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245 Water St, Jacksonville, FL 32202-4403
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Omni Jacksonville Hotel
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 143 hotels in Jacksonville
Location
Cleanliness
Service
Value
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. (The pool is closed for renovations until March 23rd, 2018, please accept our apologies for any inconvenience.) Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe.
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Room & Suite (159)159
Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid public parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Harbor View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay a Part of Travel
2,507Reviews16Q+A100Room tips
Traveler rating
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Popular mentions
CalP0ly wrote a review Jan 4
Orlando, Florida133 contributions53 helpful votes
Travel is difficult during these current times of covid. I found the OMNI Jacksonville far exceeding other properties I have stayed at during the pandemic. The lobby was spotless, hand sanitizing stations sticked, professional front desk staff. The room was immaculate. The TV remote was sanitized, encased and sealed in a bag on the nightstand. Another envelope had two individually wrapped facemark and germ killing wipes in it. We wiped down the surfaces ourselves again but housekeeping had really done a spotless job. All of the other properties I have stayed at during the pandemic were running skeleton staffs, not here. The OMNI was well staffed including Nigh-time Security, a welcome change. The closet had a Robe that was sealed in a garment bag for use. Extremely comfortable Bed and Linens. During my visit Valet Parking was $25 a night or you can park yourself in a Garage or Adjacent Lot. we chose the lot for $12.
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Date of stay: December 2020Trip type: Traveled on business
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snaggedy wrote a review Jun 2020
Jacksonville, Florida363 contributions152 helpful votes
Hotel's Favorite
I recently stayed at the Omni for two nights because I was having windows installed in my home. I was also looking for a little relaxation,. From the start, the staff were incredibly great and continued to provide excellent, friendly customer service throughout my stay. I had a room on the 16th floor with an amazing view of the river. The king bed was plush and the linens were so enjoyable. The room came with multiple toiletries, in-room coffee and tea, bathrobes, hairdryer, fridge, etc. The TV was large with good definition. I was disappointed that they did not have the HLN or Oxygen channel, but that's just a personal preference. Due to all of the recent health concerns and hotel/restaurant closures, the Omni only had limited service at one restaurant. I believe it was named the J Bar. The manager, I wish I had gotten her name, was phenomenal! She provided amazing customer service and went out of her way to ensure that they were able to provide me with a (delicious!) vegetarian meal. She was a true gem! The pool is open and has an incredible view of the city. I can't say enough about my awesome stay at the Omni!
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
Room Tip: 16th floor room view a river/city view are incredible
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1 Helpful vote
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Travellover wrote a review Aug 2020
Fort Lauderdale, Florida300 contributions120 helpful votes
This place has an amazing pool with an endless view around of buildings. Close to everything and room was so so nice! Staff could me more friendly.. sometimes during the day the front desk would be without staff. Would be 5 stars if the front desk would have a smile and be more friendly! This place got potential. Would come back.
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Date of stay: August 2020
1 Helpful vote
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Response from Sandy LeClere, Guest Services / Front Office at Omni Jacksonville Hotel
Responded Aug 28, 2020
Thank you very much for taking the time to submit a wonderful review regarding your recent stay at Omni Jacksonville. We are pleased that you enjoyed our pools and panoramic views! We look forward to welcoming you back for another visit soon..
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SFL wrote a review Jul 2020
2 contributions1 helpful vote
I was expecting the hotel to be magnificent based on the other reviews on here. It was average at best. Although the lobby is grand, the rooms have not been updated in a good 10 years and it shows. The valet could not even offer me a simple umbrella during a rainstorm. I expected better service from the Omni hotel. I will not be returning.
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Date of stay: July 2020
Value
Location
Service
1 Helpful vote
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Jennifer W wrote a review Jun 2020
Savannah, Georgia46 contributions7 helpful votes
This was only our second time going to the Omni Hotel and we were not disappointed. The staff was friendly, rooms were clean with a great view and beds were comfy. Only thing that was a bit concerning was the pool area was supposed to be limited to 20 on deck and 6 due to COVID, but that clearly wasn't being followed. Other than that we enjoyed our stay (even though it was for a medical appointment).
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Date of stay: June 2020Trip type: Traveled with family
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PRICE RANGE
$110 - $189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel jacksonville, omni jacksonville, jacksonville omni
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
354
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Frequently Asked Questions about Omni Jacksonville Hotel
Which popular attractions are close to Omni Jacksonville Hotel?
Nearby attractions include Jacksonville Symphony Orchestra (0.07 miles), Times-Union Center for the Performing Arts (0.07 miles), and Hemming Park (0.3 miles).
What are some of the property amenities at Omni Jacksonville Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Omni Jacksonville Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Omni Jacksonville Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Omni Jacksonville Hotel?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Omni Jacksonville Hotel?
Conveniently located restaurants include Super Food and Brew, Juliette's, and Pita Pit.
Are there opportunities to exercise at Omni Jacksonville Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Omni Jacksonville Hotel located near the city center?
Yes, it is 0.1 miles away from the center of Jacksonville.
Are any cleaning services offered at Omni Jacksonville Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni Jacksonville Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Jacksonville Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.