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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,717 Reviews from our TripAdvisor Community

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Nashville, United States
Reviewed yesterday NEW

As someone that travels often, I always enjoy staying at the Omni Jacksonville. The staff is great, the greetings are polite and professional and the room is always clean and comfortable. I recommend this location often to others traveling in the are.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank James R
Navarre, Florida
HOTEL’S FAVORITE REVIEW
Reviewed 4 weeks ago

We stayed here as it was across the street from the venue where we were seeing a show. Typically when we come to Jacksonville we stay further out at a campground, however this time we decided to treat ourselves and take advantage of a price discount that was available. Our room (533) had a decent view of the theater as...

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Helpful?
Thank rvtraveller_10
About Hotel's Favorite Review
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback! We are pleased to see that we could offer a convenient and enjoyable location for your getaway. We would also like to thank you for mentioning Whitney by name. I will be sure to pass along this compliment when I see her. The Omni Jacksonville Hotel prides itself in the ability to provide the highest...

middleburg
Reviewed 3 days ago NEW

VERY comfortable beds. If you want a good nights sleep, stay here, but beware that NOTHING is included with the price of the room. Plan to pay extra for internet, parking etc.. Great location, clean rooms, friendly staff. Make sure to place Do Not Disturb sign on door before going to sleep, because housekeeping will wake you up at least...

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Thank kerran967
Jacksonville, United States
Reviewed 3 days ago NEW

Wonderful staff throughout the trip! We had a room cleanliness issue but the staff corrected it immediately, apologized and made it right for us. In fact, they went over and beyond to make our stay special from start to finish! Amazing management in my opinion. Thank you OMNI!

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Thank 940cynthiak
Saint Augustine, Florida
Reviewed 4 days ago NEW

And a great rate on priceline - $87. Look for the 4 star express deal, there are only two four star hotels in downtown jax, and I don't think hyatt regency offers it, so you know what you are getting. Good equipment in the gym, nice pool deck, and great views from the room and the pool deck.

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Helpful?
Thank H2O_log
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

The Omni Jacksonville team greatly appreciates your review on your recent stay. We are happy to hear that you enjoyed all aspects of your stay and hope to welcome you back soon.

Northfield, Minnesota
Reviewed 4 days ago NEW

It took two phone calls and one in-person visit to the front desk to get my room made up one day. My room wasn't made up until after 6 p.m. Promises to take care of it much earlier were not kept. I was disappointed to learn that the Select Guest amenities available to me in the past (even upon joining)...

Review collected in partnership with Omni Hotels & Resorts
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1Thank northfieldmn55057
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Although we regret to read about your experience at our hotel we would like to thank you for making us aware of the numerous service challenges you encountered during your stay here. Please accept our apologies that the situation was not handled better by our front desk associate and housekeeping staff. We work very hard to provide a top tier...

Gaithersburg, United States
Reviewed 5 days ago NEW

Super hotel in the center of everything a block from the river. Super friendly staff at the front desk and restaurant. Dinner in the hotel was great - the simply grilled fish was just what we wanted and prepared beautifully. Highly recommend for business travelers, vacationers, and families.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank 756sami
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback! We are glad to hear that you were pleasantly surprised by your stay with us here at the Omni Jacksonville. It is a pleasure to read such positive feedback of our property and surrounding areas. We look forward to welcoming you back on your next stay in Jacksonville.

Reviewed 1 week ago via mobile

I stayed only one night since I was there for business and to be honest, I was expecting a little more than what I got. The lobby is very well kept but the room I stayed in had a lot of wear and tear. Although I don't make it a habit to use the tub, the floor looked pretty dirty...

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Helpful?
Thank LMM1977
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Although we regret to read about your experience at our hotel we would like to thank you for making us aware of the service challenges you encountered during your stay here. Please accept our apologies that the situation was not handled better by our front desk associate and housekeeping staff. We work very hard to provide a top tier guest...

Reviewed 1 week ago

It was a nice hotel. The walls were a little thin but all in all i enjoyed my stay. The staff was friendly and attentive. The valet service was very efficient even during a very busy weekend. They were friendly and courteous.

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Helpful?
Thank Sharese R
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for such positive feedback Sharese! We thoroughly enjoy providing the best guest experience in the city and it is a great to hear when our efforts bear fruit. We appreciate your review and hope to welcome you back to the Omni Jacksonville.

Reviewed 1 week ago via mobile

I've stayed here several times and it's always a pleasant stay. The room is clean, breakfast is good and it's quiet. Plus it's within walking distance to the Landing. Only issue could be parking but that's only a minor problem.

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Helpful?
Thank Jceefus
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We hope you will have the opportunity to stay with us again on your next trip to Jacksonville.

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Location: United States > Florida > Jacksonville
Price Range: $138 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travelers have asked, with answers from Omni Jacksonville Hotel staff and other travelers.
13 questions
Ask a question
Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
7 months ago
Miami, Florida
Flagler Beach, Florida, United States
11 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a room that is not a connecting room”
 of 5 bubbles 447shareser, 1 week ago | Read review
“Choose one with a view of the water.”
 of 5 bubbles sdlex, 1 week ago | Read review
“stay somewhere else”
 of 5 bubbles brockd16, 1 week ago | Read review
“Join free rewards program for free wi-fi and other things.”
 of 5 bubbles marthac18, 1 week ago | Read review
“Higher room for a nice view”
 of 5 bubbles MumaRules, Feb 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question