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245 Water Street, Jacksonville, FL 32202
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Traveler (213)
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Panoramas (9)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Marriott Jacksonville Downtown
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 147 in Jacksonville
Location
4.5
Cleanliness
4.4
Service
4.4
Value
4.1
Relax poolside with dramatic views of the river and skyline. Enjoy fine dining or a chilled cocktail J Bar and Juliette's.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid public parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Harbor View
Languages Spoken
English, Spanish
Hotel links
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2652Reviews19Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Melissa B wrote a review May 23
Atlanta, Georgia179 contributions51 helpful votes
Great location and nice rooms! We got in late so did online check in and got the mobile key but the valet was very friendly! Everything was clean and comfortable. Convenient to walking along the River and the market and symphony and museums. Would recommend.
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Date of stay: May 2022Trip type: Traveled
Room Tip: We did valet and it was easy to get in and out. We also used the in app checkin and the mobile...
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 2 days ago
Dear Melissa, We want everyone who stays at Marriott Jacksonville Downtown to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our convenient location and clean, comfortable rooms impressed you. If your adventures bring you back to the area, please come see us again. Sincerely, Chris Johnson General Manager
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Thomas G wrote a review Sep 2021
4 contributions2 helpful votes
Hotel's Favorite
My hotel room was very clean and so were all the common areas. All the staff throughout the hotel and restaurant were very vice and accommodating. I will definitely return to this hotel when I come back to Jacksonville. Thanks again!
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Date of stay: September 2021Trip type: Traveled
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded Sep 30, 2021
Dear Thomas, We're overjoyed to hear our clean accommodations and pleasant service would bring you back for another stay with us at Jacksonville River City Downtown Hotel. We can't wait to host you again! Sincerely, Michael Islava General Manager
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Karen N wrote a review May 21
Orlando, Florida18 contributions16 helpful votes
This was a Delightful stay. Superb service. Gorgeous view of the river. Refined. And stylish furnishings, spacious, very clean. Loved it. Breakfast buffet was hot and delicious. Perfect spot in heart of downtown
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Date of stay: May 2022Trip type: Traveled
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 4 days ago
Dear Karen, Thank you for your terrific review from your recent visit! We always endeavor to exceed expectations, and we're thrilled that our clean, comfortable accommodations, delicious breakfast, and convenient location reflected that. The next time you're in the area, please come stay at Marriott Jacksonville Downtown again! Sincerely, Chris Johnson General Manager
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Tony wrote a review May 18
2 contributions
This hotel although a bit older is well maintained and Nachay the front desk clerk was amazing! Made my experience even more enjoyable after a negative experience with four points baymeadows… the general manager there is very nasty and rude… thankfully that wasn’t the case at Marriott Jacksonville
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Date of stay: May 2022Trip type: Traveled
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 6 days ago
Thank you for taking the time to share how much you enjoyed your stay at Marriott Jacksonville Downtown. It is fantastic to hear that you liked our friendly, helpful staff and that your accommodations met your expectations. We look forward to seeing you again in the future. Sincerely, Chris Johnson General Manager
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Maria wrote a review May 15
Clermont, Florida2 contributions
The staff to the room was excellent. Thanks for a memorable weekend. This was my son's graduation weekend from JU and this was the same hotel we stayed the day he started his Journey. How befitting that he ended his journey and we stayed at the same hotel. Thanks for the memories. Priceless!
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Date of stay: May 2022
Value
Service
Sleep Quality
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 6 days ago
Thank you for choosing to stay with us at Marriott Jacksonville Downtown to celebrate your sons' graduation. It is fantastic to hear that your room was to your liking and that you had pleasant interactions with our friendly staff. Please come back and see us again when you are next in the area. Sincerely, Chris Johnson General Manager
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Tyson S wrote a review May 12
Salt Lake City, Utah2 contributions
While the outside of the property isn't special, the lobby and room were beautiful. The staff were AWESOME to work with. Super friendly and knowledgeable. I requested an early check-in and was able to get my room by 9am.
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Date of stay: May 2022
Value
Rooms
Service
Trip type: Traveled
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 6 days ago
Dear Tyson, Thank you for your compliments on our beautiful property and friendly staff. We're glad you enjoyed your visit, and we look forward to hosting you again at Marriott Jacksonville Downtown! Sincerely, Chris Johnson General Manager
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Edward P wrote a review May 6
4 contributions
Marriott just recently bought this hotel and it is obvious there is a lack of leadership. Food and drinks take over an hour just to order. Staff is very professional, but they lack proper staffing numbers and guidance. The rooms also need maintenance. My sick kept backing up. Drawers would not close properly. I wish them luck.
