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About
#19 of 148 hotels in Jacksonville
Location
4.5
Cleanliness
4.4
Service
4.4
Value
4.1
Located in the heart of downtown, the Marriott Jacksonville Downtown hotel is the place you want to be. When visiting Jacksonville, Florida, our location can't be beaten, with easy access to the Prime Osborn Convention Center, the Times-Union Center for the Performing Arts and the TIAA Field. Stay and enjoy what our hotel has to offer for amenities, such as a poolside view of the River City and city skyline, free wireless internet and drinks at our bar J Bar and Juliette's.
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Property amenities
Electric vehicle charging station
Public wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Hiking
Canoeing offsite
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid public parking on-site
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Desk
Room service
Seating area
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Harbor View
Languages Spoken
English, Spanish
Location
84Good for walkers
Grade: 84 out of 100
56Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
245 Water Street, Jacksonville, FL 32202
Getting there
Rental CarsSee rental cars from $26/day
2833Reviews19Q+A100Room tips
Reviews
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Most Recent
I booked the property for a client hosting a VIP NFL keynote speaker. He was so pleased with the service from start to finish ---- and even gave the hotel staff and Yolanda Bradley (Business Travel Manager) a shout out at the event! The room was very clean and the property well maintained. In his words --- everything was platinum! I will definitely use this venue for lodging and events in the future.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
All staff was very friendly, professional and did their best to see that we had an enjoyable stay. The restaurant in the hotel was very good! We ate dinner and had breakfast in the morning and both were fantastic! Also, when we ate dinner I left my phone at the table and my phone was ringing as I walked in our room. It was the front desk telling me that staff at the restaurant had turned it in!!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Christine Rose, Other at Marriott Jacksonville Downtown
Responded yesterday
Thank you for taking the time to share your experience about your recent stay at our hotel. It was a pleasure to welcome you as our guest, and I’m delighted to hear you enjoyed your stay! Your emphasis on personal interactions with our friendly team is very much appreciated. We make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel in the not-too-distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I love the pillows I love to get them for my house Need microwaves for every room Beatiful view of the city Great location I would love to come again and see a show right across the street and the performances art center
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Date of stay: March 2023
Value
Location
Service
Room Tip: Lot of people were smoking outside in the front entrance of the hotel not pleasant aroma therapy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Christine Rose, Marketing at Marriott Jacksonville Downtown
Responded 2 days ago
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was lovely and clean but very old fashioned! The bar and restaurant did not have many choices and struggled to find something to eat. Staff were lovely but the hotel needs some renovations and to also not use so much air conditioning as the whole place was freezing!
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 3 days ago
Dear Moories, Thank you for sharing your feedback with us. We appreciate your kind words about our cleanliness and staff. We'll take note of your suggestions for the bar and restaurant options, as well any renovations needed. We hope to have the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tony, the bell captain, is an absolute gem! Friendly, courteous, incredibly helpful with service (including coordinating valet service). The front desk personnel were also helpful, especially when addressing issues accessing the internet. However, the bar/food service needs intervention. We had very slow service in the bar, so had time to watch people at the host desk in the restaurant stand for five minutes or more waiting for someone to appear to seat them. The manager/host actually walked by and looked at them, then kept going and disappeared behind the bar before eventually reappearing. Another couple ended up leaving the restaurant while we watched. While we know staffing is an issue, this appears to be a management issue to not even acknowledge someone is waiting. We will be back because of Tony, but not to the restaurant. Also glad to see renovations are planned, the rooms are comfortable but a bit tired.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 5 days ago
Dear Debra, Thank you for taking the time to leave us a review. We're thrilled to learn that Tony's hospitality stood out to you, though we regret that we fell short of our goal of providing memorable hospitality all around. We'll be sure to discuss your concerns with our team and are confident that we will seize any opportunity for improvement. It was a pleasure having you here, and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel. Everyone has been very friendly. Hotel rooms are very clean. Staff was very friendly and helpful. I don’t know why trip advisor makes me use 200 characters. What else can I say- it was nice
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 1 week ago
