a refrigerator before bringing cold items."
"Since the hotel is pet friendly; I believe the pets are on the second floor."
"If noise bothers you, stay somewhere else."
"Maybe not pool side"
"Ask for a renovated room. It was nice. New flooring! Comfortable beds."
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PRICE RANGE
$78 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western jtb / southpoint hotel jacksonvillebest western jacksonvillejacksonville best western
FORMERLY KNOWN AS
BEST WESTERN Hotel JTB/Southpoint
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
183
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