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BEST WESTERN Hotel JTB/Southpoint

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737 Reviews from our TripAdvisor Community

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Showing 716: English reviews
Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Excellent front desk experience, efficient, accommodating and helpful. Decent pricing and a great location. The room and other amenities were clean,and staff were very friendly. I was travelling from Toronto on route to Orlando and was tired, so a 3 mins wait from check in to the time I got the keys for our room was perfect. Breakfast was great... More 

Helpful?
Thank Nnpaul
Palm Beach, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

this is a great hotel for being near hospitals and senior living in the southside area and they are pet friendly-reasonable rates. the room i had was clean and the parking convenient, and there is a dog walking area in the back. nice breakfast spread and friendly staff.

Review collected in partnership with Best Western

Helpful?
Thank sailhorse
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We really appreciate the friendliness of the staff!! It was very clean the staff gave us great advice on places to eat. We will return because it was a very friendly clean and quick to respond to our needs! Over all it was just awesome

Helpful?
Thank blackjoe63
Punta Gorda, Florida
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had to go to Mayo Clinic in Jacksonville and this Best Western is a 15 minute, straight through, drive from the clinic. It's an older property and a little on the "tired" side but you can't beat the cost. We had a $50 credit due to a promotion that Best Western is running so it only cost us $243.80... More 

Helpful?
Thank Mable S
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Was stuck here for 2 nights. I wasn't happy to say the least. Carpet is old and dirty looking. Furniture looked like it was from the 70's. They do offer HDTV and decent internet speed. They have smoking rooms which was the only plus of my stay. Wish I would have gotten an updated room like the one shown in... More 

Helpful?
Thank kyle m
BestWesternJTB, General Manager at BEST WESTERN Hotel JTB/Southpoint, responded to this review

Dear Kyle: As a valued guest of our brand and our hotel, we value feedback. I have read your comments and want to express our apologies that your stay did not meet your expectations. Our goal is to provide an experience that our guests enjoy and are comfortable with. Our hotel is currently in a renovation cycle and while our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am sitting in the hotel room right now and, honestly, I would leave if it wasn't so late at night. Really bad. Not clean at all. Moldy bathroom. Stained carpets and old furniture. Sheets are practically threadbare. Terrible musty smell in hall and in room. We are traveling through Jacksonville and I booked this hotel because of the positive... More 

Helpful?
3 Thank Paige L
BestWesternJTB, General Manager at BEST WESTERN Hotel JTB/Southpoint, responded to this review

Dear Paige, We value the time you took to comment regarding your experience with your visit to our hotel. Please allow me to apologize that you experienced and issue with your guest room. What you have described is not the norm for our hotel and this is not the experience we want for our guest, nor is it what our... More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

On our children's spring break from school we decided to take a trip to Jacksonville. This was one of the hotels that kind of hit all of our requirements when thinking of where to stay that offers free breakfast, Internet, has a pool, and is family friendly. The hotel lobby is very nice and offers arriving guests free refreshments and... More 

Helpful?
1 Thank Wanderlustedgal
BestWesternJTB, General Manager at BEST WESTERN Hotel JTB/Southpoint, responded to this review

Dear Wanderlustedgal, Thank you so much for your compliments of our team and hotel. Our staff works diligently to provide a great experience for our guests. It is very rewarding when our guests recognize our hard work. We serve thousands of guest a year and making them comfortable is our top priority. We look forward to having you back with... More 

Charlotte, North Carolina
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights for business. Rooms were clean but very small and tight. The bathroom was ridiculously small. Had to stand beside the toilet to close the door I n order to get into the shower. Bed was comfortable and the ac unit worked well.

Helpful?
Thank rhondavee
1 review
3 of 5 stars Reviewed 4 weeks ago

Trying to avoid early morning departure and rush hour traffic in a large city before Clinic visit. Slept well but so-so for the rest of the visit. Breakfast selection compared to several other places we have stayed is quite small and could use some serious upgrade.

Review collected in partnership with Best Western

Helpful?
Thank Charles M
Arcadia, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

My husband and I had quality service and was accommodated efficiently. I personally enjoyed the staff's politeness and courteous behavior in being professional. All of our trips were due to medical appointments and that is why we kept coming back to this particular hotel. We hope to visit other Best Western Hotels in other states for vacations as we have... More 

Review collected in partnership with Best Western

Helpful?
Thank Sharon T
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Self-Serve Laundry

Additional Information about BEST WESTERN Hotel JTB/Southpoint

Address: 4660 Salisbury Rd, Exit 344, Butler Blvd, Jacksonville, FL 32256-6130
Location: United States > Florida > Jacksonville
Price Range: $81 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hotel JTB/Southpoint 2.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Best Western Jtb / Southpoint Hotel Jacksonville
Best Western Jacksonville
Jacksonville Best Western
Hotel Style:
#38 Business Hotel in Jacksonville
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