Thank you for joining us at Marriott Jacksonville Downtown. We appreciate your kind words for our immaculate accommodations and friendly hospitality! On behalf of our team, we hope you come back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You expect more than this when you pay Marriott prices. The staff was not prepared for the guest list. In fact, the facilities don’t seem capable of handling guests. There is no airport shuttle. The restaurant only has a handful of tables for dinner even though there are many more tables in the room. We waited for a hostess way too long. Went to the bar in frustration and service was so bad there we walked out. We went to the hotel pantry for some dinner - anything at that point - and all we could find was popcorn and some candy bars. This place gives the Marriott chain a bad name. I was very dissatisfied with this location.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Accommodations are good and location is central. Plan ahead for transportation from airport. It...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 1 week ago
Thank you for taking the time to offer feedback about your recent stay at our hotel. We're sorry our accommodations and service didn't meet your expectations. While not a typical occurrence for our guests, your comments are important as we continually work to improve our guests' experience. Given another opportunity, we hope we can host you for visit you expected.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has great bones, but it is definitely in need of an refresh/update. I believe they are in the process of doing so because they had the mood boards in the lobby displaying the design concept. The room was clean, and the beds are comfortable. The restaurant is under renovation because they weren't open for lunch. However the bartender gave great recommendations for places that were close by. He also advised that they do offer breakfast and dinner options. I didn't get a chance to eat at the restaurant because I happened to show up late for both options but I did have drinks at the bar. I ordered an Old Fashioned and in my opinion, it was just OK. While there, I spoke to a few of the other patrons and they said the food was pretty good. But I think because of how busy they were, there was a little bit of a wait. Overall, I would stay at the property again.…
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Date of stay: March 2023
Value
Rooms
Service
Room Tip: Directly across the street from the Jacksonville Center for the Performing Arts. (Moran Theater,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 1 week ago
Thank you for choosing our hotel for your recent visit to Jacksonville. We're glad you enjoyed our clean and comfortable accommodations and convenient location. Your comments are appreciated, and we'll use them as we continually work to improve our guests' experience. It's the best compliment knowing you'll stay with us again at Marriott Jacksonville Downtown, so come back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Marriott for a conference. The beds were comfortable, the room was clean, a bit dated overall overall. The rooms were not always quiet, as you could hear other doors on the hall closing and opening The pool was beautiful, would have been nicer if it were warmer. The exercise room was not very big and stuffy but got the job done. You do have to pay a lot for parking, and the restaurant was not cheap-I didn’t eat there. The staff were very hospitable. As a woman, I didn’t want to walk around outside of the hotel by myself at night.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 1 week ago
We're grateful for your valuable thoughts. It was our pleasure to provide you with comfortable accommodations while you were in town for your conference. Our team welcomes constructive feedback, and we'll make sure our pool is kept at an inviting temperature. We would be honored if you stayed with us again next time you travel to Jacksonville.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed over during the Gate River Run 15K race. Excellent location and facility. We will be back. We ate at the restaurant inside and the food and service were great. Parking is very easy and close by.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Marriott Jacksonville Downtown
Responded 1 week ago
Dear Amanda, Just like your 15K race, we treat everything at Marriott Jacksonville Downtown like a marathon, not a sprint. We take our time to ensure that we are providing a remarkable experience, from our wonderful accommodations to our delicious dining options. Thank you so much for the perfect location. We hope you had a blast at the Gate River Run, and we can't wait to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$213 - $295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel jacksonville, omni jacksonville, jacksonville omni
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
354
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Claim Your ListingMARRIOTT JACKSONVILLE DOWNTOWN - Updated 2023 Prices & Hotel Reviews (FL)
Frequently Asked Questions about Marriott Jacksonville Downtown
Which popular attractions are close to Marriott Jacksonville Downtown?
Nearby attractions include Jacksonville Symphony Orchestra (0.07 miles), Times-Union Center for the Performing Arts (0.07 miles), and James Weldon Johnson Park (0.3 miles).
What are some of the property amenities at Marriott Jacksonville Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Marriott Jacksonville Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Marriott Jacksonville Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Marriott Jacksonville Downtown?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Marriott Jacksonville Downtown?
Conveniently located restaurants include Super Food and Brew, Bellwether, and Juliette's.
Are there opportunities to exercise at Marriott Jacksonville Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is Marriott Jacksonville Downtown located near the city center?
Yes, it is 0.1 miles away from the center of Jacksonville.
Are pets allowed at Marriott Jacksonville Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Marriott Jacksonville Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Marriott Jacksonville Downtown?
The staff speaks multiple languages, including English and Spanish.