Omni Jacksonville Hotel
2,522 reviews
#31 of 144 Hotels in Jacksonville
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245 Water St, Jacksonville, FL 32202-4403
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$158
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Omni Jacksonville Hotel
More questions?
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#31 of 144 hotels in Jacksonville
Location
Cleanliness
Service
Value
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. (The pool is closed for renovations until March 23rd, 2018, please accept our apologies for any inconvenience.) Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid public parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish
Location
Full view
89Good for walkers
Grade: 89 out of 100
41Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
Contact
245 Water St, Jacksonville, FL 32202-4403
Getting there
Rental CarsSee rental cars from $26/day
2522Reviews17Q+A100Room tips
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Popular mentions
Everything was great except the pool was closed before it even got dark out and that was one of the main reasons we chose this hotel, for the pool at sunset. Besides that, check in was easy, parking was convenient.
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Date of stay: July 2021Trip type: Traveled as a couple
Helpful
I loved the coziness and the ability to relax as if you were home. The space was appropriate for the 2 nights stay. The bathroom was nice and cozy. I really enjoyed the desk area to spread out my work I did bring with me during the trip.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: very quite and exclusive. Really enjoy the stay.
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Helpful
Response from General Manager, General Manager at Omni Jacksonville Hotel
Responded 4 days ago
Dear Yulondia, Thanks for visiting Omni Jacksonville Hotel. We apologize for the lack of housekeeping each day, but we're delighted to hear that we exceeded your expectations in all other aspects! We would love to welcome you back for another cozy stay. Sincerely, Vinnie Bucci, General Manager
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This hotel is beautiful a lot of security for the ones who stays here because is in the middle of downtown Jacksonville lots of security u can’t even go up in the elevator without having a key which is a little too much hassle but I guess is for protecting anyone from walking in the floors pool is very clean had a lot of fun with my friends overall I would stay again if I needed too also there’s barely any parking place u gotta pay $25 valley or $15 for the garage if not park outside around the hotel at ur own risk lol
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Date of stay: July 2021Trip type: Traveled with friends
Helpful
Response from General Manager, General Manager at Omni Jacksonville Hotel
Responded 4 days ago
Dear Jasmine, It was our pleasure to welcome you to Omni Jacksonville Hotel. We're glad you and your friends had a wonderful stay, and it's fantastic that you were able to spend some time in the pool. We apologize for any inconvenience caused by our parking fees. We aim to offer rates competitive for the area; however, we appreciate your comments. Our team trusts you had a fabulous trip, and it would be a privilege to host you again. Sincerely, Vinnie Bucci, General Manager
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A total dump . Carpet looks from Mardi Gras ! Breakfast is at 7 am, so if you have an early meeting forget about, and that is what I did. Being the first to be there at 5 to 7 am, order , by 7.15 the cook has not even started to break the eggs ! Like your Presidents, says...c'mon man...! Poll, overcrowded with screaming kids, No water in the overpriced room...no sleepers, Marriott is going to take over this joint, but it will hard to make it run effciently. Oh well,.... Hilton next time !!
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Date of stay: July 2021Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: Forget staying here !
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Helpful
Response from General Manager, General Manager at Omni Jacksonville Hotel
Responded 1 week ago
Dear Milo, We appreciate you sharing your comments with us. Unfortunately, certain aspects of our property weren't your preference. Nonetheless, you have provided us with valuable insight into how we can improve the experience we are providing to our guests, and for that, we thank you. Sincerely, Vinnie Bucci, General Manager
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I have to say that if I could have given this hotel less than one star I would have. My husband and I decided to stay downtown last Friday night so we could enjoy ourselves at a local restaurant and not have to drive all the way back at the beaches. We chose the Omni because of the location and even though it looked like an older hotel, the pictures made it look ok. Well, I have to say that when we walked into the lobby, we noticed a bad smell right away. When we entered the elevator, we literally had to hold our noses from the smell. It was disgusting, and all 4 elevators smelled like that. Our room looked like something out of the 80s. Everything was old and in poor condition. The mattress sank in the middle. The AC didn’t work well, the tv was small, and even the phone didn’t work well. For 250 a night, this was an enormous disappointment and what we both felt was a waste of time. I did speak with a nice manager the next day and let her know what terrible shape this hotel is in and how desperately it needs updating and refreshing. Sadly we won’t be back.…
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from General Manager, General Manager at Omni Jacksonville Hotel
Responded 3 weeks ago
Dear Liz, We appreciate you taking the time to leave us your feedback. We are committed to delivering the best experience possible and want to apologize for falling short. Rest assured that our team will discuss your comments to ensure that our accommodations are squeaky clean and in tip-top shape. We know that we can do better and would love another opportunity to prove this to you. Sincerely, Vinnie Bucci, General Manager
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PRICE RANGE
$110 - $189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel jacksonville, omni jacksonville, jacksonville omni
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
354
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Claim Your Listing Frequently Asked Questions about Omni Jacksonville Hotel
Which popular attractions are close to Omni Jacksonville Hotel?
Nearby attractions include Jacksonville Symphony Orchestra (0.07 miles), Times-Union Center for the Performing Arts (0.07 miles), and Hemming Park (0.3 miles).
What are some of the property amenities at Omni Jacksonville Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Omni Jacksonville Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Omni Jacksonville Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Omni Jacksonville Hotel?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Omni Jacksonville Hotel?
Conveniently located restaurants include Super Food and Brew, Juliette's, and Pita Pit.
Are there opportunities to exercise at Omni Jacksonville Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Omni Jacksonville Hotel located near the city center?
Yes, it is 0.1 miles away from the center of Jacksonville.
Are any cleaning services offered at Omni Jacksonville Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Jacksonville Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Jacksonville Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.