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Omni Jacksonville Hotel

Traveler (162)
Room & Suite (251)
Dining (43)
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Hotel website
245 Water St, Jacksonville, FL 32202-4403 See on map
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
4 Star accommodation
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Oct 7Oct 8
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,306)
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All reviewsselect guesttimes union centervalet servicemini barroom servicenice hotelwithin walking distancedowntown areaview of the riverself parkingrooftop poolbusiness tripwater taxienjoyed my stayexcellent staythe room was nicebed was very comfortable
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21 - 25 of 2,296 reviews
Reviewed July 27, 2018

The badge of a great hotel is consistency - and that is what you will get at The Omni in Jax. If you want high end service not found in many places these days, treat yourself to a stay here. We ALWAYS stay when we...More

Review collected in partnership with Omni Hotels & Resorts
Thank Mary M
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded July 30, 2018

Please accept our gratitude for both your business and your positive feedback, Mary! We especially enjoy the opportunity to recognize our associates that do an outstanding job, so it will be a pleasure for us to pass along your compliments to Deb. We look forward...More

Reviewed July 26, 2018

I have stayed here at least three times and the other two times were great. I was so disappointed this time that I checked out one whole day early. The young lady that checked me in was very pleasant and sweet however the hotel tries...More

Thank nicee28
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded July 27, 2018

We are disappointed to read about your experience. It sounds like we missed the mark during your most recent stay and for that we apologize. Thank you for all of your feedback, as with many metropolitan areas, parking comes at a premium, so unfortunately, we...More

Reviewed July 22, 2018

This hotel located at downtown and business center of Jacksonville. Clean and good service. I think price is very good. One minus is hotel doesn't have car parking. But there are options: public car parking or valet parking for $20.More

Thank Dien P
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded July 23, 2018

Thank you for taking the time to write this review on our hotel, Dien! We appreciate your feedback regarding parking. Unfortunately, we do not have our own parking lot, but we hope you found our alternative parking options convenient. We look forward to welcoming you...More

Reviewed July 20, 2018

Overall my experience was not worth the trip. I prefer a hotel that I do not have to leave to feel relaxed. This was not my ideal preference for a vacation spot. The room did not have natural lighting and I did not have a...More

Review collected in partnership with Omni Hotels & Resorts
Thank passiondoctor
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded July 23, 2018

Thank you for your feedback regarding your stay! We appreciate your comments and apologize that our hotel did not meet your expectations. Your business is appreciated and we hope that your experience here does not deter you from visiting another one of our properties. We...More

Reviewed July 18, 2018

I recently enjoyed a two-night stay at this hotel while visiting a friend in the city, and I found the hotel to be top-notch! Every team member that I met was friendly and helpful. The room was clean and comfortable, with a nice view as...More

Review collected in partnership with Omni Hotels & Resorts
Thank F9589KClindal
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded July 19, 2018

Thank you for such a glowing review, Lindal! It is always a pleasure to hear of our success and we are thrilled that we met your expectations from customer service to the view from your room. We appreciate your business at the Omni Jacksonville Hotel...More

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The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and ...More Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. (The pool is closed for renovations until March 23rd, 2018, please accept our apologies for any inconvenience.) Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. Less
Hotel class
Contact Information
Hotel Amenities
Room Service
Fitness Center with Gym / Workout Room
Air Conditioning
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Room types
Non-Smoking Rooms, Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Room types
Non-Smoking Rooms, Suites
Number of rooms
Price range
$135 - $242 (Based on Average Rates for a Standard Room)
Also Known As
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
United States > Florida > Jacksonville
Traveler (162)
Room & Suite (251)
Dining (43)
Pool & Beach (35)
Amenities (19)
Business Center & Event Rooms (8)
Family and Play Areas (1)
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Questions & Answers
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August 31, 2016|
AnswerShow all 4 answers
Response from Ontour4444 | Reviewed this property |
I should have added that there are lots of restaurants and bars along the river you can stop at to refresh yourself.
August 22, 2016|
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Response from Elizabeth W | Reviewed this property |
I didn't see anyone smoking around the pool. My husband walked to the end of the pool area to smoke.
July 8, 2016|
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Response from Theresa C |
There are not many options for shopping in downtown Jacksonville. The only mini mall Downtown Jax is the Jax Landing and you do not want to go there. You would be better off staying somewhere in the St. Johns Town Center... More
Room Tips
"Higher floor recommended"
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"Metered parking in the area is free on weekends."
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"Ask for a river view. Otherwise, you might get a view of a dirty roof top."
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"Dinner Across the Street at the Landing was Great"
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