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Quality Inn Of Orange Park

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Quality Inn Of Orange Park
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174 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Orange Park, Florida
Reviewed October 8, 2016

This place is a dump. We booked a room during Hurricane Matthew because we live in a somewhat low lying area so we decided to get a room. When we first walked in the room it was dirty. It had not been cleaned as was evident by someone else's trash lying on the floor. The next thing that almost immediately...

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Helpful?
Thank John S
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear John S, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are...

Reviewed August 28, 2016 via mobile

Location of hotel is terrible ( way too much riftraft & unsafe feeling) Checkin did go smoothly I will say this QInn will rent to anybody & i mean anybody who walks off the streets Room was ok ! Somewhat clean & smelled like cigarettes ( in a non smoking room ) Bed was comfortable Bathroom had water damaged walls,...

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Helpful?
Thank Joshua S
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Joshua S, Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter...

Little Rock
Reviewed August 23, 2016

Have stayed here on business on multiple occasions. Started slowly going down the tubes a couple of years ago...has accelerated lately. Front desk staff is less than inspired, but courteous Cleaning staff not getting the job done. Maintenance staff gone AWOL. The property is convenient to I295 which is a plus. However I have noticed on the last couple of...

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1Thank salesmanx3
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear salesmanx3, Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have...

Waycross, Georgia
Reviewed August 3, 2016

Very nice as we came to facility, we were early, but he(the clerk on duty) got us in as soon as he could. Of course checking availability and to ensure we had a clean room. We had no cable in beginning, but the service came to our aid within an hours time. We had an concert event of R Kelly...

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Helpful?
Thank janice W
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear janice W, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Thank you for taking the time to share this five star experience with our management, staff, and future...

Conway, South Carolina
Reviewed July 13, 2016 via mobile

When my family visits Orange Park we stay at this hotel. It's very clean and quiet. The rooms are nice and clean. They have a nice free breakfast in the morning you can make your own waffles, they have bagels,toast, English muffins, variety of yogurts, normally sausage or bacon, egg omelet and a awesome coffee machine and they have cereal....

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Helpful?
Thank Sharon6525
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Sharon6525, Thank you so much for your compliments to our breakfast options and review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to welcoming you back during your next stay in the area.

Reviewed June 2, 2016 via mobile

Filthy rooms. The bed linen was stained with urine upon our arrival and I had to request it be changed. The bathroom had roaches in it. If it wasn't so late when we arrived, I'd have gone looking for a different place to stay. There was no hot water in the morning to take a shower. The housekeeping service was...

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Helpful?
2Thank Jennifer L
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Jennifer, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to...

Saint Cloud, Minnesota
Reviewed May 2, 2016

This was at best an average hotel..old furnishings, outside entrance which is not very desirable...As a choice member it was a disappointment for sure....I think in its day probably a decent motor in,,,but that time has passed..keep looking folks

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1Thank SIOUXFANFOREVER
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear SIOUXFANFOREVER, Thank you for taking the time to complete our survey and share your experience! It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to...

Atlanta, Georgia
Reviewed April 20, 2016

So this was a last minute choice on a decision to stay an extra day in Jacksonville and I must say I have made better last minute choices. The staff was great... the hotel is like a truck stop motel though. The room was in need of some serious repair, it was clean but it didn't look the part because...

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1Thank SoLocoLuv
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear SoLocoLuv, Thank you for your review, your feedback and your comments regarding your stay. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean and hospitable experience. We also appreciate your suggestions for how we can continue to improve and we hope to see you...

Jacksonville, Florida
Reviewed April 18, 2016

Nice, Clean Hotel. The Staff was very friendly from Anthony the Manager and the owner was very nice. It was the Best Hotel to me in the Jacksonville area. I would recommend the hotel to anyone wants to stay a nice clean hotel and friendly staff. The price are reasonable for what you are getting. The breakfast was excellent. overall...

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Helpful?
Thank Tclay50
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Tclay50, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We always aim to give you the best value for your money...

Jacksonville, Florida
Reviewed April 14, 2016 via mobile

Wonderful Hotel , I absolutely enjoy my stay at Quality Inn Orange Park... . The staff is on target w/ great customer service. They are very helpful , considerate, professional, very polite. I plan on staying here every time I need a hotel. You will not b disappointed by no means necessary, if you chose to stay at this hotel...

