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SureStay Hotel by Best Western Jacksonville South

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5018 University Blvd W, Jacksonville, FL 32216-5938
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (333)
Dining (53)
Room & Suite (35)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 144 hotels in Jacksonville
Location
Cleanliness
Service
Value
Travelers' Choice
Enjoy the largest city in the Sunshine State at our newly renovated SureStay Hotel by Best Western Jacksonville South. We are conveniently located off I-95 and just four miles away from beautiful downtown.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Photo copier / fax In business center
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Parking
Wifi
Breakfast buffet
Complimentary welcome drink
Vending machine
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Wardrobe / closet
Clothes rack
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Value
573Reviews3Q+A4Room tips
Traveler rating
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Popular mentions
X9965TApeter wrote a review Jun 11
Las Vegas, Nevada1 contribution
Horrible customer service, Lobby not accessible even though in a non mask state, No breakfast offered even though promised. Paint peeling off the walls, toilet leaking all over the floor, doorknob falling off the door, no hot water in the shower. When reported, the desk person didn't care. Booked for 8 nights and left after the first night and went to another hotel. The pictures online are not even close to what you actually get. In a very sketchy area of town, a man slept in his car outside our room all night.
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Review collected in partnership with Best Western
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from General Manager, General Manager at SureStay Hotel by Best Western Jacksonville South
Responded 1 week ago
It is unfortunate that our accommodations did not meet your expectations. We have notified our housekeeping staff, maintenance staff, and front desk staff about your comments to ensure they are properly addressed. Next time you're in town, please consider giving us another chance to impress you.
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dbaizel wrote a review Feb 2020
Willoughby, Ohio195 contributions41 helpful votes
Hotel's Favorite
This is the first SureStay Hotel (a unit of Best Western) visit and I am impressed. For those who are stopping overnight on their way to a final destination, this is one hotel we would recommend. It may be bare in ammenities but a comfortable bed, pretty good soundproofing with working refridgerator were nice. Pricewise it was a great value. Great arriving and departure service and a pretty good breakfast (pretty standard breakfast offering for a normal Best Western). Will definately be considering them again if we are traveling through Jacksonville on our way to a destination and need to stop for a night.
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Date of stay: February 2020
Value
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Response from GM_Front_Desk, General Manager at SureStay Hotel by Best Western Jacksonville South
Responded Feb 27, 2020
A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. We're also pleased that you slept soundly during your stay, and we hope to host you again at SureStay Hotel by Best Western Jacksonville South should your travels bring you back through town.
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David C wrote a review Jun 7
Jacksonville, Florida83 contributions7 helpful votes
There is nothing special about this place. It looks like it was recently remodeled. The rooms are very plane. The lobby was locked. Only access to the clerk was through an outside window. The first room I was in had an odor to it. Also, the sewage backed up in the bathtub overnight. The next morning I requested another room and advised them of the bathtub situation they responded with "Oh, that problem has been fixed". I still got another room, this time on the second floor. It was much like the first room, nothing special;. This one did not have an odor. The rest of my stay was uneventful. The housekeeping staff did a very good job. The grounds were also well maintained.
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Date of stay: June 2021
Location
Cleanliness
Service
Trip type: Traveled on business
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Response from General Manager, General Manager at SureStay Hotel by Best Western Jacksonville South
Responded 2 weeks ago
Dear David, Thank you for taking the time to share your comments on your recent visit with us. It is lovely to hear that you appreciated our helpful housekeeping staff and well-maintained property. We apologize for the issues that you encountered in regards to your initial room, and it is good to hear that our staff members were able to help address these matters. We wish you all the best, and we hope to see you again in the future.
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Eddy wrote a review Mar 2021
Rochester, New York20 contributions
A very good value if you are looking for a place to lay your head and get some rest during your trip. A nice place to hide and get that rest. Everything you could expect for the price you pay. Good job!
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Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from General Manager, General Manager at SureStay Hotel by Best Western Jacksonville South
Responded Mar 22, 2021
Thank you for staying with us at SureStay Hotel by Best Western Jacksonville South. We are so glad that you had a comfortable and restful stay. It was an honor to host you and we look forward to seeing you again soon!
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Johann G wrote a review Mar 2021
1 contribution
I'm currently staying here at the University Blvd location. I was/am the victim of a house fire and needed somewhere to stay. This location is close to my house and so convenient. I was skeptical about the area and location. But having been here for several days and nights, I made a great choice. The staff is pleasant, very courteous and professional. I'm a senior citizen and really have nothing negative to say about my experience. I feel this hotel has gotten a bad reputation from the negative reviews. Don't go by them. Experience for yourself.
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Date of stay: March 2021
Value
Cleanliness
Service
Room Tip: Rooms on the upper level seem to be quieter and sunny.
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Response from General Manager, General Manager at SureStay Hotel by Best Western Jacksonville South
Responded Mar 22, 2021
Dear Johann, Thank you for your kind words. We're so sorry about the house fire but happy we can host you during this difficult time. It's wonderful that you appreciate our convenient location, exceptional service, and clean accommodations. Your review is greatly appreciated.
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PRICE RANGE
$72 - $121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
super 8 jacksonville south hotel jacksonville
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
81
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Frequently Asked Questions about SureStay Hotel by Best Western Jacksonville South
Which popular attractions are close to SureStay Hotel by Best Western Jacksonville South?
Nearby attractions include Burnt Glassworks (0.4 miles), Mussallem Gallery (0.1 miles), and MAXVIBES Nutrition (0.5 miles).
What are some of the property amenities at SureStay Hotel by Best Western Jacksonville South?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at SureStay Hotel by Best Western Jacksonville South?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Hotel by Best Western Jacksonville South?
Guests can enjoy free breakfast and a free welcome drink during their stay.
Is parking available at SureStay Hotel by Best Western Jacksonville South?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Hotel by Best Western Jacksonville South?
Conveniently located restaurants include The French Pantry, Jackie's Seafood, and Sonny's BBQ.
Are there opportunities to exercise at SureStay Hotel by Best Western Jacksonville South?
Yes, guests have access to a fitness center during their stay.
Are there any historical sites close to SureStay Hotel by Best Western Jacksonville South?
Many travelers enjoy visiting The Clarke House Park (9.2 miles), James P. Small Park (6.6 miles), and St Joseph's Mission Schoolhouse (7.2 miles).
Is SureStay Hotel by Best Western Jacksonville South accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.