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    Omni Jacksonville Hotel

    2,461 reviews
    #30 of 138 Hotels in Jacksonville
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    245 Water St, Jacksonville, FL 32202-4403
    +1 800-578-2900
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    Guests1 room, 2 adults, 0 children
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    $110
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    Traveler (172)
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    Panoramas (9)
    Room & Suite (169)

    About

    4.0
    Very good
    2,461 reviews
    Location
    Cleanliness
    Service
    Value
    The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. (The pool is closed for renovations until March 23rd, 2018, please accept our apologies for any inconvenience.) Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe.
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    Room & Suite (169)169
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    Property amenities
    Paid public parking nearby
    Wifi
    Pool
    Fitness Center with Gym / Workout Room
    Bar / lounge
    Hiking
    Pets Allowed ( Dog / Pet Friendly )
    Business Center with Internet Access
    Valet parking
    Secured parking
    Parking
    Paid wifi
    Paid internet
    Internet
    Rooftop pool
    Outdoor pool
    Heated pool
    Restaurant
    Breakfast buffet
    Conference facilities
    Banquet room
    Meeting rooms
    Fax / photocopying
    Concierge
    Gift shop
    Non-smoking hotel
    ATM on site
    24-hour front desk
    Dry cleaning
    Laundry service
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    Room features
    Non-smoking rooms
    Suites
    Air conditioning
    Room service
    Safe
    Minibar
    Flatscreen TV
    Good to know
    HOTEL CLASS
    HOTEL STYLE
    Centrally Located
    Modern
    Languages Spoken
    English, Spanish
    Hotel links
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    Offers & Announcements:SAVE UP TO 15%
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    2,461Reviews16Q+A100Room tips

    Reviews

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    Popular mentions
    Get away to relax
    My wife and I stayed at the hotel during a recent football game in Jacksonville and were very happy with our overall experience of the Omni in Jacksonville. From the movement you walk in to the time you leave, each person receives you and takes care of you in so many ways. From valets, to front desk to the team that takes care of the restaurant to the General Manager who we met. Always looking to meet your needs. Thank you Omni!…
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    Review collected in partnership with Omni Hotels & Resorts
    Date of stay: September 2019
    Value
    Rooms
    Location
    Cleanliness
    Service
    Sleep Quality
    Trip type: Traveled with family
    Response from Dawn S, General Manager at Omni Jacksonville Hotel
    Responded 1 week ago
    Thank you for your review. I am very happy you enjoyed your stay with us and sincerely appreciate your kind comments. It was a delight to meet you and I look forward to your next stay with us!
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    Hotel's Favorite
    Great Hotel and Staff
    I loved my hotel stay here. Staff was so accommodating, friendly and attentive. There when you needed them, but not overbearing. Did get a little noisy with room construction or revamping going on during my stay on my floor, but noise started well past noon, so I was up by then anyway. …
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    Date of stay: August 2019Trip type: Traveled solo
    Response from Dawn S, General Manager at Omni Jacksonville Hotel
    Responded 4 weeks ago
    Thank you for your review. I am very happy you enjoyed your stay with us and sincerely appreciate your kind comments. I apologize for the noise as we continue to improve the hotel products and services and am very thankful it did not adversely impact your stay. We look forward to your next stay with us!
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    Good business traveller location
    Two night mid-week stay for local business meetings. Received a corner room upgrade without asking, company also has included breakfast buffet in the rate, nice option. Clean spacious rooms, great front desk. Requires the room key for elevator to access guest floors, always concering this means local issues are going on, but had no problems at all. Local area completely empties out at night and the elevated tram acoss the street isn't really useful, hardly any stops.…
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    Date of stay: August 2019
    Location
    Cleanliness
    Service
    Response from Dawn S, General Manager at Omni Jacksonville Hotel
    Responded 1 week ago
    Thank you for your review! I am very happy you enjoyed your stay with us and appreciate your feedback regarding the services provided. I apologize that the area did not offer any entertainment options for you -- we do provide a detailed list for our guests of activities and event in the downtown and surrounding area, including local restaurants and eateries that our complimentary shuttle can transport you to during the week day. Please take advantage of the shuttle on your next stay. We look forward to serving you again soon!
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    Excellent Service
    Ease in making reservations, excellent service throughout from desk clerk, bartender, room service and the best cleaning staff. The rooms are spotless, I can say this because with touch of arthritis, I dropped an earring more than once and had to crawl on the floor. Plenty of hangers, water pressure that can get hot enough to wash the aches and pains from travel or sitting in a conference chair all day. High quality toiletries that you actually want to try and are pleased with the results. Little touches like wrapped q-tips and cotten balls (I always forget the q-tips!). I Highly recommend this hotel.…
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    Review collected in partnership with Omni Hotels & Resorts
    Date of stay: August 2019
    Value
    Rooms
    Location
    Cleanliness
    Service
    Sleep Quality
    Trip type: Traveled on business
    Response from Dawn S, General Manager at Omni Jacksonville Hotel
    Responded 1 week ago
    Thank you so much for your review. I am very pleased you enjoyed your stay and very much appreciate your kind comments and feedback. I will share your comments at our next staff meeting! We look forward to your next stay with us!!
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    Ok hotel for the price!
    Check in was nice and easy, hotel grounds were nice and clean, the only problem we had was our room felt very humid, almost to where our sheets felt wet..If I was going to return to Jacksonville I'd probably pick a different hotel!
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    Date of stay: August 2019Trip type: Traveled with family
    Response from Dawn S, General Manager at Omni Jacksonville Hotel
    Responded 3 weeks ago
    Thank you for your review and feedback. I apologize that your room was not comfortable; we are diligently reviewing options to refresh the room to provide a more comfortable stay for our guests and combat the extreme heat and humidity we have experienced in Florida this summer. We would welcome the opportunity to provide better service and accommodations for you in the future and hope you will give us another chance.
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    PRICE RANGE
    $119 - $280 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    omni hotel jacksonville, omni jacksonville, jacksonville omni
    LOCATION
    United StatesFloridaJacksonville
    NUMBER OF ROOMS
    354
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