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Helpful?
2Thank Amy H
General M, Guest Relations Manager at Quality Inn Of Orange Park, responded to this review

Dear Amy H, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. It is so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nice clean rooms with comfortable beds and the good thing is "Free Breakfast & free internet".Pool is more benefit. ... more   less 

Additional Information about Quality Inn Of Orange Park

Address: 6135 Youngerman Circle, Jacksonville, FL 32244 (Formerly Jacksonville Inn at Orange Park)
Location: United States > Florida > Jacksonville
Price Range: $61 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Of Orange Park 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Quality Hotel Jacksonville
Hampton Inn Jacksonville
Hampton Inn Orange Park
Jacksonville Hampton Inn
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Questions & Answers

Here's what travelers have asked, with answers from Quality Inn Of Orange Park staff and other travelers.
6 questions
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Houston, Texas

Hello, here is my review regarding recent stay at Quality Inn Orange Park. I want to do whatever is possible to make them face repercussions of the physical, verbal, and psychological abuse the owner and his ?wife wrongfully forced upon me. Any help or guidance much appreciated. I'm not sure if this site will publish my review or not, but maybe I can get it semi-published by responding to your review. I will also email you. So sorry your stay was also horrible :(

RE: QUALITY INN of ORANGE PARK, FLORIDA PHYSICAL AND VERBAL ABUSE BY OWNERS & POLICE CALLED!

I am a middle age professional woman. I travel much with my job and I am a Choice Rewards member. 1 of their property chains includes Quality Inns. Upon check in I requested noon check out (which is granted if you are a Choice Rewards member and space permits). First of all, the property was in subpar conditions and not up to standards in any way. Ok, so, I can deal with that for 1 night. However, in the morning while attempting to shower and depart, the housekeeper (owner's wife I am near certain) opened our door at 11:03 (forced herself in even though my travel companion was attempting to open it for her and tell her just a second) and the woman immediately became hostile, screeching, and extremely rude. We told her we had a noon check out and she stated (in very broken English since she was not an American) that "no, all check out 11, u get out now, GO, GO NOW", etc...

We tried to call manager, but phone in room didn't work. In meantime, she was arguing with my co-worker/travel companion and things got verbally abusive from her (housekeeper) going ballistic for no reason! Next, as we were quickly packing up the car to depart, this same housekeeper/ owner's wife proceeds to get into huge argument with quests 2 doors down. They had checked in as 2 people, but she saw a 3rd person and was screaming at them that no quests were allowed. They were doing their best to explain he had just pulled up 10 minutes ago and was not staying with them, simply visiting. She went on a rant and that's a whole other story regarding their situation.

Now, as I was loading my things into trunk I had my computer in my hands and it was still open so as not to lose the data I had been working on earlier. She comes back to my door and tells me we must pay another night since it was after 11am. I admit, I did start getting loud and very angry in which I lowered myself to her level somewhat. However, she then proceeded to put her hands on me and push me / shove me towards our car as we were packing and I nearly dropped my laptop!

Now I was very angry but I never touched / shoved / pushed her back in any way. I did yell at her and told her DO NOT EVER PUT YOUR HANDS ON ME AGAIN after which more screaming from all parties ensued (including the couple 2 doors down). She then went to office and her husband / owner (both of them refused to give me their names or titles) came to me and said she reported I had "abused" her and he was calling the police for trespassing since it was after 11 a.m..

I also got on my cell phone and called the non emergency police number and informed them that situation was out of hand and I wanted to file counter charges plus the fact she shoved me must be some sort of harassment or assault (I wasn't sure). They said this was a non emergency situation and it would be at least an hour b4 they could send anyone to take the report. I did not have anymore time to waste on their nonsense and left.

I then called Choice Hotels customer service and reported the incident, needless to say, the agent could have cared less. She said they have no control over their properties since they are all individually owned and operated. I was told I would have to wait 3 days to get a response from the owners (lol, right??) and in the meantime, she would not even allow me to speak to a supervisor or anyone who actually cared that this hotel has caused Choice Hotels to permanently lose a loyal customer in addition to my intentions to inform the community at large to steer clear of Choice Hotels, especially Quality Inns. Very sad situation for me overall. I did not deserve this type of abuse and nobody does. The woman was way out of line and the manager backed her up.

I am so angry that I have decided to spend an extra day in the area and go to police station to file a charge. Either civil or criminal or both. I will see what they suggest. I apologize for the long post, but I hope this prevents at least 1 person from enduring a stay at this very dangerous property which is run by highly unstable owners with no one to answer but themselves.

10 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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