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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,727 Reviews from our TripAdvisor Community

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Showing 1,718: English reviews
Clifton, VA, United States
Reviewed May 17, 2016 via mobile

Great hotel with a friendly and helpful staff. Very clean. Nice chilled cucumber water in the lobby. Rooms was spacious and well appointed. Had breakfast at hotel and it was quite good with many choices. I passed up the hot breakfast buffet but it looked great. Excellent service. Valet parking available plus a pay lot right exact hotel ($10/day). Hotel...

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Helpful?
Thank Bill M
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Bill, we are ecstatic to hear that your stay here was absolutely wonderful! We appreciate you taking the time to leave such a fantastic review. Our associates are dedicated to providing the best guest experience in the city and it is always encouraging to hear of our successes We look forward to the opportunity to welcome you back to Omni...

Tallahassee, United States
Reviewed May 17, 2016

It was just a very pleasant experience. It was in a centrally located area. It was possible to drive to areas you needed to get to as well as walk to other areas. The complimentary wifi was a plus. The fitness room at no additional cost was great as well.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Fredrick S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking time to review our hotel Fredrick. We are grateful to receive such positive feedback in regards to your recent stay with us. As a team, we take pride in servicing our guests with the best of our ability each day. We look forward to welcoming you to the Omni Jacksonville in the future.

sharon, United States
Reviewed May 17, 2016

stayed here for a conference, great room, great service, and great food. staff very friendly and courtious. located within walking distance from the jax landing. caught bike night on thursday nights. great band and atmosphere.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Timothy C
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had such a wonderful stay at our Omni Jacksonville property Timothy. We appreciate you taking the time to leave your feedback on Trip Advisor and we look forward to the opportunity to welcome you back.

Lexington, SC
Reviewed May 17, 2016

I enjoyed my stay at the Omni Hotel in Jacksonville. The staff was friendly. The front desk was very efficient and pleasant to deal with. The valets do a great job. I was impressed...not a job for me! They were as nice as they could be. Being the first people that you come in contact with they were really a...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Jeff W
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Jeff, we are ecstatic to hear that your stay here was absolutely wonderful! We appreciate you taking the time to leave such a fantastic review. Our associates are dedicated to providing the best guest experience in the city and it is always encouraging to hear of our successes. We would also like to thank you for mentioning our valet staff...

treharris
Reviewed May 17, 2016

Stayed two night to attend Players final. Good quality hotel with all facilities. Excellent customer service. Arrangement made for shuttle to Players. Meals, a good choice. Reception staff very helpful.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank sooty100
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for such positive feedback! We thoroughly enjoy providing the best guest experience in the city and it is a great to hear when our efforts bear fruit. We appreciate your review and hope to welcome you back to the Omni Jacksonville.

Valdosta
Reviewed May 16, 2016

This is my 3rd time staying at this hotel I think. But each time has been great! Housekeeping staff was awesome. I left the hotel in a hurry and just poured my sprays and lotions and other items out on the counter. When I came back into my room everything was organized perfectly. I ordered room service for breakfast. My...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Shalanda B
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Shalanda! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We hope you will have the opportunity to stay with us again on your next trip to Jacksonville.

New York City, New York
Reviewed May 16, 2016 via mobile

I love Omni Hotels and this is another one to add to my list. The rooms are beautiful and clean. Found the staff to be helpful and friendly. Bar staff was great. Drinks are a little pricey. Hotel is near the waterfront and has beautiful views of Jacksonville.

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Helpful?
Thank Elvis082
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to review our hotel! We are delighted to hear that you are a loyal Omni customer and that your stay at The Omni Jacksonville hit the spot! It is always a pleasure for us to read reviews such as yours and we hope to welcome you back soon.

Savannah, United States
Reviewed May 10, 2016

My wife and I attend a 2 day music festival in Jacksonville Fl. every year and always stay at the Omni. We have had wonderful stays each year and look forward to staying there again for future festival visits.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Timothy H
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to review our hotel Timothy! We are delighted to hear that you are a loyal Omni customer and that your stay at The Omni Jacksonville hit the spot! It is always a pleasure for us to read reviews such as yours and we hope to welcome you back soon.

Mississauga, On
Reviewed May 10, 2016

This was our first time in Jacksonville. We travelled there to see the comedian Bill Burr at the Moran Theatre across the street. The room was nice, clean, and mostly up-to-date. We were staying on a Sunday evening and we paid $250 which seemed to be a little pricey for what we got. Despite being in DT Jacksonville, there didn't...

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Helpful?
Thank BlueSpecV
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback. We are disappointed to read that you didn't more thoroughly enjoy your time in Jacksonville but we do appreciate your comments and especially your comments regarding the service you received at our hotel. We always welcome guest feedback and hope for a future opportunity to have you as our guest.

Pooler, United States
Reviewed May 9, 2016

Room was not cleaned during my stay. I left the room around 100pm, went to the front desk and was assured that the room would be cleaned. Returned back after 1100pm. 10 hours went by and room was still not cleaned. Had to wait to be cleaned when I got back. Asked about a microwave and I was told there...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Troy H
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

It was disappointing for us to read about your experience at our hotel Troy. We are committed to providing our guests with a high level of service and cleanliness and regret that this was not reflected in your experience. This review will be shared with our housekeeping team so that we may evaluate how we can prevent something like this...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Location: United States > Florida > Jacksonville
Price Range: $138 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travelers have asked, with answers from Omni Jacksonville Hotel staff and other travelers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
7 months ago
Miami, Florida
Flagler Beach, Florida, United States
11 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a room that is not a connecting room”
 of 5 bubbles 447shareser, 2 weeks ago | Read review
“Choose one with a view of the water.”
 of 5 bubbles sdlex, 2 weeks ago | Read review
“stay somewhere else”
 of 5 bubbles brockd16, 2 weeks ago | Read review
“Join free rewards program for free wi-fi and other things.”
 of 5 bubbles marthac18, 2 weeks ago | Read review
“Higher room for a nice view”
 of 5 bubbles MumaRules, Feb 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question