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Omni Jacksonville Hotel

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245 Water St., Jacksonville, FL 32202
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1 room 1 adult
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Omni Jacksonville Hotel
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1,243 Reviews from our TripAdvisor Community

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Douglas, United States
5 of 5 stars Reviewed yesterday NEW

The staff was very polite and professional. The room was extremely clean. The food was excellent and well priced. The Omni felt like my home away from home. I look forward to staying at the Omni again in the future.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Natalie M
Leesburg, United States
5 of 5 stars Reviewed yesterday NEW

We came to stay for a conference and were upgraded to the concierge level. The room was clean and spacious, the wifi worked great and the lounge is a wonderfully added perk!! One of the best hotel experiences I have had (and I travel a great deal).

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Jennifer C
Everywhere
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Came to Jacksonville for a meeting. The hotel itself is excellent. Easy walk to the Landing. The meeting room was also excellent and quiet (even though there was another major meeting event across). The hotel food at the meeting tasty and well presented (it was buffet style).

Helpful?
Thank ER_Travel2
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on the Omni Jacksonville! We appreciate your comments and compliment to our hotel and location. We work diligently to provide a one of a kind guest experience and we love to hear about our successes. We thank you for taking time to offer your feedback and we hope to see... More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Came to Jacksonville for a meeting. The hotel itself is excellent. Easy walk to the Landing. The meeting room was also excellent and quiet (even though there was another major meeting event across). The hotel food at the meeting tasty and well presented (it was buffet style).

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Ralph P
Baltimore, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great service and great attitude- the front door staff is tremendous at welcoming you each and every time to step forward and assist you as well as arranging all sorts of easy transport for you. The Hotel is very clean and well tended. Value is fabulous.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Anne F
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking time to review our hotel Anne. We are grateful to receive such positive feedback in regards to your recent stay with us. As a team, we take pride in servicing our guests with the best of our ability each day and it is nice to hear of our successes. Looking forward welcoming you to... More 

Saint Paul, Minnesota
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Really disappointed, I paid for a suite over looking the river back in September. Thinking I would get one of the best rooms available, not so much. Broken iron, Suite usually means at least a king for one person. I got 2 super single twin beds? Over looking the river if you twisted a round to see it. Honor bar... More 

Helpful?
Thank Cindi M
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We appreciate the opportunity to understand where we could have made improvements during your recent stay at our hotel. We apologize for the fact that your stay fell short of your expectations and our standards. Your comments are valuable and will be shared with our housekeeping team as a reminder that all details, down to the irons, need to be... More 

Medina, Ohio
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Omni hotel is situated in a where there is nearby access to eating places and some shopping. The dining experience at the hotel is pleasant and the menu has a good variety to satisfy most palates. They even made me a burger although it was not on the lunge menu. The restaurant staff were friendly and offered to "to... More 

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank emc3solu
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had such a wonderful stay at our Omni Jacksonville property. We are pleased to see that we could offer a relaxing and convenient location for your travels. Thank you for also complimenting Juliette's. Our associates are dedicated to providing the best guest experience in the city and it is always encouraging to hear... More 

Albuquerque, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Dirty bed & bathroom. Friendly staff, but all services seem to have an inflated charge attached. I have stayed at better hotels that weren't advertised as "luxury" & would avoid this one...the area didn't seem to be the safest, either...

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Darwin B
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for sharing your feedback and please accept our sincerest apologies that your room was not up to your expectations or our own. We do our best to accurately portray what our guests can expect and would welcome your feedback on how we can improve. Thank you for giving us the chance to read about your stay and we... More 

LaBelle, Florida
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Arrived late to my hotel but was meet at my church to help with parking and check in. It was so nice to let them take care of all of that. My day of travel had been a hard and long one and it was nice to be taken care of. My room was spacious and just what I need.... More 

Helpful?
Thank fdeerey
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback and for complimenting our staff! We are pleased to see that we could offer a relaxing and convenient location for your travels. We look forward to welcoming you back on your next trip to Jacksonville. More 

Jacksonville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very friendly and accommodating staff. Bed was very comfortable, and the hotel is in a very convenient, central location. I will definitely be back next time I'm in Jacksonville. I enjoyed Juliette's lounge as well.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Alexander G
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had such a wonderful stay at our property. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests. We appreciate you taking the time to leave your feedback online and look forward to the opportunity to welcome you back. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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