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Comfort Suites Jacksonville I-295

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7019 Commonwealth Ave, I-295, Exit 22, Jacksonville, FL 32220
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Comfort Suites Jacksonville I-295
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126 Reviews from our TripAdvisor Community

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Austin, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A week Stay at the Comfort Suites and the stay was very nice- I say uneventful in a good way - no problems what so ever. The beds are super comfortable and had 7 great nights rest. Clean and quiet also. Breakfast was always ready very early - I was alway out the door by 6am. Thanks for a great... More 

Helpful?
1 Thank 2gails
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Hello 2 Gails...It was indeed our pleasure to have been of service and thank you for the the perfect review! We look forward to having you as our honored guest again soon! My Best, Bill, GM More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This was wonderful stay onto my way to Boca raton . The rooms were quiet big and clean . The front desk was great .. She greeted all of us with welcome n smile and introduce herself and told that she be on duty until 11.00 pm and also gave us the incoming staff name and his duties ... So... More 

Helpful?
Thank Y0urfan61
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Hello...We are certainly pleased that you had a "pleasant stay" at our property! We appreciate your very positive comments of a quiet /clean hotel and friendly staff! I will definitely share this with our hard working staff... Hope to be of service again, Bill GM More 

Denville, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

This was a wonderful stay on our way from NJ to Sarasota FL. The rooms along with all the amenities were spotless, which is our #1 priority. The general manager greeted us each morning at breakfast and explained all the items on the menu which were very good and hot. At most other places, you don't see the general manager... More 

Helpful?
Thank Robert F
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Good day Bob F....And thank you for your very positive review and insightful comments! It was our pleasure to be your host and we look forward to seeing you both on your way back home! My Best, Bill GM More 

Charlotte, North Carolina
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed December 31, 2015

This hotel does not seem to be up to the standards of a typical Comfort Inn and Suites. The lady at the front desk was great. She got us checked in quickly, and answered a few questions happily. Upon entering the room, we noticed an odor. It smelled, at first, like someone had been burning incense there. Later, we realized... More 

Helpful?
1 Thank Robert R
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Good day Robert R...I would like to personally apologize that your experience at my hotel was not to your standards and will certainly speak with the staff involved, in your areas of concern, to make sure we provide every honored guest with nothing less than an exceptional stay as we do for the overwhelming number of guests who use our... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 29, 2015

The room was nice and check in was okay. The Jacuzzi wouldn't turn off. Plus we could only get a few channels on the TV. My biggest issue was they didn't even offer to move us to another room when I called down to the front desk. Kept us awake all night. Plus only was able to enjoy the Jacuzzi... More 

Helpful?
Thank Mary S
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Good day...Thank you for your review. Yes, indeed you should have been moved to another 'Hot Tub' suite! I will certainly review your situation with the staff person on duty to ensure they respond correctly to all guests issues. I do personally apologize for that issue and the TV (we have 110 stations) and appreciate your bringing them to my... More 

New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 28, 2015

I gave 2 dots rating for this hotel: one for the very friendly staff and one for the good breakfast. I do not understand why this hotel gains 4-1/2 dots here on TA. i stayed in four different Comfort Suites on my entire trip. This one is the worse. The front desk staff was very friendly. He greeted me with... More 

Helpful?
Thank littleseeker
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Thank you for your review. I am pleased you found our hospitality and complimentary full hot breakfast buffet to your satisfaction! In 2015 we hosted over 25,000 guests and as indicated by the vast majority of reviews below do certainly deserve and work diligently for our superior rating. At times we 'drop the ball' as it seems in your case.... More 

Santa Rosa Beach, Florida
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 15, 2015

No complaints about our stay here. It was just a couple of miles off of I-10, directly off of 295, and only about 15 min from downtown. The staff was very friendly and professional. The hotel was clean. The beds were comfortable. The wi-fi was annoying as you had to watch an ad every single time you pulled it up... More 

Helpful?
Thank Christopher P
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Good day Christopher...And thank you for your very positive review! Two comments for future guests - all new access points have been added to ensure excellent wi-fi and there are full service restaurants a short drive from the property. We hope to be of service again in the future... My Best, Bill, GM More 

Jacksonville, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed November 7, 2015 via mobile

Everyone was absolutely kind & accommodating. I met a wonderful lady named Annie. She works at the front desk. Miss Annie was so very kind . She took the time out for me. Annie was such an amazing person for that. I decided to stay another night and continue to get some rest. I needed some peace and quite .... More 

Helpful?
Thank Amy H
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Good day...And thank you for your very favorable response. It was our pleasure to be of service and we look forward to seeing you again in the future! My Best, Bill GM More 

Austin, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 27, 2015

I stayed for 5 days and the staff were accommodating and the room are very comfortable. The hotel is super easy access to the interstate and you can get to the Airport in 15 minutes easily. After long days ... it was nice to have a Wendy's right next door .... so I could indulge in a Frosty! made my... More 

Helpful?
Thank 2gails
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Hello 2gails...We appreciate your very favorable review and are certainly pleased we were able to be of service! Hope to see ya'll again soon... Bill GM More 

Port Rowan, Ontario, Canada
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed September 21, 2015

Stopped over on our way to Treasure Island, very friendly staff, nice clean room, very quiet and great location to find places to eat. Price was excellent, WiFi included, good breakfast included in the price.

Helpful?
Thank Geoff L
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review

Good day Geoff...And thank you for your very positive review pertaining to your recent stay with us! It was our pleasure to be of service and we look forward to being your host again in the future. Bill GM More 

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