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Omni Jacksonville Hotel

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Traveler (162)
Room & Suite (212)
Dining (42)
Overview
  • Excellent53%
  • Very good26%
  • Average13%
  • Poor5%
  • Terrible3%
Travelers talk about
“valet service”(39 reviews)
“mini bar”(25 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Omni Jacksonville Hotel
Offers & Announcements: SUMMER SAVINGS ARE HERE
Hotel deals
Offers from Omni Jacksonville Hotel
Offers & Announcements: SUMMER SAVINGS ARE HERE
Hotel deals
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Rooms
Jul 30Jul 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,282)
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2,272 results
Traveler rating
1,154
608
302
130
78
Traveler type
Time of year
LanguageEnglish
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1,154
608
302
130
78
Show reviews that mention
All reviewstimes union centervalet servicemini barroom serviceself parkingnice hoteldowntown areawithin walking distanceview of the riverper dayrooftop poolbusiness tripexcellent stayenjoyed my stayfront desk staffbed was very comfortablestaff was friendly
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1 - 5 of 2,272 reviews
Reviewed yesterday via mobile

I chose to stay here on business due to the Omni name (I thought was synonymous with quality/service/value). Never again. I’ve been nickeled and dimed too death on this visit. Here are just a few examples: $10 internet, $20/day parking, 21% gratuity on room service,...More

Thank JimmyBGr
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded today

Jimmy, thank you for sharing your recent experience. We do offer a complimentary Select Guest program which includes many valuable perks like complimentary wireless internet and regret if we missed the opportunity to share this with you. Unfortunately, we do not have our own parking...More

Hotel's Favorite
Reviewed April 12, 2018

This was our second stay at the Omni. We picked it due to it being directly across the street from the Time Union Center where we were attending shows. The hotel is easily accessible from I95, has valet parking, a great bar/restaurant, plus modern and...More

3  Thank Karen B
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded April 12, 2018

Karen, we are ecstatic to hear that your stay here was delightful! We appreciate you taking the time to leave such a fantastic review and we thank you for being a frequent Omni guest. Our associates are dedicated to providing the best guest experience in...More

Reviewed 2 days ago via mobile

Another overnight for a large group as we headed to Disney. The hotel did not disappoint. The lobby was beautiful and the staff accommodated our requests for rooms close to each other. The rooms were extremely clean and nicely decorated. We have zero complaints about...More

Thank suze624
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded today

Thank you for your feedback, Suze! We are glad to hear that you were pleasantly surprised by your stay with us. It is a pleasure to read such positive feedback of our property and we hope you had a great time at Disney! We look...More

Reviewed 2 days ago

Upon arrive to our room and heading to bed we lift the covers to find blood stains on the pillow case and be sheets. Manager only com's one night and could not move us to another room. Yes the sheets were changed however sanitation concerns...More

Review collected in partnership with Omni Hotels & Resorts
Thank moonvelma1
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 2 days ago

We are deeply disappointed to read about your recent stay with us. We apologize for the fact that we could not honor your request for another room. We work diligently to honor all guest requests and I am sorry we were unable to in your...More

Reviewed 2 days ago

The service was excellent at the front desk and the bar. Hotel was nice and very clean inside and out. Location is a little difficult to maneuver for parking and access, but in the long run is was not bad. Parking needed to be explained...More

Review collected in partnership with Omni Hotels & Resorts
Thank deloresw787
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded today

Thank you for taking the time to write this review on our hotel! We appreciate your feedback and suggestions regarding parking. We look forward to welcoming you back on your next trip to Jacksonville!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Wheelchair access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
$120 - $230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
Details
Price range
$120 - $230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#17 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Suites
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Traveler (162)
Room & Suite (212)
Dining (42)
Pool & Beach (33)
Amenities (19)
Business Center & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
Ask a question
Sabreline
August 31, 2016|
AnswerShow all 4 answers
Response from Ontour4444 | Reviewed this property |
I should have added that there are lots of restaurants and bars along the river you can stop at to refresh yourself.
1
Vote
dianekmc
August 22, 2016|
AnswerShow all 5 answers
Response from Elizabeth W | Reviewed this property |
I didn't see anyone smoking around the pool. My husband walked to the end of the pool area to smoke.
0
Votes
Sonia614
July 8, 2016|
AnswerShow all 5 answers
Response from Theresa C |
There are not many options for shopping in downtown Jacksonville. The only mini mall Downtown Jax is the Jax Landing and you do not want to go there. You would be better off staying somewhere in the St. Johns Town Center... More
1
Vote
Room Tips
"Metered parking in the area is free on weekends."
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"Ask for a river view. Otherwise, you might get a view of a dirty roof top."
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"Dinner Across the Street at the Landing was Great"
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"Ask questions to verify what they offer is working or in service"
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