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Date of stay: May 2022Trip type: Traveled
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 6 days ago
Dear Edward, Thank you for choosing to stay with us. It is good to see that you found our staff to be friendly and helpful and we want you to know there is always someone available to assist you with any issues you may encounter during your stay. We are always looking for ways to improve our guest experience and will share your valuable feedback with our team. Please allow us another opportunity to host you in the future; we want to go above and beyond your expectations. Sincerely, Chris Johnson General Manager
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Sharon Juju H wrote a review May 6
2 contributions
Rooms need to be updated. Someone was smoking Marijuana in the room next to. I could smell it. The staff is pleasant and helpful. It would be nice to have more staff for check out purposes when there are large group conferences.
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Date of stay: May 2022Trip type: Traveled
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 6 days ago
Dear Sharon, Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. Please accept our apologies, however, for any concerns about the condition of the rooms and the behavior of other guests. We'll keep your comments in mind, and we invite you to stay with us again should you be back in the area. Sincerely, Chris Johnson General Manager
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tashia s wrote a review May 2
33 contributions10 helpful votes
Intown to celebrate my birthday. We arrived about 2.5 hrs early before check-in time. I knew the room wouldn't be ready and I was okay with that. I had a special request put in for a pet free room and Matt went above and beyond on making sure that we had a pet free room, due to allergies from pet dander. The room was nice, but you can tell some areas needed a little TLC/Updating. I was told Marriott took over the Property about a month ago, so I'm assuming Marriott will remodel the property to their standards. Tameka at the desk is amazing, excellent customer service. MATT and TAMEKA, YOU GUYS ROCK! They do have a pool on the 4th floor. (Dusk to Dawn) Microwave on the 9th floor for guest use They have a restaurant called Juliette's (Seafood) looks nice. (Didn't Dine) I had reservations outside of the property. The Fitness Center 24hrs is nice. Kudos to the Valet Department. At Check-In on Friday, there was 3 weddings and guest coming in town for a Concert at a near by arena. It was a madhouse, out there and the Valet team handled it with poise, like they been there done that. The didn't panic or seemed overwhelmed. Cons of the stay: There was times that, the front desk phones would ring w/o an answer. I had to use the Marriott mobile app to chat with the staff when I had to request anything or ask a question. I received quick responses that way The hot water in the shower was hit or miss on the first night. ( I didn't complain, I figured it was because everyone was using the showers, to prepare for the wedding events.) My suggestion: Get rid of the glass in the rooms that cover the tables. Even though Housekeeping cleans the rooms it makes the room look like it was cleaned properly. I know you guys were just bought by Marriott, but these are just my opinions. I'm pretty sure Marriott will change a lot moving forward.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Larger, Corner Rooms-King Bed
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 6 days ago
Dear Tashia, It is wonderful to see that our 24-hour fitness center and stellar staff were some highlights of your visit. We have the best team around and they will be honored to be recognized for their hard work. However, it appears we have some work to do. Our team will look into your hot water comments to ensure that everything is working properly. We are always looking for ways to improve and certainly will discuss your additional suggestions as we work to adhere to this. Nevertheless, it would be an honor to welcome you back to Marriott Jacksonville Downtown. Sincerely, Chris Johnson General Manager
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Jan Finegan wrote a review May 1
3 contributions1 helpful vote
Very nice hotel with friendly staff and a great bar. So convenient to Florida Times Union venue across the street. I recommend staying the night here instead of making the drive home after an enjoyable evening at the theater.
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Date of stay: April 2022Trip type: Traveled
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Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 6 days ago
It was a pleasure hosting you at Marriott Jacksonville Downtown! We're glad our convenient location and friendly staff helped make your visit memorable, and we look forward to seeing you again soon. Sincerely, Chris Johnson General Manager
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PRICE RANGE
$203 - $260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel jacksonville, omni jacksonville, jacksonville omni
FORMERLY KNOWN AS
Marriott Jacksonville Downtown
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
354
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Frequently Asked Questions about Marriott Jacksonville Downtown
Which popular attractions are close to Marriott Jacksonville Downtown?
Nearby attractions include Jacksonville Symphony Orchestra (0.07 miles), Times-Union Center for the Performing Arts (0.07 miles), and Hemming Park (0.3 miles).
What are some of the property amenities at Marriott Jacksonville Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Marriott Jacksonville Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Jacksonville Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marriott Jacksonville Downtown?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Marriott Jacksonville Downtown?
Conveniently located restaurants include Super Food and Brew, Pita Pit, and Juliette's.
Are there opportunities to exercise at Marriott Jacksonville Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is Marriott Jacksonville Downtown located near the city center?
Yes, it is 0.1 miles away from the center of Jacksonville.
Are any cleaning services offered at Marriott Jacksonville Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Marriott Jacksonville Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Marriott Jacksonville Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.